Mercure Hotel Aachen Europaplatz

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Mercure Hotel Aachen Europaplatz 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.4/5 757 comentários

Hotel ALLSAFE. Aprovado

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Descrição

Extras do hotel

  • Ar condicionado em todo o hotel

  • Venha relaxar e desfrutar de um churrasco em nosso terraço ensolarado e na piscina externa.

  • Localização conveniente para conexões de transporte público

  • 170 vagas de estacionamento ao lado do hotel

  • Salas de conferências e eventos para até 350 pessoas.

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Localização do hotel

Mercure Hotel Aachen Europaplatz

Joseph-von-Goerres-Strasse 21
52068 AACHEN
Alemanha

  • BUS:  1 / 11 / 21 LUDWIG FORUM

  • De avião

    DUSSELDORF A 80 km / 49,71 milhas - Transporte pagamento

  • De avião

    KOELN A 70 km / 43,5 milhas - Transporte pagamento

  • De avião

    MAASTRICHT AACHEN A 40 km / 24,86 milhas

  • De trem

    HAUPTBAHNHOF AACHEN A 3 km / 1,88 milhas

GPS:50.781249, 6.107808

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
No local
  • Piscina
  • Estacionamento
  • Traslado
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião

LA SOURCE

No restaurante "La Source", você desfruta de pratos regionais acompanhados por uma seleção refinada de vinhos da melhor qualidade por preços convidativos. Descubra nosso conceito de vinho tradicional comprovado.

Nossas acomodações

No Mercure Hotel Aachen Europaplatz você pode escolher entre quartos Standard com uma Cama de Casal ou 2 Camas de Solteiro ou quartos Privilege com Cama de Casal ou Cama de Casal e sofá. Temos também um quarto especialmente adaptado para hóspedes Todos os 119 quartos são climatizados e têm WIFI grátis. Uma criança de até 12 anos pode ficar no quarto sem custo. Seu animal de estimação também é bem-vindo (taxa de EUR 15/noite).

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes para
Mercure Hotel Aachen Europaplatz

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.4/5  757 comentários

Classificação no TripAdvisor  4.0/5  632 comentários

Certificado de excelência 2022

Nice hotel

Classificação TripAdvisor 4.0/5

bartosztom Avaliação certificada TripAdvisor

Very nice hotel with perfect location if you travel by car and you do not want drive in the city center. It takes about half an hour to get to historic sites of the city (by foot). The room was very nice, spacious and clean with big comfy bad. The breakfasts were just amazing and staff was excellent and very helpfull.

Dear Mr. Bartosztom, thank you for your kind feedback. We are glad that you were satisfied with our services. All the best and stay healthy. best regards from Aachen Conny Schulz

Half-board: be careful

Classificação TripAdvisor 4.0/5

orcc60 Negócios - Avaliação certificada TripAdvisor

Staff very welcoming, slightly ex-centered, the hotel is well placed to avoid the city center. The drawback is the lack of restaurants nearby. The hotel offers half board, option booking on the Accor website, which is very interesting. A bottle of water and a glass of wine are included, but the waiter wanted to charge me the drinks.

Terrible Travel, Best Hotel

Classificação TripAdvisor 5.0/5

marjories214 Negócios - Avaliação certificada TripAdvisor

I was greeted by my first name and welcomed back. There was an iron and ironing board already in the room. Great chocolates as well were waiting for me to arrive. I received a "drink" card for one night during my stay

Dear Marjories214, we thank you so very much for your wonderful feedback and that you felt welcome and well taken care of! We are always looking forward seeing you in our hotel and have won you as a very loyal fan of us! We do wish you a very great christmas and a happy new year! take good care and see you in 2020. Best regards from Aachen, Team Mercure Aachen Europaplatz

Unclean room

Classificação TripAdvisor 1.0/5

marktodd9 Couples - Avaliação certificada TripAdvisor

Very uncomfortable bed,room not clean and far too hot.Evening meal was disappointing and only lukewarm.A long walk into town down dark roads.Breakfast not too bad but this hotel really needs refurbishing

More a 3 star hotel

Classificação TripAdvisor 3.0/5

Cristian D Família - Avaliação certificada TripAdvisor

Cleanliness was poor. I have found webspiders on the walls.On the other hand, excellent reception staff, verry polite and helpfull. As a conclusion, not a 4 stars hotel, more a 3 stars one.Needs refurbishements.

Dear Christian D, thank you very much for letting us know how you felt during your stay. We are deeply sorry that your room wasn´t well cleaned and I can promise you that this isn´t our standard. We already dicussed this matter with our external company and we ourselves will put this matter on top of the list. Thank you for sharing it. Your kind words about the reception team will be forwarded and we do appreciate it a lot! Thank you once again for staying with us and do hope to see you soon again in Aachen. Kind regards Simone Fey Guest Relation

best place to stay in aachen

Classificação TripAdvisor 5.0/5

freddiewelzel Solo travel - Avaliação certificada TripAdvisor

I stayed a number of times at the Mercure Hotel in Aachen/Europaplatz. From my point of view it is the best place to stay in Aachen. The hotel is very comfortable, quiet, very good managed, good food and the staff always made me very welcome and I always feel as being treated as a VIP

Dear Mr Wetzel, thank you so much for your positive Feedback. it seems like we have made a fan! :) It gives us great joy to read that you feel welcome and have a good time. We will send your Feedback to the whole staff. Hope to see you very soon again! best wishes from Aachen Simone Fey

Nice quiet stay in the outskirts of a beautiful city

Classificação TripAdvisor 4.0/5

claudiomurri Couples - Avaliação certificada TripAdvisor

The hotel looks a bit dated on the outside, but it has all the comforts of a 4 stars hotel. Nice rooms, excellent restaurant, welcoming staff and ample parking. It is not too far from the center, which we reached on foot, and it's very close to an interesting modern art museum and to the city Spa.

Dear Guest, thank you very much for your nice note. We hope to see you again soon. Best regards, Melissa Schöffers Front Office Manager

The hotel provided excellent service

Classificação TripAdvisor 5.0/5

Nathan N Couples - Avaliação certificada TripAdvisor

Thank you for having us! What a great stay!! The staff (waiters, receptionists, barmaids) was very kind, friendly, and provided excellent customer service! The room was quite big and the bed was very comfortable.I would highly recommend this Mercure hotel Aschen Europaplatz.

Dear Guest, thank you for your nice note. We hope to see you again soon! Best regards, Melissa Schöffers Front Office Manager

Welcoming staff as usual

Classificação TripAdvisor 4.0/5

orcc60 Negócios - Avaliação certificada TripAdvisor

Spent a very good night, the staff was nice, the room was perfectly clean, the bed is comfortable.Pity that there is no blanket, only a quilt.I took the dinner included but it lasted a little bit too long this time.

Allan, Bournemouth UK

Classificação TripAdvisor 5.0/5

115allan2018 Couples - Avaliação certificada TripAdvisor

Excellent hotel with very helpful staff. Very good breakfast with a good coffee machine. Good size car park, never a problem to come and go as space always available. 15 minute walk into Aachen centre.

Hello Allan, thank you for your great feedback! See you soon in Aachen at Europaplatz. Greetings, Guilia Weykopf, Shift Leader

Almost as Advertised

Classificação TripAdvisor 4.0/5

2CAtravelers Couples - Avaliação certificada TripAdvisor

This is the second time we've stayed here since it's close to friends whom we visit. The newly renovated rooms are lovely. The breakfast is excellent, as usual. The staff was always very helpful and friendly. The parking was easy. However, our one issue is the lack of cooling in the rooms, which seems to be an Accor problem (since we experienced this same issue at two other Accor properties). The system is based on outside temperature so even if the room is hot, the cooling will not come on if the outside temperature is not high enough. Opening the window doesn't really cool down the room. So, advertising that the rooms are air conditioned is not quite right.

Dear Guest, Thank you for your rating. We have one air conditioning system for the whole hotel, and the system is now on the coolest temperature. But we will give this Information to the technician department to improve in the air conditioning. We look Forward to see you again soon! Best regards, Melissa Schöffers Reception and Reservation Manager

Well hidden whatever direction you're coming from

Classificação TripAdvisor 4.0/5

John_Doe_2nd Negócios - Avaliação certificada TripAdvisor

Let me tell you the hotel and its parking are not easy to find, even using the GPS. Because it's on the end side of a 50 m street hidden in a park. ;) Once you find it, expect the German quality of service in a French-owned chain.

Thanks for your review.

Business travel

Classificação TripAdvisor 5.0/5

ValentinLoyo Negócios - Avaliação certificada TripAdvisor

I stayed in a superior room while on business. The room is very spacious, the working area is comfortable (specially the rolling chair) and the minibar was included! The hotel feels very modern and the service was very good. City center is a short walk away.

We like to greet you again in our hotel next time.

Convenient stay in Aachen

Classificação TripAdvisor 4.0/5

DavidandHeiko Couples - Avaliação certificada TripAdvisor

Convenient location in Aachen (close to Motorway yet within walking distance into the town centre, 15 minutes walk). Rooms were comfortable (booked upgrade to have free minibar) and staff were all friendly and helpful.

Thank you for your 4* rating.

Good quality hotel near to motorway and town centre

Classificação TripAdvisor 4.0/5

Q3346FOdavidf Família - Avaliação certificada TripAdvisor

The hotel was comfortable. The newly modernised rooms were bright and cheerful. The staff helpful and informative. The hotel is well placed for walking to the town centre, thermal baths and the football stadium. It has plenty pf car parking.

Thanks for your comment we would like to greet you in our hotel soon.

good place to stay over night

Classificação TripAdvisor 4.0/5

Rodney W Solo travel - Avaliação certificada TripAdvisor

I have stayed here before and would always return. The staff are very friendly and helpful. I am not sure about the room make overs perhaps more light in the rooms. The breakfast is an outstanding delight

Thank you for your comments. We are looking forward to your next stay.

All was nice and well prepared as usual

Classificação TripAdvisor 5.0/5

783joseantoniov Negócios - Avaliação certificada TripAdvisor

Preparation was quite good, the attention in all the services was at high level. Nothing bad to mention. I encourage to maintain the same level, refurbishing of the rooms is also at a good level. Congratulations

Dear Joseantoniov, We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

3-day stay

Classificação TripAdvisor 2.0/5

matthieus757 Negócios - Avaliação certificada TripAdvisor

poor room and restaurant quality part of the hotel under renovation, so noice from the workers starting at 7AM breakfast was moderate but dinner meal quality poor staff quality moderate location is good

Thanks for your comment. The hotel is under renovation until 30.4.17. After this date we will greet our guests in the complete renovated hotel.

Thank you

Classificação TripAdvisor 5.0/5

luda1277 Família - Avaliação certificada TripAdvisor

The service was very good. The room was comfortable. The beds though could do with bigger pillows and bigger duvet for a double bed. The location was excellent. The stuff was very helpful and friendly. They all spoke English which was very helpful. Overall I had a very positive experience at this hotel. Will definitely consider coming back.

All National Cup Aachen 2015

Classificação TripAdvisor 4.0/5

sheila209 Couples - Avaliação certificada TripAdvisor

Have stayed at this hotel for the past five years at the same time every year to attend the All Nations Cup (Arabian horses). The reception staff are polite, friendly and helpful. The room (standard) is always spotless as is the on-suite. The staff in the bar/restaurant are helpful and polite and the buffet food has improved this year! Will return next year hopefully.

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