Novotel Aachen City 4 stars

Customer review rating (ALL Rating) 4.6/5 1,929 reviews

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Novotel Aachen City - Image 1
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Peterstrasse 66, 52062 AACHEN, Germany

Description

Hotel extras

  • Large breakfast buffet in the international restaurant

  • Spacious rooms with a sofa, WIFI and a coffee/tea station

  • Gym with views over the city

  • Family-friendly

  • Dog-friendly

Our accommodation(s)

Hotel location

Novotel Aachen City

Peterstrasse 66
52062 AACHEN
Germany

GPS:50.777675, 6.09233

Telephone
Fax +49 241 5159599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2 BAR, LOUNGE AND EATERY

The restaurant opens at 6.30am for our breakfast buffet. Following breakfast, we serve both dishes from around the world and regional specialties through to midnight. The restaurant features a modern atmosphere and is air conditioned.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,929 reviews

TripAdvisor Rating  4.0/5  1,136 reviews

Good stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Stopped in Aachen with no booking, and turned up there without reservation. Was easy, and pain-free. Rooms on the street side are also quiet. Rooms are cheap, though breakfast not (free for kids however)

Dear Mrs. C., Thank you for making the Novotel your hotel of choice while visiting Aachen. I am pleased you found our hotel suitable to your needs. Your recommendation is very much appreciated. I do hope we will have the opportunity to welcome you back again when next visiting Aachen. Best regards Lilly Dohmen Guest Relation Agent li… T. +4…

Good price performance ratio

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Very nice personell , very helpful.

Dear Mrs. K., We are happy to read, that you've had a wonderful stay in Novotel Aachen City .Thank you for taking the time to share your feedback with us. We hope to welcome you back to our hotel very soon! Sincerely Lilly Dohmen Guest Relation Agent li… T. +4…

Would recommend

Customer review rating 5.0/5

Rokas Business - Confirmed reviews ALL

Room is big, shower can be closed, close to the bus station, there is a gym with a steam room. Really a good stay and I will return again. Breakfast could be cheaper.

Dear Rokas, Thank you so much for your positive feedback and for recommending our hotel! We're glad to hear you enjoyed the spacious room, the convenience of our location, and the gym with the steam room. It's great to know that you had a pleasant stay and plan to return. We also appreciate your comment about the breakfast pricing and will take it into consideration as we continue to improve our services. We look forward to welcoming you back soon! Kind regards Lilly Dohmen Guest Relation Agent li… T. +4…

Good location

Customer review rating 3.5/5

Wilson Business - Confirmed reviews ALL

1) Location: The hotel is centrally located, making it easy to commute. 2) Food: There are many Turkish food kiosks surrounding the hotel. If you need something special, you might have to walk a bit farther. 3) Breakfast in Hotel: It’s acceptably good. Good and helpful staffs 4) Room Cleanliness: Good. 5) Reception: Good temperature, helpful staff. Events: a) I encountered a problem with water leaking through the switch-over tap in the bathtub twice, associated with cracks or a hole in the tub. When turning on the showerhead, there was serious water leakage. I provided a video to the reception. The first time (28th July), it was fixed the next day. The second time (18th August), I was moved to another room immediately. It was a minor issue but could have been handled better. b) There was a power outage in the entire hotel and a fire alarm went off in the next building on 2nd August around 9 PM. I did not receive any broadcast or message about the incident. I had to call the reception to understand what was happening. They could improve by providing broadcasts. c) To join the loyalty program, the commercial gesture for the reward points is a bit confuse.

Dear Wilson, Thank you for your detailed feedback. We’re pleased to hear that you found our central location convenient and appreciated the cleanliness of the rooms, as well as the friendliness of our staff. We apologize for the inconvenience you experienced with the bathtub leak and the lack of communication during the power outage. Please note that the fire alarm was, of course, not planned, and we cannot send individual messages during such an event. The announcement made over the alarm system clearly states, "Please leave the hotel immediately," and is loud enough to ensure all guests are informed. It's not necessary to personally inform each guest, as the priority is immediate evacuation, not the specific cause of the alarm. In this particular instance, the alarm was triggered by a short circuit in the building next to our hotel, which also activated our system. Our main focus in such situations is the safe evacuation of all guests, and we hope you understand that this must be done before confirming with the fire department that there is no active fire. Thank you for your patience, and we hope this explanation clarifies the situation. We look forward to welcoming you back for a smoother stay in the future. Kind regards Lilly Dohmen Guest Relation Agent li… T. +4…

Good overall

Customer review rating 5.0/5

Patti L. Couples - Confirmed reviews ALL

The manager of the bar/restaurant was professional, efficient and helpful. Thank you to all of the staff!

Dear Mrs. L., Thank you for your kind words and for taking the time to share your positive experience at Novotel Aachen City. We are thrilled to hear that you enjoyed your stay and that our team members made such a positive impression on you. Your compliments about our staff and their dedication to providing exceptional service are truly appreciated. We will make sure to pass on your praise to the team. Our goal is to create memorable experiences for our guests, and your feedback is a wonderful confirmation of our efforts. We look forward to welcoming you back to Novotel Aachen City on your next visit to Aachen. Kind regards Lilly Dohmen Guest Relation Agent li… T. +4…

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Other web-users rate our hotel

  • 1,007 reviews 8.9/10 Location
  • 1,229 reviews 7.5/10 Room
  • 1,168 reviews 9.1/10 Service
  • 35 reviews 6.3/10 WiFi
  • 745 reviews 8.5/10 Breakfast
  • 518 reviews 8.7/10 Cleanliness
  • 206 reviews 6.7/10 Food

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