Novotel Milano Malpensa Airport 4 stars

Customer review rating (ALL Rating) 4.5/5 647 reviews

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Novotel Milano Malpensa Airport - Image 1
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Via Al Campo, 99, CARDANO AL CAMPO, CIN IT012032A1IUB9BVXQ, 21010 CARDANO AL CAMPO, Italy

Description

Hotel extras

  • A 10-minute drive from Milan Malpensa Airport; Park & Fly and shuttle

  • Restaurant pizzeria open to all

  • Family friendly and Pet friendly

  • 10-minute drive to the Lakes Highway

  • Congress center for meetings and corporate events

Our accommodation(s)

Hotel location

Novotel Milano Malpensa Airport

Via Al Campo, 99, CARDANO AL CAMPO, CIN IT012032A1IUB9BVXQ
21010 CARDANO AL CAMPO
Italy

GPS:45.642433, 8.759561

Telephone
Fax +39 0331 730595

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET RESTAURANT

Our Restaurant offers you a wide selection of specialties and a pizzeria service open to all, where you can enjoy excellent artisan pizzas that satisfy all your tastes and food intolerances.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  647 reviews

TripAdvisor Rating  3.7/5  1,683 reviews

Customer review rating 3.0/5

Giuseppe M. Business - Confirmed reviews ALL

This property shares with Novotel Amsterdam airport the unique feature to not recognise the ALL benefits as they are published on the Accor page/app. This creates awkward situations where neither the guests nor the property benefit. According to the staff of this hotel, Diamond members are not entitled to free breakfast on the weekend in Europe. This feature applies only in Asia. They went to a great length to open the page of a folder claiming they had just completed a training about it. I trust Accor will inform all its members very soon about this change. In the end I denied their offer for the free breakfast, I would have preferred to pay for it. Either it is a benefit or it is not. I have also preferred not to claim the free drink, the situation had already became awkward enough. I appreciated a lot that they went to a great length allowing us to check-in earlier which made it for everything else, together with the ample and free parking lot. The upgrade was unavailable (we checked in too early and all privilege rooms they were still occupied) but the early check-in is a wonderful upgrade by itself.

Dear guest, Thank you for taking the time to share such a detailed and constructive review. We are truly sorry for the confusion you experienced regarding the ALL Diamond benefits, and we fully understand how this may have impacted your stay. To clarify, the complimentary breakfast benefit for ALL Diamond members is currently applicable only in the Asia-Pacific region. Should you wish, I would be pleased to send you the official benefits table so you may verify this information directly. In any case, I personally checked your reservation, and I can confirm that our team did offer breakfast at no charge as a gesture of recognition of your status. Regarding the welcome drink, we apologise if it was not clearly explained that it was available in your ALL app. We will reinforce this information with our Front Office team to ensure better communication in the future. As for the room upgrade, while a Privilege room was unfortunately not available at the time of your early arrival, we did apply an upgrade compared to the room type originally booked: your reservation was for a twin room, and we assigned you a double room instead, in line with your preferences. We are pleased to read that you appreciated the early check-in and our free and ample parking, and we thank you for acknowledging the efforts of our team. Your feedback is extremely valuable and will help us improve the clarity of information regarding ALL benefits for our members, particularly for our Diamond guests. We sincerely hope to welcome you back for a smoother and fully satisfying experience. Warm regards, Sara Guest Relations Manager Novotel Milano Malpensa Aeroporto

Stay at your own risk

TripAdvisor rating 1.0/5

Lionelsg TripAdvisor review

We stayed from 24 to 26 October 2025. The drlivery of services was a solutely below par. If i could rate below 1 star, i would have. On our sevond night there, whilst taking a shower, the water in the toilet turned ice cold about 1 minute after I started showering. Nothing i tried could change the water temperature back to warm. I approached the reception about the issue but was told that the hotel was full and there are no technicians around. No attempt was taken to verify the cold water. The reaction from the reception gives me the impression that this is a normal occurance in the hotel. We showered in cold water that night! The maintenance at Novotel Malpensa must be a touch and go style to produce such essential service. I have stayed in Novotel Hotels before but have never encountered such experience. I guess the standards have changed. And so hss my opinion of Novotel Hotels. Caveat emptor!

Dear Guest, Thank you for sharing your feedback, even though we are truly sorry to read about your experience. We understand how frustrating it must have been to encounter issues with the hot water, and we sincerely apologise for the inconvenience. We did experience a technical problem that we worked to resolve as quickly as possible. We assure you that this is not a standard occurrence at our hotel, and your impression does not reflect the level of service we strive to provide. Your comments have already been shared with both our maintenance and front office teams so that this situation is handled with greater urgency and communication in the future. We regret that this episode affected your perception of Novotel, and we hope you may reconsider giving us another opportunity to offer you the comfortable and reliable stay you should always expect from our brand. Kind regards, Sara Guest Relations Manager

Customer review rating 4.0/5

Sergio S. Business - Confirmed reviews ALL

As excepted so that very good

Customer review rating 4.5/5

Shai S. Business - Confirmed reviews ALL

Liked the buffet in the evening

Dear Guest, Thank you for taking the time to share your positive experience at Novotel Milano Malpensa Airport. We are delighted to hear that you enjoyed your stay and appreciated the evening buffet. Our culinary team strives to provide a delightful dining experience for all our guests, and your feedback serves as a great motivation. We look forward to welcoming you back in the future. Sara Guest Relations Agent

Customer review rating 3.5/5

Wilfried R. Couples - Confirmed reviews ALL

Good stay, pleasant and helpful staff. Good to have luggage carts right at the entrance. The bathroom featuires a bathtub w/o shower curtains, and no separate shower. For many people with even mild mobility issues, this is a 'health & safety' issue, as moving In and out of the Bathtub, and potentially facing a wet and slippery floor spells problems!

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Other web-users rate our hotel

  • 721 reviews 8.4/10 Location
  • 832 reviews 5.6/10 Room
  • 823 reviews 7.7/10 Service
  • 23 reviews 5.1/10 WiFi
  • 423 reviews 5.2/10 Comfort
  • 362 reviews 5.2/10 Cleanliness
  • 347 reviews 6.9/10 Breakfast
  • 260 reviews 5.9/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.