Novotel Krakow City West 4 stars

Customer review rating (ALL Rating) 4.7/5 2,314 reviews

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Hotel extras

  • Outdoor car park

  • Bicycle available on guest request

  • swimming pool and fitness centre

  • Free High-speed wireless Internet

  • EV charging station

Our accommodation(s)

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Hotel location

Novotel Krakow City West

Al. Armii Krajowej 11
30-150 CRACOW

GPS:50.070207, 19.89738

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service


Discover a whole range of tastes in our Novo2 Restaurant. Savor excellent Polish and international cuisine. Open MIDDAY-11:00 PM

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,314 reviews

TripAdvisor Rating  4.0/5  1,684 reviews

Certificate of excellence 2023

Clean, friendly staff and great breakfast

Customer review rating 5.0/5

Karen W. Friends - Confirmed reviews ALL

Comfortable beds, clean and nice pool.

Dear Karen, Thank you so much! :) I'm very glad for your review and happy that you liked our staff, cleanliness and breakfast. Hope to see you again in close future. With best regards, Witold Skałka Guest Experience Specialist

Customer review rating 4.5/5

Julia Families - Confirmed reviews ALL

It was a great experience

Dear JULIA M., Thank you so much! :) I hope we will see you again in close future. With best regards, Witold Skałka Guest Experience Specialist

Excellent location

Customer review rating 4.0/5

Ms T. Business - Confirmed reviews ALL

Nice comfortable hotel and pleasant hotel restaurant

Dear Toril, We very much appreciate your comments regarding your stay. We look forward to seeing you again in the near future. Just feel invited :) With hotelier regards, Witold Skałka Guest Experience Specialist

Poor fitness room.

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Such a hotel can not have such poor fitness room. Two threadnills out of order for more than one month, rowing machine and bicicle in poor conditions. On the other hand excellent restaurant and very kind waiters.

Dear Rafael, Thank you for expressing your opinion about our Novotel Kraków City West hotel. I kindly inform that we are waiting for new original parts of the mentioned equipment. We invite you to the pool and to use of other equipment :) We hope that you will visit us again in the future! Best Regards, Żaneta Świątek Guest Experience Specialist

Older hotel probably due a downgrade to an Ibis

Customer review rating 4.0/5

Stephen Couples - Confirmed reviews ALL

Standard non descriptor stay. Hotel is not well placed for public transport. Breakfast is strongly priced. OK to stay unless there is a better more central location in your budget. The mattresses are memory foam, surprising cheap out for a middle value hotel, hence my suggestion that this is really a jumped up Ibis budget.

Dear Stephen, We are glad that you have taken the time to share your feedback about our hotel. We truly appreciate any feedback as it helps us improve our services and provide a better experience for our guests. We hope to have the occasion to host you again! Regards, Żaneta Świątek Guest Experience Specialist

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Other web-users rate our hotel

  • 520 reviews 7.6/10 Location
  • 812 reviews 7.7/10 Room
  • 824 reviews 9.5/10 Service
  • 22 reviews 8.2/10 WiFi
  • 629 reviews 9.3/10 Breakfast
  • 315 reviews 9/10 Cleanliness
  • 290 reviews 7.6/10 Amenities
  • 229 reviews 6.6/10 Pool

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