Novotel Krakow City West 4 stars

Customer review rating (ALL Rating) 4.7/5 1,936 reviews

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Description

Hotel extras

  • Outdoor car park

  • Bicycle available on guest request

  • swimming pool and fitness centre

  • Free High-speed wireless Internet

  • EV charging station

Our accommodation(s)

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Hotel location

Novotel Krakow City West

Al. Armii Krajowej 11
30-150 CRACOW
Poland

GPS:50.070207, 19.89738

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO SQUARE LOUNGE BAR

Discover a whole range of tastes in our Novo2 Restaurant. Savor excellent Polish and international cuisine. Open MIDDAY-11:00 PM

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,936 reviews

TripAdvisor Rating  4.2/5  1,719 reviews

Customer review rating 5.0/5

Leah S. Couples - Confirmed reviews ALL

completely comfortable

Dear Leah, Thank you so much for such a nice review after the stay at our hotel. Together with entire staff we are waiting for your another reservation and cant wait to see you again. With best regards, Witold Skałka Guest Experience Specialist

Customer review rating 3.5/5

Jose M. G. P. Business - Confirmed reviews ALL

Satisfactoria

Dear Mr G., Thank you for your time and review. You made a reservation for a standard room with two separate beds. My colleague upgraded your room to a higher standard within the same category. She followed the policy that applies to this type of reservation. With best regards, Witold Skałka Guest Experience Specialist

Customer review rating 4.5/5

Katarzyna S. Families - Confirmed reviews ALL

super

Szanowna Pani Kasiu, Bardzo dziękuję za Pani opinię po pobycie w naszym hotelu. :) Do zobaczenia ponownie, Witold Skałka Guest Experience Specialist

Customer review rating 5.0/5

Andrzej Z. Business - Confirmed reviews ALL

Spacious, clean rooms. Friendly service. Very good food.

Szanowny Panie Andrzeju, dziękujemy bardzo za wysoką ocene naszego hotelu i zapraszamy ponownie! Z poważaniem, Aleksandra Pochec Specjalista ds. relacji z Gośćmi

One night only

TripAdvisor rating 3.0/5

WK71 TripAdvisor review

After a canceled flight, we ended up here for one night. The hotel staff was super organized, as was the kitchen. Everyone was lovely. The rooms well organized, seems clearly after facelift, with comfy beds and big tv screen. Facilities like swimming pool- rather for children only. The only 2 things I couldn't stand was the floral smell in the hallways and the musty smell in the room!!

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Other web-users rate our hotel

  • 622 reviews 7.9/10 Location
  • 914 reviews 7.7/10 Room
  • 890 reviews 9.3/10 Service
  • 23 reviews 8.4/10 WiFi
  • 685 reviews 9.1/10 Breakfast
  • 674 reviews 8.1/10 Food
  • 352 reviews 8.4/10 Cleanliness
  • 306 reviews 7.6/10 Amenities

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