Mercure Warszawa Centrum 4 estrelas
Classificação clientes Avis (Classificação ALL) 4.6/5 2.358 comentários
Hotel ALLSAFE. Aprovado
Centro da cidade próximo ao Palácio da Cultura e Ciência e Zlote Tarasy.
Proximidade direta dos principais hubs de transporte: Estação de trem, Metrô e outros.
Winestone - vinhos de todo o mundo e pratos poloneses e internacionais.
13 salas de reuniões com possibilidade de disposição flexível.
Estacionamento no hotel para os hóspedes.
Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.
ul. Złota 48/54
CITY BUS: 175 DWORZEC CENTR
BY SUBWAY: METRO CENTRUM
BY TRAM: 16/17/33/24/10 DWORZEC CENTR
F CHOPIN INTL AIRP A 9 km / 5,59 milhas
CENTRAL A 0,9 km / 0,56 milhas
Check-in a partir das - Check out até as
Culinária internacional e local, como vários pratos à la carte. Cardápio variado e da estação. Ideal para almoço de negócios. Aberto diariamente.
Avaliações 100% certificadas de hóspedes que realmente se hospedaram conoscoSaiba mais
Classificação TripAdvisor 1.0/5
mpp20212021 Negócios - Avaliação certificada TripAdvisor
I arrived on Monday 22.11.2021 for four nights and paid the accommodation on arrival. On Thursday I got contacted that my reservation was canceled on Wednesday afternoon to end then and was asked why am I still in the room. I did not cancel it. The hotel had also made a transaction on my credit card to reimburse two nights without any consent from my side. I was made the guilty one until they found out that it was their own mistake and a wrong room was canceled. I travel for work. This hotel has been my location in Warsaw for years. Since September this year this was my fifth week in the hotel and I had a reservation for the next trip too. Now after having repaid the two nights and not having received the reimbursement yet I can assure that this night will be my last one in this hotel. I already canceled the next reservation. I will also make sure that all my colleagues will hear of the humiliation at the reception and advise them to stay somewhere else. There is no reason to accept this kind of unacceptable treatment and unnecessary hassle. This really was not the service that I’m used to accept. Thank you and good bye !! Ps. Even your feedback system isn’t working 😂
Dear Sir, Thank you for your mail and stay in our hotel. We are very sorry for the misunderstanding and I do sincerely apologize for the inconveniences you had experienced. We have sent you a direct replay to your e-mail Nevertheless I do hope we will have a pleasure to welcome you back to Mercure Warszawa Centrum and have the opportunity to show you the service our hotel is known for. Kind regards Iwona Surała Front Office Manager
An excellent place to stay in Warsaw
Classificação TripAdvisor 5.0/5
Fearless311473 Negócios - Avaliação certificada TripAdvisor
I've been staying in this hotel multiple times and will do this in the future. The hotel is perfectly located, easy to reach from the airport, just next door from the railway station, yet calm. It is very well kept, clean an nice interior. The staff is more than friendly. Excellent breakfasts, lunches and dinners. A very good price to value. My top one while staying in Warsaw.
Classificação TripAdvisor 4.0/5
Wienczas Avaliação certificada TripAdvisor
The hotel has a great location for business and leisure travellers - right next to the Złote Tarasy shopping centre and the Warszawa Centralna train station, as well as the Palace of Culture and Science - the major Warsaw landmark. The rooms are now somewhat dated and in need of refurbishment, though they are clean and adequate for what you need. The service is a little off - I had requested something in advance of arrival which was not there when I arrived (pretty standard toiletry request), and the cleaning service did not make the bed throughout my stay of 2 nights / 3 days (only changed towels). It was my 4th stay and I would probably stay here again. I did not have breakfast at the hotel as on previous occasions I was not impressed and it offered poor value for money - there are plenty of amazing breakfast places in Warsaw to try instead!
Good location, a little noisy, not so friendly staff.
Classificação TripAdvisor 3.0/5
Nigelhun Negócios - Avaliação certificada TripAdvisor
The location of the hotel is superb, right next to the central station along with a mall, and the Palace of Culture and Science is just 5 minutes walk away. The downside of the hotel is the noise, as it is next to the main street and there’s a high rise construction ongoing not far away. Noise throughout the night can get quite loud. Is bearable like we are able to sleep, just that you can hear noises constantly. Room is spacious and breakfast was amazing. But the hotel staff is not very friendly.
Low average but not expensive and good location
Classificação TripAdvisor 3.0/5
stf153 Negócios - Avaliação certificada TripAdvisor
Cleanliness is very bad. They don’t clean the room before your check out, apparently due to covid rules, but this is not acceptable. They don’t change the coffee mugs, don’t clean the bathroom, the ground etc. Very surprising. Service is not very good, bad English. Excellent location! In front of shopping mall entrance.
Dear stf153, Thank you for choosing our Mercure Warszawa Centrum for your stay in Warsaw and for taking time to share your thoughts on TripAdvisor. We regret to learn that your stay did not fully meet your expectations, please allow me to express my sincerest apologies. Your feedback enable us to target problem areas and take necessary actions to improve service quality. Nevertheless, I do hope we will have a pleasure to welcome you back to Mercure Warszawa Centrum and have opportunity to show you the service our hotel is known for. Regards, Nina Vynnyk
Nossas mais recentes avaliações de 20
Em parceria com o TripAdvisor