Like all Accor hotels in Warsaw, this hotel did not disappoint me. It was my first time there and I was delighted. Staff was overly friendly and welcoming. I was offered late check out, room upgrade and all extras as a platinum member. I will definitely be back. Thank you!

The hotel and the breakfast was good., room was clean and quiet. the personal was not helpful, they have issues wrong invoice and after 2 weeks of calling nothing changed. I would never choose again the same hotel in Warsaw.

It's a great hotel, still under the upgrade which is worth to mention. The staff is very friendly. I found my room bigger than usual for that price in Warsaw and- which is also important- far more comfortable. Very strong 4-starts hotel. Also Winestone restaurant worth to mention because of friendly service, good vine and food.

It was our first time visit Warsaw and this hotel. Hotel is amazing make big impresion from outside and inside you can feel high standrads. Check-in was easy and staff very helpful. It was our first anniversay hotel make our stay more special thank you so much specialy for Ernest who look after us. Hotel is allocate in perfect place not that far from old town, or big shoping center zlote tarasy.

I don’t normally leave a negative comment like this but a couple of individuals (ladies) happen to let down the bar in this hotel. This is the bar sutuated to the right of the lobby by the front entrance. Their attitude to customers was rude and disrespectful. One of the ladies serving literally through a plate of food down on my table with clear anger and disdain. Why ? After a long day at work this service was rather shocking, unpleasant, unrelaxing and aggressive. Clearly the bar staff are unhappy about something. Needs to be sorted before the comments on social media go viral. Not good !

we had a wonderful stay in all 4 nights-we made an early check in rooms are cleaned, breakfast was amazing and the service was as well. 150 m from the center of town. certainly we will come back again

A newly renovated Mercure hotel which offers good value. Single room was small, but perfectly forms, with everything the single person would need for a five day stay. Heating and air conditioning work well and mean that one is not either hot or too cold. Staff friendly and very helpful. The attached restaurant "Winestore" has a very good wine list, at reasonable prices. Only ate there once, and that only a cheese plate. Acceptable range of cheeses. I will be returning.

Waiting too long for check in.Really too long ...you should improve this as waiting 15' is not acceptable; Where is the priority desk? Otherwise, hotel location is a plus with numerous good restaurants nearby

I stayed in the hotel couple of nights. I am a silver member of Accorhotels program but in this hotel I never felt it. Lines for check and check out were long. The floor was divided to two types of rooms: regular and priority, when you enter the floor you can see if you are priority guest or not as they have signs near elevator. The room was clean but very small, It seemed that even in Ibis the rooms are bigger. Breakfasts were good.

I have stayed in this hotel in February, it was nice hotel in the center of the town. Everything is reachable on foot. The rooms where clean, the bar was ok too. Some of the rooms are refurbished in football stile, so if you are not a fan of football book another room, or your sense of humor is high enough. :)

Great hotel, with friendly service. I was very satisfied from my room, everything was in a good shape, created luxury atmosphere. It's great value! Also breakfast- one of the best offers which I met in Poland.

I have stayed here many times over the last few year and always welcomed. all the staff and friend and helpfully. Rooms excellent quality and the whole hotel is very clean. Breakfast can be very busy but there is always pliantly of food and nothing ever empty, there is s large selection to meet all tastes. The Bar is very nice and food very good - the bar also serves food until after 11pm which is very useful for me as I normally arrive late. I always try to book this hotel when I stay in Warsaw.

Excellent clean and spacious room 426, comfortable bed, urban view. The location is very close to City center but quiet, service was attentive and helpful (reception, restaurent, bar). Good quality of wifi signal.

We stayed for 3 nights at the Mercure Warszawa Grand. The room was quite small (smaller then expected) and it was at the beginning just prepared for one person. In contrast to the description, there was unfortunately no sauna availably, just a steam chamber. For women it was out of order. That's a real pitty, because this was one key point of our whishes. The breakfast was disappointing. It was worse in contrast to other 4 stars Accor hotels. Location & service was good. There is around a lot of puplic transportation.

Lots of traffic noise, TV stood randomly in front of the window with cablespaghetti everywhere. Breakfast poor but coffee and bread good. Buffet area very cramped and crowded. Bar prices too high - beer twice the price of beer in the Old Town!