Hotel Mercure Warszawa Grand 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.5/5 9.565 comentários

Hotel ALLSAFE. Aprovado

+ 23 Serviços

Extras do hotel

  • Localizado no centro, próximo ao Palácio da Cultura, ao Estádio Nacional PGE e à cidade antiga

  • Excelentes conexões de transporte público: bonde/metrô a 5 min, estação de trem a 15 min.

  • Certificação ALLSAFE: nós implementamos padrões de higiene e segurança

  • Saguão moderno e funcional e sala de sinuca criada para seu conforto

  • Estacionamento externo e subterrâneo do hotel para os hóspedes

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Localização do hotel

Hotel Mercure Warszawa Grand

28 Krucza Street
00-522 warsaw
poland

Fax: (+48)22/5832121

Check-in a partir das 15h00

Check out até as 12h00

  • ZTM:  175 FROM AIRPORT WSPÓLNA

  • STACJA METRA:  ALL TO CITY A13 CENTRUM

  • ZTM:  7-9-22-24-25 KRUCZA

  • De avião

    WARSAW OKECIE A 11 km / 6,84 milhas

  • De trem

    WARSAW A 1 km / 0,62 milhas

GPS:52.227288, 21.018394

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião

Nossas acomodações

Uma ampla seleção de quartos confortáveis e espaçosos para atender às necessidades de todos os hóspedes e proporcionar um local ideal para trabalhar ou relaxar.

Quarto de solteiro Classic com uma cama de 140 cm de largura

  • Número máximo de pessoas: 1
  • Superfície: A partir de 21 / 226 sq ft
  • Vistas: Voltado para a cidade *

Sujeito à disponibilidade

  • Internet sem fio no seu quarto
  • Internet de alta velocidade
  • Água mineral grátis no quarto
  • Instalações para fazer café/chá
  • TV em cores por satélite/cabo(...)

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 9

  • Tamanho máximo: 210

  • Capacidade máxima: 150 pessoas

  • Capacidade máxima para banquete: 130 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Hotel Mercure Warszawa Grand

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.5/5

9.565 comentários

Classificação no TripAdvisor 4.5/5

2.835 comentários

2021 Certificado de Excelência Trip Advisor
Certificado de excelência 2021

cosy room, good facilities, tasty breakfast, but average service

Classificação TripAdvisor 3.0/5

Traveler53654081483 Family - 01/01/2022 Avaliação certificada TripAdvisor

Overall, the hotel is very good. The room was very comfortable for three persons. Thank you very much for the welcome gift and welcome drink. The breakfast was very good. But, I would complain about the personnel at the reception. To be honest, I did not feel pleasant on arrival. The same experience was in the morning. It is not proper to give someone a welcome drink and then ask deposit for playing billiard. Especially that the other lady the night before did not ask us a deposit. However, the guys in the bar were very friendly.

I LOVE THIS PLACE!

Classificação TripAdvisor 5.0/5

Agnieszka N 20/12/2021 Avaliação certificada TripAdvisor

The most excellent hotel in Warsaw. Staff and rooms, food and services exceeded my expectations. Room Service always on time and always soo nice. Everything I needed was delivered making me smile and glad. Thank you.

perfect stay

Classificação TripAdvisor 4.0/5

Bert v Business - 21/11/2021 Avaliação certificada TripAdvisor

no complaints at all, the hotel is well located, modern, friendly, all okay. But fast-check-out went wrong. Although I left right contact details, the invoice was not correct. Please be more accurate. Thanks.

poor service

Classificação TripAdvisor 3.0/5

mpwinves 17/11/2021 Avaliação certificada TripAdvisor

As a Platinum member of All I expected very good service as I get in all Accor hotels. At Mercure Warsaw Grand looks like they dont follow the rules of welcome service for members of All programme - no welcome pacage :-(

Missing attention to Detail.

Classificação TripAdvisor 4.0/5

duncana2013 Business - 17/10/2021 Avaliação certificada TripAdvisor

Sadly, my second stay was disapointing, the only chocolate in the Chocolate Room was the paint not even the promised Hot Chocolate, even the minibar only had a rice crispy bar. Shower pressure was low

Amazing hotel in the heart of Warsaw

Classificação TripAdvisor 5.0/5

a_szostko 22/09/2021 Avaliação certificada TripAdvisor

Like all Accor hotels in Warsaw, this hotel did not disappoint me. It was my first time there and I was delighted. Staff was overly friendly and welcoming. I was offered late check out, room upgrade and all extras as a platinum member. I will definitely be back. Thank you!

Wrong Invoice and not able to make any changes

Classificação TripAdvisor 3.0/5

aceiaeste Business - 01/01/2020 Avaliação certificada TripAdvisor

The hotel and the breakfast was good., room was clean and quiet. the personal was not helpful, they have issues wrong invoice and after 2 weeks of calling nothing changed. I would never choose again the same hotel in Warsaw.

Dear Guest, To help you with the invoice as soon as posiible,we need more datails regarding this. Please let us know about the dates of your reservation and what needs to be corrected on the invoice. Please contact us directly to e-mail address: h3384-fo@accor.com. We are looking forward to hear from you! Guest Experience Team

Great hotel in Warsaw

Classificação TripAdvisor 5.0/5

Zygmunt Ł Business - 12/08/2019 Avaliação certificada TripAdvisor

It's a great hotel, still under the upgrade which is worth to mention. The staff is very friendly. I found my room bigger than usual for that price in Warsaw and- which is also important- far more comfortable. Very strong 4-starts hotel. Also Winestone restaurant worth to mention because of friendly service, good vine and food.

Amazing time

Classificação TripAdvisor 5.0/5

Seaside25555374408 Couples - 11/06/2019 Avaliação certificada TripAdvisor

It was our first time visit Warsaw and this hotel. Hotel is amazing make big impresion from outside and inside you can feel high standrads. Check-in was easy and staff very helpful. It was our first anniversay hotel make our stay more special thank you so much specialy for Ernest who look after us. Hotel is allocate in perfect place not that far from old town, or big shoping center zlote tarasy.

Restaurant terrible service

Classificação TripAdvisor 3.0/5

128helenw Business - 09/06/2019 Avaliação certificada TripAdvisor

I don’t normally leave a negative comment like this but a couple of individuals (ladies) happen to let down the bar in this hotel. This is the bar sutuated to the right of the lobby by the front entrance. Their attitude to customers was rude and disrespectful. One of the ladies serving literally through a plate of food down on my table with clear anger and disdain. Why ? After a long day at work this service was rather shocking, unpleasant, unrelaxing and aggressive. Clearly the bar staff are unhappy about something. Needs to be sorted before the comments on social media go viral. Not good !

Grand hotel

Classificação TripAdvisor 5.0/5

MASHMOOR123 Couples - 29/05/2019 Avaliação certificada TripAdvisor

we had a wonderful stay in all 4 nights-we made an early check in rooms are cleaned, breakfast was amazing and the service was as well. 150 m from the center of town. certainly we will come back again

GOOD VALUE HOTEL IN CENTRAL WARSAW

Classificação TripAdvisor 4.0/5

David A Friends getaway - 07/05/2019 Avaliação certificada TripAdvisor

A newly renovated Mercure hotel which offers good value. Single room was small, but perfectly forms, with everything the single person would need for a five day stay. Heating and air conditioning work well and mean that one is not either hot or too cold. Staff friendly and very helpful. The attached restaurant "Winestore" has a very good wine list, at reasonable prices. Only ate there once, and that only a cheese plate. Acceptable range of cheeses. I will be returning.

Dear Davida, We very much appreciate your comments regarding your stay at our hotel. We are very happy that your stay was pleasant. We will share your comments with our team, and we sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you one more time and we hope to see you again Greetings from Warsaw Ernest Podgórski Guest Experience Department

Waiting too long for check in.Really too long

Classificação TripAdvisor 3.0/5

Safari44851118367 Business - 22/04/2019 Avaliação certificada TripAdvisor

Waiting too long for check in.Really too long ...you should improve this as waiting 15' is not acceptable; Where is the priority desk? Otherwise, hotel location is a plus with numerous good restaurants nearby

Dear Safari44851118367, Thank you for taking the time to tell us about your experience at our hotel. We very sorry that your experience with a check-in didn't meet your expectations; please allow us to express our sincerest apologies for this situation. We appreciate your sharing your concerns. We will share your comments with our team, and we sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is also our hope that you will give us the opportunity to better serve you in the near future. Greetings from Warsaw, Ernest Podgórski Guest Relations Department

Nice hotel, but pretty small room

Classificação TripAdvisor 4.0/5

Navigator51616310616 Business - 04/04/2019 Avaliação certificada TripAdvisor

I stayed in the hotel couple of nights. I am a silver member of Accorhotels program but in this hotel I never felt it. Lines for check and check out were long. The floor was divided to two types of rooms: regular and priority, when you enter the floor you can see if you are priority guest or not as they have signs near elevator. The room was clean but very small, It seemed that even in Ibis the rooms are bigger. Breakfasts were good.

Dear Guest, We very much appreciate your comments regarding your stay at our hotel. We would like to also apologize for any inconveniences which took a place during your last stay.We will share your comments with our team and we sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you one more time and we hope to see you again and at the same time we hope we'll have an opportunity to surprise you positively. Greetings from Warsaw, Ernest Podgórski Guest Relations Department

Warsaw Mercure Grand hotel

Classificação TripAdvisor 5.0/5

MariusVNO Business - 19/02/2019 Avaliação certificada TripAdvisor

I have stayed in this hotel in February, it was nice hotel in the center of the town. Everything is reachable on foot. The rooms where clean, the bar was ok too. Some of the rooms are refurbished in football stile, so if you are not a fan of football book another room, or your sense of humor is high enough. :)

Dear Marius, We very appreciate regarding your really kind and warm feedback:) You even don't know how much we are happy that you've enjoyed your stay with us! :) At the same time we hope it wasn't your last visit and we'll have an opportunity to welcome you again in the near future:) See you and we send you sunny greetings from Warsaw. Kind regards Ernest Podgórski Guest Relations

Great, comfortable stay

Classificação TripAdvisor 5.0/5

Zygmunt Ł Business - 28/01/2019 Avaliação certificada TripAdvisor

Great hotel, with friendly service. I was very satisfied from my room, everything was in a good shape, created luxury atmosphere. It's great value! Also breakfast- one of the best offers which I met in Poland.

Dear Zygmunt Ł, Thank you very very much for rewarded us with a lots of warm and really kind words. We are extremely happy that your stay was pleasant. At the same time we hope you'll visit us again as soon as possible. Greetings from Warsaw, Kind regards Ernest Podgóski Guest Relations

Always Welcomed

Classificação TripAdvisor 5.0/5

Stay23494376381 Business - 13/01/2019 Avaliação certificada TripAdvisor

I have stayed here many times over the last few year and always welcomed. all the staff and friend and helpfully. Rooms excellent quality and the whole hotel is very clean. Breakfast can be very busy but there is always pliantly of food and nothing ever empty, there is s large selection to meet all tastes. The Bar is very nice and food very good - the bar also serves food until after 11pm which is very useful for me as I normally arrive late. I always try to book this hotel when I stay in Warsaw.

Dear Guest, You have no idea, how many joy and positive energy has filled our hearts after reading your feedback:) We are extremely proud that you have such a good opinion about us! Thank you very much! We are glad that to your stay was pleasant and every time you spend a nice time with us. We hope we will have an opportunity to welcome you again in the near future:) See you and warm greetings from Warsaw! Kind regards Ernest Podgóski Guest Relations

New Year wonderful stay

Classificação TripAdvisor 5.0/5

GMRausis Couples - 09/01/2019 Avaliação certificada TripAdvisor

Excellent clean and spacious room 426, comfortable bed, urban view. The location is very close to City center but quiet, service was attentive and helpful (reception, restaurent, bar). Good quality of wifi signal.

Dear GMRausis, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We are very happy that your stay was pleasant. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you one more time and we hope to see you again :) Kind regards Ernest Podgórski Guest Relations

hotel in need of improvement

Classificação TripAdvisor 3.0/5

Resort10848111297 Couples - 06/01/2019 Avaliação certificada TripAdvisor

We stayed for 3 nights at the Mercure Warszawa Grand. The room was quite small (smaller then expected) and it was at the beginning just prepared for one person. In contrast to the description, there was unfortunately no sauna availably, just a steam chamber. For women it was out of order. That's a real pitty, because this was one key point of our whishes. The breakfast was disappointing. It was worse in contrast to other 4 stars Accor hotels. Location & service was good. There is around a lot of puplic transportation.

Dear Guest, We very much appreciate your comments regarding your stay at our hotel. We would like to also apologize for any inconveniences which took a place during your last stay.We will share your comments with our team and we sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you one more time and we hope to see you again and at the same time we hope we'll have an opportunity to surprise you positively. Greetings from Warsaw, Ernest Podgórski Guest Relations Department

not Mercure's best Grand

Classificação TripAdvisor 3.0/5

allan99999999 Friends getaway - 04/01/2019 Avaliação certificada TripAdvisor

Lots of traffic noise, TV stood randomly in front of the window with cablespaghetti everywhere. Breakfast poor but coffee and bread good. Buffet area very cramped and crowded. Bar prices too high - beer twice the price of beer in the Old Town!

Dear Allan, Thank you very much for sharing your feedback to us. We are very sorry to hear that the room which we've prepared you and the breakfast offer didn't meet your expectations. At the same time we wouldl like to thank you for all your helful suggestions and notes. Please be sure that we will learn from your concerns as we aim to improve our services in order to make all our guests happy. We hope you'll visit us again in near future to give us the opportunity to better serve you and surprise you positively. Greetings from Warsaw, Kind regards Ernest Podgórski Guest Relations

Nossas mais recentes avaliações de 20

Em parceria com o TripAdvisor

Nossos outros hotéis nas proximidades

Todos os nossos hotéis em warsaw