Mercure Warszawa Centrum 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.6/5 2,981 أراء

نضمن لكأفضل سعر
Mercure Warszawa Centrum - Image 1
Mercure Warszawa Centrum - Image 2
Mercure Warszawa Centrum - Image 3
Mercure Warszawa Centrum - Image 4
ul. Zlota 48/54, 00-120 WARSAW, بولندا

الوصف

خدمات الفندق الإضافية

  • City center close to Palace of Culture and Science and Zlote Tarasy.

  • Direct vicinity of the main transport hubs: Train Station, Merto and others.

  • Winestone - wines from all over the world and Polish and international dishes.

  • 13 meeting rooms with the possibility of flexible arrangement.

  • Hotel parking for guests.

الإقامات المتوفرة لدينا

موقع الفندق

Mercure Warszawa Centrum

ul. Zlota 48/54
00-120 WARSAW
بولندا

نظام تحديد المواقع العالمي (GPS):52.23095, 21.00123

الهاتف
فاكس +48 22 697 38 99

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • موقف
  • نرحب بالحيوانات
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

WINESTONE

Great choice of a la carte dishes, of local and international cuisine. Menu varied seasonally, everyday business lunch.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.6/5  2,981 أراء

تقييم TripAdvisor  4.3/5  2,838 أراء

2025 شهادة تميّز

Black mould, heavy dust, and an unacceptable management response

ملاحظة Tripadvisor 1.0/5

sawadee_1 تقييم TripAdvisor المعتمد

The condition of the room on arrival was unacceptable. The bathroom had visible black mould, and there was thick dust buildup around and behind the minibar/fridge, indicating that the room had not been properly cleaned for some time. At check-in we asked about breakfast and were told someone would confirm later. This never happened and we did not receive breakfast. While some staff were polite, the handling of the complaint by front-of-house management was poor. The attitude was dismissive and defensive rather than professional, and there was no genuine attempt to acknowledge or correct the issues. I travel frequently and am familiar with Accor standards. This experience fell far below what should be acceptable for a Mercure hotel. Based on both the room condition and the way the issue was handled, I would not return or recommend this property.

Dear Guest Thank you for taking the time to provide feedback regarding your recent stay at Mercure Warszawa Centrum. I sincerely apologize for the issues you encountered, particularly concerning the cleanliness of your room and the management response you received. It is unacceptable for our guests to experience such conditions, and I assure you that your comments have been forwarded to the appropriate departments for further review. I also regret that there was a lack of follow-up regarding your breakfast inquiry. Our goal is to ensure a pleasant experience for all guests, and I am sorry that we did not meet this standard during your stay. Your feedback is invaluable in helping us improve our services, and I hope you will consider giving us another opportunity in the future. Best regards, Guest Relation Team

Convenient location opposite a huge shopping centre

ملاحظة Tripadvisor 4.0/5

KiwiViajero تقييم TripAdvisor المعتمد

I stayed here for one night in December 2025, essentially between flights so my time in Warsaw and at the hotel was limited. When you arrive at Warsaw airport, follow the blue line on the ground to the train station. It's about a 5-minute walk once you exit Arrivals. Buy a ticket at the machine (7.80 zloty) and take the train into the city. I got off at the Warszawa Srodmiescie station and from there it was a 5-minute walk to the hotel. The hotel is located in what appears to be the business district with lots of offices around, but also plenty of shops and restaurants. Right across the road there is a huge shopping mall with all the usual international brands and a food court. On a Saturday night at dinner time it was extremely busy! I walked to the historic centre, about 20-30 minutes away. On the way there are some nice parks. The room itself was ok, although it did not have a coffee machine, and neither did it have any milk in the fridge. That was the only drawback. Other than that, the room was fine. To return to the airport, I went the same way and bought a ticket from the machine on the train (7 zloty). The train to the airport takes exactly 22 minutes.

Dear Guest Thank you for sharing your experience following your recent stay at the Mercure Warszawa Centrum. We are pleased to hear that you found our location convenient, particularly in relation to the nearby shopping center and train station. It is always gratifying to know that our guests appreciate the accessibility of our hotel. We noted your feedback regarding the absence of a coffee machine and milk in your room. While we strive to provide all necessary amenities, we understand that these aspects can enhance the comfort of your stay. Your comments will be relayed to the appropriate departments for consideration. We hope to welcome you back in the future, should your travels bring you to Warsaw again. Best regards, Guest Relation Team

One Night

ملاحظة Tripadvisor 3.0/5

The_Wanderer1992 تقييم TripAdvisor المعتمد

I stayed in this hotel for one night while in Warsaw. For a $180 hotel, I was hoping there would be a microwave, but nope, it did not have one. Beyond the no microwave, the room was clean. The bed was comfortable. Check-in was quick and painless. A few restaurants and stores are within walking distance. They also have a restaurant located on site. I chose this hotel because they're only a few minute from the central train station. There is noise from the street below and the hallway. Someone also shot off fireworks from nearby in the middle of the night.

Dear Guest, Thank you for sharing your experience following your recent stay at the Mercure Warszawa Centrum. We appreciate your positive remarks regarding the cleanliness of the room, the comfort of the bed, and the efficient check-in process. However, we regret to inform you that microwave is not a standard amenity provided in our rooms. Additionally, we sincerely apologize for the disturbance caused by street noise and fireworks during your stay. We understand how important a peaceful environment is for our guests. Please be informed that as the hotel in very centre of the town we are also in the centre of city life, and it can happened that will be a little louder than in the outskirts. Your feedback has been noted, and we will continue to strive to enhance our guests' experiences. Thank you once again for your insights, and we hope to have the opportunity to welcome you back in the future. Katarzyna Mickiewicz-Rogowiecka Guest Relation Team

Unpleasent stay - I do not recommend this hotel

ملاحظة Tripadvisor 1.0/5

Önder C تقييم TripAdvisor المعتمد

Hotel did not respect my booking details. If you book for a king size bed room, you might get a single or twin so don't bother. Hotel staff also did not care about this mistake, and did not fix my issue during my stay. I will not stay there again, and do not recommend anyone to do so if they look for good service and peace of mind.

Dear Sir Thank you for sharing your feedback regarding your recent experience at Mercure Warszawa Centrum. I sincerely apologize for the inconvenience you faced concerning your room assignment and the lack of resolution during your stay. This does not reflect the level of service we strive to provide. Your comments have been forwarded to our management team to address these issues and enhance our guest experience. We appreciate your insights and hope you will consider giving us another chance in the future. Best regards, Katarzyna Mickiewicz-Rogowiecka Guest Relation Team

It was a great hotel many years ago, now only fine

ملاحظة Tripadvisor 3.0/5

Frank21040 تقييم TripAdvisor المعتمد

The hotel is centrally located, next to the main train station and Zlote Tarasy shopping mall. The lobby was renovated, rooms as well but they don’t look very updated - too dark. Have to mention a good breakfast and nice gym with a small jacuzzi.

Dear Guest, Thank you for sharing your feedback regarding your recent stay at Mercure Warszawa Centrum. We appreciate your comments about our central location and the quality of our breakfast and gym facilities. However, I regret to hear that the room decor did not meet your expectations. Please be assured that your observations will be forwarded to the appropriate departments as we continuously strive to enhance our guests' experiences. Best regards, Katarzyna Mickiewicz-Rogowiecka Guest Relation Team

بالاشتراك مع TripAdvisor

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