Hotel Mercure Warszawa Grand 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.6/5 2,591 أراء

Hotel Mercure Warszawa Grand - Image 1
Hotel Mercure Warszawa Grand - Image 2
Hotel Mercure Warszawa Grand - Image 3
Hotel Mercure Warszawa Grand - Image 4
28 Krucza Street, 00-522 WARSAW, Poland

الوصف

خدمات الفندق الإضافية

  • Located in the center, near the Palace of Culture, PGE National Stadium and the old town

  • Good public transport links: tram/metro - 5 min, train station - 15 min

  • ALLSAFE-certified: we implemented hygiene and safety standards

  • Modern and functional lobby and billiard room created for your comfort

  • Outdoor and underground hotel parking for guests

الإقامات المتوفرة لدينا

سرير مفرد

Classic single room with a bed of 140 cm of width

  • 2 من الأشخاص كحد أقصى
  • 21 / sq ft 226
  • فرش السرير 1 x سرير (أسرّة) مفرد
  • المناظر: إطلالة جانبية على المدينة

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موقع الفندق

Hotel Mercure Warszawa Grand

28 Krucza Street
00-522 WARSAW
Poland

نظام تحديد المواقع العالمي (GPS):52.227288, 21.018394

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • موقف
  • نرحب بالحيوانات
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.6/5  2,591 أراء

تقييم TripAdvisor  4.5/5  2,897 أراء

2024 شهادة تميّز

Disappointing

ملاحظة Tripadvisor 2.0/5

Boris B تقييم TripAdvisor المعتمد

Outdated, dirty and small rooms. Front desk experience a total disaster. Priced and advertised as a 4 star is a joke - this facility is 2/3 stars at best. Towels to be changed. View over dirty roof is a plus :) One start for location. Dissapointing experience.

Expensive, but way below average hotel

ملاحظة Tripadvisor 2.0/5

CountCrowley المسافرون بغاية العمل - تقييم TripAdvisor المعتمد

3 star hotel at the best. Pros: - good location Cons - expensive for its standard - no single usb socket in the room. Which is a standard nowadays. - very small room - no complimentary soap, and other hygiene items beside basic stuff (soap, and shampoo) - unable to control lights beside one main switch and two bed lamps(no separate toilet switch) - no complimentary water , just two wmpty bottles for what I assume is for drinking station, but couldn’t find one

Good hotel, staff could be more enthusiastic..

ملاحظة Tripadvisor 4.0/5

Jordi-cr7 المسافرون بغاية العمل - تقييم TripAdvisor المعتمد

I was a bit disappointed with the rather dry welcome by the receptionist. The room was very well cleaned. Shower was very nice. Really disappointed that a 4 star, no iron was available in the room . Had to go to a lower floor. Breakfast was very good . Again disappointed about the check out with a very robotic farewell .

Dear Jordi-cr7, Thank you for sharing your feedback. We're glad you enjoyed aspects of your stay, like the cleanliness and breakfast. We apologize for any lapses in enthusiasm from our staff and for the inconvenience regarding the iron availability. Your comments will be shared with our team for improvement. We hope to welcome you back for a better experience in the future. Kind regards, MWG Team

Great Stay

ملاحظة Tripadvisor 5.0/5

BOPLondon تقييم TripAdvisor المعتمد

This hotel is ideally located for a visit around Warsaw. Room was great, quiet and amazing pillows and all the amenities you would expect apart from not having iron/board in the room which surprised me for a hotel with 4 star rating. But ironing rooms on 3 floors at your convenience. Breakfast was great and lots of choice. And this is a first for me: a butter vending type machine. Brilliant! Staff very welcoming and no request was a bother. Nice restaurants and funky bars within walking distance. Will return!

Dear BOPLondon, Thank you for sharing your wonderful experience with us! We're delighted to hear that you enjoyed your stay, appreciated the great room amenities, and found our location ideal for exploring Warsaw. We're sorry for any inconvenience regarding the ironing facilities, but we're glad you found our ironing rooms convenient. It's fantastic to hear that you enjoyed our breakfast offerings and even discovered our unique butter machine! We're thrilled that our staff made you feel welcome and accommodated your requests with ease. We look forward to welcoming you back on your next visit to Warsaw! Kind regards, MWG Team

Good class Hotel but staff need Customer Service training

ملاحظة Tripadvisor 4.0/5

polonaiseWindsor تقييم TripAdvisor المعتمد

Good hotel in city centre. Stayed here before always in a Superior room with breakfast included. Room large and comfortable with arguably the best shower I have ever had. Towels are worn however and really need to be replaced as this is a 4 * hotel.Breakfasts were good but scrambled eggs were at best Luke warm. There is an omelette station which was good. Staff not the best , looking disinterested and indifferent to customers queries Twice I asked a receptionist to call me a taxi and I got the impression I just asked her to walk to barefoot to the North Pole. No eye contact no please and no Thank You. She was a lady in her early forties blonde shoulder length hair and glasses. No excuse for poor customer service. Bar staff also cold and not welcoming. Not sure if these people are Ukrainians but one thing is for sure the staff conduct has lowered to a level I would not expect in a Mercure brand. Please management remind staff of their customer service expectations

Dear PolonaiseWindsor, Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our hotel to be good overall, with a comfortable room and enjoyable breakfast options. However, we're sorry to learn of the shortcomings you experienced with our staff. Providing exceptional customer service is paramount to us, and we apologize for any instances where our team fell short of your expectations. Your comments have been duly noted, and we will address them with our staff to ensure that all guests receive the warm and attentive service they deserve. We appreciate your valuable feedback and hope to have the opportunity to welcome you back in the future, where we aim to exceed your expectations in every aspect of your stay. Kind regards, MWG Team

بالاشتراك مع TripAdvisor

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