Hotel Mercure Warszawa Grand 4 stars

Customer review rating 4.5/5 8,993 reviews

ALLSAFE approved hotel

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Hotel Mercure Warszawa Grand
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+ 13 Services

Hotel extras

  • Located in the center, near the Palace of Culture, PGE National Stadium and the old town

  • Good public transport links: tram/metro - 5 min, train station - 15 min

  • ALLSAFE-certified: we implemented hygiene and safety standards

  • Modern and functional lobby designed for your convenience

  • Outdoor and underground hotel parking for guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Gift shop/newspaper shop (nearby)
  • Concierge
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Sauna
Business services
  • 9 Meeting room(s)

Hotel location

Hotel Mercure Warszawa Grand

28 Krucza Street
00-522 warsaw
poland

Tel: +48225832100

Fax: (+48)22/5832121

Check-in from 14h00

Check out up to 12h00

  • ZTM :  175 FROM AIRPORT KRUCZA

  • STACJA METRA :  ALL TO CITY A13 CENTRUM

  • ZTM :  7-9-22-24-25 KRUCZA

  • By plane

    WARSAW OKECIE At 11km / 6.84 miles

  • By train

    WARSAW At 1km / 0.62 miles

GPS :52.227288, 21.018394

Our accommodation(s)

A wide selection of comfortable and spacious rooms to meet the needs of all guests and provide an ideal place for work or relaxation.

Classic room with 1 bed (140 cm wide)

  • Max. number of persons: 1
  • Area: From 21 / 226 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

GRAND'S BRASSERIE

Type of cuisine: International

Start your day with a delicious buffet breakfast in our breakfast restaurant, which offers a wide selection of Polish and international dishes. Our friendly team is devoted to providing you with efficient service.

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  • Tuesday -
  • Wednesday -
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  • Friday -
  • Saturday -
  • Sunday -

WINESTONE

Type of cuisine: International

A real culinary revelation, the Winestone restaurant delights with its wide choice of wines from around the world and outstanding dishes served on les planches (stone boards). Take a culinary journey and explore our tasty cuisine at an attractive price.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

WINESTONE

A real culinary revelation, the Winestone restaurant delights with its wide choice of wines from around the world and outstanding dishes served on les planches (stone boards). Take a culinary journey and explore our tasty cuisine at an attractive price.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 210

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 130 people

Find out more

Our guest reviews for
Hotel Mercure Warszawa Grand

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

8,993 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,811 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Business trip

Customer review rating 5.0/5

Armin Business - 19/07/2021 Confirmed reviews ALL

Sehr gut! Prima

Nice location, nice room

Customer review rating 3.5/5

Anonymous Business - 15/07/2021 Confirmed reviews ALL

Cool shower, nice room, pleasant service with the receptionists, the breakfast could have been better

Delightful hotel in perfect location

Customer review rating 5.0/5

Mike O. Business - 14/07/2021 Confirmed reviews ALL

We had a lovely 2 nights stay at this property and we were pleased from the very beginning to the end. It’s not about luxury but rooms are spacious, clean, appointed with all necessary amenities, including efficient air conditioning, great beds and linen providing a comfortable and restful night. Biggest asset of the hotel is attentive and accommodating Staff, I am still extremely impressed by the welcoming room. Special appreciation to Ms. Joanna Piotrowska for profound hospitality and offering a great package.

A comfortable stay

Customer review rating 4.5/5

Weekender Couples - 11/07/2021 Confirmed reviews ALL

As on a previous occasion, also this time it was a pleasant stay. We enoyed the room size (superior room) and over all good service at the hotel. Will certainly consider this property next time we are visiting Warsaw.

Dear Ralfs Z., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always a pleasure to receive positive feedback and to hear that you will consider our property next time you are visiting Warsaw. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one :-) Sincerely, Joanna Piotrowska Guest Relations Manager

Well located nice staff

Customer review rating 5.0/5

Pat Couples - 11/07/2021 Confirmed reviews ALL

Room was nice and big on,y issue we had was bed was not a king size but a queen Breakfast was good Gutes preis Leistung Verhältnisse

Dear Patricia M., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always very important for us to receive feedback from you. In regards to your comment about the size of bed, I would like to inform you kindly that your reservation was for a Privilege room and the size of bed in this room is for sure a king size, not a queen size. So, I was surprised to read the comment, however I wanted to clarify this some kind of misunderstanding. We hope to see you again in the near future! Best regards, Joanna Piotrowska Guest Relations Manager

Perfect located, great service!

Customer review rating 5.0/5

Hüseyin K. Solo - 02/07/2021 Confirmed reviews ALL

Location is perfect, comfortable room, nice cleaning, beatiful service! Special thanks to Ernest for check in.

Perfect

Customer review rating 5.0/5

Keith Business - 27/06/2021 Confirmed reviews ALL

Very helpful staff, very clean room.

Dear Keith R., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Piotrowska Guest Relations Manager

well located, but minimum service and non-existing personel

Customer review rating 1.5/5

Damien B. Solo - 22/06/2021 Confirmed reviews ALL

no question asked, like "did you have a good trip", "did you find us easily", "do you need any help regarding the organization of your stay", "how was your stay". the personel was definitely not interested in me. No service due to covid, but with a 3 day stay that is not really nice.

Dear Damien, Thank you for sharing your feedback to us. We are very sorry to hear that you were disappointed with your stay, and specifically with the personnel. This will be discussed at the reception and we will definitely work on more personalized attitude to the guest starting with check-in time and throughout the entire stay. In regards to the cleaning of your room, you should be also informed at the reception that this kind of service is on request since we have to follow the special Covid rules at the hotel during this pandemic times. However, please be sure that we all learn from concerns of our guests as we aim to improve our services in order to make all our guests happy and satisfied. We hope you will give us one more chance to better serve you in near future. Once again, we apologize for all the inconveniences that you experienced during your stay and hope that you will give us one more chance to better serve you in near future. . Best Regards, Joanna Piotrowska Guest Relations Manager

Great location, nice and spacious room

Customer review rating 4.5/5

Jane Couples - 10/06/2021 Confirmed reviews ALL

We enjoyed our stay, at first we got a room that was not clean but after contacting reception they immediately apologised and gave us another room. We also got vouchers for free drinks in the bar - so overall it turned out well.

Dear Magdalena D., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. We are glad to find out that you enjoyed your stay. We apologize for the inconvenience with the room, but at the same time we are happy to know that our reception reacted so quickly and solved the problem. We hope that next time in Warsaw you will also choose our hotel! Greetings from sunny Warsaw! Joanna Piotrowska Guest Relations Manager

Great stay

Customer review rating 5.0/5

Rudra Couples - 08/06/2021 Confirmed reviews ALL

Very polite staff, good food. Location was close to the warsaw central railway station. The room was clean and with a good view outside the window.

Dear Rudra Prasad G., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are so glad that you found so many positive aspects of your stay and our hotel! We hope that you will have many reasons to come back to Warsaw and visit us again ! Sincerely, Joanna Piotrowska Guest Relations Manager

Great stay with two kids

Customer review rating 5.0/5

Tmw Business - 18/05/2021 Confirmed reviews ALL

Even with all the Corona protocols that are required by law, the team made sure our stay was excellent. A special thank you to the FO Team for the room upgrade, the F&B Team for the delivery of the breakfast and the HK team of making sure our room was well serviced. Great team at the Mercure Grand. Thanks again!! We look forward to returning in the summer

Dear Tobias M., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It was a great pleasure to host you at our hotel! We are so happy to hear that you enjoyed it! We can't wait to see you again in the summer ! Sincerely, Joanna Piotrowska Guest Relations Manager

As always; a pleasure

Customer review rating 4.5/5

Andy Business - 15/05/2021 Confirmed reviews ALL

I enjoyed my stay at my favorite hotel in Warsaw

Dear Andrew H., Thank you very much for rewarding us with a high rating. We are delighted that once again your stay in our hotel was a success. We are also very proud to be your favorite hotel in Warsaw - thank you :) Thank you for sharing with us your suggestions about breakfast and pen policy. Of course I'll pass them on to the right people, and obviously we'll fix it. Thank you once again for your opinion and feedback, I hope you will visit us again as soon as possible:) Gretings from Warsaw :) Sincerely, Ernest Podgórski Guest Experience Specialist

Wrong Invoice and not able to make any changes

TripAdvisor rating 3.0/5

aceiaeste Business - 01/01/2020 TripAdvisor review

The hotel and the breakfast was good., room was clean and quiet. the personal was not helpful, they have issues wrong invoice and after 2 weeks of calling nothing changed. I would never choose again the same hotel in Warsaw.

Dear Guest, To help you with the invoice as soon as posiible,we need more datails regarding this. Please let us know about the dates of your reservation and what needs to be corrected on the invoice. Please contact us directly to e-mail address: h3384-fo@accor.com. We are looking forward to hear from you! Guest Experience Team

Great hotel in Warsaw

TripAdvisor rating 5.0/5

Zygmunt Ł Business - 12/08/2019 TripAdvisor review

It's a great hotel, still under the upgrade which is worth to mention. The staff is very friendly. I found my room bigger than usual for that price in Warsaw and- which is also important- far more comfortable. Very strong 4-starts hotel. Also Winestone restaurant worth to mention because of friendly service, good vine and food.

Amazing time

TripAdvisor rating 5.0/5

Seaside25555374408 Couples - 11/06/2019 TripAdvisor review

It was our first time visit Warsaw and this hotel. Hotel is amazing make big impresion from outside and inside you can feel high standrads. Check-in was easy and staff very helpful. It was our first anniversay hotel make our stay more special thank you so much specialy for Ernest who look after us. Hotel is allocate in perfect place not that far from old town, or big shoping center zlote tarasy.

Restaurant terrible service

TripAdvisor rating 3.0/5

128helenw Business - 09/06/2019 TripAdvisor review

I don’t normally leave a negative comment like this but a couple of individuals (ladies) happen to let down the bar in this hotel. This is the bar sutuated to the right of the lobby by the front entrance. Their attitude to customers was rude and disrespectful. One of the ladies serving literally through a plate of food down on my table with clear anger and disdain. Why ? After a long day at work this service was rather shocking, unpleasant, unrelaxing and aggressive. Clearly the bar staff are unhappy about something. Needs to be sorted before the comments on social media go viral. Not good !

Grand hotel

TripAdvisor rating 5.0/5

MASHMOOR123 Couples - 29/05/2019 TripAdvisor review

we had a wonderful stay in all 4 nights-we made an early check in rooms are cleaned, breakfast was amazing and the service was as well. 150 m from the center of town. certainly we will come back again

GOOD VALUE HOTEL IN CENTRAL WARSAW

TripAdvisor rating 4.0/5

David A Friends getaway - 07/05/2019 TripAdvisor review

A newly renovated Mercure hotel which offers good value. Single room was small, but perfectly forms, with everything the single person would need for a five day stay. Heating and air conditioning work well and mean that one is not either hot or too cold. Staff friendly and very helpful. The attached restaurant "Winestore" has a very good wine list, at reasonable prices. Only ate there once, and that only a cheese plate. Acceptable range of cheeses. I will be returning.

Dear Davida, We very much appreciate your comments regarding your stay at our hotel. We are very happy that your stay was pleasant. We will share your comments with our team, and we sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you one more time and we hope to see you again Greetings from Warsaw Ernest Podgórski Guest Experience Department

Waiting too long for check in.Really too long

TripAdvisor rating 3.0/5

Safari44851118367 Business - 22/04/2019 TripAdvisor review

Waiting too long for check in.Really too long ...you should improve this as waiting 15' is not acceptable; Where is the priority desk? Otherwise, hotel location is a plus with numerous good restaurants nearby

Dear Safari44851118367, Thank you for taking the time to tell us about your experience at our hotel. We very sorry that your experience with a check-in didn't meet your expectations; please allow us to express our sincerest apologies for this situation. We appreciate your sharing your concerns. We will share your comments with our team, and we sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is also our hope that you will give us the opportunity to better serve you in the near future. Greetings from Warsaw, Ernest Podgórski Guest Relations Department

Nice hotel, but pretty small room

TripAdvisor rating 4.0/5

Navigator51616310616 Business - 04/04/2019 TripAdvisor review

I stayed in the hotel couple of nights. I am a silver member of Accorhotels program but in this hotel I never felt it. Lines for check and check out were long. The floor was divided to two types of rooms: regular and priority, when you enter the floor you can see if you are priority guest or not as they have signs near elevator. The room was clean but very small, It seemed that even in Ibis the rooms are bigger. Breakfasts were good.

Dear Guest, We very much appreciate your comments regarding your stay at our hotel. We would like to also apologize for any inconveniences which took a place during your last stay.We will share your comments with our team and we sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you one more time and we hope to see you again and at the same time we hope we'll have an opportunity to surprise you positively. Greetings from Warsaw, Ernest Podgórski Guest Relations Department

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