Hotel Mercure Warszawa Grand 4 stars

I stayed at the hotel for 13 nights. I was travelling for work. The room was what I needed, very comfortable, spacious. The hotel service was good. The breakfast excellent and with big variety. The breakfast timing was a broad window. Location of the hotel great: several restaurants and shops nearby, elegant area. I used the two rooms for ironing (4th and 5th floor) and the laundry service. I am happy about. I did not use the gym, therefore I cannot comment on it.

Hotel is in a great location in center of the city. Beautiful view on Warsaw skyscrapers. Large rooms, clean and very good breakfast.

I have stayed in Mercure Warsaw Grand multiple times due to business trips to Warsaw. A BOOKING ASSISTANCE (Ms Joanna, many thanks for your help!) could not be better. The CHECK-IN is fast. As Accor’s LOYALTY PROGRAMME Gold member, I receive a welcome drink coupon (a fabulous cocktail or a glass of wine always makes the day). In the room, I find a VIP gift - goodies and a little bottle of wine - much appreciated! Moreover, a few times I checked in early (ca. 9 AM) without additional charge; in other cases, I prepaid a guaranteed early check-in. Also, one time I gained an upgrade to my favourite suite even though the hotel seemed fully booked due to a sports event at the national stadium and the suites apeared already booked ages ago. Each time I stay in a JUNIOR SUITE on a high floor. It is composed of a bedroom with a bathroom (with a bathtub in the proximity of almost floor-to-ceiling windows and a walk-in shower on the other end) separated by a curtain and an independent WC (with doors). The room has a great view of Warsaw city centre. It is truly relaxing to take a bath in a bathtub overlooking the city. Breathtaking! The suite is nice, well-equipped, and really clean. The bed is comfy. Some soft drinks are complimentary - it is a further nice touch! A BREAKFAST buffet is delicious with a wide selection of different products. Even sparking wine! Moreover, they have the Egg Station, where you can get your egg in any style you want. Yummy! Every single time I was very much delighted to stay at this hotel, and I cannot wait to come back!

Overall, it was a great stay on both nights - thank you very much team. The reception accomodated my request for a double bed and (an inner courtyard facing) quiet room which is also away from the elevator.

Overall room was good; however, dining was not a good experience for a few of us as we got sand in our lettuce sandwich. Also, packed breakfast has rotten apples. So, our collective review dropped significantly.