ibis Guadalajara Expo

ibis Guadalajara Expo 3 stars

Customer review rating (ALL Rating) 4.0/5 478 reviews

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Hotel extras

  • Just 3 minutes walk from Guadalajara's most important exhibition center

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

ibis Guadalajara Expo

Av Mariano Otero no 1400, Col Jardines Del Bosque
44520 Guadalajara
Mexico

GPS:20.654802, -103.392806

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

IBIS KITCHEN PASTA AND GRILL

Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  478 reviews

TripAdvisor Rating  3.5/5  535 reviews

The quality of the hotel and service has fallen

Customer review rating 3.0/5

Abimael L. O. Families - Confirmed reviews ALL

Problems is the process of assigning rooms, confusion about the type of rooms, the hotel facilities scratched, old, the tv did not work, the restaurant not attractive

Dear Abimael Luna O., Thank you for taking the time to tell us about your experience at the ibis Guadalajara Expo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gerente General

Estancia agradable

Customer review rating 5.0/5

Karen Friends - Confirmed reviews ALL

Estancia agradable.

Estimada Ana Karen R.: Muchas gracias por tomarse el tiempo de compartir su experiencia en ibis Guadalajara Expo y más aún le agradezco compartir tan buenos comentarios de su estancia, nos motiva a continuar con nuestra esfuerzo por cumplir sus expectativas de confort y descanso con un servicio cálido y agradable. Esperamos tener la oportunidad de atenderle nuevamente en esta su casa en Guadalajara. Gerente General

Unexperienced!

Customer review rating 1.0/5

B. Business - Confirmed reviews ALL

Unexperienced staff. The poorest mínimum service.

Dear B., Thank you for taking the time to tell us about your experience at the ibis Guadalajara Expo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gerente General

NO AGRADABLE

Customer review rating 0.5/5

Carlo R. S. Business - Confirmed reviews ALL

LA HABITACION HOLIA MAL

Estimado Huésped: Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis Guadalajara Expo. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Gerente General

Good Stay for the price

Customer review rating 3.5/5

Alan Business - Confirmed reviews ALL

Great hotel for business, bed was comfortable and the shower was really good. I was disappointed with the towels in the bathroom, they were really old with threads hanging. I mentioned this to the manager and she mentioned that they already have new towels and I shouldn't have received the old towels. Good service in general.

Dear Victor V., We very much appreciate your comments regarding your stay at the ibis Guadalajara Expo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerente General

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Other web-users rate our hotel

  • 289 reviews 9.2/10 Location
  • 786 reviews 2.4/10 Room
  • 548 reviews 5.1/10 Service
  • 23 reviews 9/10 WiFi
  • 444 reviews 2.1/10 Comfort
  • 400 reviews 1.6/10 Cleanliness
  • 167 reviews 2.9/10 Amenities
  • 144 reviews 3.9/10 Breakfast

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