ibis Guadalajara Expo 3 stars
Customer review rating (ALL Rating) 4.0/5 317 reviews
Just 3 minutes walk from Guadalajara's most important exhibition center
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
ALLSAFE approved hotel
Av Mariano Otero no 1400, Col Jardines Del Bosque
INTL GUADALAJARA At 17km / 10.56 miles
Central de Autobus At 13km / 8.08 miles
Check-in from - Check out up to
Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay
Our guest reviews
100% genuine reviews from our guestsFind out more
Customer review rating 4.5/5
Abel G. J. Business - Confirmed reviews ALL
Hotel was very clean. Staff friendly and courteous. Quiet and great place to travel for work and rest. Obly problem was the breakfast buffet, dissappointed with Chef that refused to cook a la cart meal that I need for my health issues.
Dear Abel Gonzalez J., We very much appreciate your comments regarding your stay at the ibis Guadalajara Expo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerente General
Customer review rating 2.5/5
Alejandro O. Business - Confirmed reviews ALL
Your bathroom needs a lot of work, it was dirty
Dear Alejandro O. Balandra, Thank you for taking the time to tell us about your experience at the ibis Guadalajara Expo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gerente General
Customer review rating 2.0/5
Ts Business - Confirmed reviews ALL
In the room I was assigned, there was serious drain problems in the bathroom - stank. Needs to be sorted out before other guests stay in there.
Expect less than the basics
Customer review rating 1.5/5
Damian Business - Confirmed reviews ALL
Upon check in no towels in the room. Floor under the bed was dirty and you can tell it had'nt been swept prior to our check in. Lots of dust, a couple of coins and a coffee holder all stayed there even after our 6 night stay and Approx 4 housekeeping services. Keys stopped working on 3 or 4 occasions and had to go to front desk for a reset, I mentioned to the staff who seemed rather uninterested and all they did was reset my key and tell me that something I did may have cause the problem, my phone, a security gate at a mall etc. on one occasion I left the key in the car away from my phone and still it stopped working. The staff at breakfast are just there, not really trying to be friendly they are just doing a job by being there. Coffee is terrible, the one from the kettle, bad taste and warm not hot, this was every day. I understand that Ibis is an economy brand but if you offer the basic the basics need to be done right, I would walk across the street to the Oxxo where the coffee was much much better. Coffee station is missing the basic set up and no to go cups just incase you are on the run. Not once were we asked how our stay was. Not even at check out. Again no basic hospitality training. Everything just very transactional.
Hotel is dirty , front desk truly lacks of desire to serve guest.
Customer review rating 2.0/5
Thomas W. Solo - Confirmed reviews ALL
Your public areas are very dirty specially the main entrance where everybody goes to smoke, the trash cans at the entrance full, I ask a restaurant server at 7am to take just a moment to clean main entrance, he say is not my job, then I went to the front desk same response, you need someone to clean during the night all this areas, this is by far the dirtiest Ibis Hotel I been and trust me I been in one too many.
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