ibis Guadalajara Expo 3 stars

Customer review rating (ALL Rating) 3.8/5 278 reviews

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Av Mariano Otero no 1400, Col Jardines Del Bosque, 44520 Guadalajara, Mexico

Description

Hotel extras

  • Just 3 minutes walk from Guadalajara's most important exhibition center

  • PET-FRIENDLY: Pet-friendly hotel! Pets up to 33 lbs. allowed

  • FAMILY: Hotel for families! Accommodation for up to 2 adults and 2 children

  • CHILDREN: Children are welcome! Up to 1 child in room with their parents

  • EVENTS: Space for corporate & social events, capacity of up to 80 people

Our accommodation(s)

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Hotel location

ibis Guadalajara Expo

Av Mariano Otero no 1400, Col Jardines Del Bosque
44520 Guadalajara
Mexico

GPS:20.654802, -103.392806

Telephone
Fax +52 00523338809601

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS KITCHEN PASTA AND GRILL

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  278 reviews

TripAdvisor Rating  3.5/5  543 reviews

Well located. Good stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

The lack of one elevator makes moving within the hotel difficult. Please finish the renovation soon.

Dear Felipe de Jesus R., We very much appreciate your comments regarding your stay at the ibis Guadalajara Expo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerente General

Good location

Customer review rating 1.0/5

Miguel B. A. Families - Confirmed reviews ALL

Great staff. Friendly good service . Hotel is in very very bad shape from rooms bathrooms to furniture towels. Restaurant; inefficient.

Dear Miguel b., Thank you for taking the time to tell us about your experience at the ibis Guadalajara Expo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a. superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gerente General

Not what I expected

Customer review rating 2.0/5

Liz Business - Confirmed reviews ALL

The room was very small for a 2 bed. The toilet had stains, it looked dirty. There was no toothpaste. One of the towels was torn. I did not like the fact that I had to use a reusable water bottle. We tried to order food from the menu in the room and they didnt have the service. The only positive thing I can add is that the breakfast was good.

Dear LIZETTY ESMERALDA H., We very much appreciate your comments regarding your stay at the ibis Guadalajara Expo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerente General

The quality has declined

Customer review rating 3.0/5

Hector Solo - Confirmed reviews ALL

The TV channels didn't work until the second night. Warm water came out after a while. In certain times, a cloak odor came from the bathroom. The card reader to the parking space was out of work.

Dear Hector Manuel P., Thank you for taking the time to tell us about your experience at the ibis Guadalajara Expo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gerente General

Good place but some people of the staff are rude

Customer review rating 4.0/5

Myrhge S. Business - Confirmed reviews ALL

We had a reservation (from 2 days before we arrive) but when we arrive to the hotel (october 29th around 17:00 hr) the girl in the reception was so rude, she don´t like that we had done the reservation via accor and she was unpolite all the time, she just say the total we must pay and gave us the keycard with an angry attitude. Also the meals of the breakfast are not so good, the fruit are raw, the jam and eggs too and the main meal doesn´t have any flavor, not even a minimal of salt. Our stay of 2 days was ok, but I don´t know if I come back.

Dear Myrhge S., Thank you for taking the time to tell us about your experience at the ibis Guadalajara Expo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gerente General

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Other web-users rate our hotel

  • 241 reviews 9.2/10 Location
  • 634 reviews 2.5/10 Room
  • 387 reviews 4.8/10 Service
  • 12 reviews 5.3/10 WiFi
  • 344 reviews 1.6/10 Cleanliness
  • 334 reviews 2/10 Comfort
  • 142 reviews 3.1/10 Amenities
  • 135 reviews 5.3/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.