Mercure Lisboa Hotel

The location and hotel itself were good. We had two rooms, one was great, the other less so. We were upgraded to a 'Privilege' room as the room we had booked was not available. Privilege was no better than the normal room. The power to the privilege room cut out twice, the first time the staff got it back on quickly and the second time (at about 11.30pm) the staff member did try to fix it but couldn't get it to come back on. He then said he was going to 'sort something out' as the hotel was fully booked and we packed our bags ready to move. He left us for 30mins and when I went down to reception to see what was happening he said he had been 'too busy' to actually do anything useful. At that point we were too tired to wait any longer so we just put up with it. The technician came the next day and told us the aircon was shorting the electrics in the room. We let reception know we were going out while they fixed the problem and when we got back it turned out they had not fixed it and hadn't sorted us a new room either. Their justification was that they had called our room and we hadn't picked up so they couldn't move us (even though they knew we were out). They also tried to blame the issues on us putting the card in to the light switch too hard. They then said they could move us the next morning if our stuff was packed and ready, but as it was our last night and they hadn't helped us up to that point, we didn't bother. The room didn't have any aircon whilst we were there. The other room we had was good and had no issues. The staff were friendly even if they weren't that helpful, and the hotel was in a convenient location to get to the centre.

Plenamente atendido nas minhas necessidades.

Fiz toda a atual viagem por Portugal e Espanha (de 09 a 26/09/22) me hospedando na rede Accor. Em Lisboa, para fechar em grande estilo optei pelo Mercure. Alguns itens foram condizentes com o padrão Mercure, outros decepcionaram. O welcome drink foi o melhor de toda a viagem A garagem é uma aberração. Entrada e saída única. temos que aguardar sinais de transito para avançar. como são 4 pavimentos de garagem é demorado e a área de manobra muito ruim. O aparelho de TV é muito antigo e pequeno. A bancada de apoio estava com uma parte danificada e não consertaram.

Equipe de funcionários na recepção e restaurante completamente despreparados e mal gerenciados, nunca fui tão mal tratado em um hotel, nem parece padrão da rede accor

Pela terceira vez que me hospedo com minha esposa e continuo gostando de tudo.