Mercure Lisboa Hotel 4 estrelas

FInal de semana com a família. Os quartos precisam de alguma manutenção. Móveis com revestimento partido, por exemplo. A limpeza dos quartos também poderia ser bem melhor. A piscina tinha muito cloro, meu filho teve reação nos olhos e o hotel não tinha nem soro fisiológico a disposição. Armário com cheiro de mofo.

Empregados de mesa muito disponiveis e simpaticos . Quartos e toalhas limpas diariamente.

Pelo facto de ser um de 4 estrelas, o quarto e condições apresentadas deveriam ser melhores. Não faz sentido seguirmos todos os protocolos de segurança se nem pudemos nos servir. Basta manter a máscara e termos umas luvas para tirar a comida. Se restaurantes já o fazem porque não o fazer no hotel? Não tiram a temperatura aos clientes, onde qualquer pessoa com covid facilmente acede. Pela positiva, a almofada. Face a tal, ficamos dececionados .

Demonstraram disponibilidade em todos os momentos e atenção máxima aos clientes e pedidos - os pontos mais importantes para qualquer estadia!

NA RESERVA SOLICITAMOS PISO BAIXO, DE PREFERENCIA ATE AO 3 PISO. A OFERTA FOI OITAVO PISO, SEM SE PREOCUPAREM EM DAR QUALQUER EXPLICAÇÃO. DEPOIS DE RECLAMARMOS, TRANSFERIRAM PARA O 5 PISO, SEM MAIS EXPLICAÇOES. O QUARTO À ENTRADA TINHA O SOALHO EM MAS CONDIÇÕES. TINHA UM JOGO DE TOALHAS PARA UM CASAL. O COMANDO DA TELEVISAO ESTAVA COM ANOMALIAS. NO DIA SEGUINTE ALERTAMOS PARA OS DOIS ULTIMOS FATOS. QUANDO VOLTAMOS AO HOTEL PARA PASSAR A NOITE, A SITUAÇÃO DO COMANDO ESTAVA RESOLVIDA. RELATIVAMENTE ÀS TOALHAS CONTINUAVAMOS COM UM JOGO DE TOALHAS PARA DUAS PESSOAS, PELO QUE TIVEMOS QUE RECLAMAR DE NOVO. ESTA ESTADIA FOI UM VERDADEIRO DESASTRE E NÃO VIMOS POR PARTE DA EMPRESA QUALQUER ATITUDE PARA MINIMIZAR ESSE DESASTRE. VIMOS FUNCIONARIOS POUCO RECETIVOS A TENTAR SATISFAZER AS NECESSIDADES DO CLIENTE. SEMPRE COM UMA ATITUDE MUITO FRIA, PARA QUEM TEM UTILIZADO O VOSSO HOTEL UMA VEZ POR MÊS NOS ULTIMOS ANOS. PERANTE ESTE QUADRO ESTAMOS A PONDERAR A NÃO VOLTAR A UTILIZAR OS VOSSOS SERVIÇOS.

Acolhedor, confortavel e limpo.

We all know how difficult is the period for the staff of Hotels during Covid. Despite it, the staff of this Mercure hotel have kept a strong motivation, were professional and very kind. They were very helpful and did their best for us. We spent a very good time in Lisbon. Thanks

Had dinner. Served by the A Bicicleta restaurant staff, which is the Novotel's restaurante, a few buildings up the sane avenue. The Mercure Lisboa Hotel is a five star in a four star hotel, a bit rundown. Anyway, it was whorthful a experience.

Nice hotel, friendly people at the reception (Paulo amongst others), in the bar, at the breakfast. Suites are very nice, only the bathroom with the shower in the bath being too low for taller people. We could park the car in the garage of the hotel, which was also very comfortable.

Nice location, friendly and courteous staff, clean and spacious rooms specially the only suite of the hotel. It would be nice to renew the menu of the restaurant once in a while, it is the same for a couple of years. It lacks a gym room and swimming pool has restricted hours.

Unfortunately, it’s totally old and uncomfortable hotel which doesn’t match to 4 stars, it doesn’t math to typical Mercure and Accor quality. There are too old rooms with no soundproofing from the doors and from the windows: even at night you can hear aircrafts or every neighbor at the corridor floor. Very poor breakfast, there are even no vegetables at all. You can see a crowd of one-day tourists at the reception almost whole the day, so you can’t connect with the staff (only 2 receptionists). The staff are good and very friendly but thay can do nothing, because of old hotel needs renovation. This hotel fits to 2 stars. I had to cancel my reservation after a couple of days and move to another. Don’t repeat my mistakes.

" Very kind people , It´s not near from the tourist places , It appears being a " business hotel ". It was better than my expectation because I did´t have a good stay at Mercure Figueira da Fóz some days before . In resume , I am glad to participate of Le Club Accor and , for sure , iI will look always for Accor Hotels in the futures trips.

Too expensive for what you get. Small room with small bed. Noisy air con. Disappointing. Long way from the centre but near the Metro. Good food and wine. Helpful staff. Stayed only one night than looked for better value elsewhere.

I've stayed in several Mercures this year. One was as good as it gets and this one in Lisbon was a total contrast and as poor as they get. It should probably be a bottom end Ibis. Check in was slow, mostly because the two staff covering the desk were having a conversation and I was not acknowledged once during the six minutes I stood there waiting. Eventually one of them walked away and the other one turned to attend to me without a word of an apology. The person did the basics and no more and I was sent on my way to a room which was run down and tired. There was not for instance a socket at the bedside. It's more than twenty years since people wanted to charge a mobile phone at bedtime but it's not possible at this run down establishment. There were two power sockets in the room. One half way up a wall so totally useless and one by the desk so of limited use but not at night. The room was run down and tired. The room was cleaned each day but rather strangely the housekeeper kept removing partially used shampoo and shower gel and replacing it with new ones, there was plenty in the old ones but they were taken away and new ones left on each of four days. It didn't go well with the notice about environmental protection as it was just a waste of resources and single use plastics. I'm more than happy to use yesterday's shower gel until the container is empty. Breakfast was staffed in the main by disinterested people who clearly didn't like customers getting in their way and interrupting their day. At one point I asked for a spoon which was missing from my place setting. The waiter I asked was setting the next table with a tray full of cutlery. He set that table and two more before bringing me a spoon from the tray he was holding and then it was with bad grace. It's a hotel to avoid and I certainly wouldn't return.

The restaurant staff where excellent. The cleaning services were good.Location suited our needs while in Lisbon. The hotel did not have creamer for two days, which is very disappointing. Hence, the average rating.