Hotel Novotel Lisboa 4 estrelas

Tudo 5 estrelas, excepto a regulação da água na banheira, estava sempre muito quente ou quente, não dava para colocar morna ou fria.

Quarto para 4 pessoas, com uma cama casal e um sofá cama o qual tem um colchão horrível. O quarto é pequeno, a casa de banho é grande, mas a banheira está demasiado alta pelo que é preciso ter cuidado ao sair de esta. O maior problema são os preços praticados para qualquer refeição, que não correspondem ao tipo de hotel , pois são tremendamente elevados, 4 hambúrgueres, 4 refrigerantes e 4 sobremesas 72€... Os alimentos disponíveis para o pequeno almoço também não se adquam ao preço pedido(13€), em qualquer pastelaria pode se tomar o pequeno-almoço almoço por um valor muito inferior e com produtos bem melhores.

Foi otino super acolhedor

O pequeno almoço passou de excelente a razoável. A pandemia só explica as regras de segurança não explica a escassez de oferta de produtos a servir.

Experiência muito boa

Tudo ótimo e sobretudo um Staff muito prestativo e agradável

Tive boa estadia, apesar de todas as questoes de segurança relacionadas com o Covid19. Pequeno almoco funcionou bem através dos turnos e o staff foi todo simpático e atencioso. Quartos limpos e confortaveis, bem como tv grande e wifi foram pontos positivos. Ponto negativo para o parqueamento, pois senti caça à multa da Emel, que levou a que fosse multado à porta do hotel, por pouco mais de 15 minutos. Preço diario do parque do hotel é proibitivo. Penso que com parque gratuito ou com custo simbolico permitiria que os hospedes pudessem disfrutar mais do espaco, com maior consumo de bar e restaurante.

O hotel está bem localizado. O serviço é muito bom. Os funcionários prestaram um serviço excelente.

Muito boa Com exceção de ter que sair para tomar o pequeno almoço 15€ é um preço estranho com mais dez janteI no Faz Frío restaurante de referência

Hotel muito bem localizado, próximo do Zoo.

I enjoyed the hospitality, the service, the excellent breakfast and the facility as a whole as for location I would have expected not to have ibis Mercure and Novotel within 200 meters of each other a better selection of location around the city would have been better

Very well located and with a very good service. Nice restaurant and food. People very responsiveness and gentile when needed. I would recommend this hotel to all type of travels. Particularly due to its location

Receptionists at the check-in counter need more training on how to greet and deal with customers. e.g. no smile, not enthusiastic enough with customer dealings, very laid back and unwelcoming. Also, I was unable to contact the reception from our room as there was an issue with the phone line. So, I had to walk down to talk to them and made a request to provide some tea bags as there was none provided. Person {a girl} on duty on 7/1/20 evening promised to send me some tea bags to my room but they never arrived. So, I went to reception again on 8/1/20 morning to find a tea bag. Which I thought was unacceptable. Also, a man on duty on 8/1/20 morning was rude and his attitude is abrupt. I organised a hotel pick-up to go to the airport on 8/1/20. Since the pick up time provided by the company was too late, I asked this man if he could call the service provider to change the pick up time. His answer was, "no, absolutely not ( very harshly). This is the time you will be picked up and there is no change to this arrangement", So, I explained to him, since it is an international flight, we needed to be at the airport at least 2 hours earlier and insisted to make a call to the service provider to pick us up earlier. He hesitantly called them and abruptly 'told' me to 'go' and pick up the phone at a corner of the room to talk to the service provider. I was shaken. His attitude was totally unacceptable and his reaction to my polite and reasonable request was way below what a customer would have expected from a receptionist working for a well recognised hotel brand. As a member of the Accor Live Limitless, and a unit owner of the Accor chain in Australia, I found it difficult to ignore this kind of attitude from a staff member who is employed to serve their customers. I regret not talking to him to express my concerns about his behaviour then and there.

Very good stay the only issue should be to improve the wifi in rooms. Breakfast is good enough, may be I¡ll ask for more fruts. The menu for restaurant is a litle short, not many options. The service is very good.

No option to turn heating off and cooling on, I had a terrible night due to the excessive heat and the staff told me that there's nothing that they can do. Terrible smell, breakfast didn't have any taste, old and degraded building, also: do you want to control your shower's temperature? Nope, not here. I won't come again, ever.