Hotel Novotel Lisboa 4 estrelas

Correu tufo bem, excepto o peque almoço, uma vez que tinham apenas uma pessoa para atender vários clientes.

Excelente atendimento e hotel com muito boas condições. A repetir quando necessário

O sofá-cama já não é adequado para 2 crianças de 12 e 14 anos, preferia ter pago um pouco mais e ter uma 2a cama de casal. O ar-condicionado faz muito barulho de noite. Os quartos são abafados sem o A/C ligado. Pequeno almoço foi muito inferior ás experiencias anteriores neste hotel. Faltou pão. tivemos de esperar 20minutos pelo pão que não veio. Menos oferta no pequeno almoço. Positivo. todos os funcionários muito simpáticos e prestáveis.

Simpatia dos colaboradores, limpeza e organização dos espaços, qualidade das refeições. Quarto um pouco quente.

Foi boa. Fui atendido com cortesia e prontidão em relação aos serviços de rotina e àqueles para que pedi ajuda, como: uma garrafa de água fora de horas, um curativo para uma contusão num dedo com sangue à vista, por queda na rua, ou um cobertor extra durante a noite. Isto em três dias de estadia.

Tudo correu como o previsto

O hotel é muito bom, recomendo. Infelizmente não tive uma experiência boa no hotel, devido ao ar condicionado do quarto não este gelando. Tirando isso, tudo sempre é muito bom. Hotel muito limpo, ótimo atendimento, local muito bom. Hotel bem silencioso. Recomendo

I enjoyed the hospitality, the service, the excellent breakfast and the facility as a whole as for location I would have expected not to have ibis Mercure and Novotel within 200 meters of each other a better selection of location around the city would have been better

Very well located and with a very good service. Nice restaurant and food. People very responsiveness and gentile when needed. I would recommend this hotel to all type of travels. Particularly due to its location

Receptionists at the check-in counter need more training on how to greet and deal with customers. e.g. no smile, not enthusiastic enough with customer dealings, very laid back and unwelcoming. Also, I was unable to contact the reception from our room as there was an issue with the phone line. So, I had to walk down to talk to them and made a request to provide some tea bags as there was none provided. Person {a girl} on duty on 7/1/20 evening promised to send me some tea bags to my room but they never arrived. So, I went to reception again on 8/1/20 morning to find a tea bag. Which I thought was unacceptable. Also, a man on duty on 8/1/20 morning was rude and his attitude is abrupt. I organised a hotel pick-up to go to the airport on 8/1/20. Since the pick up time provided by the company was too late, I asked this man if he could call the service provider to change the pick up time. His answer was, "no, absolutely not ( very harshly). This is the time you will be picked up and there is no change to this arrangement", So, I explained to him, since it is an international flight, we needed to be at the airport at least 2 hours earlier and insisted to make a call to the service provider to pick us up earlier. He hesitantly called them and abruptly 'told' me to 'go' and pick up the phone at a corner of the room to talk to the service provider. I was shaken. His attitude was totally unacceptable and his reaction to my polite and reasonable request was way below what a customer would have expected from a receptionist working for a well recognised hotel brand. As a member of the Accor Live Limitless, and a unit owner of the Accor chain in Australia, I found it difficult to ignore this kind of attitude from a staff member who is employed to serve their customers. I regret not talking to him to express my concerns about his behaviour then and there.

Very good stay the only issue should be to improve the wifi in rooms. Breakfast is good enough, may be I¡ll ask for more fruts. The menu for restaurant is a litle short, not many options. The service is very good.

No option to turn heating off and cooling on, I had a terrible night due to the excessive heat and the staff told me that there's nothing that they can do. Terrible smell, breakfast didn't have any taste, old and degraded building, also: do you want to control your shower's temperature? Nope, not here. I won't come again, ever.

The family stay was ok. The room was next to the lifts though we asked for a quiet room. The food not served in the restaurant during the whole day. They serve only snacks, which is not acceptable for a four star hotel.

The hotel was reasonbly comfortable and the staff friendly. Being under the airport fligh path means it is inevitably a little noisy and even with the window closed we were aware of the planes - on getting home we commented on how quiet and peaceful it wasto be back! But the main problem was lack of the promised in-room wifi (it did work in the lobby). We stayed a week and despite daily complaints it was not fixed, Given my stay was for work this was a major inconvenience and it was dissapointing that over the duration of a week no solution could be found. I feel more should have been done to resolve this quickly - even if it meant offering us a different room on a different floor.

Hotel with good location near metro station. Good staff team during check in and check out. Good restaurant and quality of the breakfast. Rooms are satisfaying but deserve a little refresh. Price higher maybe because of professionnal convention in Lisbon on the period.