Novotel Wellington Hotel 4 stars

Name: Novotel Wellington
Address: WELLINGTON, 6011, NEW ZEALAND
Telephone: (+64)4/9181900
Rating: 4.4

Customer review rating 4.4/5 7,557 reviews

See on a map

+ 21 Services

Best price guarantee

How it works?

When making a booking at this hotel:

I earn Status & Rewards points
I can use my Rewards points
I benefit from advantages
I cannot take advantage of the Members' rate

Novotel Wellington Hotel

Hotel that makes every moment matter

Novotel Wellington is a 4.5 star hotel located in the heart of the CBD, close to iconic attractions - Te Papa, Cable Car, Botanical Gardens and the Waterfront. Our modern accommodation rooms have a pop of colour and are designed with guest comfort in mind. All rooms feature smart flat screen televisions, working desks and plenty of natural light.

With sweeping City views and direct access to Lambton Quay by lift, you can't beat a relaxing stay at Novotel Wellington in New Zealand's cultural capital. You will be surrounded by exceptional dining, entertainment and shopping options. Novotel Wellington is the ideal base for couples, groups and families alike. Take a walk down to Te Papa or the iconic Beehive Parliament building, attend an event at Westpac Stadium, or enjoy the views from the top of the cable car.

Hotel extras

Direct access to both business and shopping districts
Moments walk to the waterfront and event venues
Dining in the modern Caucus restaurant and Bar
Modern Facilities - Connectable LCD TV, iPod/iPad® dock
Rooms with views of the Harbour and City

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel (Paying)
- High-speed Internet
- WIFI in the communal areas2 hours free internet in the lobby $10 per day $40 per week
- WIFI in your room (Paying)
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
Parking
- Private indoor parking (Paying)
- Private outdoor parking (Paying)
- Private enclosed outdoor parking (Paying)
- Public indoor parking (Paying)
- Valet parkingValet Parking Is $35 Per Day Per Car For All Guests.
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
Languages spoken at the hotel
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 8AM (Paying)Need access to your room from 8 am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays.
- LATE CHECK-OUT UP TO 5PM (Paying)Extend your stay until 5PM to make the most out of your departure day. Remember Novotel offers this service for free on Sundays.
Dry cleaning / IroningPaying
Porter
Concierge

Breakfast
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 Hours
- Opening hours : Week-end 24 Hours

Fitness centre

1 meeting room(s)
Conventions hotel
Web Corner on a Mac
Copy/print service available

Hotel location

Novotel Wellington

133 The Terrace
6011
wellington
new zealand

Tel: +6449181900

Fax: (+64)4/9181901

Contact email :

Check-in from 14h00

Check out up to 11h00

TRANZ RAIL : INTER CITY BU WELLINGTON

By plane
WELLINGTON INTLAIRPORT At 9.66km / 6 miles

GPS :-41.28376, 174.774502

Our accommodations

A modern spacious room with a choice of 1 King bed or 2 Double Beds, en suite bath and shower, ergonomic work area, LCD TV and WiFi internet access, hair dryer, minibar, tea and coffee. Up to 2 adults and 2 children. A modern spacious room with city or harbour view, a choice of 1 King bed or 2 Double Beds, en suite bath and shower, ergonomic work area, LCD TV and WiFi internet access, hair dryer, minibar, tea and coffee. Up to 2 adults and 2 children.

Superior Room with 1 King Bed

Accessible room

Max. number of persons: 2
Area: From 25 m² / 269 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Superior Twin Room with 2 Double Beds

Max. number of persons: 4
Area: From 25 m² / 269 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Superior Room with 1 King Bed and City View

Max. number of persons: 2
Area: From 25 m² / 269 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Executive Room with 1 King Bed

Max. number of persons: 2
Area: From 25 m² / 269 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Superior Room with 2 Double Beds and City View

Max. number of persons: 4
Area: From 25 m² / 269 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Executive Room with 2 Double Beds

Max. number of persons: 4
Area: From 25 m² / 269 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Rooms

Our restaurants and bars

CAUCUS RESTAURANT

Type of cuisine: International

Caucus Restaurant and Bar offers contemporary New Zealand cuisine in a relaxed setting. Until further notice Caucus Restaurant will be providing 24 hour room service only, for the health and safety of all our guests the restaurant is closed.

Lunch

12:00 - 18:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

18:00 - 20:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

CAUCUS BAR

For the health and safety of all our guests Caucus Bar will be closed until further notice.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 1
Maximum size: 30 m²
Maximum capacity: 16 people
Maximum banquet capacity: 14 people

Find out more

Central

Gail Couples - 27/06/2020 Confirmed reviews ALL

NIce Room

Hi Gail, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. We are glad you enjoyed your stay overall and we look forward to welcoming you back soon. Kind Regards, Peter Johnson Front Office Manager Novotel Wellington

Good location

Tim Couples - 27/06/2020 Confirmed reviews ALL

The Hotel is situated really well. On check in I was given two complimentary drink vouchers which was a nice bonus. Once in our room first glance looked nice. Unfortunately we then noticed some mess on the carpet and also some hair in the bath. We didn't bother raising it with the staff and cleaned the bath ourselves. Wellington was freezing that day so we turned on the heating but unfortunately it was faulty and only blew cold air. We called for assistance and one of the staff brought us a small fan heater. In fairness this did heat the room but personally I would of thought a new room would have been offered especially with the hotel being so quiet post covid lockdowns etc. Other than that the hotel was handy to city shopping and the bed was comfortable.

Hi Tim, Thank you for the feedback regarding your recent stay at the Novotel Wellington. I apologize that we did not meet your expectations during your stay. I am sorry that you didn't find the room up to the cleanliness standards that we try and hold ourselves to. I will pass your comments on to our housekeeping team so that they can assess the issues you encountered and prevent future occurences. I also apologize for your issues regarding the heating in your room. Thankfully the portable heater did help to heat your room but I agree with your sentiment that a room move may have been a better choice in this instance providing it wasn't an inconvenience in the moment. I will speak to the staff member who handled it in order to better train them should something similar occur. We are glad you enjoyed your stay overall and we look forward to welcoming you back soon. Kind Regards, Peter Johnson Front Office Manager Novotel Wellington

All good

Sh Business - 26/06/2020 Confirmed reviews ALL

Nearly always stay at Novotel - obviously quiet and limited restaurant hours but as expected and up to all usual standards

Hi Sarah, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. We are glad you enjoyed your stay and we look forward to welcoming you back soon. Kind Regards, Peter Johnson Front Office Manager Novotel Wellington

Good location

Trevor Couples - 24/06/2020 Confirmed reviews ALL

Meals disappointing regardless of covid19 most guests chose to dine elsewhere it seemed

Hi Trevor, Thank you for the feedback regarding your recent stay at the Novotel Wellington. I apologize that you found your experience less than desirable in our restaurant. Please feel free to respond directly to this email with any specific issues you believe we could improve upon and I will pass them on to our chef for consideration. We are glad you enjoyed your stay overall and we look forward to welcoming you back soon. Kind Regards, Peter Johnson Front Office Manager Novotel Wellington

Friendly professional staff, clean and comfortable

Taylors Couples - 22/06/2020 Confirmed reviews ALL

Comfy bed, nice room size, clean. Did miss having a compendium etc in room, but in covid times understandable not having them.

Hello Trudy, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. Thank you for your understanding regarding the absence of the compendium during this time as we try to navigate and ensure the health and safety of our guests. We are glad you enjoyed your stay and we look forward to welcoming you back soon. Kind Regards, Peter Johnson Front Office Manager Novotel Wellington

Shane M. Business - 21/06/2020 Confirmed reviews ALL

Good room and stay but parking was not suitable for my ford ranger vehicle were i was advised on the phone on the day prior there would be suitable parking the ramp is to tight for a bigger vehicle

Hi Shane, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. We are glad you enjoyed your stay and we look forward to welcoming you back soon. We apologize for the inconvenience surrounding your vehicle at the hotel, and will pass the comments on to our team to ensure this issue does not occur again. Kind Regards, Peter Johnson Front Office Manager Novotel Wellington

Very Comfy stay

Peter L. Business - 21/06/2020 Confirmed reviews ALL

This Hotel has always been my favorite place to stay but this time round things were a little different. I was disapointed that Housekeeping came to clean my room after 5 pm. I told them not to bother as I didn't want to have to go out and wait. Also the air conditioning in my room was stuck on Cold even when it was on the highest setting. I should have said something but it was evening so just turned it off. Still rather cold though. Everything else with my stay was good.

Dear Peter, Thank you for taking the time to tell us about your experience at the Novotel Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I apologize for the lateness of our staff coming to clean your room. I understand that this may have inconvenienced you and I have placed comments on your profile to ensure that your room will not be serviced so late in the future. In regards to the heating in the room, I have already contacted our maintenance team to look into this issue so that other guests do not have the same problems moving forward. For any and all inconveniences that you have experienced during your stay, I will be crediting you with complimentary points to your ALL membership. We thank you for your loyalty and your feedback. Upon your next stay, we hope we can improve our service for you. Sincerely, Peter Johnson Front Office Manager Novotel Wellington

Anonymous Friends - 20/06/2020 Confirmed reviews ALL

Usual high standard of room comfort and cleanliness. Helpful, friendly staff, great location.

Dear Jenni D., We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Peter Johnson Front Office Manager Novotel Wellington

Nice central spot - good rates and clean.

Graham Business - 20/06/2020 Confirmed reviews ALL

Nice thanks. Appeared to be a limited dinner menu - but understand this without a full house.

Hi Graham, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. We are glad you enjoyed your stay and we look forward to welcoming you back soon. We appreciate you understanding during these times Kind Regards, Peter Johnson Front Office Manager Novotel Wellington

Onwards n upwards

Jamie Solo - 19/06/2020 Confirmed reviews ALL

Staff very friendly. The hotel is trying so hard to get back to normal in very quiet times. Must be very difficult to cater for variable and low numbers of guests. I felt welcomed and the hotel was very clean. Dinner options failed to entice me but breakfast a la carte was very big and well prepared. Will definitely be back to support this hotel and its staff, one of my favourites.

Dear Jamie C., We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Peter Johnson Front Office Manager Novotel Wellington

Good location, helpful and friendly staff

Philip S. Couples - 18/06/2020 Confirmed reviews ALL

A one night stay, where all my expectations were meet.

Hi Philip, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. We are glad you enjoyed your stay and we look forward to welcoming you back soon. Kind Regards, Peter Johnson Front Office Manager Novotel Wellington

The receptionist was amazing.

Paulette B. Families - 16/06/2020 Confirmed reviews ALL

We arrived late after our motorhome broke down.The receptionist was exceptional to us and our granddaughter.

Dear Paulette B., Thank you for your positive feedback in regards to your stay with us at Novotel Wellington. After what was most likely an unexpected turn of events to your evening, I'm glad it had a positive outcome. I hope Nova enjoyed her birthday celebration and her adventure to Novotel Wellington. All the best and thank you once again for your positive feedback. Kindest regards, Kiah DeRose Team Leader Novotel Wellington

Great stay

Chris Business - 16/06/2020 Confirmed reviews ALL

Nice quiet stay at Novotel

Hi Chris, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. We are glad you enjoyed your stay and we look forward to welcoming you back soon. Kind Regards, Peter Johnson Front Office Manager Novotel Wellington

Good service in a convenient location

Rob Couples - 15/06/2020 Confirmed reviews ALL

A quick overnight stay in transit to the South Island. Very welcoming staff; comfortable room with nice bath.

Hi Rob, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. We are glad you enjoyed your stay and we look forward to welcoming you back soon. Kind Regards, Kunal Bhasin Assistant Manager Novotel Wellington

Not the normal standard

Jason A. Business - 13/06/2020 Confirmed reviews ALL

It was ok room smelled funny and heating wasn’t working

Dear Jason, Thank you for taking the time to tell us about your experience at the Novotel Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry that your experience was not an enjoyable one. I will be forwarding your comments to our housekeeping staff so that they can ensure that rooms are checked for smells moving forward. I also apologize for the situation with the heater in your room. I will be logging this with our maintenance team in order for them to have a closer look and fix any technical issues that may be present. We thank you for your loyalty and in light of these issues that you encountered during your stay, I will be giving you complimentary points. I know that they do not solve the problems you encountered but it is my hope that they can serve as an additional apology in this circumstance. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Peter Johnson Front Office Manager Novotel Wellington

Very pleasant stay

Pam L. Couples - 10/06/2020 Confirmed reviews ALL

Nicely refurbished rooms. Very central location. Extremely nice staff. Great dinner and breakfast

Hi Pamela, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. We are glad you enjoyed your stay and we look forward to welcoming you back soon. Kind Regards, Peter Johnson Front Office Manager Novotel Wellington

Great stay as usual

Linda L. Friends - 08/06/2020 Confirmed reviews ALL

Well looked after everyone happy to see us

Hi Linda, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. We are glad you enjoyed your stay and we look forward to welcoming you back soon. Kind Regards, Peter Johnson Front Office Manager Novotel Wellington

Graham A. C. Business - 07/06/2020 Confirmed reviews ALL

Room OK but shower was not hot enough. Meal in your restaurant was very poor quality and portion size. Reminded me of school dinners in the 1970’s

Dear Graham C., Thank you for taking the time to tell us about your experience at the Novotel Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry for the technical issues that you experienced during your stay at our hotel. Please rest assured that we will be passing this on to our maintenance team in order for them to investigate what may have been the problem. As for your dinner with us, these comments will be passed on to our head chef so that they can look into what might have been the reason behind your negative meal experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Peter Johnson Front Office Manager Novotel Wellington

Great service

Fiona Friends - 06/06/2020 Confirmed reviews ALL

Reception staff were fantastic, bed was super comfortable. Everything was clean and well kept

Hi Fiona, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. We are glad you enjoyed your stay and we look forward to welcoming you back soon. Kind Regards, Peter Johnson Front Office Manager Novotel Wellington

Such lovely staff and warm welcome!

Lars L. H. Business - 04/06/2020 Confirmed reviews ALL

Thanks for making my stay so lovely! Looking forward to come back next week :-)

Hi Lars, It was so good to see you back after a lengthy lockdown. Thank you for always brightening up my team's day! I hope all is well with the family. We hope to see you soon! Kind Regards, Peter Johnson Front Office Manager Novotel Wellington

Our most recent 20 reviews

In partnership with TripAdvisor