Novotel Edinburgh Centre Hotel 4 stars

Arrived to check in and room was 3 hours delayed. Had to cancel special dinner plans as we had missed them and ended up eating take away fast food!! Pool slot was given for 10pm and when the time came we discovered the pool was closed and the jacuzzi was full of children. A waste of time and money on a trip i was looking forward to!! I want my money back

This is a well located hotel which was let down by its poor preparation in light of covid. The hotel was far too busy - social distancing was non existent and staff seemed indifferent. Breakfast time had to be booked - fair enough - but pointless - as we arrived on time to find the place was full to overflowing with people, long queues for food and very poor hygiene standards - no hand gel at the buffet, and access for all to finger the fruit and cereals. There was no room service available 'due to covid' (what is that supposed to mean? Surely better if they can keep some of the crowd away from the breakfast bar ??). I like the novotel brand but this place is hopeless. Falls well below the standard expected.

Initially we were very disappointed with the booking system for the pool but staff went above and beyond to give us access to the pool. The family room had everything we needed, the children appreciated the size of the tv and the bed was spacious and comfortable. As the sofa bed was for 2 children, 2 single duvets would have been better than one big one. Lovely breakfast, the layout was disjointed with the juice being amongst the food and the bread being behind the counter but the toaster being beside the cereal, on a different counter. This meant additional unnecessary queuing.

Stayed in executive room which was very comfortable, and modern. Hotel was situated a little further away from the centre than expected but Grass Market Area made a nice change to eat and drink out. Perhaps introduce an early/late adults only time for the swimming pool use? Every time we went to use it, it was understandably busy with children, but with Covid concerns an adults only time slot would help allay any nervousness from elderly guests. Paper cups for hot/cold drinks at breakfast was not expected. I am pleased that staff were obliging and changed to glass/pot. All staff were friendly and helpful. Thanks for a nice stay.

Our stay was delayed due to covid so we were relieved to be there at all, but the staff were really friendly and the room was great. Excellent location. Pity the car park was full, however the reduced rate at Castle Terrace was a nice touch.

It was a fantastic family stay. Novotel is excellent and children friendly

Very welcoming place. Great , clean rooms. Lovely pool area.

Overall, I was pleased with the hotel. However, the drain in the shower was blocked which led to it overflowing. I tried to call reception, but there was no answer. We had to use the towels in the room to dry this up as much as possible, but still it was inconvenient.

Hotel was great, swimming pool and spa were well used, but just a bit far out of the way for my short stay

Lovely hotel well located. Good breakfast kind staff however the pool arrangements not good. Couldn't pre book before check in. Then when we checked in was full. Not a good system.

We have been staying at Accor hotels for over 30 years and this was one of the most pleasant stays in all that time. The staff were superb & extremely friendly. Our room was also very good and we cannot fault the location.

For some reason toilet is separate from rest of bathroom. The toilet was in. Cramped cupboard with no hand washing facilities,bin or cleaning tools in it. You had to walk out we dirty hands all the way to the bathroom in order to clean. Rooms was for 4 people but sofa bed was way to small for two people.

Good sizable. Though is a well located hotel there are some issues to be captured: -Limited response during these times of COVID. Not feeling safe at breakfast or dinner. No 2m separation respected since i believe that the hotel was fully booked - very limited breakfast options - very limited dinner options - crowded at swimming pool with a very strong smell of clor

Awful from the start. When we booked we asked for an early check in we were told this would be £40 we accepted travel all the way there to be told we can't check in until 2pm. They take our luggage but we're not really dressed to go anywhere. We get to our room with we paid for an executive room with a castle view with it being our anniversary low and behold no castle in sight only the art academy. We message reception like they told us to do and still waiting on a response

Our stay was excellent with wonderful service from the reception team and breakfast chef. The reception smelt absolutely gorgeous, such a nice touch when entering the hotel. Great Covid procedures in place with clear signage. Thank you, Lisa and Tam Watson