I had a very warm welcome from the reception team. I arrived late in the evening after a long day and everything was smooth and simple.

We had a great stay, hotel is well located and most spots are within walking distance. The pool and jacuzzi were a great way to unwind at then end of the day for all of us.

Excellent facilities. Great staff. Unusual room layout. Open plan. Would have preferred a bathroom in a closed off room. Well presented though. Modern, contemporary and clean.

Helpful staff, clean and comfortable room, amazing breakfast

Very helpful staff at the reception and in the dining room for breakfast.

Well located hotel. The only downside was that all my kids wanted to do in Edinburgh was swim in the hotel pool.

Excellent

The executive room was well furnished with everything needed for comfort. The hotel is located within easy distance of museums and pubs and restaurants in the grass market area. Everything in the room, lobby, lift, and breakfast area was very clean and neat.

We had a great stay. Centrally located, pool was a hit with the kids and fantastic breakfast. We will definetly return.

Recently visited for our sons 10th birthday was given upgrade on our room! Staff were very welcoming! Hotel was clean and room was spotless! Enjoyed the use of the swimming pool as well. Good selection of choice for breakfast too. Would highly recommend and we will definitely visit again!

Staff were helpful, food was lovely and atmosphere perfect.

Fantastic location with extremely friendly and helpful staff. Great stay for 2 nights with a decent view from the suite balcony but unfortunately was very disappointed with the quality of the sheets. Checked in to find brown streaks across the pillow covers and sheets. Housekeeping turned up very promptly but found that the “new” sheets were worse with stains. Had to return twice with all sheets having similar stains at which point we had to accept that all sheets would be in the same filthy state. This was not up to our expectations as a 4 star hotel and in the best possible room the hotel offers. Staff only offered a half hearted apology and nothing further. However, the WhatsApp feature was very helpful and replies were almost instantaneous. All other needs were met except for the issue with the sheets.

Well located , good stay , friendly helpful stuff, lovely breakfast The one problem i had , is that toilet and sink are not together.

Nice hotel with a very good breakfast. Location is perfect to visit Edinburgh. Good pool to relax. Decoration of hotel is at the hallways a bit outdated (old carpets). Price/quality compared to other Novotel hotels could be better (due to the relative high price).

Sauna is out of work, pool is usless as the water has too much chlorine, the carpet is dirty in the room, breakfast is crowded, it is 15 mins to get a coffe if you want to get your breakfast between 9-10.