Novotel London Bridge 4 stars

Customer review rating (ALL Rating) 4.6/5 2,876 reviews

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Description

Hotel extras

  • Dedicated central London parking spaces for guests (fees apply)

  • A short 7-minute walk to London Bridge tube station

  • Overlooking the renowned London Borough Market

  • Direct train from London Bridge Station to Gatwick Airport

  • Cashless payments (Visa, Mastercard and AMEX cards accepted)

Our accommodation(s)

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Hotel location

Novotel London Bridge

53-61 Southwark Bridge Road
SE1 9HH LONDON
United Kingdom

GPS:51.50572, -0.095408

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Gourmet Bar & Restaurant

Come and relax at Gourmet Bar, our stylish and cozy restaurant serving artisan coffee, delicious international food, creative cocktails and local beers!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,876 reviews

TripAdvisor Rating  4.0/5  3,055 reviews

Certificate of excellence 2023

Great location & friendly helpful staff but room felted dated

Customer review rating 3.5/5

Jane Families - Confirmed reviews ALL

Staff are a huge asset to this hotel, everyone I spoke to couldn’t have been more helpful & friendly. The hotel is in a fantastic central location & perfect for: Tate Modern, The Globe, St Paul’s Cathedral & Borough Mkt. The rooms do let the hotel down, they feel dated, our bathroom was very dark & the shower drain was blocked (quickly fixed when mentioned to staff though), sheets didn’t feel crisp and luxurious - ours were bobbled and felt worn - not what I’d hope for in a 4 star room. Breakfast was fine, but incredibly busy and didn’t feel designed to accommodate so many guests. Although there was a lot of choice the quality was lacking - staff were again great, and working very hard in a busy environment.

Dear Jane, Thank you so much for taking the time to leave us a review. your feedback is valuable to us and for our improvement. I am glad to read that you experienced our staff to be super friendly and helpful, especially Aiza who assessed you with your requests. Regarding your comment on the room itself, I have made a note of this and have forwarded this for investigation and suggestion of improvement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ingebjorg Foss Front Office Manager

Great stay.

Customer review rating 4.5/5

Simon N. Families - Confirmed reviews ALL

We had a great two night stay with our two young children. The hotel was of a high standard and in a perfect location, a two minute walk from Borough market and London Bridge tube, giving easy access to all the attractions. We would give this 4 1/2 out if five. Only very minor criticism, was that the staff (who were polite and professional) were rushed off there feet at reception and at breakfast, which slightly affected waiting times. A great choice at breakfast, but the hot food could have been hotter. More staff on duty to take the burden would have definitely help. Overall loved it. Definitely recommend this hotel.

Dear Simon Thank you for taking your time to provide us with a great review of your stay and experience with us at Novotel London Bridge. I am pleased to read that your family's experience was great. We hope your next visit will be as pleasant as the previous one. Sincerely, Ingebjorg Foss Front Office Manager

Great view of the Shard and good breakfast

Customer review rating 3.5/5

Loh123 Families - Confirmed reviews ALL

Stayed with my husband and 2 kids for a birthday holiday. Very thankful to be given a room with a clear view of the Shard which impressed our children every day and when alight at night. Nice room and bathroom/shower. Wide breakfast selection for all tastes. Negatives however include the poorly-functioning AC which left the room very warm and uncomfortable at night. Also when checking under the bed and sofabed for lost toys before leaving, there was a large amount of white mould bubbles all over the woodwork and underside of mattress and slats. My daughter and I had coughed all through the second night. Yet haven't since. (Now I know why). Rooms need a regular disinfecting in these areas.

Perfect base for exploring London

Customer review rating 5.0/5

Hannah Families - Confirmed reviews ALL

Can’t fault our stay. Gorgeous hotel, lovely staff and customer service, and lots of lovely little extra touches to make our visit special. It was our children’s first time in London and one we’ll never forget.

Dear Hannah, Thank you so much for your great review and kind words about your experience with us at Novotel London Bridge. I am thrilled you and your family had such a great stay with us and that you really enjoyed our facilities and service. Your support is greatly appreciated, and I look forward to welcoming you back. Sincerely, Ingebjorg Foss Front Office Manager

Everything was great

Customer review rating 5.0/5

Peter Families - Confirmed reviews ALL

Room size felt bigger than other novotels, great breakfast, superb staff. All in all a great long weekend.

Dear Peter C., Thank you for taking your time to share your experience,. Truly appreciate this, and we are thrilled you enjoyed our facilities and our service. Your support is greatly appreciated, and we look forward to welcoming you back. Sincerely, Ingebjorg Foss Front Office Manager

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Other web-users rate our hotel

  • 1,478 reviews 9.6/10 Location
  • 1,693 reviews 7.5/10 Room
  • 1,840 reviews 9/10 Service
  • 17 reviews 8.9/10 WiFi
  • 1,155 reviews 8.9/10 Breakfast
  • 675 reviews 8.3/10 Cleanliness
  • 459 reviews 8/10 Food
  • 435 reviews 9.2/10 Vibe

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