Novotel Cusco 4 stars

Customer review rating (ALL Rating) 4.6/5 233 reviews

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Description

Hotel extras

  • Two children aged 16 and under can stay free of charge when sharing a room with their parents.

  • Novotel Cusco is just 5 minutes from downtown Cusco

  • Enjoy the hotel's textile painting exhibition.

  • 6-minute drive to San Pedro Market.

  • 20 minutes from Alejandro Velasco Astete Airport

Our accommodation(s)

Hotel location

Novotel Cusco

Calle San Augustin 239 -
08002 CUSCO
Peru

GPS:-13.517373, -71.975743

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  233 reviews

Customer review rating 5.0/5

Bibek S. S. Solo - Confirmed reviews ALL

It’s walk able distance form all the tourists place in Cusco.

Dear Bibek, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Vanessa Córdova Vidal Sub Gerente Novotel Cusco

Customer review rating 5.0/5

Collen P. S. L. Couples - Confirmed reviews ALL

We stayed at the Novotel Cusco after our Ollantaytambo stay in order to catch a flight the following day to Lima. The location is perfect for a brief exploring of Cusco center. The staff was very accommodating and friendly. The restaurant dining in the patio was delicious. A driver picked us up at 5 am for the airport. I would recommend the Novotel if you are flying out.

Dear Collen P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Vanessa Córdova Vidal Sub Gerente Novotel Cusco

Customer review rating 4.0/5

Pablo I. V. Friends - Confirmed reviews ALL

The hotel was nice and staff very kind, narly perfect but… as its an old building, sound insulation was perfectible…

Estimado Pablo, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Juan Tapia Laguna Gerente General Novotel Cusco

Customer review rating 4.5/5

Alistair R. D. Couples - Confirmed reviews ALL

Excellent

Dear Alistair R. D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Juan Tapia Laguna Gerente General Novotel Cusco

Customer review rating 2.5/5

Brynner L. G. Y. Couples - Confirmed reviews ALL

Overall, the booking process was easy. I had booked a Standard Room with 1 Double Bed and Sofa Bed. Upon check in, there was only a chair in place of the sofa/sofa bed. I had informed the reception about this but he told me that the sofa is only available for guests with babies or infants.

Dear Brynner L. G. Y., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Juan Tapia Laguna Gerente General Novotel Cusco

Other web-users rate our hotel

  • 339 reviews 9.7/10 Location
  • 341 reviews 7.1/10 Room
  • 441 reviews 9.2/10 Service
  • 13 reviews 4.9/10 WiFi
  • 199 reviews 8.4/10 Amenities
  • 163 reviews 8.2/10 Breakfast
  • 154 reviews 8.4/10 Vibe
  • 85 reviews 8.7/10 Cleanliness

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