Novotel Cusco 4 stars

Customer review rating (ALL Rating) 4.6/5 536 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Two children up to 16 years old can stay with their parents at no cost

  • The Novotel Cusco is just 5 minutes from the center of Cusco

  • Enjoy the exhibition of fabric paintings at the hotel

  • 6 minutes by car to San Pedro market.

  • 20 minutes from Alejandro Velasco Astete Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Novotel Cusco

Calle San Augustin 239 -
08002 CUSCO
Peru

GPS:-13.517373, -71.975743

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  536 reviews

TripAdvisor Rating  4.5/5  2,124 reviews

Certificate of excellence 2023

Lovely place all around

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

The staff was friendly, the hotel was beautiful, breakfast was great.

Dear Molly Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO

Awful beds and pillows

Customer review rating 2.0/5

Devon B. Couples - Confirmed reviews ALL

Overall atmosphere was great but the beds and pillows were so uncomfortable that we woke up sore every morning after not getting much sleep.

Dear Mr. Devon Thank you for taking the time to tell us about your experience at the Novotel Cusco. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We would have liked to know about your discomfort during your stay to provide you with other pillows and solve this situation, please allow me to offer my apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO

Great Hotel!

Customer review rating 5.0/5

Traveler Families - Confirmed reviews ALL

We had a great time at the Novotel Cusco. It was located centrally. The hotel is beautiful. The service was so friendly and helpful. The food was great.

Dear Maureen, We very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO

well located

Customer review rating 5.0/5

Julio D. L. Couples - Confirmed reviews ALL

Excellent atention of All personal

Dear Julio Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO

Great location and wonderful staff

TripAdvisor rating 5.0/5

Andrea D Couples - TripAdvisor review

We loved the location, the large internal courtyard with a fountain and fresh flowers, the breakfast options, and the staff. We got to know Dante, a constant pleasant and affable presence, who served us breakfast, lunch, and dinner. I highly recommend this hotel.

Dear Andrea, We very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO

In partnership with TripAdvisor

Other web-users rate our hotel

  • 566 reviews 9.7/10 Location
  • 607 reviews 6.5/10 Room
  • 883 reviews 9.2/10 Service
  • 10 reviews 8/10 WiFi
  • 330 reviews 7.8/10 Breakfast
  • 327 reviews 5.2/10 Comfort
  • 304 reviews 9.1/10 Amenities
  • 146 reviews 9/10 Cleanliness

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