Novotel Cusco 4 stars

Customer review rating (ALL Rating) 4.5/5 240 reviews

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Novotel Cusco - Image 1
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Calle San Augustin 239 -, 08002 CUSCO, Peru

Description

Hotel extras

  • Two children aged 16 and under can stay free of charge when sharing a room with their parents.

  • Novotel Cusco is just 5 minutes from downtown Cusco

  • Enjoy the hotel's textile painting exhibition.

  • 6-minute drive to San Pedro Market.

  • 20 minutes from Alejandro Velasco Astete Airport

Our accommodation(s)

Hotel location

Novotel Cusco

Calle San Augustin 239 -
08002 CUSCO
Peru

GPS:-13.517373, -71.975743

Telephone
Fax +51 84 581034

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  240 reviews

Customer review rating 5.0/5

Emile V. V. H. Couples - Confirmed reviews ALL

All was great. We stayed in the better rooms, was really worth it.

Dear Emile, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wilma Zuñiga Gerente General Novotel Cusco

Customer review rating 3.5/5

Shinobu K. Families - Confirmed reviews ALL

I wish not to be published. I would like to mention one disappointment at the hotel restaurant. One menu item had no price written and others have prices in soles. When we asked the price, the servant told 55. Since everything is in soles, we assumed it was in soles and we ordered it. Later when we were leaving, we found out the price was not in soles but in USD. The waitress told us only 55 without the unit but they charged us different price in soles. No apologies were given. Whey no price listed on the menu? Other thing is that only one bath tower was provided on the last day. After we asked the front desk, the housekeeper brought it.

Dear Shinobu, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Wilma Zuñiga Gerente General Novotel Cusco

Customer review rating 4.5/5

Mitra N. Solo - Confirmed reviews ALL

Well—appointed spacious clean room with a nice view and clean bathroom. Lovely staff. Delicious and varied breakfast buffet. Filtered water station. Nice restaurant and central courtyard. Pleasantly surprised.

Dear Mitra, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wilma Zuñiga Gerente General Novotel Cusco

Customer review rating 5.0/5

Peter W. Couples - Confirmed reviews ALL

Rooms were very nice and all the staff were kind and helpful!

Dear Peter, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wilma Zuñiga Gerente General Novotel Cusco

Customer review rating 3.5/5

Jorge Couples - Confirmed reviews ALL

The location of the hotel is perfect to explore the historic centre of Cusco, however the check-in experience was not very smooth. We arrived early so understandably they told us our room was not ready and to please come back in a few hours. When we came back at the time they told us to come, instead of telling us that the room was still not ready or giving us some other room, they said it’d only take a few minutes, we had to wait for more than 40 minutes, they hadn’t even started preparing our room at all.

Dear Jorge, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Wilma Zuñiga Gerente General Novotel Cusco

Other web-users rate our hotel

  • 317 reviews 9.8/10 Location
  • 328 reviews 6.7/10 Room
  • 422 reviews 9.1/10 Service
  • 18 reviews 8.9/10 WiFi
  • 193 reviews 8.2/10 Amenities
  • 164 reviews 9.1/10 Breakfast
  • 138 reviews 8.4/10 Vibe
  • 90 reviews 8.6/10 Cleanliness

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