Novotel Cusco 4 stars

Customer review rating (ALL Rating) 4.6/5 245 reviews

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Description

Hotel extras

  • Two children aged 16 and under can stay free of charge when sharing a room with their parents.

  • Novotel Cusco is just 5 minutes from downtown Cusco

  • Enjoy the hotel's textile painting exhibition.

  • 6-minute drive to San Pedro Market.

  • 20 minutes from Alejandro Velasco Astete Airport

Our accommodation(s)

Hotel location

Novotel Cusco

Calle San Augustin 239 -
08002 CUSCO
Peru

GPS:-13.517373, -71.975743

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  245 reviews

TripAdvisor Rating  4.3/5  2,313 reviews

Certificate of excellence 2025

Great hotel

TripAdvisor rating 5.0/5

R8308NWvaleriec TripAdvisor review

Loved our stay at Novotel. Everything is convenient and close by. The staff very accommodating and the breakfast staff very attentive. Mayara R. Took great care of my family while we were here.

Dear Valerie, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Juan Tapia Laguna Gerente General Novotel Cusco

Customer review rating 3.0/5

Anand V. S. Business - Confirmed reviews ALL

I was there for a conference. The hotel and facilities are good and value for money. I really struggled to communicate with staff as I don't speak Spanish. Getting a cup of breakfast tea in the my room as part of housekeeping services proved to be impossible

Dear Anand V., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Juan Tapia Laguna Gerente General Novotel Cusco

Excellent all around experience

TripAdvisor rating 5.0/5

Hannah W TripAdvisor review

Beautiful, well maintained hotel walking distance to city center. Our party stayed two nights. Exceptional service from breakfast to nightcap cocktails. Ramiro and Jerson at the bar were knowledgeable and so friendly. Would highly recommend Novotel as home base for your Cusco adventures.

Dear Hannah W, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Juan Tapia Laguna Gerente General Novotel Cusco

Customer review rating 5.0/5

Maria F. L. G. Couples - Confirmed reviews ALL

Location perfect, the staff is very helpful and cute rooms

Estimada Maria F. , Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Juan Tapia Laguna Gerente General Novotel Cusco

Beautiful building and exceptional service.

TripAdvisor rating 5.0/5

thailandexpat2015 TripAdvisor review

Incredible architecture. The building is about 500 years old and of historical significance. Front desk staff could not have been more friendly and helpful. The restaurant was wonderful and we had a gourmet Peruvian food tasting which was incredible. Service staff throughout the hotel were great. I can not imagine a better place to stay in the historic section of Cusco.

Dear ThailandExpat2015, We very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Tapia Laguna Gerente General Novotel Cusco

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Other web-users rate our hotel

  • 353 reviews 9.7/10 Location
  • 353 reviews 7.2/10 Room
  • 454 reviews 9/10 Service
  • 13 reviews 6.9/10 WiFi
  • 207 reviews 8.5/10 Amenities
  • 177 reviews 8.3/10 Breakfast
  • 150 reviews 8.8/10 Vibe
  • 90 reviews 8.6/10 Cleanliness

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