Novotel Cusco

Novotel Cusco 4 stars

Customer review rating (ALL Rating) 4.6/5 877 reviews

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Hotel extras

  • Two children up to 16 years old can stay with their parents at no cost

  • The Novotel Cusco is just 5 minutes from the center of Cusco

  • Enjoy the exhibition of fabric paintings at the hotel

  • 6 minutes by car to San Pedro market.

  • 20 minutes from Alejandro Velasco Astete Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Cusco

Calle San Augustin 239 -
08002 CUSCO
Peru

GPS:-13.517373, -71.975743

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar

Our accommodation(s)

Rooms at Novotel Cusco are large and roomy. The décor is delicate and cozy, and all rooms have what is needed to assure guests the best possible stay. We have family rooms. Room service is available 24 hours. The colonial rooms retain their 16th-century architectural features, which will make your stay even more special.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  877 reviews

TripAdvisor Rating  4.5/5  2,049 reviews

well located

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

the hotel is well located and central. however, the staff was not always very helpful. and for usd 160 a day i expect to get a bottle of water a day...

Dear Mr. Liu Thank you for taking the time to tell us about your experience at Novotel Cusco I am sorry that your request did not attend you; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO

Very nice Hotel

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Nothing to reclaim

Dear Niklas, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO

Great location, rooms and service

Customer review rating 5.0/5

M F. Couples - Confirmed reviews ALL

Four of us in vacation in Peru - loved the hotel, excellent amenities, service, English speaking assistance, location - only a couple blocks from Plaza de Armis. The architecture and appearance the hotel were top notch. Only slight complaint would be rooms were a little warm and didn’t seem to have AC

Dear MICHAEL We very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO

Excellent service

Customer review rating 5.0/5

Sebastian L. Couples - Confirmed reviews ALL

All staff and facilities were to the top of the line. Extremely satisfy i will recommend to friends and family. Food and drinks were outstanding.

Dear Sebastian, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO

Staffs is very helpful, Location is excellence and Hotel is so charming.

TripAdvisor rating 5.0/5

terbtoh Couples - TripAdvisor review

Score from 0 to 10. Location: 10/10 (Hotel is great location and walking distance to Center of Cusco, 5 minutes to Cusco Train Station and 35 minutes depend on traffic to Cusco Airport). Staffs: 10/10 Thank You all of Staffs at Novotel Cusco (Receptionist are very helpful, Restaurant staffs are very friendly). Thank you :-) Bar & Restaurant: 8/10 Food for breakfast and restaurant not varieties of choices. Cleanliness: 9/10 Service: 10/10 (6 Days here in Novotel Cusco we had a wonderful times). Overall: Highly recommended Hotel in Cusco. PS: Thank you for a surprise Card & Gifts for MY Birthday's. Novotel was made my day :-)

Dear Guest We very much appreciate your comments regarding your stay at the Novotel Cusco It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO

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Other web-users rate our hotel

  • 683 reviews 9.7/10 Location
  • 768 reviews 6.6/10 Room
  • 1,058 reviews 9.1/10 Service
  • 24 reviews 7.7/10 WiFi
  • 428 reviews 7.4/10 Breakfast
  • 388 reviews 9.2/10 Amenities
  • 388 reviews 5/10 Comfort
  • 223 reviews 8.6/10 Cleanliness

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