Novotel Cusco 4 stars

Customer review rating (ALL Rating) 4.5/5 241 reviews

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Novotel Cusco - Image 1
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Calle San Augustin 239 -, 08002 CUSCO, Peru

Description

Hotel extras

  • Two children aged 16 and under can stay free of charge when sharing a room with their parents.

  • Novotel Cusco is just 5 minutes from downtown Cusco

  • Enjoy the hotel's textile painting exhibition.

  • 6-minute drive to San Pedro Market.

  • 20 minutes from Alejandro Velasco Astete Airport

Our accommodation(s)

Hotel location

Novotel Cusco

Calle San Augustin 239 -
08002 CUSCO
Peru

GPS:-13.517373, -71.975743

Telephone
Fax +51 84 581034

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  241 reviews

Customer review rating 3.5/5

Jorge Couples - Confirmed reviews ALL

The location of the hotel is perfect to explore the historic centre of Cusco, however the check-in experience was not very smooth. We arrived early so understandably they told us our room was not ready and to please come back in a few hours. When we came back at the time they told us to come, instead of telling us that the room was still not ready or giving us some other room, they said it’d only take a few minutes, we had to wait for more than 40 minutes, they hadn’t even started preparing our room at all.

Dear Jorge, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Wilma Zuñiga Gerente General Novotel Cusco

Customer review rating 4.0/5

Maria E. M. S. M. Families - Confirmed reviews ALL

Very good experience. Would improve comfort of mattresses and pillows.

Estimada Maria E., Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Wilma Zuñiga Gerente General Novotel Cusco

Customer review rating 0.5/5

Mei I. J. Solo - Confirmed reviews ALL

Please make your customer giving the correct email address.

Dear Mei I. J., Thank you for the share the comments with us, my apologies It appears that email address may have been used incorrectly by another customer. My apologies for the inconvenience. Sincerely, Wilma Zuñiga Gerente General Novotel Cusco

Customer review rating 3.5/5

Bassel B. Solo - Confirmed reviews ALL

The Novotel is conveniently located close to the Plaza de Armas. The lobby is impressive and has an open and airy feel. The room was clean and well kept. Unfortunately my room was incredibly dark even with every light turned on. In addition, charging your devices is extremely difficult as the outlets in my room were hidden and not conveniently placed. All of the outlets are horizontal as well which made it almost impossible to charge anything with a converter or adapter.

Dear Bassel B., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Vanessa Córdova Vidal Sub Gerente Novotel Cusco

Customer review rating 3.0/5

Stephanie P. B. Friends - Confirmed reviews ALL

Unfortunately the walls are very thin and I was constantly disturbed by the people in the room next to me. Also, I tried to order room service but no one ever answered even though I called them and the restaurant multiple times.

Dear Stephanie, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Vanessa Córdova Vidal Sub Gerente Novotel Cusco

Other web-users rate our hotel

  • 337 reviews 9.8/10 Location
  • 330 reviews 7.3/10 Room
  • 432 reviews 9.1/10 Service
  • 15 reviews 7.1/10 WiFi
  • 195 reviews 8.6/10 Amenities
  • 169 reviews 9/10 Breakfast
  • 88 reviews 8.9/10 Cleanliness
  • 65 reviews 5.5/10 Value

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