Novotel Cusco 4 stars

Customer review rating (ALL Rating) 4.6/5 328 reviews

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Description

Hotel extras

  • Two children up to 16 years old can stay with their parents at no cost

  • The Novotel Cusco is just 5 minutes from the center of Cusco

  • Enjoy the exhibition of fabric paintings at the hotel

  • 6 minutes by car to San Pedro market.

  • 20 minutes from Alejandro Velasco Astete Airport

Our accommodation(s)

Hotel location

Novotel Cusco

Calle San Augustin 239 -
08002 CUSCO
Peru

GPS:-13.517373, -71.975743

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  328 reviews

TripAdvisor Rating  4.5/5  2,174 reviews

Certificate of excellence 2024

Great service, great location

Customer review rating 5.0/5

Raymond Couples - Confirmed reviews ALL

Staff gave a warm welcome. The lobby is so cozy and rooms are nice. Everything that we need when we visit Cusco.

Dear Raymond, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO

Extremely Disappointed 😢

TripAdvisor rating 3.0/5

PennyD815 Families - TripAdvisor review

We had been hiking for 5 days and were so looking forward to A beautiful room and some luxury which this hotel says it is!! The lobby and restaurant are beautiful but the minute you get into the lifts and corridors for the rooms they are z2 or 3 star! We were horrified we were only staying one night but I had booked my daughter & boyfriend in for 2 nights! The staff were rude and unhelpful! Think twice about staying here!

Well located

Customer review rating 4.5/5

Jb Solo - Confirmed reviews ALL

Great location in town within walking distance to restaurants and tourist attractions. Great food at the restaurant.

Dear JODALE B., We very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO

Good Stay

Customer review rating 4.0/5

R T. Solo - Confirmed reviews ALL

Very friendly personnel, thanks!

Dear ROBERTO LUIS, We very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO

An easy place to rest after a full day in Cusco

TripAdvisor rating 5.0/5

Fleur de Lys A TripAdvisor review

The enchanting courtyard was made even more special by the careful attention of Roxana and Mauricio. They anticipated our needs and were attentive, polite and careful. The hotel is spotless and within easy access to the main sights of Cusco.

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Other web-users rate our hotel

  • 445 reviews 9.8/10 Location
  • 457 reviews 6.9/10 Room
  • 682 reviews 9.2/10 Service
  • 10 reviews 6/10 WiFi
  • 255 reviews 9.1/10 Amenities
  • 250 reviews 5.8/10 Comfort
  • 229 reviews 8/10 Breakfast
  • 107 reviews 8.2/10 Cleanliness

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