Customer review rating 4.5/5 2,451 reviews
ALLSAFE approved hotel
Two children up to 16 years old can stay with their parents at no cost
The Novotel Cusco is just 6 minutes from the center of Cusco
Take advantage of the exhibition of fabric paintings at the hotel
6 minutes drive to San Pedro Market
20 minutes from Alejandro Velasco Astete Airport
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 11h00
Check out up to 09h00
Rooms at Novotel Cusco are large and roomy. The décor is delicate and cozy, and all rooms have the necessary items to guarantee guests the best possible stay. Rooms accommodating families or cribs are available, and extra beds can be requested. Room service is available 24 hours a day. The colonial rooms retain their 16th-century architectural features, making your stay even more special.
Colonial Room with 1 double bed
Colonial family duplex room
Colonial Room with 2 Single Beds
Colonial Room with 1 Double Bed
Standard Room with 1 Double Bed and Sofa Bed
Standard Room with 2 Single Beds
100% genuine reviews from our guestsFind out more
Great location and service!
Rod H. Friends - 14/09/2021 Confirmed reviews ALL
Small group as an induvial stay, very pleasant assistance!
All that was great was ruined at the end
Erasmo C. Solo - 13/09/2021 Confirmed reviews ALL
Everything was going well in regards to my stay at Novotel until the last day. I had requested a couple of nights before an extended stay which was granted. I was told that I would have to pay $35 for the extended stay till 4pm which I was willing to gladly do. At the time I was going to pay with a $100 bill and the young lady stated that I could wait till before checkout to pay the amount. The day I was to checkout the young man didn't work with me in order to pay off the money. According to him there was no record of my extended stay and that ES was not going to be possible. I was clearly upset and told the individual of the agreement made with other guest host... he didn't seem to care... he made me wait for an hour and then stated that he could possibly permit me to stay till 3pm. I sternly responded that this was not what I had worked out with the other host... at that point I was upset and told him I was leaving and going to carry my baggage around all day for my evening flight which I did being that I was at that point upset. I did mention to him what a shame that an otherwise great stay could so easily be ruined by the unwillingness of a host to work with guest on something that had already been agreed to....
Laura Families - 05/09/2021 Confirmed reviews ALL
This place is beyond amazing and beautiful. The staff is very friendly and attentive. They greet you from the beginning. They do go the extra mile to make sure we you feel comfortable and at home. I was very pleased with the hygiene of the location. Everything was always spotless. Many time i witnessed the sanitation protocol. The staff themselves are amazing. This place is just beautiful and very affordable!
Good location & Friendly staff
Fannie L. Friends - 03/09/2021 Confirmed reviews ALL
The location is convenient. The staff was friendly and their services were great. Breakfast was delicious.
Hotel was beautiful we loved it !
Lily C. Friends - 29/08/2021 Confirmed reviews ALL
Great hotel experience. everything was clean and overall a beautiful hotel!
Our most recent 20 reviews
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