Agradable experiencia

The hotel is in a perfect location in Cusco's historic center. It is still in a quiet street, yet less 2 blocks from Plaza de Armas. Very good food and service, with plenty of restaurants and mini market or bodegas nearby.

Everyone I encountered working for Novotel Cusco was very friendly and eager to assist. The room was adequate and the hotel itself is located in a great part of the city. In addition, the price of the stay was great as well.

It's the second time I stayed at Novotel-Cusco. It's a beautiful hotel. Although the rooms a a bit small, I love the combination of modern rooms, shower (rain shower!) with the colonial/inca building. The location is great. The stuff is fantastic. The restaurant is great, although I would love to see a bit more variety in the breakfast. Overall it's a great place to stay. I'll definitely go back again.

Fantastic choice. Wonderful staff. Great food. Perfect location.

We just had an absolutely amazing stay at your property and loved everything about it, in special your staff. At check in we had a great experience with Marcos, Carolyn and Gerald. Very detailed and made sure we have a great stay. All staff was great and we sure thank everyone! We will be back!

Nice hotel in a good location in Cusco. Staff are pleasant and helpful. Room is well furnished and comfortable

staff was super nice, from check in to restaurants and services

I always back to your place, it feels like home since you arrive, with all the people taking care of us, checking that the stay is perfect and that we have all what we need. The people and service make the difference but the place is also beautiful and comfortable.

We booked last minute for a night's stay because the travel agency booked us at a horrible hotel that claimed to be three stars. The room at Novotel was not one of there finest rooms but it was modern and clean. My wife was relieved that Novotel was available for her comfort at such short notice.

It was beyond expectation , the building is so beautiful it makes you want to stay in ! The service was very helpful and welcoming

Just because I have mistakenly selected 1 people staying (probably a default setting and I forgot to change to 2 people) at the time of booking, and I came with 2 people, the hotel charged me 33 USD per people per night, which was way more expensive than the price difference between 1 and 2 people if I have booked it online. Also I could not change the number of people of the booking online. So the only way out was to let the hotel charge me 33USD for 4 nights, which was totally not worthy. Also I was charged some 30 USD hours after I have checked out, without sending me any email or giving any receipt explaining what that was (they did not even ask if I want a receipt when I checked out). The WIFI connection was exceptionally bad which kept disconnected even I was using it. I had to re-connect to it every time I pick up my phone, which was very annoying. The overall level of service had failed my past Novotel brand experience and I was extremely dissatisfied. Given the overpriced extra guest fee, consider the 5 star JW Marriott right next to it a much better option.

The reception have us a big run around the morning we had to catch our bus to machu pichu. He refused to print boarding pass sending us to an office that was closed. He made us late. We went to the poroy station and they checked us in with no problems however the front desk gave us wrong info and said do not go to poroy station without boarding passes. I told the reception i have already purchased my tickets and even then he said no you have to have the boarding pass printed from peru rail. Room was also not very clean when we checked in. We were charged an early check in fee that we thought was fair until we saw the room was pretty dirty specially the bathroom. All and all the hotel is not satisfactory for the $$

Hotel has a rich historical background and yet very modern. Good location 5 min to the main square of Cusco. Very good with big verity of morning breakfast and yet it’s served from 4am to accommodate those who go to tour trips. This is a big plus! However, the best what hotel can be proud of is it’s frontline personnel! Receptionist Yanet has a “can do attitude” and you won’t hear “no” to any requests which is possible to be done. Restaurant staff Roxane is very pleasant, and will be helpful. I truly enjoyed my stay in this hotel and didn’t have any single mismatch of standard of service. Slight disadvantage might be (AC/cold room/bathroom specific smell)

From check in until check out, the staff was very helpful and friendly. The location of the hotel is very good with few things to do around as the main square 5mn walk. Room was clean and bed was comfortable. Great stay.