Novotel Cusco Hotel 4 stars

Beautiful hotel but our room was extremely hot making it unpleasant and difficult to sleep. Air conditioning was not working and very drying.

From check in until check out, the staff was very helpful and friendly. The location of the hotel is very good with few things to do around as the main square 5mn walk. Room was clean and bed was comfortable. Great stay.

It was a real pleasure to spend few nights at the Novotel Cusco. The team, the rooms, the restaurant, the location, everything was just perfect. I really appreciate the internal court which was covered and it allowed us to really enjoy it especially during the evening, when the temperature is low. I highly recommend the Novotel for the quality/professionalism and price,

Good location, comfortable room. Continuous low level noise in the room - was it room heating system? Or outside air conditioning compressor? We used ear plugs to sleep. We did not reported because of our earlier experience with asking help, we did not believe noise will be resolved. Earlier this day we asked over phone for a help to connect to the free wifi. Help has never arrived. After trying many times, we finally connected to the wifi by ourselves. Reception staff needs customer service training - e.g. during check in the reception staff was talking with each other in front of us on non related to their job matters. In change, the entrance staff (bell boys) provided excellent service.

Loved the hotel architecture and hospitality. Food was good. Room was comfortable.

My friend's room was upgraded though he made a reservation through third party. I made a reservation at the official website but the room was not upgraded. That explains everything.

Everyone was very helpful and accommodating.

Everything was wonderful. The staff here friendly and helpful. We had two very early mornings and I appreciate breakfast being available so early.

Prima hotel

The staff did a great job finding me the perfect room.

good location and nice histolical old building. i stay twice and first stay at room 321 which has very thin wall with 322 where noisy people during night. complained it and hotel give me 330 for 2nd staying. complimentaly water is only for first night which is not nice.must each day.

The hotel was very nice - an exceptional building. The restaurant was a bit dead. My wife and I were the only ones eating, although it was around 10pm. The food (burgers) was very average. We only stayed one night. We were due to be picked up by a taxi at 12.45PM to go to the airport the next day. I called reception at around 11pm on the day of arrival to see if we could have a late checkout. I was astounded to be told that check was 9AM. We had only arrived at around 9PM from Machu Picchu and were paying over $450 for a premium room for one night with our children. The duty manager said that we we could have a check out at 10.30, saying that people were coming at 11AM. He said all hotels in Cusco have such check outs. Initially I accepted that. Still in a state of shock, I called back, and I told him I was angry that I had not been told that check out was 9AM when I checked in (and said 'who checks in at 11AM?'). It seemed I was being kicked out of a premium room because somebody was checking in early. I said I have never stayed in a Novotel with such an early check out. I could not have expected it (I have been an Accor member for decades) from staying in previous Novotels and there was nothing about a 9AM checkout on the website (I just checked - it says 11.AM on the website). The duty manager said he would see what he could because we were in one of only two rooms like the one we had and would call back. When he called back he asked if I was an Accor member (which I had said to him I was), he had managed to move things around (quite what that meant I don't know) and that I could have as long as like, until my taxi came at 12.45PM. In the end we checked out at around 11AM I think and went for a walk before coming back to wait for the taxi. This was an unnecessarily stressful event and made us feel distressed on our last night in Peru. It was not the experience would normally expect from a Novotel.

Okay but not in the league of Marriott but then not as exspensive,lovely heritage building

Overall, my stay was very comfortable and the service was good. I wish all rooms had breakfast included though since some in our party had to pay and others didn’t.

Comfortable centrally located hotel.