Novotel Cusco 4 stars

Customer review rating (ALL Rating) 4.6/5 320 reviews

Novotel Cusco - Image 1
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Calle San Augustin 239 -, 08002 CUSCO, Peru

Description

Hotel extras

  • Two children up to 16 years old can stay with their parents at no cost

  • The Novotel Cusco is just 5 minutes from the center of Cusco

  • Enjoy the exhibition of fabric paintings at the hotel

  • 6 minutes by car to San Pedro market.

  • 20 minutes from Alejandro Velasco Astete Airport

Our accommodation(s)

Hotel location

Novotel Cusco

Calle San Augustin 239 -
08002 CUSCO
Peru

GPS:-13.517373, -71.975743

Telephone
Fax +51 84 581034

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  320 reviews

TripAdvisor Rating  4.5/5  2,181 reviews

Certificate of excellence 2024

In Cusco old town, charming and stylish with great service

TripAdvisor rating 5.0/5

andyw255 Couples - TripAdvisor review

Cusco is the centre of the Inka civilisation, the Novotel is in the old town, within easy walking distance of the main square, a very comfortable, charming hotel with excellent staff. It’s a really good base for your visit to Cusco and as a stepping off point for Machu Pichu and the Sacred Valley, thoroughly recommended.

Dear Andy, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO

Nice staffs good food, but rooms may require some improvement

Customer review rating 3.5/5

Alex Solo - Confirmed reviews ALL

I had genrally good stay at the hotel... nice staffs, and relqtively good food, especially when ordering a la carte menu. Rooms, however, may need some improvement. There are no adjustable light that allows you to adjust the lightning in the room - it is either bright or dark. There is one small light next to beds, but extremely dim. Also, i was not too impressed with the quality bed sheets.

Dear ALEXANDER C., We very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO

Great service, great location

Customer review rating 5.0/5

Raymond Couples - Confirmed reviews ALL

Staff gave a warm welcome. The lobby is so cozy and rooms are nice. Everything that we need when we visit Cusco.

Dear Raymond, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO

Extremely Disappointed 😢

TripAdvisor rating 3.0/5

PennyD815 Families - TripAdvisor review

We had been hiking for 5 days and were so looking forward to A beautiful room and some luxury which this hotel says it is!! The lobby and restaurant are beautiful but the minute you get into the lifts and corridors for the rooms they are z2 or 3 star! We were horrified we were only staying one night but I had booked my daughter & boyfriend in for 2 nights! The staff were rude and unhelpful! Think twice about staying here!

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Cusco. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO

Well located

Customer review rating 4.5/5

Jb Solo - Confirmed reviews ALL

Great location in town within walking distance to restaurants and tourist attractions. Great food at the restaurant.

Dear JODALE B., We very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO

In partnership with TripAdvisor

Other web-users rate our hotel

  • 435 reviews 9.8/10 Location
  • 450 reviews 6.7/10 Room
  • 666 reviews 9.2/10 Service
  • 10 reviews 6/10 WiFi
  • 254 reviews 9.1/10 Amenities
  • 243 reviews 5.6/10 Comfort
  • 221 reviews 7.7/10 Breakfast
  • 103 reviews 8.4/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.