Novotel Cusco Hotel 4 stars

It was not perfect (rate 10) because the checkout is too early - should accept regular checkout until 12 hrs... as most of the best hotels in the world.

Avoid the rooms in the front of the hotel, along the street. There can be a lot of noise at night. At the back of the atrium, the rooms are quiet, spacious and comfortable. The bathroom also is spacious, and the shower is a joy. Staff are very friendly and helpful. Breakfast was varied and tasty. If we ever get back to Cusco again we would try to stay here again, expending on the price. We don't know how much the rates are, because the hotel was part of a package.

Welcome from the whole team was exceptional, the best I have seen among Accor hotel. All staff was very pleasant, food was great, rooms were sparkled clean and location is in the center of old cusco town I would recommend 100% and all staff should be thanked a thousand times

Lovely hotel, room needs better air conditioning and to get rid of the stupid fan in the ceiling that makes a terrible noise in the night when the toilet light is turned on. Crazy

Very accommodating and polite staff

I was very impressed with the level of attention and service that we received in our stay. Crew hotel went above and beyond to make us feel comfortable.

Just because I have mistakenly selected 1 people staying (probably a default setting and I forgot to change to 2 people) at the time of booking, and I came with 2 people, the hotel charged me 33 USD per people per night, which was way more expensive than the price difference between 1 and 2 people if I have booked it online. Also I could not change the number of people of the booking online. So the only way out was to let the hotel charge me 33USD for 4 nights, which was totally not worthy. Also I was charged some 30 USD hours after I have checked out, without sending me any email or giving any receipt explaining what that was (they did not even ask if I want a receipt when I checked out). The WIFI connection was exceptionally bad which kept disconnected even I was using it. I had to re-connect to it every time I pick up my phone, which was very annoying. The overall level of service had failed my past Novotel brand experience and I was extremely dissatisfied. Given the overpriced extra guest fee, consider the 5 star JW Marriott right next to it a much better option.

Just because I have mistakenly selected 1 people staying (probably a default setting and I forgot to change to 2 people) at the time of booking, and I came with 2 people, the hotel charged me 33 USD per people per night, which was way more expensive than the price difference between 1 and 2 people if I have booked it online. Also I could not change the number of people of the booking online. So the only way out was to let the hotel charge me 33USD for 4 nights, which was totally not worthy. Also I was charged some 30 USD hours after I have checked out, without sending me any email or giving any receipt explaining what that was (they did not even ask if I want a receipt when I checked out). The WIFI connection was exceptionally bad which kept disconnected even I was using it. I had to re-connect to it every time I pick up my phone, which was very annoying. The overall level of service had failed my past Novotel brand experience and I was extremely dissatisfied. Given the overpriced extra guest fee, consider the 5 star JW Marriott right next to it a much better option.

We stayed only one night but really impressed by its architecture, friendly staff and its location

Lights in the room insufficient Could not operate 110 V electronic items Food not ideal for vegetarian No Customer service at the breakfast

I have stayed here a few times before and am generally happy with the cleanliness of the room. Staff is friendly too. This year I stayed for 8 nights and was given a room next to a lane where people dragged their bags along the uneven pavement and some talked loudly as they walked along.. my room was definitely not a quiet room. I usually request for a quiet room when I book, not sure if I did for this booking... But I would have expected to be given a quiet room since I was staying for 8 nights. As it was close to Christmas, there were many patrons who were non hotel guests at breakfast. For a couple of mornings, food was wiped off the trays, cups were not available, tables were scare... Quite a stress to have breakfast this way. And the staff was working very hard to make sure everyone is happy. I will think twice to stay here if I visit Cusco around Christmas time again.

Charming staff especially at reception, Stunning historic building with beautiful decor. Rooms: usual comfortable Novotel standard (I stay in a lot of Novotels worldwide and they never disappoint). Happy to be coming back again tomorrow after a trip to Machu P.

We are extremely satisfied. the staff was helpful and corteous all the time. Had an issue with the cable decoder and was fixed within 10 minutes.

The reception have us a big run around the morning we had to catch our bus to machu pichu. He refused to print boarding pass sending us to an office that was closed. He made us late. We went to the poroy station and they checked us in with no problems however the front desk gave us wrong info and said do not go to poroy station without boarding passes. I told the reception i have already purchased my tickets and even then he said no you have to have the boarding pass printed from peru rail. Room was also not very clean when we checked in. We were charged an early check in fee that we thought was fair until we saw the room was pretty dirty specially the bathroom. All and all the hotel is not satisfactory for the $$

Room was small and bathroom was not very clean. We had a train to take from poroy station and asked front desk guy at 7am to print boarding pass. We explained to him that we have already paid and have booking good along with email. He said he cannot print and told us that the best option is to go to the puru rail station and they can print us boarding pass. He insisted we walk and that we will be there in 4 mins. We were stressed and headed out there and the office was not open. Front desk personal told us office should be open but it was closed. We came back and he told us that it will be a problem if we go to the poroy station without boarding pass. All in all he was wasting our time. We went to poroy station and we had no need for boarding pass. They printed our tickets and we boarded our train. The front desk person had wasted so much of our time and energy giving wrong information. Also clearly did not want to help.