Free: become a member
When making a booking at this hotel:
I earn Status & Rewards points
I can use my Rewards points
I benefit from advantages
I can take advantage of the Members' rate
Breakfast served from 4.30am
Family Rooms, a children's menu and play area
Café, bar and restaurant with climate-controlled terrace
Relaxing live music in the lobby
Check-in from 11h00
Check out up to 09h00
Paying
Calle San Augustin 239 -
08002
cusco
peru
Check-in from 11h00
Check out up to 09h00
Ale. Velasco Astete Intl Airport At 5km / 3 miles
MACHU PICCHU TRAIN STATION At 6km / 3.73 miles
PUNO TRAIN STATION At 6km / 3.73 miles
GPS :-13.517373, -71.975743
Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.
Bathroom pretty dirty
Shazia A Business - 01/12/2019 TripAdvisor review
The reception have us a big run around the morning we had to catch our bus to machu pichu. He refused to print boarding pass sending us to an office that was closed. He made us late. We went to the poroy station and they checked us in with no problems however the front desk gave us wrong info and said do not go to poroy station without boarding passes. I told the reception i have already purchased my tickets and even then he said no you have to have the boarding pass printed from peru rail. Room was also not very clean when we checked in. We were charged an early check in fee that we thought was fair until we saw the room was pretty dirty specially the bathroom. All and all the hotel is not satisfactory for the $$
Bad service
Anonymous Business - 30/11/2019 Confirmed reviews ALL
Room was small and bathroom was not very clean. We had a train to take from poroy station and asked front desk guy at 7am to print boarding pass. We explained to him that we have already paid and have booking good along with email. He said he cannot print and told us that the best option is to go to the puru rail station and they can print us boarding pass. He insisted we walk and that we will be there in 4 mins. We were stressed and headed out there and the office was not open. Front desk personal told us office should be open but it was closed. We came back and he told us that it will be a problem if we go to the poroy station without boarding pass. All in all he was wasting our time. We went to poroy station and we had no need for boarding pass. They printed our tickets and we boarded our train. The front desk person had wasted so much of our time and energy giving wrong information. Also clearly did not want to help.
Excellent place for holiday
Explorer25729707665 Solo travel - 30/11/2019 TripAdvisor review
Hotel has a rich historical background and yet very modern. Good location 5 min to the main square of Cusco. Very good with big verity of morning breakfast and yet it’s served from 4am to accommodate those who go to tour trips. This is a big plus! However, the best what hotel can be proud of is it’s frontline personnel! Receptionist Yanet has a “can do attitude” and you won’t hear “no” to any requests which is possible to be done. Restaurant staff Roxane is very pleasant, and will be helpful. I truly enjoyed my stay in this hotel and didn’t have any single mismatch of standard of service. Slight disadvantage might be (AC/cold room/bathroom specific smell)
Good hotel with frustrating procedure
Paul D. Business - 12/11/2019 Confirmed reviews ALL
Hotel was generally excellent … However .. I could not get comfortable sleep in my room, some strange combination of the mattress and pillows and perhaps altitude. Room quality was good. Was informed at checkin that my rate did not include breakfast .. I asked for it to be changed .. but every day until checkout I was presented a charge to sign. Was promised on the second to last day that I would receive one free breakfast and 30% discount on the breakfast rate. but when I checked out I received not only full price breakfast but and additional charge …. this was disappointing and was only rectified after considerable debate with the desk staff. Overall this was the only real issue I experienced and would stay in future …
very good
Martin Couples - 29/10/2019 Confirmed reviews ALL
ABF is very good. Staff are very good. Room is very clean except 1 thing it was noisy short time 10-15 mins at night during 8-10 pm (can't tell exactly time). Good location. Total we like the hotel.
In partnership with TripAdvisor