ibis Buenos Aires Congreso 3 estrelas

Considering the expectations that I have for the Ibis brand (an entry/economy level hotel), my experience was great. The check-in process in the front desk was a differential. I was tired and had a few bags, but the person of the staff that received me was really quick and smart. I didn’t write her name down, but she really deserves the compliment! That day, one of the two elevators wasn’t working, but overall infrastructure of the hotel is good and the space of the room that I had was nice. I would return to this hotel, for sure.

I stayed at this hotel for 3 separate bookings of 2 nights each, during February and March 2020, staying in different rooms each time. I found the staff generally very helpful. The location is very good, being right on Plaza de Congreso. The breakfast is reasonable. However the rooms are not up to usual Ibis standard and need renovating. One room I was given (13.12) was quite dirty - clumps of dust on the floor, the sink had hairs in it, the window frames were badly rusting and the taps worn. I was transferred to another room which was better, but there's an overall need for renovation.

Everything is all right, good location, good breakfast, standard Ibis standard. But ignored my two emails asking for an airport pick up, and refused a late check out even on a weekday. Not every receptionist speak English.

All the facilities of the hotel are very old and not well maintained. The bathroom of our room was horrible. I don't even want to sit on the toilet. Staff are not well-trained and not helpful at all. I don't feel being welcomed by the hotel.

Ibis hotel at Congreso Buenos Aires is an excellent place to stay when visiting the city. Position is strategic, walking distance from all main important places. Service in hotel is excellent and price reasonable