ibis Newcastle 3.5 stars

Customer review rating (ALL Rating) 3.6/5 813 reviews

Best price
guarantee
ibis Newcastle - Image 1
ibis Newcastle - Image 2
ibis Newcastle - Image 3
ibis Newcastle - Image 4
700 Hunter Street, 2300 NEWCASTLE, Australia

Description

Hotel extras

  • Vibrant economy hotel, open to everyone

  • 24-hour reception & food & beverage.

  • Paid on-site parking available.

  • Signature ibis 'Sweet Beds'.

  • Convenient location to Newcastle hubs, with easy access to public transport.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

ibis Newcastle

700 Hunter Street
2300 NEWCASTLE
Australia

GPS:-32.9264, 151.763216

Telephone
Fax +61 2 4925 3377

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Hummingbirds Restaurant and Bar

Non contractual photo

Hummingbirds Restaurant and Bar offer easy menus with variety of meal options to suit a range of preferences. Currently serving buffet breakfast and al-a-carte lunch and Dinner. Hummingbirds bar is open from 12 noon until late"

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  813 reviews

TripAdvisor Rating  3.5/5  901 reviews

Customer review rating 0.5/5

Abi A. S. Business - Confirmed reviews ALL

My experience at the Ibis Newcastle was extremely disappointing and far below any acceptable standard of cleanliness or hygiene. I originally booked an accessible room due to physical limitations, expecting nothing fancy—just a clean, safe room where I could sleep and shower. Instead, my stay quickly became one of the most uncomfortable and unhygienic hotel experiences I have had. On the first morning of my stay, I discovered dozens of tiny German cockroaches and bugs throughout the bathroom in Room 102. This was not a minor issue—there were bugs crawling on the tiles, around the shower area, and even on the carpet outside the bathroom. I killed several myself, and given the dark carpet, I am certain there were more I couldn’t see. This left me feeling extremely uncomfortable and concerned about the overall cleanliness of the hotel. When I reported this to reception, the staff member was polite, helpful, and visibly shocked by what she saw. She came to the room, inspected the bathroom with me, and took photos of the infestation herself. She then moved me to Room 101. Unfortunately, the issues did not end there. Room 101, although bug-free at first inspection, was not an accessible room and was smaller, but I accepted it just to get away from the infestation. The following morning, however, I woke up to find another bug on my bed, which I killed. This made it clear that the hygiene and pest issues were not isolated to one room. On the final night, I was woken around 10 pm by loud noises—what sounded like a vacuum cleaner and heavy thuds—as if the room was positioned next to a storeroom or cleaner’s area. This continued for some time, making it extremely difficult to sleep and adding yet another layer of discomfort to an already unpleasant stay. Overall, the hotel’s lack of cleanliness, presence of bugs, and poor hygiene created an experience that was both uncomfortable and unacceptable, especially at a cost of over $200 per night. While the staff were genuinely lovely and tried their best to help, the condition of the hotel itself is far below the standard expected from any accommodation, let alone one associated with the Accor Group. This stay left me feeling dissatisfied, unhygienic, and unable to properly rest. The multiple issues I encountered should not occur in any hotel, and I hope management addresses these serious cleanliness and pest-control concerns urgently.

Dear S., Thank you for taking the time to let me know about your experience. I am genuinely sorry for what you went through during your stay. The issues you described, especially the presence of bugs in two separate rooms and the late-night noise, are completely unacceptable, and I understand how unsettling and frustrating this must have been for you. I appreciate you reporting the problem and allowing us to inspect the room. We have already arranged urgent treatment with our pest-control team and are reviewing our cleaning and maintenance procedures to ensure this does not happen again. A full refund for your stay has now been processed. You will receive a confirmation shortly, and the funds should appear in your account within a few business days. I truly apologise that we did not provide you with the clean and comfortable stay you deserved. If there is anything further I can assist you with, please feel free to contact me directly. Kind regards, Joshua Barton Front Office Manager Ibis Newcastle

Good location, but room for improvement

TripAdvisor rating 3.0/5

MrsLWhite TripAdvisor review

Very well located for the bus to and from the airport and also easy walk to the foreshore and the city. The room was very clean and the bed was extremely comfortable. However, my room (111) was closest to the reception and restaurant and was very noisy - this was disappointing as I had specifically requested a quiet room. The breakfast was very average. Staff were very friendly.

Hi Mrs. White, Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed our convenient location, a clean room, and comfortable bed, as well as the friendliness of our team. I’m very sorry that your room did not meet your request for a quiet stay and that our breakfast fell short of expectations. Your comments are valuable and will be shared with the team to help us improve both our room allocations and breakfast offerings. We hope to have the opportunity to welcome you back to Ibis Newcastle and provide a more restful and enjoyable experience next time. Kind regards, Emma Avery Front Office Ibis Newcastle

Customer review rating 1.0/5

Macgregor F. D. Business - Confirmed reviews ALL

This hotel was dirty and poorly maintained. I think it should be closed for refurbishment in rooms and corridors. surfaces were damaged, carpets dirty, air conditioners - who knows when these filters were last cleaned.

Hi D., Thank you for taking the time to share your feedback. I’m truly sorry to hear about the condition of your room and the overall impression it left. What you’ve described is absolutely not the standard we aim to provide, and I completely understand your disappointment. Your comments regarding cleanliness, maintenance, and air-conditioning filters are being flagged with both our Housekeeping and Maintenance teams for immediate review. We take these concerns seriously, and your feedback will help us identify the areas that need urgent attention. Kind regards, Emma Avery Guest Services Ibis Newcastle

Customer review rating 3.0/5

Stephen H. Friends - Confirmed reviews ALL

It was fine. Friendly staff, well located for what we were doing. The hotel is however looking quite tired (well used might be a better description) and the rooms are very basic (the pod bathroom is not a good look). That said- great shower

Hi Stephen, Thank you for sharing your feedback. We’re glad to hear you enjoyed our friendly team, location, and especially the shower! We also appreciate your honest comments regarding the room condition and design. Your feedback is valuable and will be shared with our team as we continue to maintain and improve our property. We hope to welcome you back to Ibis Newcastle in the future. Kind regards, Emma Avery Front Office Ibis Newcastle

Customer review rating 4.5/5

Fiona G. Solo - Confirmed reviews ALL

Welcoming and helpful staff, clean, tidy room. So close to transport.

Hi Fiona, Thank you for your wonderful 9/10 review. We’re very pleased to hear that you found our team welcoming and helpful, and that your room was clean, tidy, and conveniently located close to transport. We truly appreciate your feedback and look forward to the opportunity to welcome you back on your next visit to Newcastle. Warm regards, Emma Avery Front Office ibis Newcastle

In partnership with TripAdvisor

Other web-users rate our hotel

  • 657 reviews 8.7/10 Location
  • 1,134 reviews 4.6/10 Room
  • 803 reviews 7.6/10 Service
  • 19 reviews 5.2/10 WiFi
  • 614 reviews 2.9/10 Cleanliness
  • 550 reviews 4.4/10 Comfort
  • 301 reviews 5.9/10 Value
  • 239 reviews 2/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Newcastle

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.