Novotel Leuven Centrum 4 stars

Exemplary staff and comfortable room. Hotel close to rail station and shopping.

While the staff was friendly at check-in, I missed some professionalism. E.g. being a Accor loyalty Silver Member, I normally get a free drink offer at check-in. In Leuven this was not the case and I had to ask myself for it. We had two rooms (128 and 130). In room 130, the glass in one of the windows was not well fixed as there was a gap between the glass and the window frame side. Therefore there was a cold draft coming into the room as well noise from passing cars on the road nearby. I have here also another remark about the reservation / booking via the app (the field on the next page of this website only allows 255 characters, which is very poor or little to give some comments) I wanted to make a reservation for for two rooms with 3 persons in total. However the app does not allow reservation per roommin such a multiple room reservation. It take then or two or one person per room, a mixed configuration is not possible. So I made separate resevations : two reservations for each one room. I checked the room prices for a room with two adults and a room with one adult. But we were travelling with two adults an one teenager (16 years) so I made a new search for room with one adult and one child (16 yr). To my astonishment I got a higher room price of 144 euro (refundable + Breakfast) compared to a room for two adults (refundable + breakfast) which was at 127 Euro. When I explained this on check-out as the receptionist lady asked about my stay, she stated it was only possible to list children up to 15 years. This was wrong as the app allows children up to 16 yr. Anyhow how can the room price be more for adult and child , compared to two adults? And I tried this again for a new reservation for 28-29 Apr 2023, with the same result: 150 euro for two adults and 167 euro for adult + child (16 yr).

I made an unscheduled visit at the Novotel following an accident in Belgium. As usual the staff were great.

The vegan breakfast offering consists of sweetened and flavoured soya milks with cereals or oats, baked beans, cold chickpeas, tomato and cucumber slices, and bread. After eating baked beans and chickpeas with bread for 5 days, this starts to become tiresome. The other option is having oats with water since sweetened and flavoured soya milk are unpalatable. Vegan cheese, vegan spread (houmous or pate) or even vegan cold cuts would help break the monotony of this as would unsweetened soya milk or oat milk. On the other hand, the hotel was conveniently located near our offices.

Perfect