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Novotel Leuven Centrum Hotel 4 stars

Customer review rating 4.3/5 5,670 reviews

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Novotel Leuven Centrum
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+ 21 Services

Hotel extras

  • Free WIFI

  • Public paid parking facilities

  • Perfectly located in the city center

  • Just 10 minutes walking distance to the train station

  • Gourmet Bar with local and international dishes

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Leuven Centrum

Vuurkruisenlaan 4
3000 leuven
belgium

Tel: +3216939001

Fax: (+32)1/6213201

Check-in from 15h00

Check out up to 12h00

  • By plane

    BIERSET At 64km / 39.77 miles

  • By plane

    BRUXELLES NATIONAL At 20km / 12.43 miles

  • By plane

    CHARLEROI BRUSSELS SOUTH At 80km / 49.71 miles

  • By train

    LEUVEN At 0.3km / 0.19 miles

GPS :50.88629, 4.710015

Hotel services

GOURMET BAR

Gourmet Bar offers local and international cuisine that is simple and authentic in a relaxed atmosphere. Whether you want to eat or just have a drink, we are pleased to welcome you every day until 1AM.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Snack and beverage machine
    • Snack and beverage machine Additional charge
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 9 Meeting rooms
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 139 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • 14 connecting rooms
    • 139 non-smoking rooms
    • 6 floors
  • Languages spoken at the hotel
    • Dutch
    • Portuguese
    • Spanish
    • French
    • German
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Iron
    • Iron at reception
Access to property
  • Public Parking Underground Additional charge
    • On site
    • 40 parking spaces
    • Public
    • Electric car recharging units 22 kVA
Well-being
  • Fitness Center Currently unavailable
    • On site
  • Steam bath Currently unavailable
    • On site
Family
  • Services for children
    • Video game area
    • Play area
    • Indoor playground for children

Our accommodation(s)

Spacious, contemporary in design, and adaptable describes the rooms at Novotel Leuven Centrum. The hotel room is truly a place for living and perfect for all your needs. Whether you choose a superior or executive room, all the rooms offer a welcoming and modern atmosphere. The rooms are equipped with air conditioning, telephone, safe, TV, minibar and free WIFI.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 205

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Novotel Leuven Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,670 reviews

TripAdvisor Rating 4.0/5

839 reviews

Good location and good customer service

Customer review rating 4.5/5

Tek P. Families - 17/10/2021 Confirmed reviews ALL

Overall very good experience. Check in was quick and smooth. Only disappointment is room cleaning service is still not available unless asked a day before and not sure why fitness centre is still closed when the world is trying to be normal post covid.

Dear Mister P., We very much appreciate your comments regarding your stay at the Novotel Leuven Centrum. Indeed our rooms are currently not automatically cleaned every night but upon request and this mainly upon request of the main part of our guests that prefer that no one enters the room during their stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jurgen Goethuys General Manager Novotel Leuven Centrum | Vuurkruisenlaan 4 | 3000 Leuven | +32 (0)16 21 32 00 | +32 (0)16 21 32 01 | h3… novotel.com | accorhotels.com tripadvisor.co.uk

Great stay

Customer review rating 5.0/5

Kevin R. Business - 15/10/2021 Confirmed reviews ALL

Room was good, spacious and clean. Check in was quick efficient and friendly. Nice bar area and good selection of alcohol and food. Real difference and exception is the friendly staff, that always make me feel welcome. Novotel Leuven is on a higher level than other hotels I stay at.

Dear Mister R., We very much appreciate your comments regarding your stay at the Novotel Leuven Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jurgen Goethuys General Manager Novotel Leuven Centrum | Vuurkruisenlaan 4 | 3000 Leuven | +32 (0)16 21 32 00 | +32 (0)16 21 32 01 | h3… novotel.com | accorhotels.com tripadvisor.co.uk
Customer review rating 4.5/5

Nadja Solo - 11/10/2021 Confirmed reviews ALL

Really polaid staff, good experience overall

Dear Mrs. L., We very much appreciate your comments regarding your stay at the Novotel Leuven Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jurgen Goethuys General Manager Novotel Leuven Centrum | Vuurkruisenlaan 4 | 3000 Leuven | +32 (0)16 21 32 00 | +32 (0)16 21 32 01 | h3… novotel.com | accorhotels.com tripadvisor.co.uk

Cutting cost for no reason is way too visible. Also is very clear that you are overwhelming your employees with too many tasks.

Customer review rating 1.5/5

Anonymous Business - 02/10/2021 Confirmed reviews ALL

No fitness because of covid, but they suggested fitness in the same street (so cutting cost), no cleaning but on demand. Demanded. Never happened. The breakfast did not change. Dry eggs and old bacon. I will keep staying there, no more options but I would change if I really could. And the amenities in a paper bag... I never seen anything like this but in a students hostel...

Dear Mister MURO, Thank you for taking the time to tell us about your experience at the Novotel Leuven Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jurgen Goethuys General Manager Novotel Leuven Centrum | Vuurkruisenlaan 4 | 3000 Leuven | +32 (0)16 21 32 00 | +32 (0)16 21 32 01 | h3… novotel.com | accorhotels.com tripadvisor.co.uk

good stay in great city

Customer review rating 4.5/5

Van H. N. Friends - 28/09/2021 Confirmed reviews ALL

We were there for the UCI World Championships en had a great stay in your hotel. An ideal point for resting!

Dear Mister V., We very much appreciate your comments regarding your stay at the Novotel Leuven Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jurgen Goethuys General Manager Novotel Leuven Centrum | Vuurkruisenlaan 4 | 3000 Leuven | +32 (0)16 21 32 00 | +32 (0)16 21 32 01 | h3… novotel.com | accorhotels.com tripadvisor.co.uk

Very bad experience

Customer review rating 1.0/5

Anonymous Business - 24/09/2021 Confirmed reviews ALL

non-existent services, some of the staff quite rude, the coffee was the worst thing I've ever tried in my life. Very poor breakfast.

Dear Mrs. Z., Thank you for taking the time to tell us about your experience at the Novotel Leuven Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jurgen Goethuys General Manager Novotel Leuven Centrum | Vuurkruisenlaan 4 | 3000 Leuven | +32 (0)16 21 32 00 | +32 (0)16 21 32 01 | h3… novotel.com | accorhotels.com tripadvisor.co.uk

Quick stay!

TripAdvisor rating 5.0/5

Ambassador659607 23/09/2021 TripAdvisor review

The staff were welcoming and efficient. The hotel was very clean and felt safe in these Covid-19 times! Nothing was too much bother for the front desk ( where to park, where is...etc) The breakfast is fabulous!

Dear Guest, Thank you very much for your review. We are happy you enjoyed your stay. Hopefully we can welcome you again soon in our hotel. With kind regards, Jurgen

Like visiting old friends

Customer review rating 5.0/5

Athas Solo - 18/09/2021 Confirmed reviews ALL

Just for one night, but was made welcome from the first minute. I have stayed at the Novotel many times over 10 years.

Dear Mister F., Thank you for your visit and the great review. We are glad you enjoyed your stay. Till next time ! Sincerely, Jurgen Goethuys General Manager Novotel Leuven Centrum | Vuurkruisenlaan 4 | 3000 Leuven | +32 (0)16 21 32 00 | +32 (0)16 21 32 01 | h3… novotel.com | accorhotels.com tripadvisor.co.uk

Satisfied but not perfect

Customer review rating 3.5/5

Erik D. B. Business - 12/09/2021 Confirmed reviews ALL

Accommodation is ok. BUT parking is not good. You basically have to add 20 euro to the room rate.

Dear Mister DE B., Thank you for taking the time to tell us about your experience at the Novotel Leuven Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The car parking is not our property and we thus don't decide the rates; Alternative public parkings are available at walking distance from the hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jurgen Goethuys General Manager Novotel Leuven Centrum | Vuurkruisenlaan 4 | 3000 Leuven | +32 (0)16 21 32 00 | +32 (0)16 21 32 01 | h3… novotel.com | accorhotels.com tripadvisor.co.uk

well located, poor quality

Customer review rating 3.0/5

D. M. Couples - 06/09/2021 Confirmed reviews ALL

The experience was overall a good one. But we like a clean room, ours was definitely not. (Sand in the toilet room, dust everywhere in the room) There was no soap to shower. Although this might be due to COVID-restrictions, this should've been stated in advance so we could prepare for it) Breakfast was ok. Everything there we needed. But coffee in a cup? That's the first time we got this in a Novotel.. Very sad. Especially because there were glasses available for juice.

Dear Mister D., Thank you for taking the time to tell us about your experience at the Novotel Leuven Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will off course check with our housekeeping team what went wrong in your room because this is not the service we normally offer. Concerning the amenities like shampoo and shower gel they are available at the reception desk. We put several posters at the reception and in the elevator mentioning this, off course my team should also have informed you during check-in. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jurgen Goethuys General Manager Novotel Leuven Centrum | Vuurkruisenlaan 4 | 3000 Leuven | +32 (0)16 21 32 00 | +32 (0)16 21 32 01 | h3… novotel.com | accorhotels.com tripadvisor.co.uk

Well located and very good condition of service

Customer review rating 5.0/5

O. A. K. Couples - 24/08/2021 Confirmed reviews ALL

Very much ok

Dear Mister O., We very much appreciate your comments regarding your stay at the Novotel Leuven Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jurgen Goethuys General Manager Novotel Leuven Centrum | Vuurkruisenlaan 4 | 3000 Leuven | +32 (0)16 21 32 00 | +32 (0)16 21 32 01 | h3… novotel.com | accorhotels.com tripadvisor.co.uk

Good Stay & Location excellant

Customer review rating 4.5/5

Vijay P. Couples - 23/08/2021 Confirmed reviews ALL

We were warmly welcomed by the tall always helpful manager at the reception ( sorry not to have asked his name) who explained in details the facilities at the hotel and more importantly the Town & its + points - restaurants, how to find our way around on foot & where to leave the car - which we left in front of the hotel . All this from the Hotel was consistent throughout including the BF that we enjoyed very much specially that warm eggs & bacon with a pleasant person serving us all. Great experience & we will return

Dear Mister P., We very much appreciate your comments regarding your stay at the Novotel Leuven Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jurgen Goethuys General Manager Novotel Leuven Centrum | Vuurkruisenlaan 4 | 3000 Leuven | +32 (0)16 21 32 00 | +32 (0)16 21 32 01 | h3… novotel.com | accorhotels.com tripadvisor.co.uk

Very attentive staff

Customer review rating 4.5/5

Daniel Business - 18/08/2021 Confirmed reviews ALL

Very smooth check-in experience & extremely friendly staff. Unfortunately, due to covid many facilities have been shut down (I.e. gym and sauna)

Dear Mister W., We very much appreciate your comments regarding your stay at the Novotel Leuven Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jurgen Goethuys General Manager Novotel Leuven Centrum | Vuurkruisenlaan 4 | 3000 Leuven | +32 (0)16 21 32 00 | +32 (0)16 21 32 01 | h3… novotel.com | accorhotels.com tripadvisor.co.uk

Super location

Customer review rating 5.0/5

Anonymous Business - 17/08/2021 Confirmed reviews ALL

A lovely hotel. Situated not far from the station and city centre. Had a lovely view from our room. Very clean and friendly staff

Dear Mrs. F., We very much appreciate your comments regarding your stay at the Novotel Leuven Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jurgen Goethuys General Manager Novotel Leuven Centrum | Vuurkruisenlaan 4 | 3000 Leuven | +32 (0)16 21 32 00 | +32 (0)16 21 32 01 | h3… novotel.com | accorhotels.com tripadvisor.co.uk

Novotel in corona

Customer review rating 3.0/5

Mohammad Friends - 09/08/2021 Confirmed reviews ALL

I do understand that its corona but when the ac is hot at least some help from engineer to.

Dear MOHAMMAD A., Thank you for taking the time to tell us about your experience at the Novotel Leuven Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jurgen Goethuys General Manager Novotel Leuven Centrum | Vuurkruisenlaan 4 | 3000 Leuven | +32 (0)16 21 32 00 | +32 (0)16 21 32 01 | h3… novotel.com | accorhotels.com tripadvisor.co.uk

Well located

Customer review rating 4.0/5

Rob Solo - 03/08/2021 Confirmed reviews ALL

Clean and quiet.

Dear Mister V., We very much appreciate your comments regarding your stay at the Novotel Leuven Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jurgen Goethuys General Manager Novotel Leuven Centrum | Vuurkruisenlaan 4 | 3000 Leuven | +32 (0)16 21 32 00 | +32 (0)16 21 32 01 | h3… novotel.com | accorhotels.com tripadvisor.co.uk

Nice rooms

TripAdvisor rating 4.0/5

barryc867 Business - 15/12/2019 TripAdvisor review

The rooms are great, love the showers. Shame about the horrible paper cups in the rooms, no cup of tea can survive them (we went to the bar to get some proper cups). 15 mins walk from the centre, in the evening we were easily able to walk in to the Leuven Christmas market

Dear Barry, Thank you very much for the great review. We are glad you enjoyed your stay with us. Looking forward welcoming you again soon. With kind regards,

MR KHAN

TripAdvisor rating 5.0/5

Ikhan0 Family - 03/11/2019 TripAdvisor review

we stay here quite often and we have enjoyed every time. The only thing to mention is that the hotel needs to think about replenishing enough tea and coffee in the room. i have to constantly ask and normally the staff starts arguing as i believe it effects their overall budget. i have also noticed that the drink prices have gone up and maybe because of this guests are drinking elsewhere now. the bar area was quite empty last couple of times. apart from this all good and good atmosphere.

Dear Mister Khan, Thank you for your review. We are glad to read that you enjoyed your stay in our hotel. We are looking forward welcoming you back soon. With kind regards,

Clean and comfortable

TripAdvisor rating 3.0/5

stanton0406 Family - 03/08/2019 TripAdvisor review

We booked a room for a family of 4 on a road trip back to the UK from Italy. Wanted to stay in Ghent but couldn't find suitable accommodation so decided on Leuven instead. It was tight for 4 people (very different from the Novotel Suite we recently stayed in) but the beds were comfortable and we all had a good night's sleep. Location is further away from the old town centre than I realised (a good 15 min walk) and it's situated on a ring road which is easy to get to from the motorway. Town was very quiet and food very expensive compared to rest of europe. Secure parking underneath at 20 euros a night is expensive. There is free parking on the street but with a car full of belongings we wanted something locked. Having paid in advance for room and breakfast there is a very complicated revalidation on credit card for extras which is unncessary. We bought 2 drinks at the bar which we could have just paid for there and then rather than having to sign for an addition 50 euro credit. Breakfast was OK and kids ate for free.

Decent hotel at excellent location

TripAdvisor rating 4.0/5

Sabine_Dirk Family - 24/04/2019 TripAdvisor review

With the exception that the room wasn't made up on the second day, the hotel would have been excellent. This was even more bothersome, as the pillow case had thorn over night and wasn't replaced. Since I only returned late after midnight, I didn't seek for a solution at that moment. For the rest a decent breakfast and friendly service.

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