Sofitel London St James 5 stars

Customer review rating (ALL Rating) 4.8/5 3,209 reviews

Best price
guarantee
Sofitel London St James - Image 1
Sofitel London St James - Image 2
Sofitel London St James - Image 3
Sofitel London St James - Image 4
6 Waterloo Place, SW1Y 4AN LONDON, United Kingdom

Description

Hotel extras

  • Unparalleled location within walking distance to London's best attractions

  • Iconic culinary experiences, including Michelin-starred dining led by Chef Anthony Demetre

  • Exclusive Spa to rejuvenate the body and mind

  • Traditional English afternoon tea with a French twist

  • Grade II listed building with original features

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Sofitel London St James

6 Waterloo Place
SW1Y 4AN LONDON
United Kingdom

GPS:51.50732, -0.132397

Telephone
Fax +44 20 7747 2210

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  3,209 reviews

TripAdvisor Rating  4.8/5  670 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Kevin P. Families - Confirmed reviews ALL

You have it all; location, staff, wonderful rooms, excellent food and more. We loved our stay with you and would defiantly consider returning. Everyone was delightful, helpful, easy to interact with and very helpful for whatever we needed. I’d like to call special attention to Ryoka at the front desk. She was attentive and helpful from the moment we walked in to the moment we left. Nice job everyone.

Bonjour, On behalf of all of us at Sofitel London St James I would like to send our sincere thanks for taking the time to share with us your wonderful comments further to your recent stay. We greatly appreciate receiving your feedback and Ryoka and the team were delighted that they were able to play their part to help ensure a memorable visit. In the event that you may have the time, we would love to invite you to share your review with many others on TripAdvisor by clicking on the following link as the team endeavour to break into the Top 30 Hotels in London - http://bit.ly/SofitelTripAdvisor. Thank you in advance for helping us to share the experience we offer here at Sofitel London St James and we look forward to welcoming you again in the near future. Sincerely Sally-Ann Jenkinson Director of Guest Experience

Close to perfection

TripAdvisor rating 5.0/5

Colvile TripAdvisor review

I’ve stayed a number of times and each time I return, it does not disappoint. Understated luxury. All staff are friendly, helpful and attentive. Such a lovely calmness and ambiance throughout the hotel. Nothing feels awkward. As a solo traveller, I feel relaxed in the bar and going down to breakfast. Plus it’s such a delightful breakfast, in terms of both food and service, that you feel you want to relax to take time and enjoy. Staff remember and acknowledge you, which makes you feel like a valued guest. The rooms are spotless and quiet, and the bed is very comfortable. Sometimes I stay just to relax in the hotel, but it’s in a great location. You feel very safe in the area, it’s in a lovely part of London.

Perfect base in Central London - walking distance to many attractions

TripAdvisor rating 4.0/5

Jcsvet TripAdvisor review

The look from outside is stunning, in a posh and very central location in London. Pros: - Central location - many attractions at walking distance - Cosy rooms of decent size - soundproof rooms so you dont get street noise - Welcoming staff - Plenty of restaurants, bars, shops in the direct vicinity Cons: - Probably bc it’s a historical building, some elements are ageing. The rooms give a good feel but it’s not a modern or high tech establishment - The bathroom also show signs of ageing - Central heating may have been deficient at that moment (weak heaters, shower not as hot as I would have liked) All in all, i would recommend the hotel for it’s unbeatable location and the well rounded package that is offered.

Customer review rating 5.0/5

Vincent L. Business - Confirmed reviews ALL

Beautiful building and amazing staff. I loved the atmosphere and the vibe of the hotel—it really feels like a family hotel.

Bonjour, Thank you for your kind words following your recent stay. We are delighted to hear that you enjoyed the warm atmosphere created by our dedicated team. It is always a pleasure to welcome you back to your London Sofitel family. Your appreciation truly means a great deal to us, and we very much look forward to welcoming you back again soon. Sincerely Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 3.0/5

Fahima H. Families - Confirmed reviews ALL

Well located and quiet hotel but the housekeeping and spa is not up to par for a 5 star hotel. The system for room keys were down upon arrival so we had to be escorted to our rooms everytime we needed to return to the room. We were only provided with an emergency key on our second day due to querying about the room key several times. House keeping: found an open water bottle upon arrival. No iron, iron board or slippers were available so had to call each time we realised these were not at the room. Spa: Jacuzzi - cold water comes out upon turning on but most importantly the health & safety needs to be addressed as the steps are very deep and not necessarily safe or suited for everyone.

Bonjour, Thank you for sharing your feedback regarding your recent stay and for taking the time to speak with me today. I sincerely apologise that we did not meet our usual high standards on this occasion. We truly appreciate you giving us the opportunity to welcome you back in the future and provide a greatly improved experience. Please be assured that your valuable feedback will be carefully considered as we work toward ongoing improvements, and I apologise for any inconvenience this may have caused. Regards Sally-Ann Jenkinson Director of Guest Experience

In partnership with TripAdvisor

Other web-users rate our hotel

  • 938 reviews 9.9/10 Location
  • 1,000 reviews 8.5/10 Room
  • 1,668 reviews 9.6/10 Service
  • 9 reviews 7.1/10 WiFi
  • 371 reviews 9.5/10 Vibe
  • 369 reviews 8.4/10 Comfort
  • 340 reviews 9.3/10 Breakfast
  • 276 reviews 8.3/10 Food

Powered by Trustyou

Our other establishments nearby

All our hotels in London

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.