Sofitel London St James Hotel 5 stars

Customer review rating (ALL Rating) 4.7/5 13,786 reviews

ALLSAFE approved hotel

Information message

Sofitel London St James
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+ 22 Services

Hotel extras

  • Newly designed rooms by Pierre-Yves Rochon

  • An ALLSAFE Clifton certified hotel

  • All-day dining restaurant, Wild Honey St James, led by renowned Chef Anthony Demetre

  • Best Address in London, in the heart of St James

  • Grade II listed building with original features

Hotel location

Sofitel London St James

6 Waterloo Place
SW1Y 4AN london
united kingdom

Fax: (+44)20/77472210

Check-in from 15h00

Check out up to 12h00

  • PICCADILLY CIRCUS:  6.9.15.23

  • THE HAYMARKET:  6.9.23.15

  • WATERLOO PLACE:  6.9.15.23

  • PICCADILLY CIRCUS:  BAKERLOO LINE PICCADILLY CIRCU

  • PICCADILLY LINE:  PICCADILLY LINE PICCADILLY CIRCU

  • By plane

    GATWICK At 46km / 28.59 miles

  • By plane

    HEATHROW At 24km / 14.91 miles

  • By plane

    LONDON CITY APT At 10km / 6.21 miles

  • By helicopter

    LONDON HELIPORT At 7km / 4.35 miles

  • By car

    M1 At 4km / 2.49 miles

  • By car

    M20 At 9.5km / 5.9 miles

  • By car

    M4 At 8km / 4.97 miles

  • By train

    ST PANCRASS At 2.5km / 1.55 miles

  • By train

    VICTORIA STATION At 2.5km / 1.55 miles

  • By train

    WATERLOO STATION At 2km / 1.24 miles

GPS:51.50732, -0.132397

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Wild Honey St James

This concept takes chef Anthony Demetre's reimagined Wild Honey and brings it to St James... A casual all day dining venue serving modern European dishes with seasonal local ingredients. Our restaurant is open Tuesday to Saturday.

Our accommodation(s)

Discover rich color schemes, the soft down of a luxury bed, high technology and Hermès amenities in each of our luxurious 183 hotel rooms in London. Family rooms are easily facilitated by booking an interconnecting room.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 195

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Sofitel London St James

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

13,786 reviews

TripAdvisor Rating 4.5/5

4,947 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Excellent

Customer review rating 5.0/5

Paula P. Couples - 27/11/2021 Confirmed reviews ALL

Amelie made us very welcome and all the staff were friendly yet professional. Room was perfect and extremely comfortable. Breakfast was very good. The Christmas decorations were just incredible.

Dear Ms P., We very much appreciate your comments regarding your stay at the Sofitel London St James and am so delighted you loved the Christmas decorations , this feedback will serve as an encouragement to all of the team as we strive to continuously improve the quality of our services. It is always a pleasure to receive such positive feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor Thank you so much for your loyalty and we look forward to welcoming you back to Sofitel London St James. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Excellent hotel, great staff

Customer review rating 5.0/5

Bonga S. Solo - 24/11/2021 Confirmed reviews ALL

Well situated hotel in the heart of all the action. The facility is fantastic and the staff make all the difference

Dear Mr S., We very much appreciate your comments regarding your stay at the Sofitel London St James, this feedback will serve as an encouragement to all of the team as we strive to continuously improve the quality of our services. It is always a pleasure to receive such positive feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor Thank you so much and we look forward to welcoming you back to Sofitel London St James. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Amazing service, staff and rooms

Customer review rating 5.0/5

Seema Friends - 23/11/2021 Confirmed reviews ALL

We had a wonderful stay for my sister's birthday. Our room was very comfortable, stylish and well equipped, and the third bed (roll away) was very comfortable. The breakfast had plenty of choice for us as vegetarians. All the staff we came into contact with had excellent service skills. Remy gave us a very warm welcome, and thanks for the beautiful complementary patisserie and champagne. Sara on reception was also very helpful. I want to return with my husband, who is French, as the style will appeal to him.

Dear Mrs S., We very much appreciate your comments regarding your amazing stay at the Sofitel London St James, this feedback will serve as an encouragement to all of the team as we strive to continuously improve the quality of our services. It is always a pleasure to receive such positive feedback, and I am delighted that your sister had a very Happy Birthday trip. Please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor Thank you so much and we look forward to welcoming you back to Sofitel London St James. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Well Located

Customer review rating 5.0/5

J M. Couples - 23/11/2021 Confirmed reviews ALL

We have stayed at the hotel on a number of occasions and was not disappointed again. The location to theatres around Leicester Square is perfect, with many very good dining places available along with easy access to Regent Street and the many shopping streets in the surrounding areas. The staff are extremely attentive and polite and nothing is too much trouble. The level of service was exemplary, each day receiving a text message making sure everything was as expected or whether we required help or assistance. We will be staying again next summer.

Dear Mr M., We very much appreciate your comments regarding your stay at the Sofitel London St James, this feedback will serve as an encouragement to all of the team as we strive to continuously improve the quality of our services. It is always a pleasure to receive such positive feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor Thank you so much and we look forward to welcoming you back to Sofitel London St James next Summer if not before. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Great spot

Customer review rating 4.5/5

Andy H. Couples - 23/11/2021 Confirmed reviews ALL

Very nice stay for the champagne on arrival, nice room, decorated lovely..hotel smelled excellent. Bar good Breakfast good

Dear Mr H., We very much appreciate your comments regarding your stay at the Sofitel London St James, this feedback will serve as an encouragement to all of the team as we strive to continuously improve the quality of our services. It is always a pleasure to receive such lovely feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor Thank you so much and we look forward to welcoming you back to Sofitel London St James. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Fantastic stay

Customer review rating 5.0/5

Mark H. Couples - 23/11/2021 Confirmed reviews ALL

Absolutely great Hotel with wonderful staff

Dear Mr H., We very much appreciate your comments regarding your fantastic stay at the Sofitel London St James, this feedback will serve as an encouragement to all of the team as we strive to continuously improve the quality of our services. It is always a pleasure to receive such lovely feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor Thank you so much and we look forward to welcoming you back to Sofitel London St James. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Great stay

Customer review rating 4.5/5

Iain S. Families - 23/11/2021 Confirmed reviews ALL

A brilliant room and superb service.

Dear Mr S., We very much appreciate your comments regarding your stay at the Sofitel London St James, this feedback will serve as an encouragement to all of the team as we strive to continuously improve the quality of our services. It is always a pleasure to receive such positive feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor Thank you so much and we look forward to welcoming you back to Sofitel London St James again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Wonderful experience

Customer review rating 5.0/5

Orit Couples - 22/11/2021 Confirmed reviews ALL

The stay at the Sofitel St. James Hotel was excellent: The location of the hotel, the atmosphere, the luxurious suite, the rich breakfast, the rose lounge, and the afternoon tea - but most important: the staff! Welcoming, smiling, excellent service, happy to help beyond the job requirement. Everyone: maintenance, concierge desk, guest relations, and the reception desk. Pleasantly and with goodwill the managers and staff assisted us in all the requirements arising from covid-19. 'A taste of more". We will be happy to come back.

Dear Mr S., We very much appreciate your comments regarding your wonderful experience at the Sofitel London St James, this feedback will serve as an encouragement to all of the team as we strive to continuously improve the quality of our services. It is always a pleasure to receive such positive feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor Thank you so much and we look forward to welcoming you back to Sofitel London St James again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Fantastic Location

Customer review rating 5.0/5

John G. F. Families - 22/11/2021 Confirmed reviews ALL

I have stayed here twice now. A fantastic Hotel Experience. Rooms are second to none. The staff will do anything for you at any time. All amenities are 100%

Dear Mr F., We very much appreciate your comments regarding your stay at the Sofitel London St James, this feedback will serve as an encouragement to all of the team as we strive to continuously improve the quality of our services. It is always a pleasure to receive such positive feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor Thank you so much and we look forward to welcoming you back to Sofitel London St James again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

High end hotel in London that delivers !

Customer review rating 4.5/5

Alext Families - 22/11/2021 Confirmed reviews ALL

There are many high end & expensive hotels in London but I muss say that I was really impressed by the level of service and attention to details. Nothing extraordinary but in this day and age you often end up paying premium for ordinary service. Nothing like that here - congrats ! If you can afford it definitely recommend !

Dear Mr T., We very much appreciate your comments regarding your stay at the Sofitel London St James, this feedback will serve as an encouragement to all of the team as we strive to continuously improve the quality of our services. It is always a pleasure to receive such lovely feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor Thank you so much and we look forward to welcoming you back to Sofitel London St James again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Perfect

Customer review rating 5.0/5

Mrs O. Couples - 22/11/2021 Confirmed reviews ALL

Fabulous location. Amazing Staff.

Dear Mrs O., We very much appreciate your feedback regarding your stay at the Sofitel London St James. I am sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Lovely room and unfortunate mishap re check out

Customer review rating 2.5/5

Jerry T. Friends - 21/11/2021 Confirmed reviews ALL

Nice rooms and an excellent dinner at Wild Honey as part of a wedding reception.lovely room and Unfortunate mishap re check out as there was a disconnect over the bill which was prepaid by someone else and we have to ask our guests to intervene with reception.

Dear Jerry T., Thank you for taking the time to tell us about your experience at the Sofitel London St James Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Perfect location

Customer review rating 5.0/5

Alexander H. Couples - 21/11/2021 Confirmed reviews ALL

Perfect location for us, comfortable room, wonderful staff throughout the hotel and Erika, Guest Relations, was simply the best.

Dear Mr H., We very much appreciate your comments regarding your stay at the Sofitel London St James, this feedback will serve as an encouragement to all of the team as we strive to continuously improve the quality of our services. It is always a pleasure to receive such positive feedback, Erika in particular was thrilled to be recognised, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor Thank you for your loyalty to Accor and and we look forward to welcoming you back to Sofitel London St James again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Amazing time!

Customer review rating 5.0/5

Marc C. Families - 21/11/2021 Confirmed reviews ALL

The best, the staff was absolutely amazing. Location was perfect. Thank you

Dear Mr C., We very much appreciate your feedback regarding your stay at the Sofitel London St James and to hear that you had such an amazing time. I am sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Excellent stay

Customer review rating 5.0/5

Abdulrahman S. A. Business - 21/11/2021 Confirmed reviews ALL

This was my first time I stay with Sofitel hotel in London. The experience I had was great, but what made it exceptionally great is the managers interaction in order to assist me with refunding my previous booking from booking.com which isn’t part of her duty, but she decided to take the extra mile to satisfy her customer

Dear Mr A., We very much appreciate your feedback regarding your excellent stay at the Sofitel London St James. I am sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Perfect location. Staff are wonderful.

Customer review rating 4.5/5

John D. Couples - 20/11/2021 Confirmed reviews ALL

It was a privilege to stay in this elegant and historic part of London. The staff at the hotel are very helpful and freindly. We felt very welcome. Hotel is just the right distance from the hussle and bussel of piccadilly and the city theaters. On our last morning, we crossed the road from the hotel, and had a lovely walk in bright sunshine, alongside St James park down to Buckingham Palace.

Dear Mr D., We very much appreciate your feedback regarding your stay at the Sofitel London St James and hear that you enjoyed your time with us. I am sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services and please do not hesitate to contact our in house reservations team directly in future to make any bookings. Our guests and staff safety and welfare is paramount and am sorry you do not like the face masks worn to protect us all. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Could be clearer

Customer review rating 4.0/5

David Couples - 20/11/2021 Confirmed reviews ALL

See notes explaining problem encountered in later comments

Dear Mr B., We very much appreciate your constructive feedback regarding your stay at the Sofitel London St James. I am sorry you were not aware of the dining options available to you as part of the package and we will certainly change this for the future. I am sure that your feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

A good place to stay

TripAdvisor rating 5.0/5

PhiGAff Business - 10/11/2021 TripAdvisor review

Good location, great room, friendly service, excellent cooking in combination with good pace of service made lunch in the restaurant a real pleasure. All in all a very positive experience. I shall most certainly stay at this hotel again in the not too distant future.

Bonjour. Thank you so much for such a kind review. I was so glad to see that you have enjoyed our Wild Honey St James restaurant and our chef Anthony Demetre cuisine. The whole team and I look forward to welcome you back very soon. Kind regards, Marie-Paule Nowlis General Manager

Amazing Family Stay

TripAdvisor rating 5.0/5

BeeZee10 02/11/2021 TripAdvisor review

Service was fantastic all through! Location, amenities and breakfast were great. A huge shout out to the concierge running the afternoon/night shift, they made our stay extra special with their attention. I would definitely return to this property.

Bonjour, Thank you so much for taking the time to share such a positive review. It was a great pleasure to welcome you and for our Gold Key concierge team to assist you. I look forward to welcoming you back again soon. Kind regards, Marie-Paule Nowlis General Manager

Great building in a great location

TripAdvisor rating 5.0/5

michaelholt127 Business - 30/10/2021 TripAdvisor review

Exceptional quality of exterior and interior. Clean, tidy and well laid out rooms. The breakfast and the service were also of the highest quality. I would have no hesitation staying t this hotel again.

Bonjour, it is a pleasure to hear that you found the breakfast and service in particular of such high quality. Looking forward to welcoming you back again soon. Marie-Paule Nowlis General Manager

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