Sofitel London St James 5 stars

Customer review rating (ALL Rating) 4.8/5 3,176 reviews

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Sofitel London St James - Image 1
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6 Waterloo Place, SW1Y 4AN LONDON, United Kingdom

Description

Hotel extras

  • Unparalleled location within walking distance to London's best attractions

  • Iconic culinary experiences, including Michelin-starred dining led by Chef Anthony Demetre

  • Exclusive Spa to rejuvenate the body and mind

  • Traditional English afternoon tea with a French twist

  • Grade II listed building with original features

Our accommodation(s)

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Hotel location

Sofitel London St James

6 Waterloo Place
SW1Y 4AN LONDON
United Kingdom

GPS:51.50732, -0.132397

Telephone
Fax +44 20 7747 2210

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  3,176 reviews

TripAdvisor Rating  4.8/5  654 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

Laura F. Couples - Confirmed reviews ALL

Great 2 week stay. I loved the mulled wine in the evenings - perfect start when exploring the city of London. The rooms are very quiet even street facing. The simple biscuits and chocolates were a nice touch and greatly appreciated.

Customer review rating 5.0/5

Jan V. L. Business - Confirmed reviews ALL

As usual was it again very nice to stay in Sofitel St James, Staff is nice, rooms clean and a very beautiful Christmas setting.

Bonjour, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our prime St James’s location and the festive atmosphere throughout the hotel. Your appreciation for our team means a great deal, and we hope to have the pleasure of welcoming you back to Sofitel London St James again soon. Sincerely Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 3.0/5

Hayat C. Friends - Confirmed reviews ALL

not really impressed by the service provided and attention to customers. value for money not the best

Bonjour, Thank you for sharing your valuable feedback. I am sorry to learn that your experience did not meet your expectations. We strive to offer exemplary hospitality to all our guests, especially our loyal ALL members, and I sincerely apologise for any misunderstanding regarding your upgrade request. Unfortunately, on this occasion, all higher-category rooms with street views had been booked in advance, and we were therefore unable to offer any complimentary upgrades, which are always subject to availability. I am also sorry that the online check-in process did not provide the seamless arrival experience you anticipated. We will certainly review this to ensure a smoother and more efficient process going forward. On a positive note, we are pleased to hear that our Concierge team made a good impression and provided attentive service. They will be delighted to receive your kind recognition. We hope to have the opportunity to welcome you back for a much more seamless and enjoyable stay in the future. Regards Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 5.0/5

Suzanne S. Couples - Confirmed reviews ALL

Our stay was incredibly good. My partner had a health issue arise during our stay, called the front desk, and a physician was sent to our room. The doctor was incredible and helped us navigate a frightening situation. The staff at Sofitel was caring and concerned and beyond helpful. I cannot thank Sofitel staff enough for the professionalism they practice. The hotel has always provided us with a superior experience, and this trip once again reminded us of why we return. Many thanks to the staff.

Bonjour, Thank you sincerely for sharing your experience. We are truly grateful for your kind words and delighted to know that your stay remained positive despite the unexpected health concern. I trust your partner is continuing to recover well. Your appreciation means a great deal to our entire team. If you feel comfortable, we would be very grateful if you could also share your review on TripAdvisor using the link below. Your support would be incredibly valuable as we work toward our goal of reaching the Top 30 Hotels in London: http://bit.ly/SofitelTripAdvisor Thank you once again for your loyalty and we look forward to the pleasure of welcoming you back soon. Sincerely Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 4.5/5

Jose F. D. Couples - Confirmed reviews ALL

very good as always

Bonjour, Thank you for your kind words. It is truly rewarding to know that you consistently enjoy your experiences with us. We sincerely appreciate your continued trust, and we look forward to welcoming you back for another fantastic stay at Sofitel London St James very soon. Sincerely Sally-Ann Jenkinson Director of Guest Experience

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Other web-users rate our hotel

  • 953 reviews 9.8/10 Location
  • 997 reviews 8.5/10 Room
  • 1,677 reviews 9.6/10 Service
  • 9 reviews 7.1/10 WiFi
  • 369 reviews 9.5/10 Vibe
  • 364 reviews 8.2/10 Comfort
  • 340 reviews 9.3/10 Breakfast
  • 287 reviews 8.2/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.