ibis London Stratford Hotel 3 stars

Name: ibis London Stratford
Address: LONDON, E15 4LJ, UNITED KINGDOM
Telephone: (+44)208/5363700
Rating: 4.2

Customer review rating 4.2/5 3,967 reviews

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+ 13 Services

ibis London Stratford Hotel

Vibrant economy hotel, open to everyone

We have introduced some of the most stringent cleaning standards and operational procedures in the world of hospitality through the ALL SAFE label to ensure your safety. We are looking forward to welcoming you. Rodrigo Smania Hotel Manager

Rodrigo Albano Smania, Hotel Manager

ibis London Stratford positions you perfectly for your London getaway and, from check-in to check-out, we've got your every need covered. Our bar will keep you refreshed from morning to midnight, and our on-site restaurant offers a relaxing spot to enjoy a lazy lunch or an indulgent evening meal. So whether you're here to take in a show at the O2, shop 'til you drop at Westfield or take care of business at Canary Wharf, we've got you covered for a great stay.

Thanks to its location and a wide link of transportation our hotel positions you in a perfect spot to explore London and its attractions. A short walk from Westfield Shopping Centre with an extensive range of shops, restaurants and entertainment options. The Olympic Park is a short stroll giving you access to all the sporting venues, events and the new business districts in the area. Catch a show at the O2 Arena, attend an event in Excel or a meeting in Canary Wharf all accessible from the DLR.

Dedicated followers of fashion will feel at home in Stratford, home to Westfield, one of Europe's largest urban shopping centres. 30 minutes east of the centre, Stratford also houses Queen Elizabeth Olympic Park, originally built for the 2012 Olympics.

Hotel extras

Plenty of nearby attractions, including the Olympic park
Just a ten-minute walk from Stratford train station
Hotel Restaurant Fogg's serves a choice of global cuisine
Pet-friendly hotel, with on-site facilities
Hotel amenities include free Wi-Fi and access to a computer

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- Optic fiber technology provides the highest possible speed of Internet connection.
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
Pets allowedPaying
100% non-smoking hotel
Languages spoken at the hotel
- English
- Spanish
- French
- Italian
- Portuguese
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 9AM (Paying) Want to enjoy the comfort of your room earlier? Book your early check-in online to access your room from 9am and make the most of your stay.
- LATE CHECK-OUT UP TO 5PM (Paying) Enjoy the comfort of your room for longer! Book your late check-out online to keep your room until 5pm on your departure day
Dry cleaning / IroningPaying
Hairdressing salon (nearby)

BreakfastPaying
1 Restaurant(s)
1 Bar(s)

Services in the hotel and nearby

Check-in from 14h00 - Check out up to 12h00

In summary

Restaurant
Accessibility for people with reduced mobility
WIFI/Internet Access
Bar

- Express check-out
- Late Checkout
- Accessibility for people with reduced mobility
- This hotel has accessible and assitive devices
- High Speed WiFi
- High Speed internet
- WiFi at the hotel
- WiFi in the communal areas

Early check-in/Late check-out
- Express check-out
- Late Checkout
Hotel accessibility
- Accessibility for people with reduced mobility
- This hotel has accessible and assitive devices
WIFI/Internet Access
- High Speed WiFi
- High Speed internet
- WiFi at the hotel
- WiFi in the communal areas

1 Bar(s)
1 Restaurant(s)
Buffet

1 Bar(s)
1 Restaurant(s)
Breakfast

Buffet

- 108 non-smoking rooms
- 108 rooms
- 3 floors
- 6 rooms for people with reduced mobility
- null connecting rooms
- Arabic
- Brazilian
- English
- French
- Italian
- Portuguese
- Spanish
100% non-smoking hotel
- Iron at reception
- Safe deposit box at reception
- Shoe shine machine

Hotel informations
- 108 non-smoking rooms
- 108 rooms
- 3 floors
- 6 rooms for people with reduced mobility
- null connecting rooms
Languages spoken at the hotel
- Arabic
- Brazilian
- English
- French
- Italian
- Portuguese
- Spanish
Service And Equipment

100% non-smoking hotel
Services available at reception
- Iron at reception
- Safe deposit box at reception
- Shoe shine machine

Hotel location

ibis London Stratford

1A Romford Road
Stratford
E15 4LJ london
united kingdom

Tel: +442085363700

Fax: (+44)208/5195161

Contact email :

Check-in from 14h00

Check out up to 12h00

OXFORD STREET : 25 STRATFORD
STANSTEAD AIRPORT : NATIONAL EXPRESS STRATFORD STN
STRATFORD ISLE OF DOGS : D8 STRATFORD
DOCKLANDS LIGHT RAIL : DOCKLANDS L-R STRATFORD
LONDON : JUBILEE LINE STRATFORD
LONDON- : CENTRAL LINE STRATFORD

By plane
GATWICK AIRPORT At 60km / 37.29 miles
By plane
HEATHROW AIRPORT At 70km / 43.5 miles
By plane
LONDON CITY APT At 5km / 3.11 miles
By car
A102 NORTHBOUND A11 At 2.99km / 1.86 miles
By train
STRATFORD STATION At 2.09km / 1.3 miles

GPS :51.542441, 0.004796

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Rooms (4)

Brand New : Double SweetRoom by ibis

Max. number of persons: 2

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk

Brand New : Twin SweetRoom by ibis

Max. number of persons: 2

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk

Accessible Room with 1 double bed

Accessible room

Max. number of persons: 2
Area: From 15 m² / 161 sq ft

Accessible Room with 2 single beds

Accessible room

Max. number of persons: 2
Area: From 15 m² / 161 sq ft

Rooms

Our restaurants and bars

FOGG'S

Type of cuisine: International

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Lunch

12:00 - 18:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

18:00 - 22:30

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

BAR

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Excellent team

Stuart M. Business - 10/04/2021 Confirmed reviews ALL

Considering we are in the midst of a pandemic I cannot commend your team’s spirit, jovial attitudes and willingness to help out wherever possible enough. Wonderful team

Dear Charlie, it is truly great to see such a nice feedback, and thanks a lot for taking time to submit it to us! Our team always strives to give their best to all of our guests, so they will be glad to hear they were of help and that you enjoyed your stay. We hope to see you again in the future, Best regards, Chiara Ventura Front Desk Team Member

Well located

Isaac Couples - 09/04/2021 Confirmed reviews ALL

Good stay

Dear ISAAC A., Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I am very pleased to read that our staff were very supportive and friendly. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aida Walugembe Front Office Team Leader

Great staff

Jo Business - 09/04/2021 Confirmed reviews ALL

Very clean and comfortable. Felt safe re Covid. Only issue was lack of clear info about disabled parking nearby.

Dear JO W., Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to hear that there was no clear information about disabled parking near by, this should have been clearly communicated. Please be assured that this matter has been addressed with all the staff members to ensure that there is clear information about parking. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Aida Walugembe Front Office Team Leader

Good

P. M. Business - 09/04/2021 Confirmed reviews ALL

nice place

Dear BUHIKA P., Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aida Walugembe Front Office Team Leader

This is a wonderful place. The staff are lovely and very supportive. 10 out of 10.

Mr S. J. Business - 08/04/2021 Confirmed reviews ALL

I felt welcomed as soon as I stepped through the door. The staff look after you every step of the way. They are very friendly, and also very experienced and professional.

Dear J. S., We very much appreciate your comments regarding your stay at the ibis London Stratford and for giving us a perfect rating. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for always choosing Ibis London Stratford and for being loyal member of Accor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aida Walugembe Front Office Team Leader

Misleading information about services provided

Anonymous Business - 03/04/2021 Confirmed reviews ALL

When I made the booking via booking.com the website did not mention that breakfast was not included and was at extra charge. Before I made the booking I also called the hotel to have more information about the breakfast, and the hotel staff I spoke to told me that continental breakfast (cold food) was included and that I would have to pay £6.95 onyl if I ordered hot food. When I went to collect the breakfast in the morning I was told that £6.95 is for continental breakfast and £8.95 for hot food. If there was incorrect information on other travel websites, management should at least ensure that hotel staff is able to give correct information to guests as not all customers would appreciate unexpected surprises.

Dear IKECHUKWU O., Thank you for taking the time to tell us about your experience at the ibis London Stratford. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I was sorry to learn that there was misleading information about our breakfast services on booking.com, Your comments have been reviewed with Booking.com team and Ibis Stratford team to ensure that corrective measures have been implemented to avoid a similar situation occurring in the future. Your feedback on the dusty room has also been passed to the housekeeping team and i can reassure you that the importance of thorough room inspections by the housekeeping team has been reiterated to all housekeeping staff so as to ensure that the room and carpet is free from any dust. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aida Walugembe Front Office Team Leader

Average

Anonymous Business - 02/04/2021 Confirmed reviews ALL

I couldn’t shut the window fully hence I didn’t have a good sleep

Dear GLENDA M., Thank you for your feedback received following your recent stay at Ibis London Stratford. Your comments relating to the window have been passed onto the Maintenance Engineer of the hotel who has since addressed this issue. I apologies for any inconvenience or discomfort caused to you by these shortfalls in the standard of your accommodation. For your comfort in the future, please be advised that hotel staff is available around the clock to assist guests with any issues that may arise; and In this situation it may have been possible to offer you an alternative room or rectify the issue immediately, to ensure you a more comfortable stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future Sincerely, Aida Walugembe Front Office Team Leader

Nice location, pleasant room

Mark Business - 01/04/2021 Confirmed reviews ALL

On arrival the welcome wasn't as warm as you would get at a premier Inn but after some paperwork I got into my room. The room was modern, clean and had everything I would need. Couple of issues I had was there was a gap bellow the door which meant I could hear everyone coming out the lift and the TV in the room was really poor quality so the sound is muffled noise you can't make out the voices.

Dear MARK A., We very much appreciate your comments regarding your stay at the ibis London Stratford. I was disappointed to read your comments that the welcome you received at the check in was not as warm, Please be assured that your comments have been reviewed with the front office team and expected service behaviors have been reinforced. I was also sorry to learn that the standard of the room allocated to you did not meet your expectations in regards to the gap bellow the door and the quality of the TV which clearly indicate shortfalls in the maintenance and as such, i have addressed the issues you have raised with the hotel maintenance. I apologies for any inconvenience or discomfort caused to you by these shortfalls in the standard of your accommodation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aida Walugembe Front Office Team Leader

Friendly helpful staff

Suzanne F. Business - 27/03/2021 Confirmed reviews ALL

I stay 3 days per week for work and have always found the rooms clean and the beds comfortable. On the one occasion when I had a problem with my room I was quickly transferred to another room without fuss. The rooms would benefit from a small fridge particularly during lockdown when I can't go out to eat so eat in my room.

Dear SUZANNE F., We very much appreciate your comments regarding your stay at the ibis London Stratford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I was sorry to hear of your disappointment with regards to not having fridges in the rooms particularly during lockdown when you can't go out to eat, We are sorry but we do not provide fridges in the rooms as per the brand standard. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aida Walugembe Front Office Team Leader

Well located

Roman W. Business - 25/03/2021 Confirmed reviews ALL

Good

Dear Roman w., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kind Regards Aida Walugembe Front Office Team Leader

Good stay

Anonymous Business - 20/03/2021 Confirmed reviews ALL

Really like staying here, the staff are really professional but yet so friendly & helpful. Room facilities are really good, nice clean rooms & comfortable beds!!!!

Dear SABRINA S., I was pleased to read that you always enjoy your stay at the Ibis London Stratford, It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will certainly pass on your comments to the team. I know that they will be delighted to learn that their efforts have been appreciated and remembered. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aida Walugembe Front Office Team Leader

God stay

Rowsson A. H. Couples - 19/03/2021 Confirmed reviews ALL

Had to stay as I referred to a big hospital in London for my hand.vry good stay I must say.

Dear ROWSSON ARA h. P., We very much appreciate your comments regarding your stay at the ibis London Stratford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shakhlo Ibis Stratford Hotel Team Member

Excellent

explorewithme247 Business - 19/03/2021 TripAdvisor review

It was just a short stay but was really good. Great communication. Very clean. Lovely staff. Bed Was very comfortable and I really like the design of the showers. Fab that I could hook my tablet up to the TV.

explorewithme247, We very much appreciate your comments regarding your stay at the ibis London Stratford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aida Walugembe Front Office Team Leader

Great location

Rachel B. Business - 17/03/2021 Confirmed reviews ALL

Was perfect for what I needed. There was an initial smell of cigarette smoke when I first entered the room. But it soon faded.

Dear RACHEL B., Thanks for your review. I’m delighted you enjoyed your stay. Although I am sorry to hear that you had some issues with your room, and that this caused you inconvenience. Please rest assured that I will take note of your comments and the matter will be addressed. I hope we can welcome you back to the ibis London Stratford in the future. Kind regards, Sincerely, Shakhlo Kholmatova Front office team member Ibis London Stratford Hotel

Perfect location

Damian P. Business - 14/03/2021 Confirmed reviews ALL

Friendly staff comfortable bed clean

Dear DAMIAN P., We very much appreciate your comments regarding your stay at the ibis London Stratford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis London Stratford Team

Overall ok, location perfecte

Jayne B. Business - 10/03/2021 Confirmed reviews ALL

Friendly and professional staff. stayed for two nights the room was absolutely freezing , I asked for a heater as the air cooling fan that provides heat is not really fit for purposes and is not adequate to heat the room. The heater provided was a small fan heater (should really be an oil radiator type heater). The room was a little tired, but ok for the price. I want to stay again next week but the rooms are far to cold which does not provide a good experience. I scored '6' because of good customer service otherwise it would have be a 4 sorry. Ibis need to sort out the heating

Dear J B., Thank you for taking the time to tell us about your experience at the ibis London Stratford. I was delighted to read your comments about the staff, I will certainly pass on your comments to the team. I know that they will be delighted to learn that their efforts have been appreciated and remembered. I was sorry to learn that the standard of the room allocated to you did not meet your expectations on this occasion. Your comments clearly indicate shortfalls in the standard of housekeeping and maintenance and as such, the hotel general manager has addressed the issues you have raised with the relevant members of his team and is looking into the issue with the portable heaters. I apologies for any inconvenience or discomfort caused to you by these shortfalls in the standard of your accommodation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aida Walugembe Front Office team Leader

Good Stay

Darren Business - 08/03/2021 Confirmed reviews ALL

Great staff, very friendly, helpful. Clean rooms.

Dear Mr. T., We very much appreciate your comments regarding your stay at the ibis London Stratford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to our staff, as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis London Stratford Hotel Team

Wonderful stay, very clean

Sapphina A. Business - 01/03/2021 Confirmed reviews ALL

Staff were very welcoming and friendly. Hotel was lovely and clean and in the perfect location for where I needed to be. Whenever in Stratford will always stay at the ibis.

Dear SAPPHINA A., Thank you for your kind comments and compliments, especially for me who I was at the reception, is always nice to host pleasant guest like you. We hope to have you again at Ibis London Stratford in the near future.. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuelita Receptionist Team Member

excellent 10 out of 10

Mr S. J. Business - 26/02/2021 Confirmed reviews ALL

Wonderful staff, always friendly and very professional

Dear Mr. J. Thank you very much for your kind comments and compliments, the whole team always appreciate to hear your feedback and know that you enjoyed your stay. We very much value each time that you choose to stay with us and we are always glad when you pop by reception to say hello! :) We look forward to continue having you at ibis London Stratford. Best regards, Chiara Ventura Front desk team member

Good and convenient stay

T M. Business - 30/01/2021 Confirmed reviews ALL

Came to stay for business purposes, kind friendly staff always willing to help and go the extra mile. Quite place to sleep no noise issues all and extra amenities available upon request. Internet was fast and convenient

Dear TAYABA M., We very much appreciate your comments regarding your stay at the ibis London Stratford. It is always a pleasure to receive positive feedback. I will share your comments with our team and with Chiara the Receptionist who Checked you in. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuelita Receptionist Team Member

Our most recent 20 reviews

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