Mercure Welcome Melbourne 3 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.1/5 18.803 görüş

ALLSAFE onaylı otel

Mercure Welcome Melbourne
Bir haritada görmek
+ 22 Hizmetler

Otel ekstraları

Offering a range of convenient facilities, Mercure Welcome Melbourne strives to make each and every guest feel at home, with services such as complimentary WIFI, dry cleaning, reduced mobility access. The perfect location for those visiting Melbourne!

Otelin konumu

Mercure Welcome Melbourne

265 Little Bourke Street
3000 melbourne

Faks: (+61)3/96637447

Check in başlangıç saati: 14h00

Check out bitiş saati: 11h00

  • Skybus:  Southern Cross Station




  • Uçakla

    AVALON 60km / 37 mil mesafede

  • Uçakla

    MELBOURNE TULLAMARINE AIRPORT 25km / 15,53 mil mesafede - Servis aracı ödeme

  • Uçakla

    MELBOURNE TULLAMARINE AIRPORT 25km / 15,63 mil mesafede - Servis aracı ödeme

  • Gemiyle

    SPIRIT OF TASMANIA 4,5km / 2,8 mil mesafede

  • Gemiyle

    YARRA FERRY TERMINAL 1,6km / 0,99 mil mesafede

  • Helikopterle

    MELBOURNE HELIPAD 1,6km / 0,99 mil mesafede

  • Arabayla

    HUME HIGHWAY 8km / 4,97 mil mesafede

  • Arabayla

    MONASH FREEWAY 4,8km / 2,98 mil mesafede

  • Arabayla

    WESTGATE FREEEWAY 6,4km / 3,98 mil mesafede

  • Trenle

    FLINDERS STREET 0,5km / 0,31 mil mesafede

  • Trenle

    SOUTHERN CROSS STATION 1,6km / 0,99 mil mesafede

GPS:-37.812801, 144.964508

Otel servisi

Check in başlangıç saati: - Check out bitiş saati:

  • Araba parkı
  • Servis aracı
  • Restoran
  • Tekerlekli sandalye erişimli otel
  • Klima
  • Wi-Fi
  • Kahvaltı

Konaklama olanaklarımız

Visitors looking for stylish, affordable Melbourne accommodation should look no further than Mercure Welcome Melbourne. Tastefully appointed and contemporary, guest rooms at this impressive Melbourne hotel offer everything needed for a comfortable stay. A vailable in a variety of configurations - including Superior and Premium options - guest rooms feature a range of convenient amenities, which include a TV with cable and pay-per-view channels, WIFI access, a work desk, a minibar and a modern ensuite.

Mercure Welcome Melbourne
oteli için konuklarımızın yorumları

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama 4.1/5

18.803 görüş

TripAdvisor Derecesi 3.5/5

4.816 görüş

Hotel Service

Tripadvisor puanı 3.0/5

Antonio T 26/02/2020 TripAdvisor onaylı yorum

Perfectly located right in the center of everything on little Bourke Street. We walked everywhere from the Hotel so that was great. Now for not so great stuff - Service is appalling :( !! There was a couple of people at the front desk who took no notice of the growing queue of people waiting to check-in. I did my check-in on the ACCOR app which was great but still had to queue so they could take the CC deposit, which turned out to be a 20 minute affair (insert angry emoji here). They were also taking phone calls and had absolutely no sense of urgency, something I noticed across breakfast and luggage drop as well. Now for the lifts (2 lifts) - poor people on the lower levels! Rush hours ex breakfast and check-out, would see other queues outside lift doors, with packed lifts coming down from the top floors. We were on level 9 and luckily, being that high, afforded us with entering the lift without too many spots taken but, by the time we stopped at almost every level on the way down, we would be packed like sardines once reaching the ground floor. C'mon Mercure, this is absolutely not acceptable by your paying guests. I can only imagine a fire drill over 11 floors with 330 rooms! What a shame we experienced all of this, I will most surely pay a little more next time to stay central and wont be suggesting the Mercure Welcome Melbourne to my friends. Sorry guys.

Dear Antonio T, Thank you for once again sharing your feedback on this channel as well through our online survey. We apologize for the inconveniences experienced and take your concerns on board and they have been passed on to our Management for their urgent attention. We thank you again for your feedback. Kind regards, Alex Mihardja Operational Project Manager

Blue Diamond Stakes Visit

Tripadvisor puanı 5.0/5

BellottoGold 26/02/2020 TripAdvisor onaylı yorum

Visited Melbourne for a couple of days to attend the races @ Caulfield. Have stayed here many times before and thoroughly enjoyed the experience once again. The central location was a big attraction plus the standard of the hotel was excellent. The customer service team were very professional too.

Dear BellottoGold, Thank you for returning to stay with us again on your recent visit to Melbourne. Very pleased to read that you once again thoroughly enjoyed your experience with us. The location of the hotel would have been one of the greatest advantages of your stay. As you mentioned you are in the centre of the city with all tourist attractions and shopping at your doorstep. We look forward to your next visit and thank you again for your continuous patronage. Sincerely, Alex Mihardja Operational Project Manager

Mixed Business and Pleasure

Tripadvisor puanı 4.0/5

FRED A Business - 24/02/2020 TripAdvisor onaylı yorum

If you have a few days of work and play in Melbourne the Mercure Welcome Melbourne is a great place to stay. Close to the main CBD, Shops, Theatres and China Town Restaurants. The motel shares a restaurant / bar with the Pullman which has good food and a provides a place for a drink with colleagues and friends.

Dear FRED A, Thank you for choosing to stay with us during your few days visit to Melbourne. Very pleased to read that you made the most of our central location and thank you for making a visit to Eva's Restaurant and Bar. We look forward to see you again on your next visit to Melbourne. Sincerely, Alex Mihardja Operational Project Manager

Centrally located with a little room for improvement

Tripadvisor puanı 4.0/5

batanie Solo travel - 06/02/2020 TripAdvisor onaylı yorum

Stayed in this hotel for 2 nights while in Melbourne. The hotel has a really great location very central and everything you need is just around the corner. I joined the Australian Open while I was there and for this purpose the hotel was definitely very well located. Just two stops with the free tram and then a little walk to the entrance. Definitely can recommend it for this purpose. The breakfast area does not really look like a restaurant - it's more of a canteen kind of feel. Also there is not a big selection of bred - mostly toast, no bred or rolls you'd get at Mercure in Germany for example. Other than that the buffet breakfast includes all essentials which is good. You can order poached eggs separately - unfortunately no omelette though :( The rooms are very small compared to other Mercure hotels I stayed in in the past. Not sure if the upgrade rooms are bigger as I only booked and got a normal room.

Dear batanie, Thank you for your time to provide feedback it is helpful to know what we need to change to improve our service. With 330 rooms in the building, some rooms are larger and with different outlook than others depending on the room and its location within the building. We take your concerns and constructive feedback on board and we hope to see you again soon. Sincerely, Alex Mihardja Operational Project Manager

Great hotel for the Australian Open

Tripadvisor puanı 5.0/5

lourdesc689 03/02/2020 TripAdvisor onaylı yorum

The Mercure Welcome Melbourne was centrally located to great shopping malls, Chinatown eateries, and the Australian Tennis Open. The free trams to the tennis are certainly a bonus, although I was able to walk home from the Rod Laver Arena one evening.

Dear lourdesc689, Thank you for staying with us and taking the time to write a review. We are pleased to hear that you enjoyed the central location of our hotel – it is ideal for those who want to make the most of what Melbourne has to offer. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager

The hotel is old & tired

Tripadvisor puanı 2.0/5

Navigator753786 28/01/2020 TripAdvisor onaylı yorum

The room was very small. The bathroom very tight a larger person would have difficulty turning around in the shower. We pillows were lumpy we had to request more pillows. The hotel is in bad need of renovations. However the cleanliness of the room and staff were great especially a young man called Tarun. He was so so helpful and provided service with a happy smile.

Brief stay in Melbourne

Tripadvisor puanı 4.0/5

walterchan2020 25/01/2020 TripAdvisor onaylı yorum

The location is superb, no question about it. The room can give you a good night sleep. The quality of the buffet breakfast is very average, but it fills you up. $25/person is slightly overprice, even if kids are free. The last thing I would suggest the hotel is to change the in-room lighting from 'cool daylight' to 'warm white'.

Dear walterchan2020, Thank you for taking the time to write a review of your brief stay staying with us. We appreciate your kind words and thank you for being constructive with your feedback. It has been passed on to our Management for their perusal. WE hope to see you again on your next visit to Melbourne. Sincerely, Alex Mihardja Operational Project Manager

Great Value hotel

Tripadvisor puanı 5.0/5

Bradley H 25/01/2020 TripAdvisor onaylı yorum

Very central hotel in the cbd. Staff were very friendly & helpful on checkin. The room was a good size & clean. The bed was very comfortable . The buffett breakfast was wonderful a good selection of foods. Checkout was quick & easy

Dear 798bradleyh, Thank you for sharing your recent positive experience. Very pleased to read that you found our hotel of a great value and appreciate your kind words. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager

Mercure stay

Tripadvisor puanı 3.0/5

rneal2020 23/01/2020 TripAdvisor onaylı yorum

The pictures on the website were much better than the actual accommodations. Budget hotel in many respects. Could not really differentiate this hotel between the budget Ibis line. Was there for three days and in retrospect should have paid a bit more and stayed at the Pullman next door.

Dear rneal2020, Thank you for sharing your review. I am sorry that the accommodation provided was below your expectations. We look forward to see you again in the future at the adjacent Pullman Melbourne on Swanston. Sincerely, Alex Mihardja Operational Project Manager


Tripadvisor puanı 1.0/5

696patricee 22/01/2020 TripAdvisor onaylı yorum

I booked 6 rooms for the weekend for family function. The booking system was chaotic. None of my guests were informed if they had breakfast or not. One guest was told she was only booked for 2 nights when it was 3. I was told I had only paid a deposit when I had paid in full. I was charged for early check in which should have been free as I am an Accor member. Your new website is also useless.

Dear 696patricee, Thank you for sharing your feedback. Allow me to apologize for the disappointed experience. I was made aware of your 6 reservations and those reservations were made via different distributions (some via online reservations and some via call center. Also they were made on different terms such as prepaid; prepaid with inclusions (NOR1 Breakfast, Late Check-out, etc.), pay on arrival, etc. I believe that our Reservations team made contact with you via email and phone calls to reconfirm all the requirements to ensure there were no complications on arrival or throughout the stay. We did not receive a response to an email sent by our Reservations agent prior to arrival, despite having several phone conversations with you offering assistance. I agree with you that the booking was experience was chaotic, however the Hotel tried to assist to avoid this and to make it more confusing, we also weren’t advised which Reservations to link as they were all under the one name and you did not wish to add your guests names to the booking. Thank you for your review and once again apologies for your disappointed experience. Kind regards, Alex Mihardja Operational Project Manager

Tired and in need of renovations

Tripadvisor puanı 2.0/5

shezzatunna 22/01/2020 TripAdvisor onaylı yorum

We were initially allocated room 1030. As we were walking down the hallway and arrived close to the room door there was a musty odour like something was wet. When we entered the room there was an overwhelming musty/mildew smell in the room. There was no way I could have slept in that horrific smell. Apart from the difficulty in sleeping in such a room, the smell and possible spores from mould or mildew is well recognised as a possible health issue. When I went to reception to seek another room the person I saw sought an upgrade from their manager but they were advised that this would only be provided at a cost of $10. Not wanting to make a fuss I agreed. However, having been an Accor Advantage Plus member for over 15 years I know that when I purchased the room the cost of an upgrade was $9. I am not concerned about the additional money but I am annoyed and upset about the treatment of an Accor member and the poor standard of the room. I don't believe that room 1030 should have been available at all. I can't be certain but it appeared that room 1030 wasn't even checked to resolve whatever the issue was before anyone else was allocated the room. I want to make it clear that I do not have any complaints in relation to the staff on the reception desk. They were helpful and tried their best. The room we were finally provided was okay but quite tired and in need of some tarting up. The bathroom was clean and a lot more modern than the rest of the room. Unfortunately, the pillows were the worst I have ever seen in a hotel. They were lumpy and hard. I did ask for other pillows for my second night and they were much better. The bed was also very average. I had to wonder what had happened to the beds and pillows etc. from the Mecure Treasury Gardens as the quality there was significantly better.

Dear shezzatunna, Thank you for your detailed feedback. We are sorry to hear that your stay with us was not satisfactory and we were unable to provide you with a thoroughly comfortable & enjoyable stay. We certainly take your concerns on board and they have been passed on to our higher Management for their perusal. We hope you will allow us the opportunity to welcome you back to our hotel for a better experience. Sincerely, Alex Mihardja Operational Project Manager

adequate hotel, good location

Tripadvisor puanı 3.0/5

petal1313 Family - 16/01/2020 TripAdvisor onaylı yorum

updated very small bathroom. Rooms need updating. Stains on armchair. Hard beds hard pillows. TV needs replacing asap sound is muffled, picture blurry and indistinct colour, screen too small. Prob won't stay here agin.

Dear petal1313, We are very appreciative of your review. Apologies that we didn't tick all the boxes and thank you again for your feedback. Sincerely, Alex Mihardja Operational Project Manager

Get away from Canberra's Smoke

Tripadvisor puanı 4.0/5

daveHotel Solo travel - 09/01/2020 TripAdvisor onaylı yorum

This stay at Mercure was prompted by the ongoing smoke in Canberra. Having previously stayed at the Mercure, I knew it to be comfortable, very well located in the heart of Melbourne and clean. This stay was all of those things again.

Dear daveHotel, Thank you for returning to stay with us again during your recent escapade from the ongoing smoke in Canberra. Very pleased to read that your stay was as comfortable as your previous stay. We hope to see you again soon. Sincerely, Alex Mihardja Operational Project Manager

Great position,a little run down but great staff

Tripadvisor puanı 3.0/5

gregstevens67 Couples - 03/01/2020 TripAdvisor onaylı yorum

Friendly staff who go out of their way to help you. Hotel foyer and room was a bit run down but I noticed they are renovating some rooms. Fantastic position in the middle of Melbourne colse to everything.

Dear gregstevens67, Thank you for your recent patronage. I am sorry to read that we did not tick all the boxes during your stay but appreciate you mentioning our team’s friendly & helpful attitude. Feedback such as yours allows us to identify areas of improvement and I thank you for providing a review. Sincerely, Alex Mihardja Operational Project Manager

In the heart of Chinatown and Shopping

Tripadvisor puanı 4.0/5

noodlebx Family - 29/12/2019 TripAdvisor onaylı yorum

Location is great everything straight outside your door, Chinatown has hundreds of restaurants to choose from the shopping centers are again outside your door but keep your wife on a short leash as its expensive. I preferred the DFO and let her loose she had all the biggest brands glamoring for her dollars and she just loved it. The trams are everywhere and free within the city so no need to Uber it and the walking will allow you to soak in the city too. The hotel had everything going for it but it would be nice if you could request a softer bed as these are like rocks. The pillow once again was a rock but they quickly changed it to something softer which was more to my liking. I definitely would stay here again but I just hope they have options on the beds by then.

Nice Centrally Located Hotel

Tripadvisor puanı 4.0/5

SJH2702 Solo travel - 21/12/2019 TripAdvisor onaylı yorum

Centrally located in the Melbourne CBD just a few steps away from Bourke Street Mall plus Swanston St & Elizabeth St trams makes this an ideal location to stay to explore the city. The well sized room was nice & clean.

Another lovely stay

Tripadvisor puanı 5.0/5

paulscan1 Couples - 21/12/2019 TripAdvisor onaylı yorum

Another great stay which we thoroughly enjoyed with nice staff. Lovely breakfast with great choices. Room spotless and comfortable bedding. The hotel is well located in the centre of melbourne and walking distance to Southern Cross train station

needs a god overhaul

Tripadvisor puanı 3.0/5

C S Solo travel - 19/12/2019 TripAdvisor onaylı yorum

Hotel is looking shabby, beds old and uncomfortable with dips in them as if some1 has just got up but getting and update soon I was told I like the go Green aspect, no 1 needs towels and sheets done daily and i always use when stay at Mercure

President's Cup Golf Trip

Tripadvisor puanı 4.0/5

Charles05121943 Friends getaway - 16/12/2019 TripAdvisor onaylı yorum

Central location of the Mercure made the choice to stay and return very easy. Arrived late due to travel delays, but a welcome meal in the recently revamped Eva's bar and restaurant was first class, as was two days of breakfast in the Louden Restaurant.

Short stay

Tripadvisor puanı 5.0/5

Leo D Couples - 16/12/2019 TripAdvisor onaylı yorum

Very nice hotel in heart f the city,next to Chinatown and all good eateries in Melbourne.Staff are excellent and very friendly,will help you out with all your needs.Soul cafe great place for a snack and EVA'S bar is exceptional.

En yeni 20 yorumlarımız

ile iş birliği içinde TripAdvisor

Yakındaki diğer otellerimiz

melbourne şehrindeki tüm otellerimiz