Novotel Szeged 4 stars

Customer review rating (ALL Rating) 4.8/5 1,692 reviews

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Novotel Szeged - Image 1
Novotel Szeged - Image 2
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Novotel Szeged - Image 4
Maros utca 1, NTAK: SZ19000815, szálloda, 6721 SZEGED, Hungary

Description

Hotel extras

  • Modern restaurant and bar with Hungarian and International dining experience

  • Outstanding service, provided by our professional and friendly staff

  • Beautiful terrace with a nice and warm atmosphere

  • Kids' play area in the lobby for our youngest guests

  • 3 versatile meeting rooms for events, overlooking the Tisza river

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with 2 single beds

Photo out of - Superior Room with 2 single beds

Experience the perfect blend of modern design and well-being. Our Superior Room features: twin beds (90*200) & sofa, LCD TV, minibar, shower or bathtub, hairdryer, tea & coffee making facilities, laptop-size safe. FREE WI-FI. Up to 2 adults & 1 children.

  • Views:

    City View

Max. number of persons
3
Area
From 23 m² / 247 sq ft

Bedding

Single bed(s) x2

Single sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • 3 pers. max
  • 23 m² / 247 sq ft
  • Bedding 2 x Single bed(s) and 1 x Single sofa bed(s)
  • Views: City View
See availabilities

Enjoy the ideal mix of contemporary design and comfort in a room featuring a queen-size bed (180x200) and a cozy sofa. Admire the city view as you indulge in a treat from the complimentary minibar or savor a hot coffee from your private Nespresso machine.

  • Views:

    City View

Max. number of persons
4
Area
From 23 m² / 247 sq ft

Bedding

Double bed(s) x1

Double sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Experience the perfect blend of modern design and well-being featuring a queen-size bed (180*200) and a cozy sofa. Admire a river view while enjoying a hot coffee from your private Nespresso machine.

  • Views:

    River side

Max. number of persons
4
Area
From 23 m² / 247 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Relax and enjoy the modern design and fascinating view. Our Suite features: spacious living area, queen bed (180*200cm) & sofa, LCD TV, minibar, shower, hairdryer, tea & coffee making facilities, laptop-size safe. FREE WI-FI. Up to 2 adults & 2 children.

  • Views:

    City View

Max. number of persons
4
Area
From 34 m² / 365 sq ft

Bedding

Double bed(s) x1

Double sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Szeged

Maros utca 1, NTAK: SZ19000815, szálloda
6721 SZEGED
Hungary

GPS:46.257459, 20.159732

Telephone
Fax +36 62 562 221

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 140 rooms
  • 6 rooms for people with reduced mobility
  • 6 connecting rooms
  • 140 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

  • German
  • English

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundromat

Entertainment

  • Pool Table

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Plugs and converters available on desks

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Room service Additional charge

Business

3 Meeting rooms

Business Center

  • Self service business center
  • Business center is wheelchair accessible

Family

Services for children

  • Video game area
  • Play area

Sports and leisure

Boat excursions

  • Nearby
  • On site
  • Indoor parking
  • Private
  • 16 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.5 ft

  • Parking pricing: 25 EUR 25 EUR Per day

Services & equipment

  • Electric car recharging units 22 kVA
  • TESLA recharging units

Vehicles

  • Motorcycle places

Security

  • Extinguisher
  • CO detection in car park
  • Video surveillance in parking
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Accessible parking

Open air parking

Additional charge

Maros utca 1, NTAK: SZ19000815, szálloda, 6721 Szeged, Hungary

GPS:46.257459, 20.159732

Parking information

  • On site
  • Outdoor parking
  • Private
  • 53 parking spaces
  • Parking opened 24/7

  • Parking pricing: 15 EUR 15 EUR Per day

Services & equipment

  • Intercom
  • TESLA recharging units

Vehicles

  • Motorcycle places

Security

  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

NOVO2 RESTAURANT

Photo out of - NOVO2 RESTAURANT

In NOVO2, apart from excellent food, we also serve great entertainment. Come enjoy an evening full of attractions. Be sure to ask our staff about the event we have planned for today.

Cooking style
International
Chef name
Roland BUZA
Capacity
80
Accessibility
Accessible service
Maros utca 1, NTAK: SZ19000815, szálloda, 6721 Szeged, Hungary
Telephone +36 62 562 280

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

In NOVO2, apart from excellent food, we also serve great entertainment. Come enjoy an evening full of attractions. Be sure to ask our staff about the event we have planned for today.

NOVO2 Lounge Bar is a friendly place not only to our guests, but also to our whole planet. We pay special attention to the problem of excessive waste of food. Thanks to a special system for orders and deliveries, we use all the products effectively.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,692 reviews

Customer review rating 5.0/5

Penko N. Families - Confirmed reviews ALL

Dear Mr. N., Thank you for your kind words regarding your recent stay at Novotel Szeged. We are delighted to hear that you appreciated our prime location, the cleanliness of our rooms, and the friendliness of our staff. Your satisfaction is our top priority, and your feedback motivates us to continue providing excellent service. We look forward to welcoming you back in the future. Best regards, Renáta Földházi Quality Manager

Customer review rating 5.0/5

Olaf R. Couples - Confirmed reviews ALL

Dear Olaf R., Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that you felt at home during your stay and appreciated our skilled and polite staff, as well as the quality of our food. Your feedback is invaluable, and we look forward to welcoming you back for another enjoyable visit. Best regards, Renáta Földházi Quality Manager

Customer review rating 2.5/5

Olga B. Families - Confirmed reviews ALL

Dear Olga B., Thank you for sharing your feedback regarding your recent stay. I regret to hear that you found our rates to be higher than your expectations. We strive to offer competitive pricing, and it is possible that the rates may vary on different platforms due to various factors. We appreciate your understanding in this matter and hope you will consider us for your future travels. Best regards, Renáta Földházi Quality Manager

Customer review rating 4.0/5

Gavin M. R. Business - Confirmed reviews ALL

Dear Gavin M. R., Thank you for your kind words regarding our lovely rooms and prime location. We sincerely appreciate your feedback regarding our services, including laundry, room cleaning, and bar. Your insights are valuable as we strive to enhance the overall guest experience. Please rest assured that your comments will be taken into account in our ongoing efforts to provide the best service possible. We hope to welcome you back in the near future! Best regards, Renáta Földházi Quality Manager

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Dear Alexandru, Thank you for your wonderful feedback. We are thrilled to hear that you had an excellent experience during your stay. Your kind words will surely be shared with our Front Desk team, who continuously strive to provide exceptional service. We look forward to welcoming you back on your next visit to Novotel Szeged. Best regards, Renáta Földházi Quality Manager

Dear Mr. N., Thank you for your kind words regarding your recent stay at Novotel Szeged. We are delighted to hear that you appreciated our prime location, the cleanliness of our rooms, and the friendliness of our staff. Your satisfaction is our top priority, and your feedback motivates us to continue providing excellent service. We look forward to welcoming you back in the future. Best regards, Renáta Földházi Quality Manager

Customer review rating 5.0/5

Olaf R. Couples - Confirmed reviews ALL

perfect setting, very skilled and polite staff, good food.

Dear Olaf R., Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that you felt at home during your stay and appreciated our skilled and polite staff, as well as the quality of our food. Your feedback is invaluable, and we look forward to welcoming you back for another enjoyable visit. Best regards, Renáta Földházi Quality Manager

Customer review rating 2.5/5

Olga B. Families - Confirmed reviews ALL

It’s actually was more expensive than on the Booking.com not the good value for the money

Dear Olga B., Thank you for sharing your feedback regarding your recent stay. I regret to hear that you found our rates to be higher than your expectations. We strive to offer competitive pricing, and it is possible that the rates may vary on different platforms due to various factors. We appreciate your understanding in this matter and hope you will consider us for your future travels. Best regards, Renáta Földházi Quality Manager

Customer review rating 4.0/5

Gavin M. R. Business - Confirmed reviews ALL

Rooms and location good but the services need to improve

Dear Gavin M. R., Thank you for your kind words regarding our lovely rooms and prime location. We sincerely appreciate your feedback regarding our services, including laundry, room cleaning, and bar. Your insights are valuable as we strive to enhance the overall guest experience. Please rest assured that your comments will be taken into account in our ongoing efforts to provide the best service possible. We hope to welcome you back in the near future! Best regards, Renáta Földházi Quality Manager

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

All good. Congrats to the Front Desk team!

Dear Alexandru, Thank you for your wonderful feedback. We are thrilled to hear that you had an excellent experience during your stay. Your kind words will surely be shared with our Front Desk team, who continuously strive to provide exceptional service. We look forward to welcoming you back on your next visit to Novotel Szeged. Best regards, Renáta Földházi Quality Manager

Customer review rating 5.0/5

Cristian B. Families - Confirmed reviews ALL

Novotel is well located, at a 20 minutes walk from the center. Rooms are ok, beds are comfortable. The only minus was the size of the bathroom.

Dear Cristian B., Thank you for your positive feedback regarding your stay at Novotel Szeged. We are pleased to hear that you enjoyed our convenient location and found the beds comfortable. Regarding your concern about the bathroom size, unfortunately, this is an aspect we cannot change. However, we encourage you to consider one of our Superior suites on your next visit, which feature larger bathroom areas for enhanced comfort. Best regards, Renáta Földházi Quality Manager

Customer review rating 5.0/5

Arvid F. Families - Confirmed reviews ALL

Easy check-in/check-out. Great location. EV charging available (upon request/pre-booking) in a paid garage attached to the hotel. Nice breakfast. Something for all of us, a family of 4. Overall great stay.

Dear Arvid F., Thank you for your kind review. We are delighted to hear that you enjoyed your stay and found our location convenient for exploring Szeged. It is also wonderful to know that your family appreciated the breakfast options we offer. We strive to provide a seamless check-in and check-out experience and are pleased that it met your expectations. We look forward to welcoming you back in the future. Best regards, Renáta Földházi Quality Manager

Customer review rating 4.5/5

Silviu C. C. Business - Confirmed reviews ALL

Good location, friendly staff, clean, enough parking spaces, good food.

Dear Silviu C. C., Thank you for your kind feedback regarding your recent stay at Novotel Szeged. We are delighted to hear that you found our location convenient and enjoyed the comfort of our facilities. It is also gratifying to know that our staff made a positive impression. Your appreciation of our cleanliness and food quality is highly valued. We look forward to welcoming you back in the future. Best regards, Renáta Földházi Quality Manager

Customer review rating 3.5/5

Josip M. Business - Confirmed reviews ALL

awesome location, delicious food

Dear Josip M., Thank you for your feedback regarding your recent stay with us. We are delighted to hear that you appreciated our location and enjoyed the food offered at our hotel. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future to provide you with an even more enjoyable experience. Best regards, Renáta Földházi Quality Manager

Customer review rating 1.5/5

Gabor K. Families - Confirmed reviews ALL

Multiple emails begging for a review.. You shouldn't open game rooms for breakfast, the children are not eating anything because they want to get into the flashy rooms.

Dear Gabor K., Thank you for taking the time to share your feedback. We would like to kindly clarify that the review request email is automatically sent after check-out as part of our standard guest communication process. Of course, guests who do not wish to participate are always free to simply ignore the message. We are sorry to hear that the children’s area created a distraction during breakfast. Our aim with these facilities is to provide a more enjoyable experience for families staying with us, but we understand that every guest has different preferences. Best regards, Földházi Renáta Quality Manager

Customer review rating 4.0/5

Goekhan Y. Families - Confirmed reviews ALL

Hospitaly was great, hotel was clean and tidy. The only thing that was a bit less good was food information at breakfast. Wood have been nice to see what is in omelets and all the food that are being prepared by the staff self. This for alergeen, vegan etc kind of information.

Dear Goekhan Y., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our hospitality and found the hotel clean and tidy. We appreciate your feedback about the food information at breakfast. We understand the importance of dietary information for our guests, and your suggestion will be taken into consideration as we continually strive to improve our services. Best regards, Renáta Földházi Quality Manager

Customer review rating 4.5/5

Karolina S. Couples - Confirmed reviews ALL

We were very content with the Novotel. The staff was very nice, we even got a room upgrade and guest of the day voucher for a drink. They had reserved a parking spot at the charging station as requested. The room was big, nice view over the river. The bathroom was small but well equipped with enough shower space and Rituals cosmetics. Breakfast had a good variety. We plan on returning next time we are passing through.

Dear Karolina S., Thank you for taking the time to share your positive experience at Novotel Szeged. We are delighted to hear that you enjoyed your stay and appreciated our spacious rooms, the beautiful view over the river, and our well-equipped bathrooms. It is always gratifying to know that our guests find value in the amenities we provide, including the Rituals cosmetics. We are particularly pleased that our team made your stay memorable with a room upgrade and the guest of the day voucher. Our staff strives to ensure that each guest feels welcomed and well taken care of, and your kind words will certainly motivate them further. Regarding the parking, we are glad we could accommodate your request for a reserved spot at the charging station. We look forward to welcoming you back on your next visit and hope to exceed your expectations once again. Best regards, Renáta Földházi Quality Manager

Customer review rating 5.0/5

Nistor A. Families - Confirmed reviews ALL

Great location, great room

Dear Nistor A., Thank you for your wonderful feedback regarding your recent stay. We are delighted to hear that you enjoyed our prime location and the comfort of your room. Your satisfaction is our priority, and it is gratifying to know we met your expectations. We look forward to welcoming you back in the future for another great experience. Best regards, Renáta Földházi Quality Manager

Customer review rating 5.0/5

Alexandru L. Families - Confirmed reviews ALL

Congrats for the Front Desk team!

Dear Alexandru L., Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed your stay and appreciate your kind words regarding our Front Desk team. Your feedback serves as a great motivation for our staff to continue delivering excellent service. We hope to welcome you back! Best regards, Renáta Földházi Quality Manager

Customer review rating 3.5/5

Tibor P. Families - Confirmed reviews ALL

The location was good but the matrasses were too soft.

Kedves P. Tibor, Köszönjük, hogy megosztotta velünk részletes visszajelzését. Örömmel látjuk, hogy elégedett volt szállodánk elhelyezkedésével, a be- és kijelentkezés folyamatával, kollégáink munkájával, valamint a Wi-Fi és a foglalás élményével is. Sajnáljuk ugyanakkor, hogy a matracok keménysége nem felelt meg teljes mértékben az elvárásainak. Vendégeink komfortja kiemelten fontos számunkra, ezért észrevételét továbbítjuk az illetékes csapat felé. Köszönjük a tisztasággal, reggelivel és ár-érték aránnyal kapcsolatos visszajelzését is. Ezek segítenek bennünket abban, hogy folyamatosan javítsuk szolgáltatásainkat. Reméljük, hogy a jövőben ismét vendégül láthatjuk Önt a Novotel Szegedben. Üdvözlettel, Földházi Renáta Quality Manager

Customer review rating 0.5/5

Manish S. Business - Confirmed reviews ALL

I am writing this formal complaint to bring to your immediate attention two serious incidents of unprofessional conduct and operational failures experienced during my recent stay at Novotel Szeged, Hungary (11–14 May 2026). I expect this matter to be treated with the gravity it deserves. As a global hospitality brand, Accor Group and Novotel must recognize that their properties receive guests from diverse nationalities and professional backgrounds — not exclusively European travelers. It is therefore imperative that front office staff are trained to be educated, composed, and courteous at all times. Regrettably, the staff at Novotel, Szeged, Hungary fell far short of these standards on two separate occasions. ________________________________________ INCIDENT 1 — Check-In Denial & Payment Mishandling Monday, 11 May 2026 | Approx. 22:35 hrs I had made confirmed reservations for two rooms (for guests Manish (myself) and Mr. Rajat) via official email correspondence with your staff member, Mr. Virág Klein, (Sales Representative at Novotel, Szeged) on Thursday, 09 April 2026 at 15:12 hrs, for a 3-night stay (11–14 May 2026). At check-in, the front desk staff denied the existence of my booking (Manish) without making any effort to verify the reservation — despite the booking for my colleague Rajat being readily available in the system. Only after approximately 30 minutes of deliberation, during which I presented printed copies of my complete email exchange with Mr. Virág Klein did, the staff member agree to honor my reservation. Subsequently, the staff member asked me to pay €378 as per hotel policy, but when I paid €400 upfront, he was unable to return my change of €22. I offered the reasonable and entirely practical alternative of settling the remaining balance — either €8 (against an advance of €370) or full payment of €78 (against an advance of €300) at the following morning or at checkout. This straightforward and good-faith request was refused outright. I find it deeply concerning that a property of Novotel's stature was unable to manage a basic cash transaction, leaving a guest to seek assistance from strangers in the queue simply to resolve a change amount. This reflects a serious lapse in basic front desk operations and guest handling. ________________________________________ INCIDENT 2 — Verbal Abuse & Deliberate Billing Errors by Front Office Supervisor Thursday, 14 May 2026 | Approx. 07:35 hrs. During checkout, I interacted with Mr. Balázs Mákos, Front Office Supervisor, regarding my invoice. My request was simple and clearly supported by prior written communication: since room charges and breakfast are billed at VAT rates (5% for buffet breakfast) apart from City Tax, I requested either a separate invoice for breakfast or a clearly itemized combined invoice both standard and legitimate billing practices. Mr. Mákos refused both options outright, without explanation. When I produced the email from Mr. Virág Klein, which explicitly states: "The buffet breakfast (5% VAT) appears separately on our invoices" — directly contradicting his refusal — he still declined to comply. He then deliberately issued an invoice with an incorrect address (Mumbai) for my booking, while my colleague Rajat's invoice correctly reflected New Delhi. When I pointed out this error and requested a correction, Mr. Mákos responded dismissively: " I have been working here for past 10 years, you have to talk to Management, only then we’ll see what we can do in your case." Most shockingly, when I followed up by requesting the corrected invoice be sent to my email, Mr. Mákos raised his voice at me in a public setting and stated: "You are illiterate — can't you see I am busy with other guests? You are very impatient." This statement is wholly unacceptable, disrespectful, and deeply unprofessional. No guest — regardless of nationality, language, or background — should ever be subjected to such language by a senior hospitality professional. A Front Office Supervisor, of all staff, should be the standard-bearer for guest service, not its most visible failure. I departed the hotel with my delegation (team UITP) without the matter being resolved. It is telling that Mr. Mákos subsequently emailed me at 13:03 hrs to request the correct billing address and issued the corrected invoice by 13:40 hrs — confirming that he was both capable of making the correction and had been aware of the error all along. His earlier refusal and abusive behavior were therefore entirely unjustified. ________________________________________ MY REQUESTS TO MANAGEMENT 1. Review CCTV footage of the reception area covering both incidents (11 May ~22:35 hrs and 14 May ~07:35 hrs) to independently verify the conduct described above. 2. Investigate and take appropriate disciplinary action against Mr. Balázs Mákos and Issue a formal written apology for the verbal abuse directed at me 3. Conduct a review of front desk training, particularly regarding reservation handling, cash management, invoicing procedures, and guest communication across diverse nationalities. 4. Provide a written response detailing the actions taken — not a generic, non-committal acknowledgement. I anticipate a thorough and substantive response. I am also prepared to escalate this complaint to Accor Group's corporate Guest Relations team, consumer forums, and relevant travel review platforms if the matter is not addressed with appropriate seriousness.

Customer review rating 3.5/5

Giancarlo S. Business - Confirmed reviews ALL

Breakfast average. Bed comfortable. Room nice side view of river. Reception staff ok but was unpleasant to witness some negative behaviour by a member of staff toward a fellow guest.

Dear Giancarlo S., Thank you for taking the time to share your feedback. I am pleased to hear that you found our location convenient and enjoyed the comfort of your room. However, I sincerely apologize for the negative interaction you witnessed involving our staff. We strive to maintain a professional atmosphere, and I appreciate your bringing this to our attention to ensure a better experience for all our guests. Best regards, Renáta Földházi Quality Manager

Customer review rating 4.5/5

Rajat G. Solo - Confirmed reviews ALL

All well. Should have improved with atleast a bottle of water. AC of room 326 need to be checked.

Dear Rajat G., Thank you for sharing your feedback with us. We are pleased to hear that you appreciated our central location and that overall you had a pleasant stay. We would like to kindly mention that one complimentary bottle of water is prepared in every room upon arrival for our guests. We also appreciate your comment regarding the air conditioning and will continue to monitor our rooms carefully to ensure guest comfort at all times. Thank you once again for your feedback, and we hope to welcome you back in the future. Kind regards, Földházi Renáta Quality Manager

Customer review rating 5.0/5

Nenad C. Families - Confirmed reviews ALL

I must say that I enjoyed it, my son liked the xbox with driving, please try to instal one more so that next time I can drive with him

Dear Mr. C., Thank you for your kind words regarding your recent stay at Novotel Szeged. We are delighted to hear that you enjoyed our prime location, appreciated our friendly staff, and found your room to be very clean. Your feedback about the Xbox is noted, and we will certainly consider your suggestion for future improvements to enhance our guests' experiences. We look forward to welcoming you back! Best regards, Renáta Földházi Quality Manager

Customer review rating 4.5/5

Vlad T. Families - Confirmed reviews ALL

The location is nice. We had a nice view of the Tisza river from the 7th floor. As we arrived rather late, the fact that we could order pizza from the restaurant and have it delivered to our room was extraordinnary. The parking is not free, but is not expensive either. We stayed just one night therefore cannot say what a longer stay would look like.

Dear Vlad T., Thank you for your kind feedback regarding your recent stay at Novotel Szeged. We are delighted to hear that you enjoyed our location and the view from your room. It is wonderful to know that you found our room service option convenient after your late arrival. Regarding the parking, we appreciate your understanding of the charges, as they reflect the proximity of our hotel to the city center and the limited availability of free spaces. We hope to welcome you back for a longer stay in the future. Best regards, Renáta Földházi Quality Manager

Other web-users rate our hotel

  • 363 reviews 8.2/10 Location
  • 542 reviews 8.1/10 Room
  • 455 reviews 9.2/10 Service
  • 9 reviews 4.2/10 WiFi
  • 285 reviews 8.6/10 Breakfast
  • 282 reviews 8.9/10 Cleanliness
  • 84 reviews 9.1/10 Vibe
  • 8 reviews 2.2/10 Wellness Area

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