Le Medina Essaouira Thalassa Sea&Spa, MGallery Coll 5 stars

Customer review rating (ALL Rating) 4.4/5 808 reviews

Best price
guarantee
Le Medina Essaouira Thalassa Sea&Spa, MGallery Coll - Image 1
Le Medina Essaouira Thalassa Sea&Spa, MGallery Coll - Image 2
Le Medina Essaouira Thalassa Sea&Spa, MGallery Coll - Image 3
Le Medina Essaouira Thalassa Sea&Spa, MGallery Coll - Image 4
Avenue Mohamed V, 44000 Essaouira, Morocco

Description

Hotel extras

  • Two minutes from the UNESCO World Heritage-listed medina

  • Partner of the city's major arts festivals

  • A Memorable Moment where you can discover Medina's rich heritage

  • A private golden sandy beach

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard room with twin beds - City facing

Photo out of - Standard room with twin beds - City facing

Room measuring 30m2 opening onto a balcony overlooking the city. Includes LCD TV, mini-bar, Internet access, safe, telephone, air conditioning, heating and bathtub.

  • Views:

    City View

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Baby crib on request

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug
  • Roll-in shower with grab bars (no fixed seat)

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room

Comfort Features

  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Slippers
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • 3 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x Twin bed(s)
  • Views: City View
See availabilities

Room with an area of 31 m² (334 sq. ft.) with a king-size bed, opening onto a furnished terrace that offers a view of the swimming pool. Includes LCD TV, minibar, Internet access, safe, telephone, air conditioning and heating, and a walk-in shower.

  • Views:

    Pool side

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 31 m² / 333 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Slippers
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Room with an area of 31 m² (334 sq. ft.) with twin beds, opening onto a furnished terrace that offers a view of the swimming pool. Includes LCD TV, minibar, Internet access, safe, telephone, air conditioning and heating, and a walk-in shower.

  • Views:

    Pool side

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 31 m² / 333 sq ft

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Slippers
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Room with an area of 31 m² (334 sq. ft.) with king-size bed, opening onto a furnished terrace that offers a panoramic view of the bay of Essaouira. Includes LCD TV, minibar, Internet, safe, telephone, air conditioning and heating, bathtub and shower.

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 31 m² / 333 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Slippers
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

334 sq. ft. (31 m²) room with a king-size bed, opening onto a furnished terrace with panoramic a view of Essaouira bay. Includes LCD TV, minibar, internet, safe, telephone, AC, heating, bathtub + shower.

  • Views:

    Ocean/Sea view

Max. number of persons
3
Area
From 31 m² / 333 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room

Comfort Features

  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Slippers
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Suite

Executive Suite with a king-size bed and view of the swimming pool

Photo out of - Executive Suite with a king-size bed and view of the swimming pool

Suite with an area of 60 m² blending luxury and tradition, with pool view, lounge, dressing room, 2 restrooms and espresso machine. Internet, TV, minibar, Internet access, safe, telephone, air conditioning and heating, bathtub & shower

  • Views:

    Pool side

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 60 m² / 645 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Suite

Executive Suite with king-size bed and sea view

Photo out of - Executive Suite with king-size bed and sea view

Suite with an area of 60 m² blending luxury with tradition, with sea view and lounge, dressing room, 2 restrooms and espresso machine. Internet, TV with DVD, minibar, Internet access, safe, telephone, air conditioning and heating, bathtub & shower

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 60 m² / 645 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Hotel location

Le Medina Essaouira Thalassa Sea&Spa, MGallery Coll

Avenue Mohamed V
44000 Essaouira
Morocco

GPS:31.508509, -9.765902

Telephone
Fax +212 5244-79080

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • ESSAOUIRA MOGADOR Additional charge
  • RAK Additional charge
  • ESU Additional charge
  • MARRAKECH MENARA Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 117 rooms
  • One room for people with reduced mobility
  • 22 connecting rooms
  • 2 floors

Languages spoken at the hotel

  • Arabic
  • English
  • Spanish
  • French

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Porter

  • Porter

Currency exchange

  • Currency exchange

Catering

3 Restaurants

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Express Additional charge
  • Buffet Additional charge
  • Children Additional charge
  • Room service Additional charge

Business

3 Meeting rooms

Business Center

  • Business center with support staff

Family

Babysitting on request

  • Babysitting on request

Equipements for children

  • Bottle Warmer

Services for children

  • Board games available
  • Tourist guide for families
  • Children''s TV Channels

Well-being

Indoor heating Additional charge

  • On site

Outdoor swimming pool

  • Outside
  • On site

Fitness room

  • On site
  • Hammam
  • Jacuzzi/Whirlpool bath
  • Solarium / UV
  • Massage

Spa Center Additional charge

  • On site

Sports and leisure

Gym Additional charge

  • Nearby

Private beach

  • On site

Gym

  • On site

Horseback riding Additional charge

  • Nearby

Private beach

  • Nearby

Wind surfing facilities Additional charge

  • Nearby
  • On site
  • Outdoor parking
  • Private
  • 20 parking spaces
  • Parking for a week

Security

  • Video surveillance in parking

Accessibility

  • Accessible parking

ARGANIER

Non contractual photo

Currently unavailable

Exceptional closings

Other informations

Services

  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace
  • Exceptional View
  • Thematic parties and animation
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Vinoteca
  • Underground Cellar
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Halal menu
  • Salt-free menu
  • Vegetarian menu

L'Arganier offers an international buffet breakfast, served from 7am to 10:30am. A real journey of flavors for food lovers in a friendly atmosphere.

With a breathtaking view of Essaouira Bay, MBeach welcomes you from noon to 11 pm. Enjoy tasty cuisine with fresh flavors of the sea and Mediterranean specialties, on the terrace or the private beach.

LA SCALA

Photo out of - LA SCALA

In the lobby, La Scala Bar is open from 11am to 5pm and offers traditional Moroccan tea and a selection of drinks.

Bar Type
LOBBY BAR
Capacity
20
Accessibility
Accessible service
Telephone +212 5244-79000

Other informations

Services

  • Free Wireless internet (WiFi)
  • Wheelchair access

Payment

  • Cash

In the lobby, La Scala Bar is open from 11am to 5pm and offers traditional Moroccan tea and a selection of drinks.

The Mpool pool is a real oasis and offers a peaceful swim sheltered from the wind. The thalassotherapy seawater pool is also open to all from 7.30 pm.

A wide range of equipment and activities provided by our coach to rebalance your body and mind.

Experience the calm and invigorating setting of our Spa. Enjoy the beneficial effects of seawater or discover Eastern beauty secrets.

Book

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  808 reviews

Customer review rating 4.0/5

Nicolas L. Families - Confirmed reviews ALL

Dear M Nicolas, Thank you for taking the time to share your detailed feedback with us. We are delighted to know that you appreciated our ideal location, the beauty of the property, our private beach, and the warm welcome from our team. We also sincerely appreciate your comments regarding the occasional delays in responding to requests and, in particular, the availability of umbrellas on the private beach. We fully understand how important shade is for our guests’ comfort, and we regret that the number of umbrellas did not meet your expectations. Your feedback has been shared with the relevant teams as we continue working to improve the guest experience. We are also pleased that you appreciated our ongoing renovation, which is part of our commitment to offering an even more comfortable and refined experience in the future. We hope to have the pleasure of welcoming you back to Essaouira and providing you with an experience that fully meets your expectations. Warm regards, Direction,

Customer review rating 2.0/5

Arnaud B. Families - Confirmed reviews ALL

Dear M Arnaud, Thank you for taking the time to share your detailed feedback. We are truly sorry to learn that your stay was impacted by the renovation works and that the experience did not meet your expectations. We fully understand that noise and construction activity can be particularly disruptive during a holiday. We sincerely regret that, despite the information communicated regarding the ongoing renovation, you did not feel sufficiently informed prior to your arrival. We also take note of your comments regarding the service speed and availability of our teams, as well as your experience as an ALL Gold/Platinum member. We are sorry that you did not feel the recognition and attention you would normally expect from your membership status. Your decision to shorten your stay is particularly disappointing to us, and we sincerely apologize for the inconvenience and frustration caused. Please be assured that your feedback has been shared with the relevant teams so that the necessary improvements can be addressed. We hope to have the opportunity to welcome you again in the future and provide you with the peaceful and attentive experience you expected. Warm regards, La Direction,

Customer review rating 2.5/5

Abdellah B. H. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback and, above all, for your loyalty as an **ALL Platinum** member. We are truly sorry that your stay did not fully reflect the level of recognition and hospitality you expected. After check with reception, we would, however, like to clarify that during your stay we were pleased to extend several Platinum benefits to you. For Room 235, we prepared a Platinum welcome gift along with our VIP amenities, offered a complimentary minibar, and granted a late check-out to provide you with greater comfort. In addition, we were pleased to accommodate the 7th guest free of chargeas a gesture of goodwill. Regarding the room upgrade, please note that upgrades are always subject to availability at the time of arrival. We sincerely regret that we were unable to provide the next room category during your stay. We are also sorry if there was any misunderstanding regarding the room occupancy information or the minibar policy. Your comments have been shared with our team to ensure that communication is clearer and that every ALL Platinum member feels genuinely recognized and valued throughout their stay. Your feedback is very important to us, and we hope to have the opportunity to welcome you back and provide you with the seamless and personalized experience you expect from MGallery and the ALL loyalty program. Direction,

Customer review rating 3.5/5

Susan C. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to learn that your stay did not meet your expectations. We sincerely apologize that the ongoing renovation works had such a significant impact on your experience. We understand how the construction noise, dust, and the views overlooking the work areas could detract from the comfort and relaxation you were expecting, and we regret the inconvenience this caused. These renovations are part of an extensive project designed to enhance our facilities and provide an even better experience for our guests in the future. Throughout this period, we are making every effort to minimize disruption, although we recognize that this was not your experience. Your comments have been shared with our management team as they are invaluable in helping us improve the way we manage and communicate during this transition. We hope you will consider giving us another opportunity to welcome you back once the renovation project is complete, so that we can provide you with the peaceful and memorable stay you deserve. Direction,

Customer review rating 4.5/5

Laura T. Families - Confirmed reviews ALL

Dear Ms Laura, Thank you very much for your wonderful review and for sharing your experience at Le Médina Essaouira Sea & Spa. We are delighted to read that you enjoyed our prime location facing the beach, the comfort of our rooms, our scrumptious breakfast, and the warm hospitality of our team. Your kind words are a great source of motivation for all of us. We also sincerely appreciate your understanding regarding our ongoing renovation works. It is rewarding to know that they did not prevent you from enjoying your stay, especially our swimming pool area and the unique atmosphere of our hotel. We truly hope to have the pleasure of welcoming you back soon for another memorable stay in Essaouira. Direction,

Dear M Nicolas, Thank you for taking the time to share your detailed feedback with us. We are delighted to know that you appreciated our ideal location, the beauty of the property, our private beach, and the warm welcome from our team. We also sincerely appreciate your comments regarding the occasional delays in responding to requests and, in particular, the availability of umbrellas on the private beach. We fully understand how important shade is for our guests’ comfort, and we regret that the number of umbrellas did not meet your expectations. Your feedback has been shared with the relevant teams as we continue working to improve the guest experience. We are also pleased that you appreciated our ongoing renovation, which is part of our commitment to offering an even more comfortable and refined experience in the future. We hope to have the pleasure of welcoming you back to Essaouira and providing you with an experience that fully meets your expectations. Warm regards, Direction,

Customer review rating 2.0/5

Arnaud B. Families - Confirmed reviews ALL

while arriving we have discovered that the hotel was under heavy renovation with heavy field work, noisy, during the day (starting early morning), which is an issue when we are on holidays and expecting a peaceful stay. worth noticing that the local team does not do extra work to ease the issue and waiters are not always available, quite slow. Plus as an accor member plus (gold / platinum), did not feel any difference from a normal client In a nutshell so disappointed that i have shorten my stay and therefore my holidays. i will be carefull when booking again at MGallery

Dear M Arnaud, Thank you for taking the time to share your detailed feedback. We are truly sorry to learn that your stay was impacted by the renovation works and that the experience did not meet your expectations. We fully understand that noise and construction activity can be particularly disruptive during a holiday. We sincerely regret that, despite the information communicated regarding the ongoing renovation, you did not feel sufficiently informed prior to your arrival. We also take note of your comments regarding the service speed and availability of our teams, as well as your experience as an ALL Gold/Platinum member. We are sorry that you did not feel the recognition and attention you would normally expect from your membership status. Your decision to shorten your stay is particularly disappointing to us, and we sincerely apologize for the inconvenience and frustration caused. Please be assured that your feedback has been shared with the relevant teams so that the necessary improvements can be addressed. We hope to have the opportunity to welcome you again in the future and provide you with the peaceful and attentive experience you expected. Warm regards, La Direction,

Customer review rating 2.5/5

Abdellah B. H. Families - Confirmed reviews ALL

- there is a certain hospitality that comes with being an ALL Platinum guest, I didn’t feel it with the reception staff at this hotel. They were arrogant. I felt that I was begging for my platinum benefits and I was mislead on the complementary minibar policy. - the hotel listing shows rooms for up to 3 guests but the staff were not understanding of that misleading listing and how to accommodate for me as a guest that came with that expectation for one of the 3 rooms I booked. - I didn’t get the expected next level upgrade to any of my rooms despite my membership status and the duration of the stay and the fact that I booked 3 rooms. Overall, this stay didn’t feel at all like what I came to expect for ALL Platinum.

Dear Guest, Thank you for taking the time to share your feedback and, above all, for your loyalty as an **ALL Platinum** member. We are truly sorry that your stay did not fully reflect the level of recognition and hospitality you expected. After check with reception, we would, however, like to clarify that during your stay we were pleased to extend several Platinum benefits to you. For Room 235, we prepared a Platinum welcome gift along with our VIP amenities, offered a complimentary minibar, and granted a late check-out to provide you with greater comfort. In addition, we were pleased to accommodate the 7th guest free of chargeas a gesture of goodwill. Regarding the room upgrade, please note that upgrades are always subject to availability at the time of arrival. We sincerely regret that we were unable to provide the next room category during your stay. We are also sorry if there was any misunderstanding regarding the room occupancy information or the minibar policy. Your comments have been shared with our team to ensure that communication is clearer and that every ALL Platinum member feels genuinely recognized and valued throughout their stay. Your feedback is very important to us, and we hope to have the opportunity to welcome you back and provide you with the seamless and personalized experience you expect from MGallery and the ALL loyalty program. Direction,

Customer review rating 3.5/5

Susan C. Families - Confirmed reviews ALL

Disappointed with the excessive construction work occurring and its impact on hotel guests. Pool and rooms looking directly into construction. Construction Noise above rooms and dust blowing on to guests

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to learn that your stay did not meet your expectations. We sincerely apologize that the ongoing renovation works had such a significant impact on your experience. We understand how the construction noise, dust, and the views overlooking the work areas could detract from the comfort and relaxation you were expecting, and we regret the inconvenience this caused. These renovations are part of an extensive project designed to enhance our facilities and provide an even better experience for our guests in the future. Throughout this period, we are making every effort to minimize disruption, although we recognize that this was not your experience. Your comments have been shared with our management team as they are invaluable in helping us improve the way we manage and communicate during this transition. We hope you will consider giving us another opportunity to welcome you back once the renovation project is complete, so that we can provide you with the peaceful and memorable stay you deserve. Direction,

Customer review rating 4.5/5

Laura T. Families - Confirmed reviews ALL

Very nice hotel with very friendly staff who make you welcome. The hotel, despite being under renovation is beautiful. We loved the swimming pool area. The breakfast was scrumptious. The location is perfect, close enough to the Medina and just across the beautiful beach. Really enjoyed our stay at le Medina Essaouira.

Dear Ms Laura, Thank you very much for your wonderful review and for sharing your experience at Le Médina Essaouira Sea & Spa. We are delighted to read that you enjoyed our prime location facing the beach, the comfort of our rooms, our scrumptious breakfast, and the warm hospitality of our team. Your kind words are a great source of motivation for all of us. We also sincerely appreciate your understanding regarding our ongoing renovation works. It is rewarding to know that they did not prevent you from enjoying your stay, especially our swimming pool area and the unique atmosphere of our hotel. We truly hope to have the pleasure of welcoming you back soon for another memorable stay in Essaouira. Direction,

Customer review rating 5.0/5

Laura A. W. Friends - Confirmed reviews ALL

Went with my friend as a birthday get away. Perfect hotel, staff very welcoming and friendly

Dear Ms Laura, Thank you for your wonderful review. We are delighted to hear that you chose our hotel for such a special birthday getaway and that you had a perfect stay. It is especially rewarding to know that our team made you feel welcome with their friendliness and hospitality. We truly appreciate your kind words and hope to have the pleasure of welcoming you and your friend back for another memorable stay in the near future. Direction,

Customer review rating 5.0/5

Freya B. Friends - Confirmed reviews ALL

The staff absolutely made this hotel what it was, you can’t lift a finger. You ask where to get milk offering to get it yourself and are told to sit down, it will be brought to you. You bring a towel to the pool, are told to put it down while they lay you out a fresh one. It was the most tranquil, relaxing experience and the cleanliness is exceptional. Obviously there are construction works going on but it didn’t impact us at all, you hardly know they’re there! If I had to pick something, it would be at breakfast there’s a lack of facilities for making a coffee. No mugs on the tables it seemed after around 9:30 so you have to ask for one, then ask for a spoon, ask again for milk, so on and so forth. It really is a first world problem, it became more of a running joke than a problem! Thank you so much to all the staff, I hope they’re treated the way they treat the guests.

Dear Freya B., Thank you very much for taking the time to share such a wonderful review of your stay with us. We are truly delighted to read that our team made such a positive impression and contributed to creating a relaxing and memorable experience. Your kind words regarding their attentiveness, professionalism, and dedication mean a great deal to all of us. Providing genuine hospitality and ensuring our guests feel cared for is at the heart of everything we do. We are also pleased to know that you enjoyed the tranquility of the hotel, the cleanliness of our facilities, and that the ongoing construction work had little impact on your stay. Thank you as well for your constructive feedback regarding the breakfast service. We appreciate your observations concerning the availability of mugs, spoons, and milk during the later breakfast hours. Rest assured that your comments have been shared with the relevant team to help us further improve the guest experience. Your thoughtful closing words about our staff are especially touching, and we will make sure your appreciation is passed on to them. They work tirelessly to create exceptional experiences, and recognition like yours is incredibly rewarding. We sincerely hope to have the pleasure of welcoming you back for another peaceful and enjoyable stay in the near future. Direction,

Customer review rating 3.0/5

Caroline W. Solo - Confirmed reviews ALL

The newly renovated rooms are really fabulous. The beds and pillows are so very comfortable. I very much liked the idea of the iron and ironing board, and the weighing scales! Ayoub on reception was also great and very helpful, and at least spoke excellent French! However, the problems: Breakfast : door opened at 06.40 and tables not set, staff taking and laughing having breakfast in the kitchen. No salted butter. Many years ago breakfast was better with scrambled eggs and bacon. Beef or turkey bacon is just as good if you don't want pork! Housekeeping: after my serviettes and bath mat had been taken by morning housekeeping, and after three phone calls 15.00-15.45, I received a bath mat from a bad tempered woman who said I should wait until service 2! Really? Pool area: The renovations look very pretty but are awful. Big steps to get get to the sunbeds, which for elderly and people with short legs is difficult, and the pool was cold. Front hall porters: the one who has been there many years is too enthusiastic and slightly agressive in his manner. All in all, I was disappointed but love the bedrooms!

Dear Mme. Caroline, Thank you for taking the time to share such a detailed review following your recent stay with us. We are delighted to learn that you enjoyed our newly renovated rooms and appreciated the comfort of the beds and pillows. It is also wonderful to know that the in-room amenities, such as the iron, ironing board, and weighing scales, contributed positively to your experience. Your kind words about Ayoub at reception will certainly be shared with him; he will be pleased to know that his helpfulness and language skills made a positive impression. At the same time, we sincerely regret the inconveniences you encountered during your stay. Please accept our apologies regarding your breakfast experience. Your comments concerning the restaurant setup, service standards, and food selection have been noted and will be shared with the relevant department managers for review and improvement. We are equally sorry for the delay in receiving the bath mat and for the manner in which the situation was handled. This does not reflect the level of service we strive to provide, and your feedback will be addressed with our housekeeping team to ensure a more attentive and courteous response in the future. Regarding the pool area, we appreciate your observations about the accessibility of the new layout and the pool temperature. Guest comfort is extremely important to us, and your remarks will be taken into consideration as we continue evaluating our facilities. We also regret that your interaction with one of our porters did not meet your expectations. We value professional and welcoming service at all times, and your comments will be discussed with the team. While we are pleased that you loved the bedrooms, we are sorry that certain aspects of your stay left you feeling disappointed. We truly appreciate your constructive feedback, as it helps us identify opportunities for improvement and enhance the experience of all our guests. We hope to have the opportunity to welcome you back and provide you with a more seamless and enjoyable stay. Direction,

Customer review rating 3.5/5

Jackie B. Couples - Confirmed reviews ALL

This was my second visit to this hotel and am sad to say it's a mixed review. Firstly, the staff are excellent, from Housekeeping, Restaurant/Bar and Reception - the team are warm and friendly and make the stay a pleasant experience. Renovation of the newly refurbished rooms are nice and noted the works noise during the day around the pool area was kept to a minimum. I was disappointed that the Thalasso and Spa are no longer available yet still appears in all communications- including this one. I noted the renaming of the hotel's fascia and it clearly states Le Medina - sea and spa. I was offered a spa voucher worth 30% off treatments but found better deals in town. Better air conditioning and upgraded gym equipment should also be implemented. Communication should have been sent and updates on the works and lack of 'key' facilities should have been made. I believe this would have given me the choice of cancelling my reservation. The price is also a massive negative as charging 5 star prices and only offering 3/4 star facilities (Breakfast choice has also been reduced) is unfair on the guest.

Dear M. Jackie Thank you for taking the time to share such detailed feedback following your second stay with us. First and foremost, we are delighted to read your kind comments about our team. Your recognition of our Housekeeping, Restaurant, Bar, and Reception staff means a great deal to us, and we will be pleased to share your compliments with them. We are also glad that you appreciated our newly renovated rooms and the efforts made to minimize any inconvenience from the ongoing refurbishment works. At the same time, we sincerely regret that certain aspects of your stay did not meet your expectations. We understand your disappointment regarding the temporary unavailability of the Thalasso and Spa facilities and apologize for any confusion caused by the information displayed in our communications. Your comments regarding transparency and communication about the ongoing works and available facilities are well noted and will be shared with the relevant departments for review. We also appreciate your observations concerning the air conditioning, gym equipment, breakfast offering, and overall value for money. Guest feedback is essential in helping us improve, and your remarks will be carefully considered as we continue enhancing our services and facilities. Thank you once again for your loyalty and for giving us the opportunity to improve. We hope to have the pleasure of welcoming you back in the future and providing you with an experience that fully meets your expectations. Direction,

Customer review rating 3.5/5

Amine L. Business - Confirmed reviews ALL

I stayed at this hotel for two nights. The first night was acceptable room 137 the bed was comfortable, the room was clean, and everything was in order. However, the second night was disappointing, as I was moved to another room that was infested with insects. The pillow had an unpleasant odor, forcing me to avoid using it. Additionally, unlike the previous room, there was no welcome water provided. I have stayed at this hotel many times in the past, and while I appreciate the recent renovations, the quality of breakfast and the overall level of service have noticeably declined. The breakfast offering now feels significantly inferior to what was previously served.

Cher Mr Amine L., Thank you for taking the time to share your detailed feedback and for your continued loyalty to Hôtel Le Médina Essaouira over the years. We are pleased to know that your first night met your expectations in terms of comfort and cleanliness. However, we are truly sorry to learn that your second room did not provide the same level of comfort and quality. Please accept our sincerest apologies regarding the issues you encountered with insects, the pillow condition, and the missing welcome amenities. This is certainly not the experience we wish to offer our valued guests. We also regret to hear that you noticed a decline in both the breakfast experience and the overall level of service compared to your previous stays. Your comments are extremely important to us and have been shared with the relevant teams so that immediate attention and improvements can be made. We genuinely value your trust and loyalty, and we hope to have the opportunity to welcome you again in the future and provide you with the high standards of service you previously appreciated with us. Direction,

Customer review rating 5.0/5

Alathea A. Couples - Confirmed reviews ALL

We come here most years for a short break. The hotel is very comfortable, the breakfast is excellent, staff are always helpful and friendly. Our room this time was in the recently renovated part of the hotel, and was attractively designed and pleasant to spend time in. I particularly appreciated the view over the garden and the birds (a pair of bulbuls, a brood of baby swallows) flying around the palm tree just in front of the balcony. One problem: the print on the complementary bottles of shampoo and shower gel is so small that they are very hard to tell apart. Could the labels be redesigned (not the hotel's issue, but the chain's) to make them easier to read? Getting out of the shower to get your spectacles so that you can read the writing isn't ideal.

Dear Guest, Thank you very much for your continued loyalty and for choosing to stay with us year after year. It is always a pleasure to welcome returning guests, and we are delighted to know that you once again enjoyed the comfort of the hotel, our breakfast, and the warm hospitality of our team. We are especially happy that you appreciated your recently renovated room and the peaceful garden view with the birds around the palm trees — moments like these truly reflect the relaxing atmosphere we hope to offer our guests. Thank you as well for your thoughtful and constructive comment regarding the shampoo and shower gel labels. We completely understand your point, and we agree that clearer labeling would greatly improve guest comfort and convenience. Your feedback is very valuable and will be shared with the concerned team and the brand for consideration. We look forward to welcoming you back again soon at Hôtel Le Médina Essaouira for another pleasant stay. Direction,

Customer review rating 0.5/5

Mirit C. Solo - Confirmed reviews ALL

I got room out of order 👎

Dear Ms Mirit C. We are truly sorry to learn that the room assigned to you did not meet your expectations and that this affected your experience with us. Please accept our sincere apologies for the inconvenience caused. Providing our guests with comfortable and well-maintained accommodations is one of our top priorities, and your comments have been shared with the concerned teams for immediate attention and improvement. We sincerely hope you will give us another opportunity to welcome you back and provide you with the quality experience that reflects the standards of Le Medina Essaouira MGallery. Kind regards, Direction

Customer review rating 5.0/5

Chien S. C. Solo - Confirmed reviews ALL

I had a very pleasant stay at Le Medina Essaouira MGallery. The welcome amenities were thoughtful and I especially enjoyed the herbal tea prepared during turndown service. The bed was also very comfortable, which made it easy to fully relax after traveling. A special thanks to Fatima at reception for her kindness and warm hospitality throughout the stay. One small suggestion: it would be helpful if the hotel could provide printed information or a QR code with facility opening hours and hotel services for guests to access more easily. Overall, a relaxing and memorable stay in Essaouira.

Dear M. Chien s. C. Thank you very much for sharing your wonderful feedback regarding your stay at Le Medina Essaouira MGallery. We are delighted to know that you enjoyed the warm hospitality of our team, the comfort of your room, and the thoughtful welcome amenities prepared for you. It is especially rewarding to hear that the herbal tea during turndown service and the comfort of the bed contributed to a relaxing and memorable experience in Essaouira. Your kind words about Fatima at reception mean a lot to us, and we will be very pleased to share your compliments with her. She will certainly be happy to know that her kindness and hospitality made your stay even more special. We also sincerely appreciate your valuable suggestion regarding easier access to hotel information and facility opening hours. Your feedback is very helpful, and we will certainly take it into consideration to further improve our guest experience. We truly hope to have the pleasure of welcoming you back again soon for another relaxing stay by the Atlantic coast. Warm regards, Direction

Customer review rating 4.5/5

Bou K. B. Families - Confirmed reviews ALL

Great .

Dear Ms. Bou k. B. Thank you very much for your wonderful feedback. We are delighted to know that you had a great stay at Le Medina Essaouira MGallery. Your satisfaction is the greatest reward for our team. We truly look forward to welcoming you back soon for another memorable experience in Essaouira. Warm regards, Direction

Customer review rating 4.5/5

Yuk L. W. Solo - Confirmed reviews ALL

Very location to Medina and beach! Room is spacious and good ventilation with sunlight

Dear Yuk L. W. Thank you very much for sharing your kind feedback regarding your stay at Le Medina Essaouira MGallery. We are delighted to know that you appreciated our excellent location close to both the Medina and the beach. It is also a pleasure to hear that you enjoyed the spaciousness of your room, its natural light, and good ventilation. Your satisfaction means a lot to our team, and we truly hope to have the pleasure of welcoming you back again soon for another enjoyable stay in Essaouira. La Direction.

Customer review rating 4.5/5

Ian B. Couples - Confirmed reviews ALL

We often return to the hotel and have always found it to be a perfect place to relax and explore the local area from. The hotel is undergoing major renovation but, overall, the effect of this is minimised for the guests.

Dear Guest, We are truly delighted to know that you consider our hotel a perfect place both to relax and to explore Essaouira, and that you continue to choose us for your stays. Your trust means a great deal to our entire team. We also appreciate your understanding regarding the ongoing renovation works. We are pleased that the impact on your experience remained minimal, and we thank you for your patience during this improvement phase. We very much look forward to welcoming you back again soon for another enjoyable and relaxing stay by the Atlantic coast. Direction.

Customer review rating 4.5/5

Tajani B. Couples - Confirmed reviews ALL

Very smooth chain and chem out with a lot attention from the team. Breakfast was excellent.

Dear M. B. Thank you for your kind feedback! We are delighted to hear that you had an excellent stay with us and that everything went smoothly from check-in to check-out. It’s especially rewarding to know that our team’s attention made a positive impression on your experience. We’re also very pleased that you enjoyed the breakfast — it’s a great way to start the day We look forward to welcoming you again soon. Direction,

Customer review rating 4.5/5

Walaya J. Families - Confirmed reviews ALL

Hotel with western standard of cleanliness and comfort. Walking distance to the medina. Some outer parts of the hotel, such as veranda on upper floor where air compressors are placed, can be further renovated. The bar didn't have "soda" water, only local sparkling water. Bar aesthetics could also be improved to look warmer and with more character.

Dear Guest, Thank you very much for sharing your detailed feedback. We are delighted that you appreciated our location, the newly refurbished and clean rooms, and the overall comfort and cleanliness that meet Western standards. We also appreciate your constructive comments regarding the upper floor veranda, the bar’s soda selection, and the bar’s aesthetics. Your suggestions are very valuable, and we will review them carefully to enhance our facilities and guest experience. We hope to welcome you again soon and offer an even more refined and enjoyable stay. Direction,

Customer review rating 5.0/5

Roman T. Couples - Confirmed reviews ALL

Great location close to Medina/Port and on the Beach. Hotel staff very friendly and efficient. The Spa was excellent. Very good breakfasts and the restaurant is across the road. It will be even better when all the renovation is completed.

Dear Mr T., Thank you very much for your kind feedback. We are delighted that you enjoyed our location, the friendliness of our team, the spa, as well as the quality of our breakfast and restaurant. Your encouraging words regarding the renovation mean a lot to us, and we look forward to welcoming you back once everything is fully completed for an even better experience. Sincerely

Customer review rating 4.0/5

Gillian M. Solo - Confirmed reviews ALL

Comfortable room with good layout. Pool area very luxurious. Breakfast food good quality. Only slight issues due to renovations underway and noise. Minor issue with busy breakfast on last day - staff couldn’t keep all tables set with plates and cutlery and glasses which wasn’t ideal.

Dear Mme. Gillian, Thank you very much for taking the time to share your feedback. We are delighted to read that you appreciated our good location, the comfort and layout of the room, as well as the luxurious pool area and the quality of our breakfast. We sincerely apologize for the inconvenience caused by the noise related to the ongoing renovations. These improvements are part of our commitment to continuously enhance the comfort and experience of our guests, and we truly appreciate your understanding during this period. We also take note of your comment regarding the breakfast service on your last day. Please be assured that we will share your feedback with our team to ensure better organization during busy moments. We hope to have the pleasure of welcoming you again very soon for an even more enjoyable and peaceful stay. Direction,

Other web-users rate our hotel

  • 494 reviews 9.6/10 Location
  • 525 reviews 8.1/10 Room
  • 839 reviews 8.7/10 Service
  • 18 reviews 7.3/10 WiFi
  • 302 reviews 8.2/10 Breakfast
  • 297 reviews 6.3/10 Pool
  • 290 reviews 7.9/10 Comfort
  • 244 reviews 9.2/10 Beach

Powered by Trustyou

Frequently asked questions