Mercure Hotel Garmisch-Partenkirchen 4 stars

Customer review rating (ALL Rating) 4.1/5 804 reviews

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Mercure Hotel Garmisch-Partenkirchen - Image 1
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Mercure Hotel Garmisch-Partenkirchen - Image 4
Mittenwalder Str. 2, 82467 GARMISCH-PARTENKIRCHEN, Germany

Description

Hotel extras

  • Spacious restaurant in Bavarian style

  • Quiet beer garden with a panoramic view of the Alps

  • Hotel multimedia studio

  • Leisure area with swimming pool, sauna, massage and steam bath

  • Located directly on the historic Ludwigstrasse

Our accommodation(s)

Hotel location

Mercure Hotel Garmisch-Partenkirchen

Mittenwalder Str. 2
82467 GARMISCH-PARTENKIRCHEN
Germany

GPS:47.491116, 11.112724

Telephone
Fax +49 8821 74268

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ALT PARTENKIRCHEN

The cozy Alt-Partenkirchen restaurant is the right place to replenish with Bavarian delicacies. Every day, there are various tasty treats from the region, which are also served in the beer garden.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  804 reviews

Customer review rating 4.0/5

Paul M. Couples - Confirmed reviews ALL

Everything seemed very ambiguous. Check in was completed in a matter of seconds, no explanation of anything, parking, restaurant, breakfast etc. There was information about parking ‘in front of the hotel’ was €12, so we didn’t park there but still got charged. We booked a wheelchair accessible room, and even checked on arrival, but didn’t get one. Five nights of that was quite awkward. The room was also quite small.

Dear Mr. M., thank you for taking the time to share your feedback with us. We are sorry that your stay did not fully meet your expectations. Please be assured that we take your comments very seriously, as they help us to improve both our service and communication. At the same time, we are pleased that you enjoyed parts of your stay such as breakfast, cleanliness and a smooth check-out experience. We hope to have the opportunity to welcome you back again in the future and provide you with a much more comfortable and enjoyable stay in Garmisch-Partenkirchen. Kind regards Your Mercure Hotel Garmisch-Partenkirchen Team

Customer review rating 4.0/5

Chad W. Couples - Confirmed reviews ALL

Check-in was a breeze, the staff were friendly and professional & the view from the room was astonishing. We should have checked prior, though realised the room did not have aircon, which I thought was standard in any hotel - hence why I never checked when making the booking. All in all, a pleasant stay overall, would recommend and stay again.

Dear Mr. W., Thank you very much for your kind feedback and for sharing your experience with us. We are delighted that you enjoyed the friendly service, smooth check-in process, and especially the stunning mountain view from your room. We also appreciate your comments regarding the air conditioning and WiFi connection, as feedback like yours helps us continue to improve our guest experience. It is wonderful to hear that you would recommend us and stay with us again — we truly look forward to welcoming you back to Mercure Hotel Garmisch-Partenkirchen. Kind regards, Eva Binder Hotel Manager

Customer review rating 4.0/5

Barbara S. Couples - Confirmed reviews ALL

I have been coming to this hotel for many years and enjoy the location, comfort quietness, as well as the refurbished rooms! However the breakfast has gone down in quality inn the last year in my experience.

Liebe Frau S., herzlichen Dank für Ihre langjährige Treue und Ihre ehrliche Rückmeldung zu Ihrem aktuellen Aufenthalt bei uns. Es freut mich sehr, dass Sie insbesondere die ruhige Lage, den Komfort sowie unsere renovierten Zimmer weiterhin so schätzen und sich bei uns wohlfühlen. Gleichzeitig bedauere ich, dass wir Sie beim Frühstück sowie beim Check-out nicht in gewohnt guter Qualität überzeugen konnten. Ihre Hinweise dazu nehmen wir sehr ernst und werden diese intern sorgfältig besprechen. Wir würden uns freuen, Sie auch in Zukunft wieder bei uns im Mercure Hotel Garmisch-Partenkirchen begrüßen zu dürfen. Herzliche Grüße Eva Binder Hoteldirektorin

Customer review rating 2.5/5

Marina D. Couples - Confirmed reviews ALL

This Mercure hotel wasn’t up to the standard as at other Mercure hotels we visited. The decor in the whole hotel looked a bit tired. There was only one pillow for each person and they were very lumpy. I never had such a bad pillow in any hotel. There was a missing bulb in one of the lamps on the bedside table and it took 3 days to be fixed. We weren’t made aware of the Garmisch Partenkirchen card that gives us free transport and other benefits. There was poor temperature control in the room. The only option was to open the window. There was only one duvet for each person. It would have been nice if there were blankets in the room as well. The pool and the sauna were nice but the door from the sauna are to the locker room got stuck if not forced shut and people could see you in all your nakedness. The door to our room wouldn’t shut properly at times. Once we came back because we forgot something and it was open. We weren’t made aware sure we shut it. At times we were in the room and the door was shut and it suddenly opened

Dear Guest, Thank you for taking the time to share such detailed feedback about your stay with us. We are sorry to read that several aspects of your experience did not meet your expectations. We regret the inconveniences you experienced regarding room comfort, maintenance issues, and communication about local benefits. Please be assured that your comments are taken very seriously and have been shared with the relevant departments for immediate review and improvement. We also appreciate your positive remarks about our breakfast, WiFi, cleanliness, and spa area, and we are glad that certain parts of your stay were enjoyable. We hope to have the opportunity to welcome you again in the future and provide you with a much more comfortable experience. Kind regards Eva Binder Hoteldirektorin

Customer review rating 5.0/5

Joerg O. Couples - Confirmed reviews ALL

Super Service!

Lieber Herr O., herzlichen Dank für Ihre fantastische Bewertung und Ihr tolles Feedback! Es freut uns sehr, dass Sie mit unserem Service rundum zufrieden waren und Ihren Aufenthalt bei uns genießen konnten. Ihr Lob ist eine schöne Anerkennung für unser gesamtes Team und motiviert uns sehr. Wir freuen uns schon darauf, Sie bald wieder im Mercure Hotel Garmisch-Partenkirchen begrüßen zu dürfen. Herzliche Grüße Eva Binder Hoteldirektorin

Other web-users rate our hotel

  • 490 reviews 8.3/10 Location
  • 904 reviews 6.4/10 Room
  • 694 reviews 6.8/10 Service
  • 9 reviews 8.5/10 WiFi
  • 581 reviews 8.4/10 Breakfast
  • 368 reviews 3.8/10 Comfort
  • 305 reviews 6.1/10 Cleanliness
  • 298 reviews 5.7/10 Food

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