Mercure Hotel Dortmund City

Customer review rating (ALL Rating) 4.1/5 961 reviews

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Description

Hotel extras

  • Good transport connections

  • Direct metro links to the exhibition center and stadium

  • Westenhellweg shopping area, Thier-Galerie mall and Christmas market within walking distance

  • Walking distance to the main train station

Our accommodation(s)

Hotel location

Mercure Hotel Dortmund City

Kampstraße 35-37
44137 DORTMUND
Germany

GPS:51.515096, 7.463358

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
Near the property
  • Car park

LOBBY BAR

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  961 reviews

TripAdvisor Rating  4.0/5  524 reviews

Good location, but bad quality

Customer review rating 2.0/5

A B. Business - Confirmed reviews ALL

I had loose tiles in the bathroom as there is still some more work to do, scratches in the tub which looks hastly patched, and windows which are so badly sound insulated i could have sworn they were open when they were not. Nice clean bed, average breakfast. Some scrambled eggs would be nice or bigger croissants, but it was alright.

Dear Guest, Thank you for taking the time to review your stay. We are pleased to hear that you appreciated our hotel's location, which indeed offers convenient proximity to many of Dortmund's attractions and transport links. Additionally, our commitment to sustainable development initiatives is an aspect of our operations we take great pride in. However, we regret to hear about the issues you encountered with the bathroom tiles and bathtub during your stay. Our rooms are usually praised for their comfort, and we are disheartened that this was not your experience. With regard to the air-conditioning, we aim to provide a comfortable environment, and it is unfortunate that it did not meet your expectations. Furthermore, we understand how important a restful night's sleep is, and we regret if the sound insulation did not facilitate this. We also note your comments on the breakfast service and assure you that guest satisfaction is our top priority. In addressing your experience with the cleanliness of the room, we maintain high standards and will look into the matter to ensure our housekeeping is meticulous. Also, we understand that value for money is crucial, and we consistently strive to balance quality service with competitive pricing. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Ihr Team vom Mercure Hotel Dortmund City

Terrible Breakfast

Customer review rating 2.5/5

Rhys Business - Confirmed reviews ALL

Very bad and terrible breakfast very little selection. The infrastructure was quite old.

Dear Rhys, Thank you for taking the time to review your stay. It is heartening to learn of your participation in the ALL – Accor Live Limitless loyalty programme and we are pleased to count you among our Classic status members. We regret to hear that certain aspects of your stay did not meet your expectations. While our breakfast has generally been appreciated for its variety, we are sorry that you found it to be otherwise. Our hotel prides itself on maintaining high standards and we regret that you felt our infrastructure did not reflect this. Additionally, we apologize if our heating and air-conditioning systems did not provide the comfort expected. Please rest assured that we constantly seek to provide a seamless experience for all our guests. We understand that connectivity is an essential part of the modern travel experience and it seems we fell short in offering you the fast and hassle-free internet connection we aim to provide. We also take note of your observations regarding the availability and quality of our food and beverages, although we usually receive commendable remarks in this area. We will certainly reflect on your comments. As for cleanliness, we maintain rigorous standards, and while you rated us 80/100, we will strive to reach the pinnacle of excellence. We are committed to ensuring that our hotel is accessible and comfortable for all guests and we are sorry if you encountered any difficulties during your stay. We are continually improving our services and facilities to ensure that they are convenient and welcoming for everyone. We are looking forward to welcoming you again. All the best! Ihr Team vom Mercure Hotel Dortmund City

City Centre location

Customer review rating 4.0/5

Doug Friends - Confirmed reviews ALL

location was nice in the city centre except that it was noisy through to the early hours. The double glazed windows did not stop the noise. It would have been helpful to have a suggested car parking garage nearby or even a link with a garage for special rates for hotel clients. There was no orange juice on the last 2 days so only for 1 of the 3 breakfasts

Dear Doug, Thank you for taking the time to review your stay. It is delightful to hear that our central location met your expectations and provided convenience during your visit to Dortmund. We regret to hear that your experience was disrupted by noise. Our hotel aims to provide a tranquil environment, and we apologize if this was not the case during your stay. Regarding parking, we understand the importance of accessible parking and appreciate your suggestion; while we don't have a private parking facility, we recommend the public parking at Am Freistuhl, which is at a reasonable daily rate. We also share your disappointment regarding the absence of orange juice during your breakfast and will address this inconsistency with our catering team to ensure all items are readily available. Concerning the double glazing, we are continuously looking for ways to enhance our guests' comfort and your feedback is invaluable in this process. Mercure Hotel Dortmund City is committed to sustainability and we are pleased that you recognized our efforts in this area. We also take pride in our clean facilities and are glad to see this reflected in your high rating for cleanliness. We are looking forward to welcoming you again. All the best! Ihr Team vom Mercure Hotel Dortmund City

Great time

Customer review rating 5.0/5

S.k Solo - Confirmed reviews ALL

I had a very good time in the hotel and Dortmund. Thx and see you next time

Dear Guest, Thank you for this great review. We are thrilled to hear that you had a great time during your stay with us and that you fully appreciated our cleanliness standards and sustainability initiatives. Our team works diligently to maintain a high level of hygiene and to implement eco-friendly practices that make a positive impact on our environment. It's rewarding to know that these efforts are noticed and appreciated by our guests. Thank you also for recommending our hotel. Positive feedback like yours serves as a wonderful encouragement to all of our staff. We are delighted that our services contributed to making your visit to Dortmund memorable. We look forward to welcoming you back soon. Kind regards, Ihr Team vom Mercure Hotel Dortmund City

Well Located

Customer review rating 4.5/5

Roger C. Couples - Confirmed reviews ALL

Up to the expected Mercure Standard

Dear Roger, Thank you for taking the time to review your stay. It is rewarding to hear that you value our commitment to sustainability and our new room cleaning system, as we strive to not only meet but exceed the expectations of our guests. We regret to hear that the size of the croissants did not meet your expectations. While we offer an American Hot Breakfast with a variety of options, we will certainly take your preference for full-sized croissants into consideration as we continuously refine our breakfast offerings. Your positive remarks regarding our location and the standard of Mercure are greatly appreciated. We are proud to offer a well-situated and consistent experience at Mercure Hotel Dortmund City, making it convenient for our guests to explore the city and enjoy their stay. We are looking forward to welcoming you again. All the best! Ihr Team vom Mercure Hotel Dortmund City

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Other web-users rate our hotel

  • 434 reviews 8.6/10 Location
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  • 258 reviews 5.9/10 Breakfast
  • 234 reviews 7.3/10 Cleanliness
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  • 84 reviews 2.2/10 Amenities

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