ibis Sheffield City

Stayed whilst visiting Sheffield, a comfortable room in a great location at a reasonable price. The room was comfortable and clean. Staff were great and really friendly. Would definitely come back if in the area again.

there was a major security issue as we had a drunken man enter our room in the middle of the night using his room key. my partner and I were asleep when he entered and I woke up screaming. the man would not leave and was saying it was his room but saying a different room number to ours. when my boyfriend got up to get him to leave he was still saying it was his and we had to force him out of the room. we were then too scared to go down to reception as it meant either leaving one of us in the room alone and the man could gain access again or we both go down and risk the man coming back in with us not there. when we told reception in the morning all they did was say the person on the night shift didn’t tell them anything. they should have been told and just offered a free breakfast this obviously isn’t enough and we felt like they didn’t understand the severity of the situation. that man should not have been able to enter our room with his room key. I was lucky that I had my boyfriend staying with me as if I was just a woman on my own it could have all ended very differently. Since checking out I have been trying to contact ibis to make a formal complaint but have been getting no response from the property or the company that own them. Thankfully I booked though booking.com and they have been able to escalatE this for me as they too understand the severity of the situation. So this is a warning to others and especially women that want to stay there. Don’t. If the staff can’t guarantee the guests safety and security of the room and cannot take responsibility and action when and issue occurs then it is not a place to stay.

Stayed over for my son's graduation and this was a great cheap hotel. The staff were great and really helpful especially when there was 10 of us eating, and the food was really good. Highly recommend.

The reason I stay at the IBIS is the proximity to Ponds Forge. I have stayed on many occasions but am disappointed to say that this stay was not up to the usual standard. The hotel is tired and needs some updating, our bathroom needed some attention and a thorough cleaning and the bathroom door was difficult to open/close. The window was also broken and would not close fully so the room was noisy and drafty. I was alarmed when we were allocated our room that, on entering the room, there was already a guest in there, extremely embarrassing – when I complained and queried this with the manager, she intimated that we had misheard our room number and entered the incorrect room although the key worked?! She did eventually admit that it was probably human error by staff and she would investigate – we heard no more! Unfortunately we will not be staying again, it will be the Travelodge for us next year.

Had a lovely 3 night stay here in October, staff are really great the 2 women in the reception area were so lovely and helpful, the cleaning staff are a credit as our room was spotless as was the hotel itself. The hotel is very central making it easy to navigate sheffield from it, some lovely restaurants in walking distance. We only had breakfast on one morning its a buffet although basic, a good selection of food, filled us up nicely for our journey home. Our bed was very comfortable the shower has good pressure, room itself was warm and cosy. Would definitely stay here again if in sheffield.