Mercure London Bridge 4 stars

Dear FERNANDO G., We appreciate your feedback and are delighted to hear that you found our hotel well-located and reasonably priced. Providing a convenient and affordable experience for our guests is a key focus for us, and we're thrilled that we met your expectations in these aspects. Thank you for choosing [Hotel Name]. We look forward to the opportunity of welcoming you back in the future. If there's anything specific you'd like to share or if you have additional suggestions, please don't hesitate to reach out. Warm regards, MLB Team

Dear SEAN C., Thank you so much for taking the time to share your positive experience at our hotel. We're thrilled to hear that you found your stay enjoyable. It's wonderful to know that you found our hotel to be nice and the staff to be really friendly. Our team takes pride in providing excellent service, and we're delighted that it made a positive impact on your stay. We're also pleased that your room met your expectations, being clean and well-equipped with everything you needed. Ensuring our guests have a comfortable and enjoyable stay is a top priority for us. Your feedback about the great location is appreciated, and we're glad you found it convenient for your needs. Regarding the Aircon, we apologize for any inconvenience caused. Your comment about the winter setting is duly noted, and we'll make sure to address this to provide better control for our guests in the future. Once again, thank you for choosing our hotel. We look forward to welcoming you back for another pleasant stay. If there's anything else you'd like to share or if you have additional suggestions, please feel free to reach out. Warm regards, MLB Team

Dear ADRIAN M., I'm glad to hear that overall you had a lovely stay while celebrating a family birthday in London. It sounds like the hotel's location, cleanliness, and spacious rooms contributed positively to your experience. However, I understand that you encountered some minor issues that you'd like to bring to the hotel's attention. The breakfast issues you mentioned, such as running out of plates, butter, tea, and some food items, as well as a malfunctioning water machine, can indeed impact the guest experience. It's positive that the staff responded promptly to replenish items when you brought it to their attention. I'm sorry to hear about the oversight with the tea bags in your room and the lack of recognition for your husband's 60th birthday despite notifying the hotel in advance. Celebrating special occasions is significant, and it's understandable that you expected some acknowledgment. Your feedback provides valuable insights, and I appreciate you sharing your experience. I recommend reaching out to the hotel directly with your feedback, as it can help them address these specific issues and enhance their services. They may also appreciate knowing what aspects of your stay were enjoyable so they can continue to build on those positive elements. Thank you for taking the time to provide a detailed review. Sincerely, MLB Team

Dear OLIVIER D., I'm glad to hear that you had a well-located and great experience at the hotel with caring personnel! It sounds like you had a positive and enjoyable stay. If you have any specific details or memories you'd like to share about your experience, feel free to provide more information. Whether it's the amenities, the atmosphere, or any particular staff members who stood out, your feedback can be helpful for others considering a similar stay. Sincerely, MLB Team

Dear TING HAN Y., Dear [Your Name], Thank you for your kind words! We're delighted to hear that you enjoyed your stay at our hotel. Our team takes great pride in maintaining a welcoming and comfortable environment for our guests. We're thrilled that our location met your expectations and that you found it convenient, especially being close to Borough Market. Our staff works hard to provide exceptional service, and it's always rewarding to hear when their friendliness and helpfulness leave a positive impression. We appreciate you taking the time to share your experience. If there's anything else you'd like to mention or if you have any suggestions for improvement, please feel free to let us know. We look forward to welcoming you back for another great stay in the future! Best regards MLB Team