ibis Mendoza 3 stars

Customer review rating (ALL Rating) 4.3/5 839 reviews

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Lateral Sur Acceso Este 4241, Guaymallen, 5521 MENDOZA, Argentina

Description

Hotel extras

  • Various options at ibis Kitchen

  • Bar open 24 hours a day with express menu and cafeteria

  • It has parking

  • Pet-friendly hotel! Pets up to 33 lbs. allowed.

  • Self-service buffet breakfast daily

Our accommodation(s)

Hotel location

ibis Mendoza

Lateral Sur Acceso Este 4241, Guaymallen
5521 MENDOZA
Argentina

GPS:-32.907627, -68.791778

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

RESTAURANT

The pleasure of good food à la carte.Meal time throughout your stay means the chance to discover the culinary stops of our ibis restaurants, ready to receive you 7 days a week, 365 days a year, every night open at least 7:00 p.m. to 10:30 p.m.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  839 reviews

TripAdvisor Rating  3.3/5  1,013 reviews

Customer review rating 3.0/5

Sebastian L. Families - Confirmed reviews ALL

I didn't like the experience of not knowing or being informed that the bed didn't have a top sheet. When I entered the room, the temperature was very cold, and the heating wasn't working because the central unit was in air conditioning mode. The only option was to turn it off, with no way to heat the room. I had to ask for blankets to cover myself because of the temperature, since there was no heating and there were no blankets in the room. The Christmas decorations were very nice, and the staff was attentive. Everything was very clean and smelled nice.

Dear Sebastián l., We sincerely appreciate your comment and the feedback you shared regarding your recent stay at Ibis Mendoza. We are pleased to know that you received outstanding service from our staff and that you enjoyed the cleanliness and the Christmas ambiance of our facilities. We regret that your experience was affected by the lack of information regarding the bedding and the operation of the heating system. Your observation is very valuable, and we will take your suggestion into account to improve communication about our amenities. At Ibis, we strive to ensure the comfort of all our guests, and it is important to us that every stay is pleasant. We appreciate your understanding and look forward to the opportunity to welcome you again in the future. Cristian López G. General Manager Ibis Mendoza

Customer review rating 1.0/5

Vinicius M. C. Families - Confirmed reviews ALL

I arrived at the hotel in the late afternoon. There was a woman at the front desk, and when I gave her my name, she did not ask for my identification. I had to repeat my name several times until I eventually offered my passport myself. She looked at her computer and simply told me I didn’t have a reservation. I had all my tickets and reservation numbers with me, which I showed her, as I had made the booking three days earlier. I looked at her, waiting for an explanation, but none was given. She then left to “check something,” and when she came back, she had suddenly found my reservation. She gave me a form to sign, and I mentioned that I believed I had booked a room with two beds, not a double bed. Later, when I checked my reservation, I realized it did in fact state a double bed. At the time, however, she told me they would add an extra mattress next to the double bed and that I just needed to wait a few hours. I agreed, she gave me the key card, and I went to my room. The additional bed took longer than she had indicated, so I went back to ask about it. Only then did she tell me they would not provide another bed because my reservation did not include it. She had never informed me of this earlier and simply left me waiting for something she had previously agreed to arrange. Overall, it was an awful customer service experience. I will never book Ibis again.

Dear Mr. M. We sincerely appreciate you taking the time to share your experience at our hotel. We deeply regret the inconveniences you encountered during your check-in. We understand how frustrating it can be not to receive proper attention and that communication regarding your reservation and the type of bed requested was not clear. It is our policy to ensure that every guest receives exceptional care. Your experience does not reflect the standards we strive to maintain. We take your comments regarding the lack of information and the waiting time for the additional bed service very seriously. These aspects are crucial to us, and your feedback will help us improve. We appreciate your understanding and hope that you will reconsider your opinion in the future. Sincerely, Cristian López G. General Manager Ibis Mendoza

Customer review rating 4.0/5

Luis T. Business - Confirmed reviews ALL

Agradable y placentera.

Estimado Sr. T., Agradecemos sinceramente sus comentarios positivos sobre nuestra ubicación y el ambiente tranquilo de nuestro hotel. Nos alegra saber que su estancia fue agradable y placentera. Esperamos darle la bienvenida nuevamente en el futuro. Cristian López G. Gerente General Ibis Mendoza

Customer review rating 5.0/5

Atilio P. Business - Confirmed reviews ALL

Unforgettable experience in every aspect of my stay

Estimado Atilio Muchas gracias por su valoración positiva acerca de nuestro hotel. Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Cristian López G. Gerente General Ibis Mendoza

Customer review rating 4.0/5

Adolfo R. Business - Confirmed reviews ALL

Agradable y tanquila

Estimado Adolfo R., Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Mendoza. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro de que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez más que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Cristian López G. Gerente General Ibis Mendoza

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Other web-users rate our hotel

  • 200 reviews 8.1/10 Location
  • 403 reviews 3.7/10 Room
  • 428 reviews 8.2/10 Service
  • 9 reviews 8.1/10 WiFi
  • 187 reviews 3/10 Comfort
  • 174 reviews 8/10 Breakfast
  • 148 reviews 4.1/10 Cleanliness
  • 99 reviews 4.8/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.