Grand Mercure Wellington 5 stars

Name: Grand Mercure Wellington
Address: WELLINGTON, 6001, NEW ZEALAND
Telephone: (+64)4/3859829
Rating: 4.3

Customer review rating 4.3/5 8,057 reviews

ALLSAFE approved hotel

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+ 21 Services

Grand Mercure Wellington

Upscale hotel for business and leisure

Grand Mercure Wellington brings to life the history and culture of the city through anecdotes of design, cuisine and service. Overlooking the Cuba Quarter, the hotel is a short walk to restaurants, shopping and Te Papa Museum. Fully refurbished guest rooms provide elegant sanctuaries and Forage Kitchen + Bar shares a unique dining experience and panoramic views. There is Wi-Fi access throughout the hotel, an indoor lap pool, fitness centre and sauna.

Grand Mercure Wellington is one of the capital's most conveniently located accommodation options for couples, business travellers and families - offering easy access to local attractions and central city businesses by foot, car and public transport. Take a stroll through the city to enjoy fine dining and exceptional shopping, or experience some of the capital's cultural attractions at nearby Te Papa Museum. Just 20-minutes from the airport, and a 15-minute drive to New Zealand's iconic Weta Workshop.

Discover Wellington, New Zealand's creative heart. Surrounded by nature and fueled by creative energy, Wellington is a compact city with a powerful mix of culture, nature and cuisine. www.wellingtonnz.com

Hotel extras

One of the capital's most conveniently located accommodation options for couples, business travellers and families - offering easy access to local attractions and central city businesses by foot, car and public transport.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Grand Mercure Wellington

345 The Terrace
6001 wellington
new zealand

Tel: +6443859829

Fax: (+64)4/3852119

Check-in from 14h00

Check out up to 11h00

By plane
WELLINGTON At 8km / 5 miles
By boat
EVENING POST HARBOUR FERRY At 3km / 1.88 miles
By boat
FASTCAT & INTERISLAND FERRIES At 3km / 1.88 miles
By car
GHUZNEE STREET At 1km / 0.63 miles
By car
THE TERRACE EXIT At 2km / 1.25 miles
By train
CENTRAL At 1.5km / 0.93 miles

GPS :-41.293532, 174.769526

Hotel services

FORAGE KITCHEN + BAR

Currently unavailable

FORAGE Kitchen + Bar, overlooks the vibrant district of Te Aro that harbours some of Wellington's finest cuisine and artisan produce. FORAGE Kitchen + Bar harvest elements from New Zealand's unique terroir and bring stories back from the farm.

Services in the hotel and nearby

Check-in from 14h00 - Check out up to 11h00

In summary

Swimming pool
Car park
Restaurant
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

One Restaurant
No Bar
Breakfast
- Buffet Additional charge
- Room service Additional charge
Room service
- Cold snacks
- Hot meals

7 Meeting rooms
Business Center
- Self service business center

Hotel informations
- 114 rooms
- No room for people with reduced mobility
- 15 family rooms
- 15 connecting rooms
- 114 non-smoking rooms
- 9 floors
Languages spoken at the hotel
- English
Laundry / Valet Services
- Dry cleaning / Ironing
Wi-Fi
- High speed transmission line
- WiFi in the communal areas
- WiFi at the hotel
- High Speed internet
Air conditioning
- Air Conditioning
Reduced mobility Facilities
100% Non Smoking Property
Check In & Check-out facilities
- Late Checkout
- Express check-out
- Express check-in
Porter
- Porter
Concierge
- Concierge
Safe deposit box at reception
- Safe deposit box at reception
Currency exchange
- Currency exchange

Valet Parking Additional charge
- On site
- 55 parking spaces
- Private
- TESLA recharging units

Indoor Pool
- Covered
- On site
Gym
- On site
- Sauna room

Our accommodation(s)

Elegantly appointed rooms in warm rich tones and plush fabrics. Choose from Superior, Deluxe and Executive rooms or the opulent Executive Suite.

Superior King

Max. number of persons: 2
Area: From 16 m² / 172 sq ft

Wireless internet in your room
High speed internet
Bathrobe
Slippers
Pillow Menu(...)

Superior Twin Single

Max. number of persons: 2
Area: From 16 m² / 172 sq ft

Wireless internet in your room
High speed internet
Bathrobe
Slippers
Pillow Menu(...)

Deluxe King

Max. number of persons: 2
Area: From 22 m² / 237 sq ft

Wireless internet in your room
High speed internet
Bathrobe
Slippers
Pillow Menu(...)

Deluxe Twin Single

Max. number of persons: 2
Area: From 22 m² / 237 sq ft

Wireless internet in your room
High speed internet
Bathrobe
Slippers
Pillow Menu(...)

Executive King

Max. number of persons: 2
Area: From 25 m² / 269 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Slippers
Pillow Menu(...)

Your meetings and events

Our meeting rooms

Number of meeting rooms: 8
Maximum size: 180 m²
Maximum capacity: 160 people
Maximum banquet capacity: 120 people

Find out more

Another great stay, thanks.

kiwislanda 24/07/2020 TripAdvisor review

Had a lovely stay for 5 nights. Staff were very welcoming and especially appreciated the effort they went to to organise a newspaper each morning, so we could do the crossword. Thanks a lot. Looking forward to coming back in October. 😁

Kia Ora kiwislanda, Thanks for your lovely feedback and so glad you were able to catch on the daily news! We look forward to seeing you again soon. Warm regards Sharyna TePuia Hotel Manager

Yes it was well located although a long walk to the harbour

Jeannette G. Friends - 14/04/2020 Confirmed reviews ALL

Although some confusion as to if I needed to be in isolation which I did not when booked the remainder of the stay wasgreat

Dear Jeanette G., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zyrille Manzano Assistant Manager

Outstanding Hotel in all aspects !!!!

Graeme A. J. Couples - 07/04/2020 Confirmed reviews ALL

We can not thank this Hotel enough for how they treated us through out but especially when our Best Friend's daughters Wedding was cancelled on March 21st a few hours before her the Wedding was to take place because someone from a previous Wedding at her chosen venue had become positive with the Cover-19 Virus that very morning. After a few hours it was decided that that the Bride and Groom could still get married with immediate family so the rest of the Wedding guests were incredibly well looked after with food and drink in the Hotels restaurant at the amazing Grand Mercure. The Hotel had to call in extra Staff at the last minute who all did an amazing job and once the Bride and Groom came back to the Hotel they were clapped in like a normal Wedding and we pretty much had a Wedding reception with speeches etc. The staff were run off their feet how ever they were still outstanding and just gave the very best service that one could ever get anywhere ! The food too was top notch and some of the Chefs were apparently pulled out of bed to come in. We stayed 3 nights and each morning we had an outstanding breakfast as well. There was hand sanitiser placed everywhere and the tables were wiped down very regually with disinfectant. Every single staff member were just the very best in terms of their great service and friendly manner .... while all knowing that they may not have a job for very much longer because of what was happening with the Virus. We can't wait to our lockdown is over and domestic air travel is up and running again as we very much want to return to this hotel many more times in the future. Thank you so very much Jade and team for such an incredibly well run Hotel !

Dear Graeme F., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback especially on this date of important event in the lives of the bride and groom. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zyrille Manzano Assistant Manager

Wonderful stay

Lyn H. Families - 01/04/2020 Confirmed reviews ALL

Staff are so friendly and courteous. The ambience and decor are wonderful and so relaxing x

Dear Lyn H., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zyrille Manzano Assistant Manager

Karen H. Friends - 27/03/2020 Confirmed reviews ALL

Thoroughly enjoyed our stay and will be back for sure. Only complaint and it's not a biggie but a proper door on bathroom would be better. Doesn't feel very private.

Dear Karen H., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zyrille Manzano Assistant Manager

Well located

J B. Couples - 27/03/2020 Confirmed reviews ALL

Very helpful staff

Dear John B., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zyrille Manzano Assistant Manager

Exceptional customer service

Adam Business - 25/03/2020 Confirmed reviews ALL

Fantastic hotel To stay at! The rooms are incessantly clean and the customer service is second to none. The hotel is close to the CBD and has all the amenities you require such as onsite indoor pool, gym and sauna. I look forward to staying again in the future

Dear Adam W., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zyrille Manzano Assistant Manager

Great stay but couple of improvements needed.

Anonymous Solo - 24/03/2020 Confirmed reviews ALL

Nice surrounds, comfortable room and really helpful desk and concierge staff. I was also assisted to make a change to my reservation which I greatly appreciated. Couple of suggestions....... 1) need more eco friendly bathroom supplies. Small throwaway plastic containers for toiletries is outdated in current context of climate change and waste reduction 2) I often order a toasted or club sandwich for room service. Have to say the toastie here was underwhelming. Keep up the great work.

Dear Heather T., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Waseem Shaikh Assistant Manager

Amazing personal

Matus C. Families - 23/03/2020 Confirmed reviews ALL

We was staying 2 nights in this amazing hotel. Sauna and swimming pool was amazing. Only one thing, I expect bigger room. Also I'll recommend provide massage.

Dear Matus C., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zyrille Manzano Assistant Manager

Well located

Margaret Families - 23/03/2020 Confirmed reviews ALL

Staff were very welcoming both when we checked in and checked out.

Dear Margaret M., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zyrille Manzano Assistant Manager

Anonymous Solo - 22/03/2020 Confirmed reviews ALL

Great staff, lovely clean and modern well-equipped rooms

Dear Cathryn B., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zyrille Manzano Assistant Manager

Facilities exceeded expectations

Jacqui S. Couples - 22/03/2020 Confirmed reviews ALL

We booked last minute to see friends aside from the fact our concert was cancelled. I enjoyed every single aspect of the Grand Mercure!

Dear Isaac William W., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zyrille Manzano Assistant Manager

Enjoyed our stay.

Carmell M. Couples - 21/03/2020 Confirmed reviews ALL

Staff at reception were incredible. Food wonderful. Dissappointed after being out for a very long walk to come home and fine our room wasn't made up. Rang reception and waited a further 45minutes for it to be done.

Dear Carmell M., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team especially on the room that was not made up. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zyrille Manzano Assistant Manager

Perfect distance from city.

Camille P. Families - 21/03/2020 Confirmed reviews ALL

Amazing staff and apartments fom first pulling up to leaving and being treated really well. Only one thing to consider was the shower door not closing fully. As I was with my grandson I felt I couldn't have privacy in the bathroom. But apart from that I will always come back. thankyou

Dear Camille P., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thanks for raising your concern about the bathroom door. We will look into this matter as soon as possible. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zyrille Manzano Assistant Manager

Good location

Kas Business - 20/03/2020 Confirmed reviews ALL

Well check in was smooth, but at 2230 we got disturbed by room above us where they were trying to move furnitures by dragging them on the floor, that went on for almost 45 minutes. Then at 0830 am next morning the fire alarm went off. We never got told why and staff never mentioned upon our checking out.

Dear Kaspar N., Thank you for taking the time to tell us about your experience at the Grand Mercure Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We apologize about the noise that can be overheard inside your room. We will discuss this matter with the staff involved. Further, it was a false alarm and this should have been communicated to you upon check out. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Zyrille Manzano Assistant Manager

Poor Location

John D. Couples - 20/03/2020 Confirmed reviews ALL

We has a very small room Hard to walk down to the town very steep hill, even harder walking uphill Front Desk staff were friendly and helpful I was unbale to register with Accor John D.

Dear John D., Thank you for taking the time to tell us about your experience at the Grand Mercure Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Apologies if we did not inform you about the VIP Lift that takes you down to Level 0, which avoids you taking the steep road. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Zyrille Manzano Assistant Manager

Lovely staff great room and super location

Sandy C. Couples - 20/03/2020 Confirmed reviews ALL

Have stayed a few times now never disappointed

Dear Sandy c., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zyrille Manzano Assistant Manager

Always prepared

paul_in_melb Business - 13/03/2020 TripAdvisor review

This was a very quick work trip. Arrived at 9pm and Dept next day and the reception staff were expecting me. The management had also kindly provided me with a welcome Cheese plate which was very kind. One of the cheeses looked very dry and tasted like rock - probably shouldn’t have been served to be honest but I did appreciate the gesture :)

Kia ora paul_in_melb, Thank you so much for your lovely review, I am sorry about the cheese though, this should not have happened. I do hope we can welcome you again Regards Jade Bolstad General Manager

Our home away from home in Wellington

djauckland 07/03/2020 TripAdvisor review

From our arrival to departure we were made we to feel at home , excellent room presentation , friendly and courteous staff , fantastic menus to choose from , the location at the top of the terrace provides easy access to the motorway north and its only a short walk to the CBD (use the small elevator near the bar) The indoor swimming pool is well worth a dip too .

Kia ora djauckland, it was a pleasure to read your review, I am so happy you loved the hotel services and location. Thank you for taking the time to share your experience with us all Regards Jade Bolstad General Manager

Unexpected overnight stay

greta547 27/01/2020 TripAdvisor review

Fogged in with no hope of air travel, one quick call to Grand Mercure and we were booked for the night. Love this hotel, staff are superb and the decor just beautiful. Happened to coincide with a wedding anniversary of ours and we enjoyed a wonderful dinner with a very nice wine.

Kia ora greta547, I was so happy to read you loved our hotel even when you were trapped in Wellington! Happy anniversary Kind regards Jade Bolstad General Manager

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