Mercure Nantes Centre Grand Hotel Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 1,702 reviews

Mercure Nantes Centre Grand Hotel Hotel - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • In the heart of the city center with an undercover private car park

  • 5 minutes from the SNCF train station by tram and 15 minutes from the airport by shuttle

  • Family Rooms and Suites

  • 24/7 in-room varied catering offer

  • Certified ALLSAFE

Our accommodation(s)

Hotel location

Mercure Nantes Centre Grand Hotel Hotel

4 Rue du Couedic, Accès GPS Zone Pietonne :, N 47°12'48.91" W 1°33'24.19"
44000 NANTES
France

GPS:47.214005, -1.557058

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT 4.44

Dine in a quiet, cozy place and try our market dishes. At lunchtime, opt for our starter/main menu from EUR 17. If you're in a real hurry, check out our snack offer or enjoy our traditional club sandwich.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,702 reviews

TripAdvisor Rating  4.0/5  1,258 reviews

Perfect Location.

Customer review rating 5.0/5

Mary C. Couples - Confirmed reviews ALL

We had a very enjoyable stay at The Mercure Hotel in Nantes. From check in through entire stay of three nights staff were very friendly. helpful and professional. Our room was very clean and spacious and had everything we needed for our stay. I cannot speak highly enough of how helpful the staff were at all times at reception and in the bar. Nantes is a beautiful city and we will be back again and stay at this hotel which is a perfect location for a break in Nantes.

Dear Ms C., We thank you very much for taking the time to write to us following your stay in Nantes in our hotel. It's always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that these comments will serve as encouragement to all of our colleagues. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the last. Sincerely, Enora, Executive Assistant

Staff were friendly & good location

Customer review rating 3.5/5

Sarah Families - Confirmed reviews ALL

This was a great location - but why the tiny paper cups? There were no ceramic tea cups or glasses in the room. This is frankly poor form. You can’t make a cup of tea in a tiny paper cup.

Dear Mrs.H., We thank you for taking the time to write us following your stay with us. We are delighted to read that you enjoyed our establishment! As for paper cups, we are sorry to read this, do not hesitate next time to ask the hotel bar who can give you one. Looking forward to welcoming you again, please accept, our distinguished sentiments. Enora, Executive assistant

Nice work session at the hotel

Customer review rating 5.0/5

Hrvoje Business - Confirmed reviews ALL

I've spend an excellent evening of work in the room, which is nicely equiped and well sized for that.

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure Nantes Center Grand Hôtel. It's always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the last. Sincerely, Enora, Executive Assistant

Worst 4 star I ever been

Customer review rating 0.5/5

Carlo B. Families - Confirmed reviews ALL

Unfriendly and untrained staff, room second night not done, asked for further bath towel and staff grumbled. Terrible and avoid it.

Dear Mr B., Thank you for taking the time to tell us about your experience at the Mercure Nantes Center Grand Hôtel. I am more than sorry that your experience did not meet your expectations, please allow me to express my sincere apologies. Mercure hotels are keen to provide a superior service experience to every guest, which is why your feedback is very important to us. These were transmitted to the various services concerned. Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned. We appreciate you sharing your concerns and hope that you will give us the opportunity to better serve you in the near future. Sincerely, Enora, Executive Assistant

Aesome team

Customer review rating 5.0/5

Christophe M. Couples - Confirmed reviews ALL

I wanted to express my very satisfying experience at the Mercure Hotel in Nantes. From the check in at the desk, through my entire stay (only one night) , the staff and the bartender were very professional. I have been offered a nice free upgrade to my room and free drinks at the lounge. Nantes is beautiful and I can't wait to come back and stay again at this location , hopefully soon or in the Spring. The Hotel was clean and in a very great location . Thank you

Dear Mr M., We sincerely thank you for your comment following your stay with us. It's always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that these comments will serve as encouragement to all of our staff as we strive to continually improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the last. Sincerely, Enora, Executive Assistant

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Other web-users rate our hotel

  • 612 reviews 8.9/10 Location
  • 807 reviews 7/10 Room
  • 815 reviews 9.3/10 Service
  • 14 reviews 3.3/10 WiFi
  • 413 reviews 9/10 Breakfast
  • 239 reviews 5.7/10 Cleanliness
  • 102 reviews 5.2/10 Food
  • 64 reviews 8.8/10 Bar

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