Novotel Phuket Resort 4 stars

Customer review rating (ALL Rating) 4.4/5 465 reviews

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Description

Hotel extras

  • Gorgeous three-tier pool with sea view

  • Ideal location minutes from the beach

  • Free WiFi throughout the hotel

  • Convenient free shuttle bus to the centre

  • Pamper yourself and your kids with our unique food and beverage MyKids and MyGlass package.

Our accommodation(s)

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Hotel location

Novotel Phuket Resort

282 Phrabaramee Rd, PATONG, KATHU
83150 PHUKET
Thailand

GPS:7.907879, 98.297639

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  465 reviews

TripAdvisor Rating  4.5/5  5,495 reviews

Certificate of excellence 2023

Novotel a great place to stay

TripAdvisor rating 5.0/5

Nainy T TripAdvisor review

I honestly recommend this resort to anyone going to Thailand for the first time. This was our first time the customer service is impeccable all staff are very respectful , helpful and great people in general. I would like to especially point out staff members who went out their way for us during our trip to Novotel. Joe , Ao, Fan, Auk, Lee, Chet and Na were so helpful made us felt so comfortable made us felt welcome and i would certainly come back again. Their was a few other staff members whos names i can not remember but I would like to thank the whole resort for all the service they provided to me and my family alongside the extra mile they all went to ensure we felt comfortable and happy. A big shout out to jimmy/timmi the driver who took us to the tiger park and was such a lovley outgoing individual.

Good location, average maintenance maintenance

Customer review rating 3.0/5

Tripti Families - Confirmed reviews ALL

While the location of the property is great, the property itself looks quite old. All 3 pools were full of leaves and smelt of chlorine. The in room shower cap is of very poor quality and tore apart before the shower itself every single time. Room service and cleaning was very good. Staff was cooperative. Decent vegetarian options at breakfast. I had booked a kids card but had to ask at the reception about it 2 days in a row. Lot of scope for improvement.

Dear Tripti J., Thank you for your feedback! We’re glad to hear you enjoyed our location and found the staff helpful. We apologize for the maintenance issues you experienced, especially with the pools and the shower cap. Your comments about room service and breakfast options are appreciated. We’re committed to improving and hope to provide a better experience during your next visit! Best regards, Kath Guanco Guest Experience Manager

Amazing phuket resort

TripAdvisor rating 5.0/5

Arvind G TripAdvisor review

Amazing resort and most wonderful people, loved staying in the lush green surrounding ,beautiful location and spectacular view.. My sincere appreciation for the front office staff Kath, Molly , Jenny ,all the house keeping and restaurant staff.

Dear Arvindg, Thank you for your wonderful feedback! We’re so glad to hear you enjoyed your stay in our lush green surroundings and appreciated the beautiful location and spectacular views. Your kind words about our front office staff—Molly and Jenny—as well as our housekeeping and restaurant teams—mean a lot to us. We’ll be sure to share your appreciation with them! We hope to welcome you back to our resort for another amazing experience! Best regards, Kath Guanco Guest Experience Manager

We had an excellent stay with you

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Location was excellent and beach view but the only thing was no lift

Dear Naila Salim Mohamed A., Thank you for your feedback! We're delighted to hear you had an excellent stay and enjoyed the location and beach view. We truly appreciate your comments about the lack of a lift and the interaction with our staff. Your experience is important to us, and we’ll address your concerns with our team to ensure we improve in those areas. We hope to have the opportunity to welcome you back for an even better experience! Best regards, Kath Guanco Guest Experience Manager

excellent hotel

TripAdvisor rating 5.0/5

Nalin4388 TripAdvisor review

very beautiful 🏨 hotellllllllllllll i delicious 🥞 breakfast excellent view very very kindly and friendly staff all drivers…. and all staff in recipient i choose this hotel again sure i like everything in this hotel and all staff know behavior with tourism

Dear Nalin, Thank you so much for your glowing review! We’re thrilled to hear you enjoyed our beautiful hotel, delicious breakfast, and stunning views. It’s fantastic to know that our friendly staff made such a positive impression on your stay. We can’t wait to welcome you back for another wonderful experience! Your kind words truly motivate us to keep providing excellent service. Best regards, Kath Guanco Guest Experience Manager

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Other web-users rate our hotel

  • 607 reviews 9.3/10 Location
  • 821 reviews 7.9/10 Room
  • 976 reviews 8/10 Service
  • 13 reviews 5.1/10 WiFi
  • 379 reviews 7.6/10 Breakfast
  • 248 reviews 6.9/10 Cleanliness
  • 53 reviews 8.6/10 Wellness Area

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