Novotel Phuket Resort 4 stars

Customer review rating (ALL Rating) 4.4/5 471 reviews

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Description

Hotel extras

  • Gorgeous three-tier pool with sea view

  • Ideal location minutes from the beach

  • Free WiFi throughout the hotel

  • Convenient free shuttle bus to the centre

  • Pamper yourself and your kids with our unique food and beverage MyKids and MyGlass package.

Our accommodation(s)

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Hotel location

Novotel Phuket Resort

282 Phrabaramee Rd, PATONG, KATHU
83150 PHUKET
Thailand

GPS:7.907879, 98.297639

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  471 reviews

TripAdvisor Rating  4.5/5  5,502 reviews

Certificate of excellence 2023

My son enjoyed the kids club

TripAdvisor rating 5.0/5

Passport42274600030 TripAdvisor review

Really good experience, the kids club is amazing and activities for kids are super cool. The Thai boxing, art activities, food all of it was amazing , hospitality was good too. Checkin , checkout was smooth too. As a acoor plus member they really made our experience special.

Great Stay Experience

TripAdvisor rating 4.0/5

Daydream64601969814 TripAdvisor review

Overall great stay experience. Location of the property is excellent and staff is very helpful. We opted for family rooms with Bunk bed and the kids loved it. Indian food options are quite limited and that is the only catch for Indian travelers.

Resort with stunning views

TripAdvisor rating 4.0/5

Nick D Friends getaway - TripAdvisor review

Love this place. View from 4th floor was stunning. Staff were friendly, helpful and welcoming, especially Joe, Max, Ao, Glory, and Mix. Three pools, excellent shuttle service up and down the hill, incredible choices for free breakfast. Easy walk into town for shopping, restaurants and bars. Bed was extremely comfortable, aircon cold. Room for improvement: housekeeping and room service. Housekeeper missed items such as refilling containers in shower and tea, coffee and sugar. Also did not clean outside on the balcony, which also had no overhangs to shelter from rain. So could not sit on balcony if raining. Room service at night very slow. Took 3 phone calls and a long wait for order to arrive

Dear Nick, Thank you for your thoughtful review! We’re thrilled to hear that you loved your stay and enjoyed the stunning views. It’s wonderful to know that our team, including Joe, Max, Ao, Glory, and Mix, made you feel welcomed and supported throughout your stay. We’re glad you took advantage of our pools and the complimentary breakfast, as well as the convenient shuttle service and easy access to shopping center. We appreciate your constructive feedback regarding housekeeping and room service. We’ll address these concerns to ensure that our standards are consistently met. Thank you for bringing these issues to our attention; we’re committed to making improvements for future guests. We hope to welcome you back soon for an even better experience! Best regards, Kath Guanco Guest Experience Manager

Good stay

Customer review rating 4.5/5

Hasnain Families - Confirmed reviews ALL

Have left a review on trust pilot highly recommended to friends family and anyone who genuinly wants a good stress free holiday!

Dear Mohammed H., Thank you so much for your wonderful review! We’re delighted to hear that you had a good stay and appreciate your recommendations to friends and family. Max, Joe, Na, Fan, Chet, Un, and the rest of our team will be thrilled to know they made a positive impact on your experience. We look forward to welcoming you back for another stress-free holiday soon! Warm regards, Kath Guanco Guest Experience Manager

Bad experience

TripAdvisor rating 2.0/5

Gauravlohia Families - TripAdvisor review

Extremely understaffed... Checkin experience was a nightmare... Staff extremely rude... Location was good... But there are better and cheaper hotels in patong...,...........................................................

Dear Gauravlohia, Thank you for your feedback. We’re truly sorry to hear about your experience during your stay. It’s disappointing to know that the check-in process and staff interactions did not meet your expectations. We strive to provide excellent service, and your comments are valuable in helping us improve. While we’re glad you appreciated our location, we understand your concerns about staffing and service. We hope you’ll consider giving us another chance in the future to provide a better experience. Thank you for bringing these issues to our attention. Best regards, Kath Guanco Guest Experience Manager

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Other web-users rate our hotel

  • 610 reviews 9.3/10 Location
  • 828 reviews 7.9/10 Room
  • 985 reviews 8.1/10 Service
  • 13 reviews 3.8/10 WiFi
  • 383 reviews 7.6/10 Breakfast
  • 249 reviews 6.8/10 Cleanliness
  • 53 reviews 8.5/10 Wellness Area

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