Mercure Chiang Mai 4 stars

Customer review rating (ALL Rating) 4.9/5 184 reviews

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183 Changpuak Road, SRI POOM, MAUNG DISTRICT, 50200 CHIANG MAI, Thailand

Description

Hotel extras

  • Spacious and comfortable rooms with free WIFI

  • Enjoy outdoor swimming pool with panoramic views

  • Supermarket and banks services nearby, free private parking on site

  • 10 mins from Chiangmai International Airport

Our accommodation(s)

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Hotel location

Mercure Chiang Mai

183 Changpuak Road, SRI POOM, MAUNG DISTRICT
50200 CHIANG MAI
Thailand

GPS:18.802206, 98.985593

Telephone
Fax +66 53 225 505

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CITRUS

All-day dining venue featuring International buffets and all-day dining menu choices.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  184 reviews

TripAdvisor Rating  3.5/5  1,271 reviews

Exceptional customer service

TripAdvisor rating 5.0/5

Doruk T TripAdvisor review

Our stay at the Mercure Chiang Mai has been amazing. Our experience with staff have been a highlight. Hotel reception have been very helpful and kind. The rooms are older but spacious, clean have a good style. I would highly recommend this hotel to any visitors of Chiang Mai. I will definitely stay here again

Customer review rating 4.5/5

Mr A. B. Solo - Confirmed reviews ALL

I stayed at Mercure Chiang Mai from 13–17 November as an Accor Platinum member, and I was genuinely impressed by the overall experience. Since the property is a renovated older hotel, I initially wasn’t entirely confident about what to expect. This was also my first stay here, having usually preferred ibis in the Nimman area but Mercure Chiang Mai exceeded my expectations in both service and room quality. From the moment I checked in, the service was warm, attentive, and genuinely welcoming. The evening-shift staff, particularly the gentleman and lady who handled my check-in, created an excellent first impression. The room was clean, comfortable, and well-maintained; despite being a renovated older property, the cleanliness and upkeep were much better than I anticipated. During my stay, I encountered only a minor issue. I noticed that the bidet spray in the bathroom had some undesirable stains. Once I informed the front office, they handled the situation promptly and replaced it immediately, which I greatly appreciated. On the day of checkout, however, I experienced a noticeably different interaction. The female front desk staff member with glasses was polite but seemed unusually reserved. I wasn’t entirely sure whether she was intentionally maintaining a more formal, professional demeanor in front of the two new staff members who were standing beside her, but the interaction came across as rather cold and disengaged. From a guest’s perspective, it felt almost dismissive, more like an abrupt “Alright, you’re checked out. Goodbye,” than the warm or attentive farewell I had consistently received throughout the stay. Despite this, my overall experience remained overwhelmingly positive. Mercure Chiang Mai delivered far beyond what I expected from a renovated property, and I left feeling genuinely satisfied. This hotel will definitely be on my priority list for future trips to Chiang Mai.

Customer review rating 5.0/5

Mr J. K. Business - Confirmed reviews ALL

Had a great time.

Customer review rating 4.0/5

Mr A. J. Couples - Confirmed reviews ALL

Overall good services. Facilities are a bit old but clean. Parking is limited and shared with the shops area.

Customer review rating 5.0/5

Scott C. Couples - Confirmed reviews ALL

Great hotel, well located with nice spacious rooms and friendly, helpful staff

Dear Valued Guest, Thank you very much for your perfect score and for sharing your positive experience. We are delighted to know that you enjoyed our friendly service, spacious and comfortable rooms, convenient location near key attractions, and our swimming pool facilities. Your feedback is truly appreciated and will be shared with our team as encouragement to continue delivering memorable experiences for our guests. We look forward to welcoming you back to Mercure Chiang Mai in the near future. Warm regards, Sirisook Moore General Manager

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Other web-users rate our hotel

  • 288 reviews 9.2/10 Location
  • 437 reviews 8/10 Room
  • 410 reviews 9.3/10 Service
  • 10 reviews 7.6/10 WiFi
  • 210 reviews 8.3/10 Cleanliness
  • 170 reviews 3.5/10 Vibe
  • 163 reviews 7.7/10 Breakfast
  • 133 reviews 9.2/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.