Mercure Chiang Mai 4 stars

Customer review rating (ALL Rating) 4.9/5 189 reviews

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Mercure Chiang Mai - Image 1
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183 Changpuak Road, SRI POOM, MAUNG DISTRICT, 50200 CHIANG MAI, Thailand

Description

Hotel extras

  • Spacious and comfortable rooms with free WIFI

  • Enjoy outdoor swimming pool with panoramic views

  • Supermarket and banks services nearby, free private parking on site

  • 10 mins from Chiangmai International Airport

Our accommodation(s)

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Hotel location

Mercure Chiang Mai

183 Changpuak Road, SRI POOM, MAUNG DISTRICT
50200 CHIANG MAI
Thailand

GPS:18.802206, 98.985593

Telephone
Fax +66 53 225 505

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CITRUS

All-day dining venue featuring International buffets and all-day dining menu choices.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  189 reviews

TripAdvisor Rating  3.5/5  1,267 reviews

Customer review rating 4.5/5

Yun T. L. Solo - Confirmed reviews ALL

Good location, close to jj market, walking distance to supermarket, boxing stadium and ancient city area. The facilities are old but still brings old time feeling. Hot meal choices at breakfast can be enriched.

Dear Yun T. L., Thank you for sharing your experience following your recent stay at Mercure Chiang Mai. We’re pleased to hear that you enjoyed our convenient location near JJ Market, the supermarket, boxing stadium, and the old city area. We appreciate your comments regarding the nostalgic charm of our facilities, and we also take note of your suggestion to enrich the hot meal selection at breakfast. Guest feedback is essential in helping us improve, and your input will be shared with our culinary team for consideration. We hope to welcome you back again soon for an even more enjoyable stay. Warm regards, Sirisook Moore General Manager

Are we talking about the same hotel?

TripAdvisor rating 5.0/5

John B TripAdvisor review

As a regular guest of the Mercure I was stunned to read the most recent review. I must say the review does not match my very positive experiences of the hotel, its management and the staff. I have hot water and use the wi-fi to back up my iPad and phone without difficulty. If there are difficulties with anything, the hotel responds quickly and effectively. For example, I witnessed the testing of the modems and wi-fi setup, following a customer complaint in April. (The system was working). The most disappointing comments of the review were those on the staff. In all my time at the hotel, I have seen the staff always striving to meet the needs of the customers. They take pride in doing their job well. Many times I have seen them go beyond the call of duty. During the Chiang Rai floods the management and staff organised a trip to Chiang Rai to offer material and show their personal support to the hundreds of households which were underwater. In other words, these people care about others. They care about their community and about their customers.

Great stay

Customer review rating 5.0/5

Fonfon Business - Confirmed reviews ALL

lots of parking in front of hotel, large room space, fast wifi and excellent service. thank you

Dear Fonfon, Thank you very much for your kind review and for choosing to stay at Mercure Chiang Mai. We are delighted to hear that you had a great stay and that you appreciated the convenience of our ample parking, the spaciousness of our rooms, fast Wi-Fi, and the excellent service provided by our team. Your kind words are truly appreciated and will be shared with all our staff as encouragement to continue delivering outstanding hospitality. We look forward to welcoming you back for another enjoyable and memorable stay in the near future. Warm regards, Sirisook Moore General Manager

An Unforgivable Collapse of Service – This Hotel Should Be Reconsidered by Accor

TripAdvisor rating 1.0/5

sawadee_1 TripAdvisor review

As a Platinum member of the Accor loyalty program, I chose Mercure Chiang Mai expecting a stay reflective of the brand’s global standards. What I got instead was one of the most insulting, dismissive, and utterly incompetent hotel experiences I’ve ever endured—and I travel extensively, staying in dozens of Accor properties every year. Over a six-night stay, I had no hot water for three days. This happened during Songkran, when guests return to their rooms freezing, soaked, and exhausted—and the best this hotel could offer was lukewarm water that wouldn’t steam a mirror, let alone warm a human being. On top of that, Wi-Fi was completely non-functional on any mobile device for the entire duration. Both myself and my partner had to pay for our own internet access because the hotel offered no resolution, no assistance, and no follow-up. That’s right—a four-star hotel, offering zero actual connectivity in 2025. And the staff? A masterclass in apathy. The Duty Manager and Front Office Manager stared at me in silence as I voiced concerns—like mannequins trained to blink but not speak. No solutions, no urgency, no empathy. When the General Manager returned, instead of addressing the serious failures, she launched into a speech about how great the hotel is and how wonderful her staff are. It felt more like I was offending her friends than lodging a legitimate, well-documented complaint. To top it off, they offered a token gesture: 2 free nights. Out of 6. After half the stay was wrecked. After I had to self-fund services they were obligated to provide. After enduring silent treatment from supposed professionals who clearly don’t care. Mercure Chiang Mai doesn’t just miss the mark—it rips the whole target off the wall. If you value basic comfort, guest service, or being treated like a human being, do yourself a favor and book literally anywhere else. Accor needs to take a long, hard look at this property and ask whether it reflects their values. Because I can tell you from experience—it doesn’t.

staff very kind

Customer review rating 5.0/5

Tun Business - Confirmed reviews ALL

room was ok and convenient location

Dear tun t., We sincerely appreciate your kind comments regarding your recent stay at Mercure Chiang Mai. It is always a great pleasure to receive such positive feedback. Please be assured that your remarks will be shared with our entire team. We are confident that your encouraging words will serve as a valuable motivation for all our staff as we continue to strive for excellence in service quality. Thank you once again for sharing your experience. We look forward to the opportunity of welcoming you back in the near future and hope your next visit will be just as pleasant as the previous one. ฺBest Regards, Sirisook Moore General Manager

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Other web-users rate our hotel

  • 280 reviews 9.4/10 Location
  • 415 reviews 8.2/10 Room
  • 404 reviews 9.4/10 Service
  • 8 reviews 7.4/10 WiFi
  • 224 reviews 8.5/10 Comfort
  • 209 reviews 8.4/10 Cleanliness
  • 158 reviews 8.2/10 Breakfast
  • 149 reviews 3.7/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.