Novotel London Waterloo Hotel 4 stars

Customer review rating 4.4/5 13,369 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel London Waterloo
See on a map
+ 21 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • 187 modern guest rooms with connecting rooms available

  • In central London with easy access to tourist attractions

  • Sauna and Hammam to relax after a day of sightseeing

  • An ALLSAFE, Clifton Environmental certified hotel

  • Hotel Bar & Restaurant with international cuisine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Laundry
  • Currency exchange
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 6 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Novotel London Waterloo

113 Lambeth road
SE1 7LS
london
united kingdom

Tel: +442076600674

Fax: (+44)207/7930202

Check-in from 14h00

Check out up to 12h00

  • 507, 77 from Waterloo York Road :  Bus Stop W Lambeth Palace Bus stop (SP)

  • 77, 344, 507, C10, 3 :  Lambeth Palace

  • CENTRAL LONDON :  3 LAMBETH BRIDGE

  • VICTORIA STATION :  507 Lambeth Palace

  • WATERLOO STATION :  77 LAMBETH PALACE

  • LAMBETH NORTH STATION :  BAKERLOO LAMBETH NORTH STATION

  • WATERLOO STATION :  NORTHERN LINE WATERLOO

  • WESTMINSTER CIRCLE :  CIRCLE LINE WESTMINSTER

  • WESTMINSTER DISTRICT :  DISTRICT LINE WESTMINSTER

  • WESTMINSTER JUBILEE :  JUBILEE LINE WESTMINSTER

  • By plane

    LONDON CITY AIRPORT At 15km / 9.32 miles

  • By plane

    LONDON GATWICK AIRPORT At 43km / 26.72 miles

  • By plane

    LONDON HEATHROW AIRPORT At 30km / 18.64 miles

  • By train

    LONDON ST PANCRAS At 2.8km / 1.74 miles

  • By train

    WATERLOO At 1.5km / 0.93 miles

  • By train

    WATERLOO INTERNATIONAL At 1km / 0.62 miles

GPS :51.494861, -0.118287

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with Queen-size bed and convertible sofa

  • Max. number of persons: 3
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Superior Room with Queen-size bed and twin convertible sofa

  • Max. number of persons: 4
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Superior Premium Room with Queen-size bed and convertible sofa

  • Max. number of persons: 3
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Executive Room with Queen-size bed and convertible sofa

  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive Premium Room with Queen-size bed

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Accessible Superior Room with Queen-size bed

Accessible room
  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
Rooms

Our restaurants and bars

ELEMENTS RESTAURANT

Type of cuisine: International

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Menu (PDF)

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 50

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 25 people

Find out more

Our guest reviews for
Novotel London Waterloo

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

13,369 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,791 reviews

A 5 a.m. welcome

Customer review rating 4.4/5

David Solo - 14/10/2020 Confirmed reviews ALL

Hi There, I required an immediate hotel room and called into the hotel unbooked at 5am. Security was little unsure (understandably 5am during Covid), however when I explained to the night manager (think his name was Manuel), he was very welcoming and I was extremely pleased with the comfort and cleanliness of the room. Also all thew staff I spoke to were very pleasant which added to the stay being a really positive experience.

Good stay

Customer review rating 4.4/5

Jack H. Couples - 10/10/2020 Confirmed reviews ALL

Very good

First stay after lockdown

Customer review rating 4.4/5

Anonymous Couples - 09/10/2020 Confirmed reviews ALL

This was a first stay following the lockdown and you had obviously made changes and it was a bit disappointing that some of these hadn't been explained at reception. i.e. how to make the wifi work, there was no phone in the room, no milk in the fridge and no water bottles - all of which were available before. We wanted to ring reception for the milk and water and realised there was no phone and we had to physically go to reception. A while later someone arrived with 2 water bottles and a container with some milk. 5 cartons. Bearing in mind the size of the paper mug this was only sufficient for one drink each although there was enough coffee/tea for more drinks if we preferred black. We declined to request for more milk but it would have been better if more had been given - especially as their was a fridge in the room. I felt that there was a more friendlier welcome before the virus - supplying all information for the room.

Relaxed stay close to Westminster and London Eye

Customer review rating 4.4/5

Stuart G. Families - 07/10/2020 Confirmed reviews ALL

Comfortable and spotlessly clean room. Tight on space with sofa bed in use, but comfortable and modern. Staff friendly and helpful, pay car park very secure and under the hotel so easy to access.

Relaxing Stay.

Customer review rating 4.4/5

Finbarr Solo - 30/09/2020 Confirmed reviews ALL

This was my first stay at this particular Novotel and I wasn’t disappointed. I was greeted by a very friendly member of staff and check in was handled quickly and efficiently. I was upgraded to a junior suite which was greatly appreciated. The extra safeguards were visible in all areas of the hotel. The room was large and spotlessly clean. The hotel is situated in a quiet area near Lambeth Palace and a short walk to both Waterloo and Victoria station and there are bus stops opposite the hotel also serving various parts of London.

Customer review rating 4.4/5

Anonymous Solo - 29/09/2020 Confirmed reviews ALL

Staff didn’t really explain facilities available (ie whether the bar/restaurant was open, breakfast arrangements weren’t clear

Really helpful staff

Customer review rating 4.4/5

Emma Business - 28/09/2020 Confirmed reviews ALL

The two staff members who were on when I arrived were both working when I left. They followed social distancing guidelines and both wore masks. They were so helpful in explaining how breakfast/food and checkout would work, and even though I couldn’t see their smile behind the masks, their manner was so pleasant and they couldn’t have done more to help. Thank you.

Covid Stay

Customer review rating 4.4/5

Chris C. Couples - 24/09/2020 Confirmed reviews ALL

We stayed over a weekend, meeting family in London. The hotel was not full. Services were restricted, but we understand the reason. We like staying in Accor hotels and would stay again, possibly in more settled times.

Dear Christopher C., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfonso Ristorato Rooms Division Manager

Nice room

Customer review rating 4.4/5

Alex Solo - 22/09/2020 Confirmed reviews ALL

Tried to overcharge me by £45 for the late check out fee and had to reactivate my room key the following day even though I had late check which wasn’t convenient.

Dear Alex R., Thank you for taking the time to tell us about your experience at the Novotel London Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alfonso Ristorato Rooms Division Manager

Great location and comfortable rooms.

Customer review rating 4.4/5

Anonymous Business - 30/03/2020 Confirmed reviews ALL

Staff welcoming, always clean & comfortable. Rooms very spacious Delicious breakfast delivered to my room.

Good stay

Customer review rating 4.4/5

Cici Solo - 22/03/2020 Confirmed reviews ALL

It was a short and good stay. Enjoyed my time

Pleasant stay in convenient location

Customer review rating 4.4/5

Marianne Business - 21/03/2020 Confirmed reviews ALL

The hotel is conveniently located for Westminster and the South Bank. It is clean and well presented. The room was spacious and included all essentials. There was a good offer of food and drink. The temperature control in the room didn't work consistently. A few more bathroom products and scales would be an added bonus. Most staff were very friendly and courteous but one or two were rather surly. On most mornings there was no member of staff to greet you at breakfast, so you had to wait a few minutes to be seated. More plugs in the bar area would be convenient.

Good stay in great location

Customer review rating 4.4/5

Philip I. Couples - 21/03/2020 Confirmed reviews ALL

We spent two nights at the Novotel in Lambeth - We found it very comfortable and in a good location, close to the river and within an easy walk of the South Bank and Parliament Square.

Awesome

Customer review rating 4.4/5

Anonymous Families - 20/03/2020 Confirmed reviews ALL

It was a great experience. Well located, great breakfast, great bar, great rooms and very attentive staff.

Good stay for our weekend trip to London

Customer review rating 4.4/5

Maren Families - 18/03/2020 Confirmed reviews ALL

Fantastic room and view, we could even see the Big Ben from our room! Good location and we could even go for a little stroll over to the Westminster Cathedral. The hotel employees where so helpful and polite. We had a wonderful time!

Good stay

Customer review rating 4.4/5

Philane M. Business - 16/03/2020 Confirmed reviews ALL

It was ok. It would have been better if you had a microwave in the room. The bar fridge never worked

Good one night stay

Customer review rating 4.4/5

David C. Couples - 15/03/2020 Confirmed reviews ALL

We stayed at your hotel in order to visit the Gielgud Theatre in Shaftesbury Avenue. This worked well, although it is a pity the no. 3 bus, which passes the hotel, no longer runs to Piccadilly Circus. We had checked in on-line, which worked well with everything ready for us. Reception staff were efficient and helpful. We had been upgraded to an executive room which was appreciated. The room was clean and well presented, with all equipment working satisfactorily. The only two problems we would mention are that the bed was very firm and my wife who has a back problem (scoliosis) found it difficult to get comfortable. Also there was no dressing table facility, by which we mean a work surface where you can sit with a mirror above. We had a meal in the bar area in the afternoon we arrived, which was very tasty and we enjoyed it. Breakfast the following morning was ample with a very good choice, although we thought that the hot food could have been hotter. Your hotel suited our needs and we would use it again.

A good one night's stay

TripAdvisor rating 4.0/5

David C 15/03/2020 TripAdvisor review

We stayed one night in order to see "The Upstart Crow" at The Gielgud Theatre in Shaftesbury Avenue. Despite the "London Waterloo" tag, the hotel is actually in Lambeth Road opposite Lambeth Palace, about a mile from Waterloo station. The nearest tube station is Lambeth North, about a 12 minute walk away. Two bus routes pass the door, the 3 (Whitehall - Crystal Palace) and 344 (Clapham Junction - Elephant & Castle). Sadly the 3 has been recently cut back from Oxford Circus to Whitehall, thereby severing the direct link with London's theatreland. However, Westminster Bridge and the Houses of Parliament are about a 12 minute walk away, so the location is good for tourists. We checked in on line which worked well, being met by a very pleasant girl who quickly gave us our room keys. We had been upgraded to an executive room, which was large, clean and well presented. There was plenty of storage and a room safe. The bed was, however, very firm and my wife, who has scoliosis (curvature of the spine) had difficulty in getting comfortable. Overnight it was quiet with little traffic noise. The other problem was the absence of a dressing table - the only work surface where you could sit did not have a mirror above it. There was a good sized bathroom with a two-headed shower attachment, and separate toilet. Wi-fi was available but we did not use it on this occasion. On the afternoon we arrived we had a meal in the bar area (the restaurant being closed) but this was the same menu with quite a good choice. The food was tasty and well presented, and not overpriced. |The following morning we had breakfast in the restaurant. This was totally self service, but with a good choice of hot and cold food. We did feel however that the hot food could have been a bit hotter. Checkout was as efficient as check in, again with a very pleasant member of staff We would recommend this hotel, but feel it would be better described as "London Lambeth" rather than "London Waterloo".

Dear Guest, Thank you for taking the time to tell us about your stay at the Novotel London Waterloo and for your positive comments. However, I regret that your experience did not meet all of your expectations. At Novotel, we strive to provide a high quality service for all our guests that is why your feedback is very important to us. We appreciate your sharing your comments and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Alfonso Ristorato Rooms Division Manager

Well located

Customer review rating 4.4/5

Garym Solo - 14/03/2020 Confirmed reviews ALL

Quite good experience if a little pricey. Would not recommend the breakfast option at the hotel as it falls below the normal standard expected at a novotel.

Great Stay

Customer review rating 4.4/5

Paul W. Business - 11/03/2020 Confirmed reviews ALL

Very pleasant and seemless

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in london