Novotel London Waterloo 4 stars

Customer review rating (ALL Rating) 4.3/5 1,813 reviews

Hotel extras

  • 187 modern guest rooms with connecting rooms available

  • In central London with easy access to tourist attractions

  • Saunarium to relax after a day of sightseeing

  • An ALLSAFE, Clifton Environmental certified hotel

  • Hotel Bar & Restaurant with international cuisine

ALLSAFE approved hotel

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Hotel location

Novotel London Waterloo

113 Lambeth road
United Kingdom

GPS:51.494861, -0.118287

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,813 reviews

TripAdvisor Rating  4.0/5  3,904 reviews

Good location easy access to the areas and facilities we planned to visit

Customer review rating 4.0/5

Tony S. Couples - Confirmed reviews ALL

Came to visit the Hockney exhibition and to visit the national gallery and to visit some London Restaurants

Good staty

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Very good comfortable and warm experience

Waterloo was a battle - these guys win the war

TripAdvisor rating 5.0/5

226stephc Business - TripAdvisor review

I am currently staying at the hotel and am finding it a wonderful experience. Having read some of the other reviews I would say they are very unfair. The room is spotless and fit for a new born baby it’s that clean. Bed is very comfortable and the showers are to die for. Tried the bar this evening and was delighted by the service and the pizza very competitive price was delicious. The staff are totally amazing and cannot do enough for you. Breakfast was fabulous it’s not often I get up for 6.30am but there it was nice and tasty. Anything you could think of was there at hand. Tables and serving platters were being cleaned and refilled as soon as they were empty. Again, the staff were fantastic and so rushed but nothing was too much and all carried out with a smile. Am heading back to my room knowing I will be rested for work tomorrow I cannot praise the staff in the hotel highly enough. They are what makes the place.

Decent hotel but feels average experience overall

TripAdvisor rating 3.0/5

markhdigital Families - TripAdvisor review

Novotel Waterloo is one of the more competitively priced hotels around The South Bank area. However a big trade off is that its location is about 15-20 mins walk from Waterloo Station and 10 mins from nearest tube (Lambeth North). We had a Queen Superior room with a city side view that was okay although carpet was in a poor condition. Was clean overall though. Hotel staff were okay if not particularly friendly. Breakfast at £21 per adult free for kids again was okay, nothing special. For short trips to Central London you may want to look at cheaper options first like Premier Inn Waterloo located near the station.

Pain point:.lack of cleaningness

TripAdvisor rating 2.0/5

Claudia_Chiurlia Business - TripAdvisor review

The hotel rooms although redecorated are in need of serious refurbishment. The toilet which is separate from the bathroom had a strong urine/sewage smell Floor was not clean (I had crumbles sticking to my feet) Bedsheets were not fresh clean, there were stains / something sticking on them Breakfast was ok Overall I would not go back

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Other web-users rate our hotel

  • 1,102 reviews 9.1/10 Location
  • 1,443 reviews 6.5/10 Room
  • 1,319 reviews 8.1/10 Service
  • 20 reviews 6.4/10 WiFi
  • 792 reviews 5.4/10 Cleanliness
  • 718 reviews 6/10 Breakfast
  • 373 reviews 4.3/10 Food

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