Novotel London Waterloo

Customer review rating (ALL Rating) 4.4/5 1,828 reviews

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Description

Hotel extras

  • 187 modern guest rooms with connecting rooms available

  • In central London with easy access to tourist attractions

  • Saunarium to relax after a day of sightseeing

  • Hotel Bar & Restaurant with international cuisine

Our accommodation(s)

Hotel location

Novotel London Waterloo

113 Lambeth road
SE1 7LS LONDON
United Kingdom

GPS:51.494861, -0.118287

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,828 reviews

TripAdvisor Rating  4.0/5  4,000 reviews

Nice

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

well located, couldn't access gym, staff friendly

Poor service

TripAdvisor rating 2.0/5

emma s TripAdvisor review

No room service available at 12.30am. No bar or food service when requested at this time. No reception for calls at this time. Called several times and went to reception desk. Person did not want to communicate, selectively ignoredby Lewis.

It's OK.

Customer review rating 2.5/5

Gergely Couples - Confirmed reviews ALL

Dear Novotel London Waterloo, we have spent a few days at your hotel in the last week. Basically the room was OK, but I have a few things to mention: - we asked for an extra blanket at the reception desk, but never get it - we asked for slippers, they said they dont have - we did not found robe in the room, se we did not managed to cross the hotel and go to the sauna - we asked two days in row to fill up the handwasher soap (left written message in the room and in the bathroom, to ask it), but it was never filled up and was empty from the first day - the carpet in the room was very stained - the walls were stained as well Best regards, Greg

No kid extra bed in accessible room

Customer review rating 1.5/5

Pierre Families - Confirmed reviews ALL

I spent 2 nights at the Novotel Waterloo. I booked the room because of the location, the standard of Novotel & the experience I have with All hotels regarding accessible rooms. When I booked I thought that adding an extra bed for my kid in an accessible room will be easily feasible, it was finally not the case. I had no choice to take a standard room where the toilets & bathroom were not accessible. It means that during my stay I had to go out of my room & use the toilets of the restaurant downstairs (entry not large enough for my manual wheelchair) which was really umconfortable. The bathroom was not accessible as well, which means that I had to put really strong physical efforts to go into the bath. This was really difficult. As a conclusion, not giving the chance of a wheelchair user to stay with his wife & his 5-years-old kid in an accessible room is a pity. Did not expect that from Novotel.

Clean. Quiet. Nice room

Customer review rating 4.0/5

Rob R. Business - Confirmed reviews ALL

Was in for a quick business trip. Pleasantly surprised.

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Other web-users rate our hotel

  • 1,301 reviews 9.3/10 Location
  • 1,326 reviews 7.1/10 Room
  • 1,316 reviews 8.3/10 Service
  • 19 reviews 7.9/10 WiFi
  • 800 reviews 7.2/10 Breakfast
  • 582 reviews 6.8/10 Cleanliness
  • 401 reviews 5.3/10 Food
  • 246 reviews 4.6/10 Amenities

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