Its clean, easy and has everything you need for a rest inbetween flights. Great pillows. Only negatives were the booking. I booked a room from one day to the other ( i came in with a late flight and my next flight was early next morning) and I got an email confirming the dates from one day to the next, but i evidently booked a day room. Hotel management contacted me to check if the booking was correct, and were luckily able to change it for me. Its obvious that this is a common problem they have, so maybe the web page should make the dayroom/ nightroom options a bit clearer.

Standard of service was amazing

Good hotel, excelent shower and comfy bed, though rooms do not have any windows. Breakfast is rather pricey. Having breakfast at the airline lounge was far better... and for free!

The receptionists were very condescending. I even felt sense of discrimination by them. The price offered by booking and the price paid was different. There is a structural problem in the system which has to be modified.

Overall ok, but two issues ... 1) the fan in the room is continuous and I like dead silence in addition the room was too cool and no way to increase the temp or humidity. 2) the shower faucet had a broken faucet which made it feel very low class. It the first time it happened at this hotel for me and I hope it willen the last. Otherwise the personnel were very pleasant.

Room was clean, staff was friendly, but prices were advantageous. You can get a hotel outside the airport for 75% less... capitalizing on COVID19 restrictions

Our children really needed a place to lie down and rest during the long layover in the Amsterdam airport. When we arrived they were out of double rooms but because we had reserved two double rooms they gave us two triple rooms at the same price. Everyone was extremely nice and helpful and we got the rest we needed before the next long flight of our trip.

Very friendly welcoming staff. Rooms were clean, tidy and smartly decorated. Nothing was a problem fir the staff. Cleaners very friendly too. Overall I would have no hesitation to recommend and return on my next visit.

The location of the hotel is excellent also the room delivers what was promised, v clean and comfortable Needed to checkin early as I landed in Amsterdam three hours prior to the checkin. The lady at the reception was extremely unfriendly and unhelpful.

The conditioning system works too loud. The receptionist could not do anything with it. The manual manipulations with the control of conditioner also didn’t bring changes. Also there was constant clicking of some system. I didn’t have ear plugs with me. So I didn’t sleep well at all, that was really important on a long way.

No issues at all

The family enjoyed our stay. The close proximity of your hotel enabled us to get some rest and get back to the terminal on time

Overpriced. You pay for 12 hours stay..

Had to stay in a few airport hotels this year during the pandemic and Mercure Hotel was the best one so far.

Booked via accor website, price confirmed by Accor via e-mail. Despite showing the Accor confirmation e-mail to the receptionist she still insisted I pay an extra 30 Euros before she would give me the room key. Rooms are box like with no windows, noisy all night. I’ll never stay here again.