Kia ora Mrs. K., Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear that you enjoyed our central waterfront location and found your suite to be so comfortable. It's also fantastic to know that you made the most of the nearby restaurants, shopping, and waterfront walks. We truly appreciate your kind comments about your dining experience, breakfast, and bar, as well as your perfect scores for our team, cleanliness, and overall stay. As one of our valued ALL Gold members, it is especially rewarding to know that you felt well recognised throughout your visit and that you enjoyed your room upgrade, welcome drink, and welcome amenity. Thank you once again for your recommendation and for your feedback regarding our sustainability initiatives. We hope to have the pleasure of welcoming you back to Mövenpick Hotel Auckland for another memorable stay in the near future. Warm regards, Madison Amituana'i Guest Relations Manager

Kia ora Catherine, Thank you so much for your truly heartwarming feedback regarding your stays at Mövenpick Hotel Auckland. We are absolutely delighted to hear that each visit continues to feel so special and that our team helps make you feel so warmly welcomed and recognised. It is especially lovely to know that our reception and restaurant teams have created such personal and memorable experiences for you, from your arrival through to breakfast. Your kind words about the cleanliness, elegance of the rooms, and professionalism of the team mean a great deal, and I will be sure to share your compliments with everyone, particularly the restaurant manager who looks after your breakfast visits and remembers your preference for eggs Benedict. It is an honour to be considered your “happy place” in Auckland, and we are truly grateful for your continued loyalty as an ALL Platinum member and Accor Vacation Club member. Knowing you have also recommended us to others is the highest compliment we could receive. We very much look forward to welcoming you back again soon for another exceptional stay. Kind regards, Madison Amituana'i Guest Relations Manager

Kia ora Camille, Thank you for taking the time to share your feedback regarding your stay at Mövenpick Hotel Auckland. We’re delighted to hear that you and your family enjoyed our central location and that our reception team made such a positive impression with their availability, friendliness, and efficiency. It’s always wonderful to know when our team contributes meaningfully to a guest’s experience, and your kind recognition is greatly appreciated. We also appreciate your comments regarding the WiFi speed and sustainability rating. Your feedback has been shared with the relevant teams as we continue working to improve consistency and overall guest experience. Thank you again for your support as an ALL – Accor Live Limitless member. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Kind regards, Madison Amituana'i Guest Relations Manager

Kia ora Fatoumata, Thank you for sharing your detailed feedback following your stay at Mövenpick Hotel Auckland. We’re so pleased to hear that you enjoyed our prime waterfront location, the stunning views—especially in the evening—and your experience in the restaurant. It’s also wonderful to know that our Chocolate Hour was a highlight, and that you found your room comfortable and our team welcoming and professional throughout your stay. We do appreciate you highlighting the concerns regarding the bathroom noise and housekeeping attention. Please accept our apologies for the inconvenience caused. These matters have been addressed with our team to ensure a more consistent and comfortable experience for our guests, as we continue to uphold the high standards we strive for. Thank you again for your kind recommendation and for choosing to stay with us. We hope to have the pleasure of welcoming you back for another memorable stay at Mövenpick Hotel Auckland. Kind regards, Madison Amituana'i Guest Relations Manager

Dear Guillaume, Thank you for sharing your feedback following your stay at Mövenpick Hotel Auckland. I’m sorry to hear that your arrival experience did not meet expectations. A warm, professional welcome with clear information about the hotel, its services, and the surrounding area is something we strive to deliver consistently, and it’s disappointing to know this was not your experience. Your comments regarding the presentation and service approach of our reception team have been addressed to ensure a more polished and informative check-in moving forward. I also appreciate your feedback regarding the room layout and sense of privacy, as well as your note about the bar closing time. These are valuable insights as we continue to refine the overall guest experience. That said, I’m pleased to see that you were satisfied with the cleanliness, WiFi, and your departure experience. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and provide a stay that better reflects the standards you expect from Mövenpick. Sincerely, Madison Amituana'i Guest Relations Manager

Kia ora Dominique, Thank you for taking the time to share your lovely feedback following your stay at Mövenpick Hotel Auckland. It’s wonderful to hear you enjoyed your visit and that the comfort of the bedding, along with the quality of our restaurant, helped make your stay so pleasant. We’re especially pleased to know you found the dining experience good value and enjoyable across lunch, dinner, and room service. Your kind comments regarding your ALL Accor recognition and the welcome amenities are greatly appreciated, and it’s fantastic to hear these touches exceeded expectations and contributed positively to your experience. We also appreciate your feedback regarding WiFi accessibility. While we’re glad your overall stay was excellent, we understand how important ease of connection is and have shared your comments with our team for review. Thank you again for your recommendation and for choosing to stay with us. We look forward to welcoming you back in the future. Sincerely, Madison Amituana'i Guest Relations Manager

Kia ora Catherine, Thank you so much for your wonderful feedback following your stay at Mövenpick Hotel Auckland. We are delighted to hear that every visit makes you feel so warmly welcomed and at home. It’s fantastic to know that our clean, modern rooms, attentive team, and overall hotel environment contribute to such a positive experience. Your kind recognition of our breakfast team member and reception staff is truly appreciated—they will be thrilled to hear your words. We’re especially pleased that your Platinum status as an ALL – Accor Live Limitless member is consistently recognised and that your stays continue to feel professional, friendly, and personalised. Thank you again for your continued loyalty. We look forward to welcoming you back to Mövenpick Hotel Auckland on your next visit. Warm Regards, Madison Amituana'i Guest Relations Manager

Dear Mr. R., Thank you for taking the time to share your feedback following your stay at Mövenpick Hotel Auckland. We are delighted to hear that you enjoyed our prime location, the spaciousness and comfort of your room, and the quality of the bedding. Your comments on these aspects are greatly appreciated. At the same time, we sincerely regret that some elements of your experience did not meet your expectations. We have noted your concerns regarding the breakfast selection and the air conditioning, as well as your observations about our reception team. Your feedback is invaluable, and we will use it to ensure our breakfast offerings include fresher and higher-quality products, and to provide additional training to our team so that every guest receives service consistent with the standards of a five-star hotel. We hope that despite these issues, you were able to enjoy your stay and the convenience of our location. It would be a pleasure to welcome you back to Mövenpick Hotel Auckland in the future and provide an experience that fully reflects the level of service and quality we aim to deliver. Sincerely, Madison Amituana'i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora Thierry, Thank you for taking the time to share your feedback. We’re delighted to hear you enjoyed your stay and found our location convenient and the rooms well-insulated. We appreciate your note regarding the temperature in the public areas. We are reviewing this with our team to ensure a more comfortable experience for all guests. It was a pleasure welcoming you to Mövenpick Hotel Auckland, and we look forward to hosting you again on your next visit to New Zealand. Sincerely, Madison Amituana'i Guest Relations Manager Mövenpick Hotel Auckland

Dear Victoire, Thank you for taking the time to share your feedback following your stay at Mövenpick Hotel Auckland. We are delighted to hear that you enjoyed our central location, the splendid restaurant views, and that our team, especially our receptionist, made you feel welcome despite any language challenges. We also appreciate your thoughtful suggestions regarding air conditioning. Your comments about reducing the temperature when it is warm outside and considering its environmental impact have been noted, and we will continue to explore ways to balance comfort and sustainability for our guests. We hope to welcome you back to Mövenpick Hotel Auckland for another enjoyable stay in the future. Sincerely, Madison Amituana’i Guest Relations Manager

Kia ora Emmanuelle, Thank you for sharing your wonderful experience at Mövenpick Hotel Auckland. We’re delighted to hear that your suite, breakfast, and overall stay met your expectations. It’s fantastic to know that you enjoyed the views, the comfort of your room, and the gastronomic delights nearby. We also appreciate your comments regarding our WiFi, gym, and the occasional noise in the bar area. Your feedback helps us continue to improve, and we’ll take it on board to ensure future stays are even more enjoyable. It was a pleasure having you with us, and we look forward to welcoming you back to Auckland for another excellent stay. Warm regards, Madison Amituana'i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora Victor, Thank you for taking the time to share your feedback following your stay at Mövenpick Hotel Auckland. We are delighted to hear that you found our hotel modern, comfortable, and well-located, and that your room and bedding provided a relaxing stay. We do regret to hear that the WiFi connection and TV channel selection did not meet your expectations. To offer flexibility for all our guests, we have Chromecast available in every room, which allows you to stream your own choice of entertainment directly to the TV. This option provides access to a wide range of international news, sports, children’s programs, and more, tailored to your preferences. Your comments about WiFi speed are appreciated, and we are working on improvements to ensure a smoother online experience. We thank you for your loyalty as an ALL – Accor Live Limitless Silver member and hope to welcome you back soon for another comfortable stay. Sincerely, Madison Amituana'i Guest Relations Manager

Dear Jean, Thank you for taking the time to share your feedback with us! We’re so glad to hear that you enjoyed our prime location, the fantastic view from our restaurant, and the service from our wonderful staff. We always strive to provide a great experience for our guests, and we’re happy to know that these aspects of your stay stood out. We’re sorry to hear that you found your room to be smaller than expected. We understand that comfort and space are important, and we’ll certainly keep this in mind for future stays to see if we can offer a more suitable room type for your needs. We truly appreciate your input and hope to welcome you back soon for another enjoyable stay. Please don’t hesitate to reach out if you have any specific preferences for your next visit, and we’ll do our best to accommodate them. Sincerely, Madison Amituana\'i Guest Relations Manager

Dear Yann, Thank you for sharing your feedback. We sincerely regret that your suite did not meet your expectations and that the room layout was not what you had anticipated based on our advertising. We understand how important it is for guests to feel comfortable in their space, and we’re sorry that this aspect of your stay fell short. Due to the unique design of our hotel, some room layouts do vary, particularly on the second floor, where the suites feature shared terrace access instead of traditional windows. While these rooms are more spacious compared to others in the hotel, we understand that this setup may not have been what you were expecting or looking for. Your feedback is invaluable, and we truly appreciate you bringing this to our attention. We will certainly review how we present our room types to ensure that expectations are clear for future guests. If you choose to stay with us again, we would love the opportunity to assist you in selecting a room that better suits your preferences. Please don’t hesitate to reach out to us directly so we can help make your next stay a more enjoyable one. Nga mihi, Madison Amituana'i Guest Relations Manager

Dear Patricia G. A., Thank you for your wonderful review! We’re so grateful for your kind words and thrilled to hear that our team’s service went above and beyond to make your stay memorable. At Mövenpick Hotel Auckland, we take great pride in providing exceptional service, and it’s incredibly rewarding to know that our efforts made a positive impact on your experience. We also apologise regarding the 3pm check-in time. It is our standard check-in time, and we strive to ensure all rooms are prepared to the highest standard for each guest. Thank you again for your feedback, and we look forward to welcoming you back for another fantastic stay in the future! Sincerely, Madison Amituana'i Guest Relations Manager