Mercure Hotel Hamburg am Volkspark 4 stars

Customer review rating (ALL Rating) 4.4/5 30 reviews

Hotel extras

  • A 25-minute walk from the Volksparkstadion (HSV) and the BARCLAYS Arena

  • 1 child under 16 can stay free of charge in the parents’ room.

  • Parking for hotel guests in the car park. Public charger before the hotel.

  • Relax in the Volkspark, the VAF sports facility or with a city bike rental

  • Bus lines 2 & 3 stop right in front of the hotel

ALLSAFE approved hotel

Our accommodation(s)

For a comfortable stay at the fully air-conditioned 4-star Mercure Hotel Hamburg am Volkspark, we offer 128 Standard Rooms. We also have 12 spacious Privilege Suites available to satisfy greater requirements, which we especially recommend for family stays. One child aged up to 16 years may stay overnight free of charge (including breakfast) in his parents' room. Pets are welcome upon request at a charge of EUR 15/night, depending on availability. All rooms have free WIFI.

Hotel location

Mercure Hotel Hamburg am Volkspark

Albert Einstein Ring 2

GPS:53.574836, 9.889451

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  30 reviews

TripAdvisor Rating  4.0/5  871 reviews

Should have been 5 out of 5, 3 out of 5....

TripAdvisor rating 3.0/5

TamMc92 Families - TripAdvisor review

I came over to Germany with my 10 year old Son for the Hamburg match and to do some other activities during our 3 night stay. The hotel was very clean, the staff outwith the bar were also very pleasant and couldn't help enough which was very professional to see. The food selection was very good and we thoroughly enjoyed our breakfast there before heading off out to explore. 5 out of 5 until we asked to watch some German football in the bar... I asked the man at the bar if he could switch a match on as I noticed they were advertising Sky Sports games and Bundesliga 1 and Bundesliga 2 matches. I was ABRUPTLY told NO. I was pretty confused ( also due to the language barrier) but I then asked for another game and was told NO and that I was to go and speak to the service desk. I want to make it clear he absolutely understood that I was asking for the football! The man whom I spoke to was very helpful throughout our stay and solved the issue. The bar was empty when I asked but the football couldn't have been put on quick enough when other residents ( I'm assuming, German) where in the bar. This is why I have gave the 3.5 star rating which was a shame. It really did ruin part of our experience as I felt we weren't made to feel that welcome after this incident.

Dear TamMo, Thank you very much for taking the time to write to us after your stay at the Mercure Hotel Hamburg am Volkspark and deeply regret that the services provided did not meet your expectations. For the inconvenience caused, we kindly ask you to I apologize. The hotels of the Mercure brand make every effort to offer you the best quality of service during each of your stays. Your opinion is therefore of great interest to us. Rest assured that we have taken steps to prevent such occurrences in the future. Thank you again for your comments. We hope to regain your trust during one of your next nights and look forward to welcoming you back soon.Best regards Your host Cornelia Spiller

nice place with excellent food

TripAdvisor rating 5.0/5

SarahWZ Business - TripAdvisor review

The hotel was quiet and clean, the staff was polite. But the breakfast buffet was suburb and the bar menu was quite good. It is a short walk to DESY. There are not many restaurants nearby, but as I said the hotel food was much better than average. It seemed to have many guests even this last week of November.

Hello Sarah, thank you very much for your stay in our hotel, we are pleased that our team was able to make your stay with us a pleasant one. Our kitchen team will be delighted to hear your compliments about the food. Maybe we can be your host again when you are in Hamburg again - we would be very happy. Greetings from Hamburg - Cornelia Spiller Manager

Not really a 4-star hotel

TripAdvisor rating 3.0/5

WorldExplorer_1111 Business - TripAdvisor review

The quality of the hotel does not represent a 4-star hotel. The bathroom was kind of dirty. Same issue with curtains. The doors from the room were damaged and unrepaired. I could spot a bunch of small low-cost unprofessional "bricolage" repairs in various places of the bathroom. A side board mounted above the bathtube was leaking when using a shower. The ventilation in the bathroom did not work and it was not posible to open the window completely, which resulted in dense air both in the bathroom and in the room. But the breakfast was good and internet worked quite well.

Dear WorldDiscoverer_1111, thank you for taking the time to write to us after your stay at our hotel, and we deeply regret that the services offered did not meet your expectations. We sincerely apologize for the inconvenience caused. MERCURE brand hotels do their utmost to provide you with the best quality of service during each of your stays. Therefore, your opinion is of the utmost interest to us. Moreover, we can assure you that we will take the necessary measures to improve the quality of the above-mentioned services in a sustainable way. We are glad that you enjoyed our delicious breakfast so much and that we could give you a good start into the day. Thank you again for your comment. We hope to regain your trust at one of your next overnight stays and look forward to welcoming you back soon. With kind regards Your hostess Cornelia Spiller Hotel Director

Accor membership means nothing here

TripAdvisor rating 1.0/5

AtCheshire Business - TripAdvisor review

As a Platinum member we would normally be upgraded to the best available room. On check-in we were told upgraded to a comfort room, however the comfort rooms are meant to be overlooking the inside courtyard and therefore quiet. The room we were allocated was in my opinion a standard room at the front of the hotel, all we can hear is traffic and other doors slamming. As a platinum member we are also supposed to get a welcome gift, when I queried this, the guy on reception checked his list and asked when we made the booking, which was the previous day, he said the list was printed at 08:32 today and we weren't on it. Told he would sort it, on return to the room later in the evening, still no welcome gift in the room. Also on check-in when asked about the upgrade, we were told the privilege rooms were fully booked, yet on the Accor app they were still available to book, despite this he still said we had the best room available. Sorry to say that we will not book this hotel ever again as they have no regard to regular Accor frequent travellers.

Dear AtCheshire, it is with great regret that I read your feedback about our hotel and services. I would like to formally apologize to you. I will review this incident internally in the next few days and send you further feedback and compensation. To do so, please contact us at our hotel address Until then, I remain with kind regards from Hamburg Your hostess Cornelia Spiller Hotel Director

A bit tired in places

TripAdvisor rating 3.0/5

Orpenitin Business - TripAdvisor review

A nice buffet breakfast with a good selection and comfy enough beds. Overall though all feels a little bit tired and the main road next to it is very noisy all the time. Room decor is pretty dated and the towels very very thin. Staff friendly enough

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