Mercure Hotel Hamburg am Volkspark 4 stars

Customer review rating (ALL Rating) 4.4/5 1,277 reviews

Best price
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Mercure Hotel Hamburg am Volkspark - Image 1
Mercure Hotel Hamburg am Volkspark - Image 2
Mercure Hotel Hamburg am Volkspark - Image 3
Mercure Hotel Hamburg am Volkspark - Image 4
Albert Einstein Ring 2, 22761 HAMBURG, Germany

Description

Hotel extras

  • A 25-minute walk from the Volksparkstadion (HSV) and the BARCLAYS Arena

  • 1 child under 16 can stay free of charge in the parents’ room.

  • Parking E13 Euro per day in the garage, limited availability/EV charging points 100 m away.

  • Relax in the Volkspark, the VAF sports facility or with a city bike rental

  • Bus lines 2 & 3 stop right in front of the hotel

Our accommodation(s)

Hotel location

Mercure Hotel Hamburg am Volkspark

Albert Einstein Ring 2
22761 HAMBURG
Germany

GPS:53.574836, 9.889451

Telephone
Fax +49 40 89952333

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,277 reviews

TripAdvisor Rating  4.0/5  883 reviews

Comfortable staying

Customer review rating 5.0/5

Natalia Friends - Confirmed reviews ALL

Clean and comfortable room. The guy from reception was very friendly and spoke few foreign languages.

Dear Natalia Y., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg am Volkspark. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Timo Esslinger Gastgeber

all good

Customer review rating 3.5/5

Robert Business - Confirmed reviews ALL

problem is with the room, you cant get it before 15.00

Dear Robert, Thank you for the great review of our hotel! We offer check-in from 15:00, as also written on our website. If you arrive earlier, you are welcome to store luggage with us, but we cannot guarantee that the room will be ready. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Timo Esslinger Gastgeber

Good location and hospitality

Customer review rating 5.0/5

Mohamed S. Couples - Confirmed reviews ALL

Enjoyed the breakfasts and hospitality

Dear Mohamed S., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg am Volkspark. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Timo Esslinger Gastgeber

It was comfortable as I needed

Customer review rating 4.0/5

Sergio S. Business - Confirmed reviews ALL

It has been nice. I had the same feeling all the times I was your guest.

Dear Sergio S., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg am Volkspark. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Timo Esslinger Gastgeber

Good stay

Customer review rating 4.0/5

Samuel S. Business - Confirmed reviews ALL

Very friendly, all ok. I did have an unpleasant experience, as when I returned to my room at 10.30 it was wide open and the cleaning staff had entered it. I have not checked out yet so that should not have happened.

Dear Samuel, Thank you very much for taking the trouble to rate us. I am very pleased that you felt comfortable with us and had a pleasant time in Hamburg. We will also take your criticism into account and pay attention to it - I am sorry that not everything went perfectly. I have forwarded your feedback accordingly and will be discussed internally. On behalf of the entire team, I would like to thank you for your visit and would be happy to welcome you back. Until then, we wish you a nice time Best regards from Hamburg Your host Timo Esslinger

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Other web-users rate our hotel

  • 727 reviews 8.6/10 Location
  • 1,340 reviews 6/10 Room
  • 1,105 reviews 8.8/10 Service
  • 16 reviews 9.4/10 WiFi
  • 898 reviews 8.4/10 Breakfast
  • 704 reviews 5.4/10 Comfort
  • 552 reviews 7.3/10 Cleanliness
  • 291 reviews 4.3/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.