Novotel Sunshine Coast Resort

Novotel Sunshine Coast Resort 4 stars

Customer review rating (ALL Rating) 4.0/5 3,228 reviews

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Hotel extras

  • Cafe, Bar and Restaurants overlooking private lagoon and swimming pool

  • Private saltwater lagoon with complimentary use of kayaks and catamarans for all guests

  • Walking distance to the patrolled surf beach, Maroochy River boardwalk and 18 hole golf course

  • Sunshine Coast Convention Centre

  • Exclusive one-of-a-kind renovated Overwater Bungalows & a brand new 3 bedroom Grand Bungalow.

ALLSAFE approved hotel

Hotel location

Novotel Sunshine Coast Resort

270 Ocean Drive, TWIN WATERS
4564 SUNSHINE COAST
Australia

GPS:-26.631233, 153.097443

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Visitors looking for hotels in the Sunshine Coast can choose from an extensive selection of accommodation options at Twin Waters. This impressive Sunshine Coast hotel features 370 guest rooms & suites, each offering everything needed for a relaxing stay. Spacious and tastefully appointed, each room provides a peaceful retreat, featuring comfortable bedding, air-conditioning, a TV with pay-per-view channels and room service ordering, tea and coffee facilities and an ensuite.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  3,228 reviews

TripAdvisor Rating  3.5/5  243 reviews

Customer Service needs some work

TripAdvisor rating 3.0/5

Wendy6968 Families - TripAdvisor review

I have stayed at the Novotel Sunshine Coast resort previously and it was good to see the room renovations have been untaken. However, the next step is to improve customer service and value for money. Sola Restaurant, $80 p/p buffet - heated food was cold, not value for money, thank god for Accor membership. No glass in pool area - not policed. House keeping didn't remove rubbish or sweep/vacuum floor, used spare towels to wipe feet before going to bed. Bar staffed questioned me when they gave me the wrong drink. Removed pool towel from room when clean. Outdoor bar area tables were not cleared or cleaned in a timely manner. When staff delivered food, return to kitchen empty handed, even though tables were clutter with used plates. In-room dining button on phone, not in-room service available. Red phone in corridor hanging by wires. TV selectiion/TV guide on TV locked so you cannot surf channel list to select a show. Not able to connect to TV via bluetooth or HDMI cable. No visible life guard on duty to patrol pool or lagoon. Floor lamp in room will not turn-on unless all lights in room are on. Reception at check-in verbally told me the wrong room number which was an embarrassing moment with neighbour. Unable to adjust air conditioning fan setting in room. Had to turn it off completely. No courtesy bus to local venues or attractions. .

Beautiful location

Customer review rating 4.5/5

Karen D. Business - Confirmed reviews ALL

We only stayed here one night, but would have liked to stay longer. A great resort for families, lots to do for everyone. A beautiful location and gorgeous pool. We had nice sized room in a garden setting. The added bonus was a spa bath, which we thoroughly enjoyed. We also really enjoyed the wonderful buffet breakfast with a large selection of dishes to choose from.

Good Stay

Customer review rating 5.0/5

Danby B. P. Families - Confirmed reviews ALL

Liked the Hotel and the rooms very spacious and the location was beautiful with the lagoon and the beach close to you. I would recommend Novotel gives complimentary airport pick ups and drop off as the airport is just 10 minutes away. More variety in the cuisine offered by your Restaurants Include some Indian dishes like Butter Chicken , Paneer dishes and some Chinese dishes.

Great Stay!!

Customer review rating 5.0/5

Tanya Business - Confirmed reviews ALL

great people, lovely staff, couldn't be more helpful. Would definitely recommend to stay here.

Excellent conference venue.

TripAdvisor rating 5.0/5

Babycakes2014 Business - TripAdvisor review

Novotel Twin Waters Resort is a large venue suited to both families and business events. I was invited to stay here for a two day event. It’s large enough that you are afforded privacy to do your thing in the break without bumping into too many of your colleagues! It’s close to the beach by a short walk over the highway. Peaceful and quiet with gorgeous grounds, you will see kangaroos, lizards and birds. Oh and the beach is stunning often without a single person there! I felt privileged to have a refurbished room which was flawless in cleanliness and presentation. The bed was a little firm and with adequate pillows; not five star but on par with resort pricing. The location is very spacious and laid out; you will easily find your zen with plenty of room for everyone to move around. Lilly’s on the Lagoon is an excellent venue for intimate networking, presentation and dinners. Staff were professional and well organised while food was excellent if not superb. The alfresco bar area is impressive and serviced by friendly, skilled and knowledgeable staff. You cannot miss the engaging Queensland vibe, they smile and laugh :) My company organised a beach party on the second night with small Asian buffet of delicious curries in rice bowls. For a minute I thought it was Indonesia.. Getting the sand between your toes worked really well for making those connections with key people! My only comment is that even though the Queensland winter sun is warm during the day, it is cold at night and blankets had to be requested. I am a diamond Accor member and had to plead with the front desk to provide me with a bathroom and slippers as these are not inclusive but provided only to suite guests. Although I am a Noosa holidaymaker I would certainly consider this venue but only if travelling with a car as it away from most amenities. If it’s peace and quiet you are after without the crowds of people then I recommend Twin Waters Novotel for that sense of relaxation.

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Other web-users rate our hotel

  • 769 reviews 8.1/10 Location
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  • 1,089 reviews 5.6/10 Food
  • 804 reviews 3.5/10 Cleanliness
  • 703 reviews 4.3/10 Comfort
  • 546 reviews 4.7/10 Value

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