Hotel Mercure Wien City

Hotel Mercure Wien City 4 stars

Customer review rating (ALL Rating) 4.4/5 721 reviews

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Hotel extras

  • ALLSAFE certified hotel

  • TOP location! Just 5 minutes walk to the city center

  • ENVIRONMENTALLY FRIENDLY! Our hotel is Planet 21 Silver certified...

  • FAMILY FRIENDLY! Our Superior category rooms have space for up to three guests...

  • FREE guided city tour every Saturday (limited number of participants)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Hotel Mercure Wien City

Hollandstrasse 3
1020 VIENNA
Austria

GPS:48.215123, 16.376181

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

BELVEDERE

Our bar is daily open for you. Start the day with a cup of coffee in the morning or end your day with an after-work drink.

Our accommodation(s)

Something to suit every taste. Choose between our comfortable Standard Rooms, modern Superior Rooms and luxuriously appointed Privilege Rooms.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  721 reviews

TripAdvisor Rating  4.0/5  1,386 reviews

Good location, friendly and helpful staff

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Simple but decent room, bathroom with bathtub, not just shower box! Staff was friendly and helpful

Dear Severin, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is so wonderful to hear that you had such a good time in our hotel and I would like to thank you again in the name of the entire team for this outstanding feedback. Thank you for appreciating our passion and also for sharing your experiences here on Trustyou. We are very happy to hear that we could exceed your expectations. We are looking forward to welcoming you hopefully soon again! All the best wishes from Vienna! Sincerely, Magali Kempes Moll Guest Experience Manager

Customer review rating 5.0/5

Lameeah Families - Confirmed reviews ALL

It was going excellent the staff were very kind but the last day the air conditioning stopped working which make us sleep in a very hot weather and no one helped us until the next day when we checked out ( for us while we were booking the hotels the air conditioning was the most important think ) we stayed for 3night and one night was really bad. And the hotel didn’t care about our satisfaction at all. In addition, the last day we asked for late checkout because our flight was late and they ask for extra charge also. Briefly, the hotel should refund us the night we were not able even to sleep. It was late and the next day was our flight otherwise we would search for another hotel.

Great service

Customer review rating 5.0/5

Eli M. Families - Confirmed reviews ALL

The staff were really nice. For me as a religious jew I was afraid what will happen in Saturday (we don't start any electric device) and the staff open our rooms and that was a huge help. Thank you the great service will definitely come back.

Best staff ever. Convenient location

Customer review rating 5.0/5

C. Couples - Confirmed reviews ALL

All of your staff members are anazing. They love their jobs. Hotel facilities are good enough and location was very good. General experince: extremely satisfied. Thanks

Dear C., thank you so much for this amazing review. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very happy that you felt so comfortable with us and to hear that we could exceed your expectations. Getting such feedback is the best motivation for the entire team. Thank you for appreciating our passion and also for sharing your experiences :-) I hope to have the pleasure of welcoming you back again soon. Sincerely, Magali Kempes Moll Guest Experience Manager

Perfect for a city break

TripAdvisor rating 5.0/5

Rhiannon B Families - TripAdvisor review

Excellent connections to the city, and local restaurants and beer houses only a walk away. Exceptionally clean and they had all the amenities that you would need. Breakfast was fantastic with a lot of choice and all the staff were very helpful and attentive.

Dear Rhiannon , thank you so much for this amazing review. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very happy that you felt so comfortable with us and to hear that we could exceed your expectations. Getting such feedback is the best motivation for the entire team. Thank you for appreciating our passion and also for sharing your experiences :-) I hope to have the pleasure of welcoming you back again soon. Sincerely, Magali Kempes Moll Guest Experience Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 655 reviews 9.4/10 Location
  • 632 reviews 6.3/10 Room
  • 641 reviews 9.4/10 Service
  • 9 reviews 9.1/10 WiFi
  • 406 reviews 8.4/10 Breakfast
  • 344 reviews 5.3/10 Comfort
  • 255 reviews 6.9/10 Cleanliness
  • 116 reviews 5.2/10 Value

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