Hotel Mercure Wien City 4 stars

Customer review rating (ALL Rating) 4.4/5 1,102 reviews

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Hotel Mercure Wien City - Image 1
Hotel Mercure Wien City - Image 2
Hotel Mercure Wien City - Image 3
Hotel Mercure Wien City - Image 4
Hollandstrasse 3, 1020 VIENNA, Austria

Description

ALLSAFE approved hotel

Hotel extras

  • ALLSAFE certified hotel

  • TOP location! Just 5 minutes walk to the city center

  • ENVIRONMENTALLY FRIENDLY! Our hotel is Planet 21 Silver certified...

  • FAMILY FRIENDLY! Our Superior category rooms have space for up to three guests...

  • FREE guided city tour every Saturday (limited number of participants)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

Hotel Mercure Wien City

Hollandstrasse 3
1020 VIENNA
Austria

GPS:48.215123, 16.376181

Telephone
Fax +43 1 21313230

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Start the day with a great breakfast! Enjoy our generous breakfast buffet, Monday to Friday from 06:30 - 10:00 am, as well as Saturday and Sunday from 07:00 - 10:30 am.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,102 reviews

TripAdvisor Rating  4.0/5  1,416 reviews

Well located

Customer review rating 1.0/5

Venancio C. Business - Confirmed reviews ALL

The big problem is the room is very Smoll bed internet,

Good, brief stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Mercure quality, although two of the lamps were not functioning, the desk was wobbly, the toilet was an awkward fit behind shower room door. Shower excellent. Very quiet. Breakfast excellent, as always.

Fine stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Room was fine. The breakfast was delicious. I recommend.

Customer review rating 3.0/5

Emidio M. Couples - Confirmed reviews ALL

The hotel was in works, the Wifi worked intermittently.

Dear Emidio, We appreciate your sharing of your experiences, so that we can improve the quality of our service. The aim of our team is to make your stay as pleasant as possible and we are therefore very sorry to learn that on this occasion we failed to meet your expectations and would like to apologize for the experiences made and the impression received. Thank you for your critique and suggestions on improvement regarding the Internet connection. I assure you that we are currently consulting specialists to find a solution that will leave our guests completely satisfied. I sincerely hope that your next visit will leave you completely satisfied. We would be happy to welcome you back. Best regards, Mgali Kempes Moll Guest Experience Manager

Very good location

Customer review rating 3.5/5

Nori Business - Confirmed reviews ALL

I felt that the temperature in the room was a little bit cold and the air conditioner didn't work well.

Dear Noriyoshi, we are very pleased that you have taken the time to evaluate your stay and that we have also found out that you have fully exhausted the advantages regarding the location. Thank you as well for your critique and suggestions on improvement. We are attached to the quality of service delivered to our guests, and this is why we are grateful for this return of experience you sent us. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Greetings from beautiful Vienna, Magali Kempes Moll Guest Experience Manager

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Other web-users rate our hotel

  • 784 reviews 9.4/10 Location
  • 902 reviews 6.5/10 Room
  • 811 reviews 8.7/10 Service
  • 45 reviews 2.4/10 WiFi
  • 508 reviews 8.1/10 Breakfast
  • 464 reviews 5.5/10 Comfort
  • 353 reviews 6.9/10 Cleanliness
  • 143 reviews 5.1/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.