ibis Melbourne - Hotel & Apartments Hotel 3 stars

Customer review rating 4.3/5 10,303 reviews
ibis Melbourne - Hotel & Apartments
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Hotel extras

  • 250 accommodation rooms including 1 & 2 bedroom apartments

  • Centrally located in Melbourne's CBD and free tram zone

  • Hotel Restaurant & Bar with seasonal menus

  • 24 Hours Reception. Suits long-stay apartment needs.

  • 3 Refurbished meeting rooms catering for up to 300 delegates

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Hot meals
  • Snack & beverage machine
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Self service business centre

Hotel location

ibis Melbourne - Hotel & Apartments

15-21 Therry Street
3000
melbourne
australia

Tel: +61396660000

Fax: (+61)3/96660052

Contact email

Check-in from 14h00

Check out up to 11h00

  • THERRY ST :  ELIZABETH STR FROM SOUTH

  • THERRY STR :  ELIZABETH STR FROM EAST

  • THERRY STRE :  ELIZABETH STR FROM NORTH

  • THERRY STREET :  ELIZABETH STR FROM WEST

  • By plane

    AVALON At 60km / 37.29 miles

  • By plane

    TULLAMARINE At 20.11km / 12.5 miles

  • By plane

    TULLAMARINE At 20.11km / 12.5 miles

  • By boat

    FLINDERS STREET At 1.5km / 0.93 miles

  • By boat

    PORT MELBOURNE At 4.83km / 3 miles

  • By car

    CITY LINK At 2.41km / 1.5 miles

  • By car

    EASTERN FREEWAY At 3.7km / 2.3 miles

  • By car

    NEPEAN HIGHWAY At 9.98km / 6.2 miles

  • By train

    FLINDERS STREET At 1.29km / 0.8 miles

  • By train

    SOUTHERN CROSS At 1.4km / 0.87 miles

  • By train

    SPENCER STREET At 1.4km / 0.87 miles

GPS :-37.806759, 144.961594

Our accommodations

Stylish and comfortable, guest rooms and apartments at ibis Melbourne Hotel and Apartments provide the perfect place to retire to. Each room is tastefully appointed, modern, and includes an ibis Sweet Bed, an LCD TV, an iPod docking station, and basics su ch as tea and coffee making facilities, iron, hair dryer, safe and fridge. This Melbourne hotel also features spacious one and two bedroom apartments, complete with kitchenettes and separate lounge areas for guests who need more space.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Room 1 Double and 1 Single Bed

  • Max. number of persons: 3
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Accessible room

1 Bedroom Apartment 1 King Bed

  • Max. number of persons: 3
  • Area: From 36
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

2 Bedroom Apartment 1 Queen and 2 Single Beds

  • Max. number of persons: 5
  • Area: From 57
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

MyRoom by Thomas: Explore Melbourne Laneways

  • Max. number of persons: 3
  • Area: From 36
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

MyRoom by Thomas: Get lost in Melbourne's famous Queen Victoria Markets

  • Max. number of persons: 3
  • Area: From 36
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

MyRoom by Thomas: Who's Who in the Zoo, Its YOU!

  • Max. number of persons: 5
  • Area: From 57
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

IBIS KITCHEN RESTAURANT

Type of cuisine: Bistro

ibis Kitchen offers continental to a full buffet breakfast, and a menu designed to share with your friends or family. Our Executive Chef creates simple dishes using fresh locally sourced seasonal produce. Children's menu available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

IBIS KITCHEN LOUNGE

Photo non contractuelle / Strictly non binding

Looking for a casual meeting place for lunch, dinner or cocktails? The ibis Kitchen Lounge serves coffee and a wide selection of bottled and tap beers, wines, mixed drinks and bar snacks.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 371

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
ibis Melbourne - Hotel & Apartments

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

10,303 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,038 reviews

Good location

Customer review rating 4.3/5

Deborah C. Families - 29/03/2020 Confirmed reviews ALL

Hassle free

Dear Deborah C., Thank you very much for sharing your experience at Ibis Melbourne Hotel & Apartments and we are pleased that your stay was an enjoyable one. We look forward to welcoming you again in the near future. Sincerely, Akenese Lopesi Operations Manager ibis Melbourne Hotel and Apartments e h1…

Well located, friendly staff (even in crazy circumstances)

Customer review rating 4.3/5

Ashleigh L. Friends - 28/03/2020 Confirmed reviews ALL

One night stay, with breakfast. No problems room was well presented and all staff were really friendly and welcoming.

Dear Ashleigh L., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff, especially Chiara. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Akenese Lopesi Operations Manager ibis Melbourne Hotel and Apartments e h1…

Good Location and Helpful Staff

Customer review rating 4.3/5

Mal Couples - 27/03/2020 Confirmed reviews ALL

Welcomed to the motel by friendly staff, spacious and comfortable room. Well located for a visit to central Melbourne, also well located for access to public transport around greater Melbourne.

Dear Malcolm M., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Akenese Lopesi Operations Manager ibis Melbourne Hotel and Apartments e h1…

Very nice location by the river. A beautiful river walk is right there.

Customer review rating 4.3/5

Bill Couples - 27/03/2020 Confirmed reviews ALL

The staff was excellent and made us feel right at home. Even in this difficult time they took very good care of us.

Dear William P., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Akenese Lopesi Operations Manager ibis Melbourne Hotel and Apartments e h1…

Great location, helpfull staff

Customer review rating 4.3/5

Faye G. Couples - 27/03/2020 Confirmed reviews ALL

We are so glad we upgraded to the apartment, very comfortable

Dear Faye G., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Akenese Lopesi Operations Manager ibis Melbourne Hotel and Apartments e h1…

Rude, inconsiderate of health and safety and money hungry

Customer review rating 4.3/5

Stacey Friends - 26/03/2020 Confirmed reviews ALL

Would not allow an early check out and refund whilst the world was going through a pandemic. The manager stated would happily refund once I had decided on plans but then follow up assistants stated they would not refund as it was supposedly up to Expedia how we Expedia advised me it was up to the hotel. Was forced to put my health at risk by staying or I would lose money when I was desperate to leave.

Dear Stacey M., Thank you for taking the time to tell us about your experience at the ibis Melbourne Hotel & Apartments. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Akenese Lopesi Operations Manager ibis Melbourne Hotel and Apartments e h1…

Staff great

Customer review rating 4.3/5

Vincent C. Solo - 25/03/2020 Confirmed reviews ALL

Made an incorrect booking. Turned up on the wrong date. The person behind the counter was very understanding. Luckily there were rooms avaliable and he helped me considerably.

Dear Vincent, We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Akenese Lopesi Operations Manager

great staff

Customer review rating 4.3/5

Caroline Business - 25/03/2020 Confirmed reviews ALL

the staff are lovely, good bar downstairs - meals could be jazzed up a bit. The only drawback is the showers - shower curtains seem unhygienic and not a fan. Otherwise it is always a great experience. Caroline

Dear Caroline W., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. We are pleased that our friendly team was able to make your stay enjoyable. My apologies if shower facility fell below your expectations. I will address your concerns to the team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Akenese Lopesi Operations Manager ibis Melbourne Hotel and Apartments e h1…

Great location, close to everything

Customer review rating 4.3/5

Sunny Couples - 25/03/2020 Confirmed reviews ALL

Smooth from check in to check out. Second stay here and would gladly come again

Dear Sunny, We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back in the near future. Sincerely, Akenese Lopesi Operations Manager

Well located, good stay, reasonable price

Customer review rating 4.3/5

Vercilia Families - 25/03/2020 Confirmed reviews ALL

Apartment with 2 bed rooms is spacious but it more add more value if there is a stove in kitchen.

Dear Vercilia, We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Akenese Lopesi Operations Manager

It was great. Staff pleasant and easy yo deal with

Customer review rating 4.3/5

Anonymous Business - 23/03/2020 Confirmed reviews ALL

Tough week to be there with the virus and cancellation of many events Staff great and helpful

Dear Jan W., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Akenese Lopesi Operations Manager ibis Melbourne Hotel and Apartments e h1…
Customer review rating 4.3/5

Anonymous Couples - 22/03/2020 Confirmed reviews ALL

l stayed one night

Dear Kerry P., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Akenese Lopesi Operations Manager ibis Melbourne Hotel and Apartments e h1…

Well located - comfortable bed and good size room

Customer review rating 4.3/5

Helen M. Couples - 21/03/2020 Confirmed reviews ALL

Comfortable stay with all we needed

Dear Helen M., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Akenese Lopesi Operations Manager ibis Melbourne Hotel and Apartments e h1…

Pleasent staff to greet you

Customer review rating 4.3/5

Fran E. Couples - 20/03/2020 Confirmed reviews ALL

Very clean. Had the basics but was very comfortable. Lovely and friendly staff

Dear Frances M e., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please let the reception be advised for amenities of your preferences whilst your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Akenese Lopesi Operations Manager ibis Melbourne Hotel and Apartments e h1…

best located near Victoria Market

Customer review rating 4.3/5

Martin R. Couples - 20/03/2020 Confirmed reviews ALL

Breakfast was very good, Room was large, comfortable and clean

Dear Carmen R., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Akenese Lopesi Operations Manager ibis Melbourne Hotel and Apartments e h1…
Customer review rating 4.3/5

L. P. Families - 20/03/2020 Confirmed reviews ALL

Late last year, we made our third trip to Cairns, and were left with a very sour taste in our mouth. As usual, we stayed at the Mantra Esplanade - however after being reassured our room had a walk-in shower ( a necessity for health reasons) prior to our arrival, we arrived to find our room had been changed!!! This took at least an hour to be rectified after being told … quote "we are a busy motel" unquote. As you can imagine, this was not the great start to our Cairns holiday, and also led to the factor of our not choosing Mantra for our Melbourne stay. As to our returning to Cairns....? It isn't on the immediate travel plans. We were also given a survey to complete after that holiday. To date, that survey has been filled in, but completely ignored by Mantra, and apparently IBIS are now under the same umbrella of ownership. Not knowing the IBIS/MANTRA ties, my comment is to say thank you for such a relaxed holiday at the IBIS.

Dear Lynette P., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The companies has merged. We hope to provide you good service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Akenese Lopesi Operations Manager ibis Melbourne Hotel and Apartments e h1…

Lovely and quiet

Customer review rating 4.3/5

Anonymous Business - 19/03/2020 Confirmed reviews ALL

I am not a loyalty member, but most of the questions relate to being a member!!!

Dear Annie D., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Akenese Lopesi Operations Manager ibis Melbourne Hotel and Apartments e h1…

Well located

Customer review rating 4.3/5

Santha Families - 19/03/2020 Confirmed reviews ALL

Good

Dear Atchuthanaidu S., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Akenese Lopesi Operations Manager ibis Melbourne Hotel and Apartments e h1…

Disapointed with restaurant closure

Customer review rating 4.3/5

Tracey Couples - 18/03/2020 Confirmed reviews ALL

Very disappointed to discover on arrival restaurant was closed on Sundays. Due to being down there for treatment at Peter McCullum no access to Onsight restaurant was a problem

Dear Tracey B., Thank you for taking the time to tell us about your experience at the ibis Melbourne Hotel & Apartments. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Akenese Lopesi Operations Manager ibis Melbourne Hotel and Apartments e h1…

Well located, great apartment

Customer review rating 4.3/5

Anonymous Families - 17/03/2020 Confirmed reviews ALL

The location was perfect for us, and the accommodation was great.

Dear Gregory, Thank you for your Loyalty! We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back to the hotel. Sincerely, Akenese Lopesi Operations Manager
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