Mercure Arras Centre Gare Hotel 4 stars

Name: Mercure Arras Centre Gare Hotel
Address: ARRAS, 62000, FRANCE
Telephone: (+33)3/21238888
Rating: 4.4

Customer review rating 4.4/5 2,774 reviews

See on a map

+ 19 Services

Best price guarantee

How it works?

When making a booking at this hotel:

I earn Status & Rewards points
I can use my Rewards points
I benefit from advantages
I can take advantage of the Members' rate

Mercure Arras Centre Gare Hotel

Hotel for travellers looking for local and authentic experiences

The team at the Mercure Arras Centre Gare hotel welcomes you to the heart of the Hauts-de-France region. Near the train station and downtown area, the hotel is the ideal starting point for tourists and business travelers.

Mr Cyrille LONGUET, Hotel Manager

Opposite the TGV train station and close to the historic center of Arras, the Mercure Arras Centre Gare hotel is located just 50 min by train from Paris. This downtown hotel boasts comfortable rooms and is ideally located close to the Louvre-Lens museum a nd the Notre Dame de Lorette and Vimy memorial sites. Our restaurant Ô58 offers contemporary and innovative cuisine. We have everything you need to make your stay a success.

Mercure Arras Centre Gare hotel is ideally situated right into the city center, in front of the Railway station. Nearby "Les Places", Belfry of Arras, Fine Arts Museum, Museum Letaille Bullecourt and Wellington quarry. Mercure Arras Centre Gare Hotel is also well situated from Louvre-Lens Museum and Stadium Bollaert-Delélis, the memorial of Vimy, Notre-Dame de Lorette.

This 4-star hotel is just a short walk from the city's pedestrian streets and the Town Hall belfry which is listed as a UNESCO World Heritage Site. Take time out from your busy work or social schedule to discover the remarkable underground network of 'les

Hotel extras

beIN SPORTS
Paying private and secure car park
A 2-minute walk from the SNCF train station and 5 minutes from Arras city center
A friendly and helpful team
7 meeting rooms and 1 auditorium

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Public outdoor parking (Paying)
- Public indoor parking (Paying)
- Bus/coach parking area
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
Pets allowedPaying
100% non-smoking hotel
Air conditioned
- Air conditioning
- Air Conditioning
Languages spoken at the hotel
- German
- English
- Spanish
- French
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 9AM (Paying) Need access to your room from 9am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels.
- LATE CHECK-OUT UP TO 5PM (Paying) Want to keep your room until 5pm on the day of departure? Book this exclusive advantage now and make the most of your business or leisure stays in our Mercure hotels.
Dry cleaning / IroningPaying

BreakfastPaying
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 06:30-14:00 / 19:00-22:00
- Opening hours : Week-end 06:30-12:00 / 19:00-22:00

13 meeting room(s)
Congresses/conventions
- Congress center congrs
- Conventions hotel conven
Business center with support staff
Copy/print service availablePaying

Hotel location

Mercure Arras Centre Gare Hotel

58 boulevard Carnot
62000
arras
france

Tel: +33321238888

Fax: (+33)3/21238889

Contact email :

Check-in from 12h00

Check out up to 12h00

PAS DE LIGNE SPECIFIQUE : GARE

By plane
CHARLES DE GAULLE At 150km / 93.75 miles
By plane
LILLE LESQUIN At 48.3km / 30.01 miles
By boat
BOULOGNE SUR MER At 80km / 50 miles
By boat
CALAIS At 110km / 68.75 miles
By car
AUTOROUTE A26 At 18km / 11.25 miles
By car
AUTOROUTE DU NORD A1 At 15km / 9.38 miles
By train
ARRAS At 0.5km / 0.31 miles

GPS :50.287025, 2.778495

Our accommodation(s)

Whether you are traveling alone, as a couple or with family, enjoy our quiet, spacious rooms, each furnished with a double bed or twin beds. If you want additional facilities and comfort, choose our Privilege Rooms.

Classic Room - 1 double bed

Accessible room

Max. number of persons: 2
Area: From 17 m² / 183 sq ft

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV

Privilege Room - 1 double bed

Max. number of persons: 2
Area: From 23 m² / 248 sq ft

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk
Nespresso machine(...)

Family Superior Room - 1 double bed and 1 single bed

Max. number of persons: 3
Area: From 23 m² / 248 sq ft

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV

Privilege Room - 1 double bed and 1 double sofa bed

Max. number of persons: 4
Area: From 23 m² / 248 sq ft

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Classic Room - twin beds

Max. number of persons: 2
Area: From 18 m² / 194 sq ft

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV

Standard room for 1 person

Max. number of persons: 1
Area: From 17 m² / 183 sq ft

Rooms

Our restaurants and bars

Ô 58

Type of cuisine: French

Restaurant closed at lunchtime on Saturdays, Sundays and public holidays.

Lunch

12:00 - 14:00

Mon
Tue
Wed
Thurs
Fri
~~Sat~~
~~Sun~~

Dinner

19:00 - 21:30

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

BAR

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 13
Maximum size: 1,200 m²
Maximum capacity: 800 people
Maximum banquet capacity: 500 people

Find out more

Friendly, comfortable stopover

Mr. M. Solo - 27/12/2020 Confirmed reviews ALL

Staff are excellent: very warm and as helpful as can be. Modern hotel with good facilities.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sabrina Iglesias - Chef de réception

Well located, Sad stay

A. Business - 17/12/2020 Confirmed reviews ALL

Your staff are lovely and do what they can but there is clearly a management problem concerning the food proposed and the deeply depressing room service. Your dinner menu is simply awful (Soggy, third rate fois gras, a ham omelette or a carbonnade flamand with chips was the only offer available). The round cloche on the square plate allowed the hot food to cool and congeal while the first course was consumed. Breakfast was equally awful. One lonely cup of luke-worm coffee, very ordinary patisserie and poor industrial bread. No way to start another huge day. We recently stayed in a well-run hotel et Meze where a full nourishing hot breakfast could still be eaten in a spaced out dining-room with as much coffee as a man needs. Before arriving in Arras, we were wondering what particular efforts managemet might have made to ensure that their guests enjoyed a certain compensation for coming to your hotel under such difficult circumstances. What was clear on arrival and even clearer when eating your poor meals off a tray perched on the bed was that you have no effort whatsoever. I know is life is difficult for us all and travelling for business is currently hell. Your job is to ensure that each guest's day ends and starts with a little moment of joy so that on leaving one could say, "That was nice, they really did their best".

Dear Sir, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Arras Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are sorry but it's forbidden to open the restaurant. All the restaurant in France are supposed to be closed. For the security of our guests, we have to follow all the government measures. We know that it's not easy but for us it's not easy too. It's not our choice. We are not used to work like that. We hope that we will soon be able to work again as before. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sabrina Iglesias - Chef de réception

Great place to stay over.

Michelle S. Couples - 27/11/2020 Confirmed reviews ALL

The hotel is really easy to locate from the motorway but still in the town. It has secure underground parking up to 2.8m in height so people travelling in tall vehicles can easily access the car park. There is an internal lift direct from the carpark to the hotel lobby. The reception staff are absolutely charming, efficient and understanding. I have never had better in France. The whole place is interestingly decorated. We could not use the bar or restaurant because of Covid rrestrictiona but we had wine and food brought to us by room service. There are vegetarian options on the menu. No complaints at all.

Dear MICHELLE S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare from 25th to 26th of November. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaëlle - Receptionnist

Good stopover

George Couples - 17/11/2020 Confirmed reviews ALL

A pleasant stay during lockdown. Staff did very well given restrictive circumstances

Dear GEORGE B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare from 10th to 11st of November. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaëlle - Receptionnist

Well located hotel with a friendly welcome

Mark W 27/10/2020 TripAdvisor review

Check-in was swift however no upgrade was offered to Gold and Accor Business. I was offered only one welcome drink voucher even thought I booked a double room with my wife. That feels awkward and mean. I asked if there was a possibility of another voucher and was told that the management has specifically told them only to give one voucher. Sad to say, these little rules leave a negative vibe on loyal guests (especially when an Ibis/Novatel etc. will give drinks for both occupants of room!) Room was small but comfortable. Love the essential oil shower pods - a nice touch. Room seemed very spartan but this could be due to COVID policies. Bed was comfy. Did not have breakfast.

Very nice hotel.

Katie S. Couples - 24/09/2020 Confirmed reviews ALL

As always, nice welcome. The room wasnt quite as nice as the previous visits but perfectly adequate. Breakfast and dinner both good as usual and handy parking

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Last time, in July, you have been upgraded in a privilege room. It's the reason why the room was different this time. We hope to see you again very soon. Sincerely, Sabrina Iglesias - Chef de réception

parking securise

Anonymous Friends - 19/09/2020 Confirmed reviews ALL

personnel agreable

Madame et Monsieur H., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Arras Centre Gare du 11 au 12 Septembre. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame et Monsieur, en l’expression de nos sentiments les meilleurs. Anaëlle - Réceptionniste

Excellent Stay

John Couples - 07/09/2020 Confirmed reviews ALL

Very comfortable hotel with helpful, friendly staff. Room was spacious and the bar and restaurant experiences were excellent.

Dear JOHN S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare from 05 to 06 of September. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaëlle - Receptionnist

Good stay!

N. Families - 25/08/2020 Confirmed reviews ALL

Good reception, easy to get in, great room, great breakfast.

Dear Mr N., We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare. It is always a pleasure to receive positive feedback from our guests; this is very encouraging. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Sincerely, Marjorie Albertier - Première de Réception

Good Stay

J Business - 13/08/2020 Confirmed reviews ALL

Well located, good facilities, clean, quiet, one of the best in Arras, personal was Pleasant and welcoming. Breakfast was good, what you can expect from an Accor / Mercure and on top the price is good. Points to improve: I had to park on the street, no idea on parking availability. The layout of the hall is a bit quirky, no idea on what where the facilities available or what things i could do. IT was to me to ask, yes, but perhaps a question upon check in "do you have a car, do you know this hotel, do you…" would help.

Dear Mister Fernandez, Thank you for the review of our hotel! We are very sorry for the lack of information about your questionnements. Please be sure that we have informed your team to improve it. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Anaëlle - Receptionnist

Comfortable

Shelagh W. Couples - 11/08/2020 Confirmed reviews ALL

Clean, comfortable room with good air conditioning- required as temperature reached 37 degrees during our stay. Good airy light bathroom and separate W.C. Plenty of hand sanitizer available on entry and exit to hotel. A bit bemused by how breakfast regime changed over the 4 day stay but assume hotel were complying with all regulations. Pleasant dining area for breakfast.

Dear SHELAGH W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaëlle - Receptionnist

D R. Couples - 10/08/2020 Confirmed reviews ALL

Had to wait 50 minutes for room despite completing on lone check in and arriving within the stated timescales. The same thing happened last year. Overcharged by your hotel for room rate and bar charges we didn’t make on Preauthorised credit card payment. Not at all happy

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. I'm still waiting your credit card number in order to refund you. My colleague has forgotten to ask if you have the breakfast in the morning. Sincerely, Sabrina Iglesias - Chef de réception

Great location

Lpf Couples - 09/08/2020 Confirmed reviews ALL

Close to everything but not in the middle Will stay again

Dear LUCY F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaëlle - Receptionnist

Great hotel with a professional, friendly team

Kate B. Families - 09/08/2020 Confirmed reviews ALL

We stayed for 1 night with our 2 young children. We were greeted on arrival and explained the procedures due to covid 19. The room was lovely, clean and big with a nice view. The complimentary drinks and children's gifts in the room were great. We were able to walk into town very easily. Parking was easy too but I always think I'm.being ripped off when I have to pay on top of my room price! The breakfast the next morning was served in compliance to Covid-19 regulations and was very nice. I had to contact the hotel to query a payment and they got back to me extremely quickly and were very helpful. I'd definitely recommend this hotel and would return again.

Dear KATE B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaëlle - Receptionnist

Room good. Food disappointing.

Peter S. Couples - 05/08/2020 Confirmed reviews ALL

Comfortable clean room. Disappointing evening meal.

Dear PETER S., Thank you for the review of our hotel! We are glad that you enjoyed your stay except for the restaurant. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. And be assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Anaëlle - Receptionnist

Great stay in great location

John Couples - 04/08/2020 Confirmed reviews ALL

Very pleasant stay with friendly, helpful staff, very comfortable room, good air conditioning throughout and a good bar and restaurant experience. Only five minutes walk to the main squares.

Dear JOHN S.,, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Anaëlle - Receptionnist

Poor reception service

Philippe D. Couples - 03/08/2020 Confirmed reviews ALL

We tried to reach the Hotel twice before arriving. Simply to inform reception that we would arrive late. First time and after 10 minutes being put on hold, receptionist hanged up. Second time, 2 hours later and after 3 minutes, the receptionist said "Please hold on". After 15 minutes, she took back the phone. Not feeling sorry at all and ask me what it was about. We came to reception 10:30pm. No acknowledgement of Gold status, no benefits, just a room key and good night.

Great place

Rohan G. Families - 02/08/2020 Confirmed reviews ALL

Stayed many times here as a stop of driving down to the south of France. Great location, reception stays open late. Amazing breakfast to set one up for the day. Clean comfortable simple rooms with a nice large bathroom.

Dear ROHAN G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaelle- Receptionnist

Good rooms, good staff, nice common area

Tony E. Families - 02/08/2020 Confirmed reviews ALL

All smooth

Dear ANTONY E., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Anaëlle- Receptionnist

Nice hotel in fab location

R W. Families - 29/07/2020 Confirmed reviews ALL

Good quality hotel with pleasant staff in a brilliant location.

Our most recent 20 reviews

In partnership with TripAdvisor