ibis Paris Bastille Opera 11th Hotel 3 stars

The hotel is well located near the metro and some bars and restaurants. The room is clean and generally quiet. However on the first night we arrived quite late and mistakenly hit the switch for the bathroom heater. This is on a timer but seemed to go on for a very long time, more than 20 minutes. It was quite loud and disturbed our sleep. It would have been better to have an off switch for this machine.

- woken up by cleaners shouting at 08:00. - echoing noise from adjacent rooms - cleaners cleaning adjacent rooms making noise issues worse. - pillows uncomfortable.

Nice welcome. Even thought it was busy, the reception employee took the time for us. The room was clean and nice. The rooms are refurbished since our last stay 2 years back and now have a modern look. One point of improvement: the hotel bar was most of the time closed. We usually like to have a drink (e.g. tea / coffee / alcoholic) end of day before we go for dinner. Ofcourse there are plenty of options in the neighborhood.

Excellent stay

Super friendly and helpful staff.

Each time I go to Paris I like to try a different area and just explore around there. There was so much to do around the Bastille area and the hotel was perfectly located. Really easy to get to from Gare Du Nord and the Eurostar. In terms of the room I couldn't have asked for more really for somewhere in such a good location. Had everything we needed, bathroom was good, was really modern. Didn't eat at the hotel or use the bar but looked like a lot of other people were using it which was a good sign. So many good food places on your doorstep as well. If I'm back in the Bastille area again I will be staying here.

Had to ask for drink voucher for Silver status....receptionist jumped up, went through the back and presented me with a bottle of water on her return. She said that is what I got for my loyaly programme reward and laughed out loud. I was more laughing with me so I laughed too....quite funny, but quite a sad 'reward' in comparison to other hotels in the group! Quite hot in room....AC not working and too later and too tired to do anything about it!!

The bathroom is too small it’s a shame you offer such a small shower to people, couldn’t even put my arms in properly, do you think everyone is skinny?! Bed was a scam too, we booked a twin bed and they put 2 tiny mattresses of only a few cm.

We had to change rooms 3 times. - Room 550 had no working A/C and had a persistent smell coming from the bathroom. We were told to leave the window open to get rid of the smell before we were moved to another room. - Room 617 had a broken bed with have the slats broken or missing. There where no cushion sleeves. The fan and heating were working the A/C function not. - Room 427 finally a room where everything was as it should be. Except for small maintenance issues such as the toilet brush holder falling from the wall. Except for 1 tiny bottle of water, we were not offered a voucher for a welcome drink of our choice. When asked about this the reception staff said that with COVID no vouchers are given and that only one small bottle of water is given per room irrespective of the number of guests. All this combined with the fact that you have too ask for rooms to be tidied makes the whole experience disappointing.

2nd time I've stayed and it is a nice hotel, the rooms are small which is typical for a city centre hotel, but modern and have everything you need. My room this time had air conditioning that was not very effective so I was a little warm at times, but I will certainly go back.

At the time of the stay there was some works done in the hotel (its facade) resulting in lots of noise. Limited services due to Covid-19 are understandable but this was not communicated during the booking.

I love staying at Ibis hotels and I love the recently renovated Ibis Bastille. Staff are friendly and super helpful with transportation and attractions. The hotel and rooms are spotless. I travel solo most of the time and I feel both safe and cared for. I highly recommend.

No tea making facilities in room No umbrellas available to borrow from Reception Breakfast tables were slow to be cleared on most days of my 6 day stay Café experience was very poor - meal and wine selections were not available although still shown on the menu - even though few patrons were present!

center of Paris so you cant go wrong everything at your fingertips or at least a short walk bustling area of Paris so it would suit young adventurous types, not too bad a hike to the airport which is a pain in Paris anyway

The hotel was great, perfect for what we needed. I arrived late at night and they accommodated my check in as well as an early check out when leaving. The rooms were small but comfortable and had the essentials. Breakfast was a little expensive since I didn't eat much but there was plenty of options available. Overall a great stay.