Grand Hotel Beauvau Marseille Vieux-Port-MGallery 4 stars

My 2 sisters and I spent a week at this hotel in February, 2023. I was horrified to discover on my 3rd day there that 3 pieces of my jewellery and an unopened bottle of perfume were stolen from my room. The Manager, Mr. David Bynau, failed to meet with us when requested. The Deputy Manager and Reception Staff were equally as unhelpful and lied and misled us, informing us that we would be compensated through the Hotel's Insurance. We informed the Police and Tourist Office of this theft and they were quite shocked at our treatment by the Hotel; they actually phoned the Hotel in our presence. Since my return to Ireland, the Hotel have reneged on their promise of compensation, and I only received a 3 lined email from their Insurance Company (in French) informing me of their decision not to compensate. I most definitely would not recommend this hotel to anyone visiting Marseille. But this will not deter me from returning to Marseille as, other than this horrible experience, I loved my stay and the people of Marseille were so hospitable and welcoming. E. O'Meara.

I travelled to this hotel with 2 of my sisters in February 2023 and I was really looking forward to this trip. On the 2nd day of our stay my sister realized that some of her valuable jewelry was missing from her wardrobe along with an unopened bottle of duty free perfume. Someone had to enter her room and search through her belongings to find these items. Needless to say we were horrified to think this could happen in a 4 star hotel. We met with the deputy managers immediately to report same. They could not have been more indifferent to our complaint and insisted that they could not check cameras on key fobs until after the weekend as there was no technician available until Monday of the following week. We were led to believe that their insurance would cover the valuables and that this would not be a problem to them. Now we are back home the story is very different as they are not taking any responsibility for the theft. This experience has left us very upset and very angry. It was the treatment by management which has made us so very very angry. I would not recommend this hotel to anybody for these reasons.

On my first visit my earrings were stolen, after much consultation with staff they mysteriously appeared back in my room. Otherwise I had a good experience,views from bar & room spectacular. So I returned with my 2 sisters in February 23. My sister’s jewellery (3 pieces & perfume) were stolen from her room. The management treated us with incredible indifference (Mr David Bynau refused to meet us despite our request). We reported the incident to the police & tourist office, they were very kind & shocked by the incident. We were misled & lied to by staff, told we could claim from their insurance- now that we are home they have not followed through & they told us claim from our own insurance. We are disgusted by our treatment, I would never return to hotel Beauvau, I would never recommend this terrible establishment. I love Marseilles & it’s people - I will definitely return to a different hotel.

We had a really enjoyable stay at the Grand Hotel Beauvau. The location is superb and although we didn’t have a room at the very front, we were just to the side and had a really good view. The room appeared to have been refurbished fairly recently and was very comfortable. The staff were pleasant and helpful and the buffet breakfast was comprehensive and very good. It was enjoyed all the more with the wonderful view of Marseille’s vibrant old port, which both the breakfast room and the bar share.

We took a spring break in the vibrant city of Marseille, staying at the Grand Hotel. We had a room just to the side of the front, still giving a brilliant view of the old port. The room appeared to be recently refurbished to a high standard and was very comfortable. The staff were pleasant and helpful and I’m glad that we were on a special deal with breakfast, as the buffet breakfast is really good. The breakfast room and the small bar provide those those wonderful views of the old port that come with the hotel’s great location.