Hotel Am Konzerthaus Vienna MGallery 4.5 stars

Customer review rating (ALL Rating) 4.7/5 1,974 reviews

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Hotel Am Konzerthaus Vienna MGallery - Image 1
Hotel Am Konzerthaus Vienna MGallery - Image 2
Hotel Am Konzerthaus Vienna MGallery - Image 3
Hotel Am Konzerthaus Vienna MGallery - Image 4
Am Heumarkt 35-37, 1030 VIENNA, Austria

Description

Hotel extras

  • Enjoy your time in our newly renovated rooms.

  • We are sustainably certified by the EU Ecolabel and Austrian Ecolabel.

  • Discover fine dining in the 4-chef hats / 1-Michelin star Restaurant Apron.

  • Free mineral water, WIFI, coffee and tea in the rooms.

  • Concierge and porter service, as well as on-site underground parking.

Our accommodation(s)

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Hotel location

Hotel Am Konzerthaus Vienna MGallery

Am Heumarkt 35-37
1030 VIENNA
Austria

GPS:48.199693, 16.377311

Telephone
Fax +43 1 71616844

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

APRON

With one Michelin star and four Gault Millau toques, APRON enchants with modern interpretations of Austrian cuisine. Reservation is required.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,974 reviews

TripAdvisor Rating  4.5/5  279 reviews

Certificate of excellence 2024

Very disappointing

TripAdvisor rating 2.0/5

Susan Z Couples - TripAdvisor review

Having spent 63 nights at Accor properties in 2024, I typically book with confidence knowing that I will have a clean, comfortable room. I made this reservation 11 months earlier in mid-February of 2024, hoping to secure a quiet room. Upon arrival, when we got our "upgraded" room, we found that the hotel has no place to put clothes (no dresser, no shelves, aside from the few hangers and the high closet shelf next to the safe). Four days living out of our suitcases. The requested hangers never arrived. But the real problem lay ahead: this initial room (528) made us feel like we were in a construction zone. We thought the hammering and loud pounding noise would stop and, after three hours of the constant noise (every few seconds), we went to the front desk to ask if they could find us a quiet room. The front desk supervisor came up to investigate and agreed that the noise was simply intolerable. He said that the hotel was full and they only had one room (#233). I quickly investigated the room and it was quiet. What I didn't know is that it was over the staff lounge where the constant smoke prevented us from opening the window, and next to the noisy housekeeping service room. The furniture is old and uncomfortable and the housekeeping is appalling, where the bed covers were simply tossed back on the bed and towels not replaced. I had to request that the room be serviced and repeatedly requested service that didn’t materialize. I requested face cloths and received kleenex. I repeatedly requested cream for the coffee and on one occasion received hand lotion. The front desk staff seem to really care, but this tired hotel desperately needs attention and the housekeeping department needs attention. I felt completely unappreciated and unvalued as a loyal, diamond Accor member. Sadly, for the first time at an Accor property, I cannot recommend this hotel.

Location, Location, Location

TripAdvisor rating 5.0/5

Nichola H Friends getaway - TripAdvisor review

My friend and I stayed for 3 nights in room 121 on a B&B basis. I booked this hotel on Reading previous reviews and the ones which had said it was in a good location and I couldn’t agree more! My friend and I walked to and from the main train station on arrival and departure which was super easy and only a 10 minute walk away. Our room was on the first floor at the side of the hotel where the taxis park so if you do need a taxi there are always some parked up. The room was a twin, adequate in size for our 3 night stay and clean. I also loved that the room had a window that opened so we could have some fresh air. All the staff we encountered were very friendly. The best bit about the hotel was their breakfast. This is generally where the standard ls drop in a hotel but not here it was absolutely excellent with lots of choice and fresh! This really set us up for our sightseeing each day.

good stay

Customer review rating 3.5/5

Markus Couples - Confirmed reviews ALL

The hotel is very stylish and clean. The rooms really are enjoyable and the location just outside the "ring" is perfect for sightseeing. The staff at reception and house keeping is also excellent. We were a but disappointed by the room size (especially the bathroom) for the category booked. We enjoyed the bar but some of the staff cold be a bit more friendly. Breakfast rooms is too small (or we all just wanted to have breakfast at the same time), nevertheless the breakfast options are very nice. Overall a good stay but I will try something else next time in Vienna.

Dear Mr. P., Thank you for taking the time to share your impressions of your recent stay with us. It is wonderful to know that members of our team left a positive impression on you! We regret, however, that some aspects of your stay did not meet your expectations. Rest assured that your comments are duly noted and that we will continue working to ensure a more consistent and pleasant experience for all our guests. Thank you again for your valuable feedback and we wish you all the best in your future travels. Warm regards, Apostolos Tsiantis Quality & Sustainability Manager

Great Customer Relations

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Hotel staff were very accommodating. Hotel had a very cosy atmosphere and the rooms were very comfortable and sized adequately. Breakfast was good.

Dear Ronald G B., We very much appreciate your comments regarding your stay at the Hotel Am Konzerthaus Vienna - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Markella Ntinaki-Front Office Agent

Well located

Customer review rating 3.5/5

Sandra Couples - Confirmed reviews ALL

The hotel is well located. The staff is friendly and I appreciate the preparation of the room for the night service with little gift, the music. I havent had any breakfast there, so cannot tell. I had booked a king size bed and got 2 single beds. The room service did put them together but it wasnt comfortable as the beds were seperating in the middle. Staff is friendly and willing to help but could be more tidy.

Dear Ms. Z., We very much appreciate your comments regarding your stay at the Hotel Am Konzerthaus Vienna - MGallery. We are delighted to hear that you enjoyed our central location, the friendliness of our staff and some of the thoughtful touches provided during your stay. We sincerely apologize for the inconvenience caused by the bedding arrangement. Please rest assured that will address this with our team to ensure we uphold the highest standards moving forward. We value your input and hope to have the opportunity to welcome you back in the future for an even more seamless experience. Best regards, Apostolos Tsiantis Quality & Sustainability Manager

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Other web-users rate our hotel

  • 1,184 reviews 9.6/10 Location
  • 1,328 reviews 8.2/10 Room
  • 1,430 reviews 9.2/10 Service
  • 21 reviews 7.6/10 WiFi
  • 914 reviews 9.2/10 Breakfast
  • 426 reviews 8.4/10 Cleanliness
  • 364 reviews 9.1/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.