Mercure Amsterdam City Hotel

Mercure Amsterdam City Hotel 4.5 stars

Customer review rating (ALL Rating) 4.4/5 2,401 reviews

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Hotel extras

  • An ALLSAFE NSF certified hotel

  • Terrace overlooking the Amstel river

  • Just 15 kilometres from Schiphol Airport

  • Bicycle rentals available

  • This hotel is cashless, only card payments are accepted

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Amsterdam City Hotel

Joan Muyskenweg 10

GPS:52.335579, 4.913228

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


In Restaurant & Lounge FLOOR we serve dishes inspired by local cuisine, prepared by our Chef Rinze Muizelaar. The right mix of design, great food and excellent cocktails makes this the place to spend your day! In summer you can even relax on the terrace!

Our accommodation(s)

Whether you opt for the Standard room, the spacious Privilege room or the Standard Suite with a view over the Amstel, we at Mercure have done everything possible to ensure you have a pleasant stay!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,401 reviews

TripAdvisor Rating  4.0/5  2,830 reviews

No constant quality

Customer review rating 3.0/5

A Business - Confirmed reviews ALL

Unfortunately sometimes the welcome and experience is really good (friendly host and upgrad), but sometimes it isn't. No friendly welcome, problems when applying the package deal I agreed and the room is not what I expected. No soap, smell, or noisy.

Dear Thomas, Thank you for taking the time to review your stay with us. We appreciate all feedback from our guests and will be reviewing yours with our team to ensure consistent quality service. We hope to welcome you back. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Very pleasant experience

Customer review rating 5.0/5

Claudia P. Business - Confirmed reviews ALL

The hotel is beautiful and comfortable, the people that work there are very nice! Really recommend it!

Dear Claudia, Thank you for taking the time to give your opinion about your stay. We appreciate your kind words towards our Reception team. It encourages us to continue to maintain the high standards of service we set ourselves. We believe that we have a good selection of quality dishes on our breakfast buffet to satisfy a variety of tastes, however, we are always open to suggestions on your next visit. We do hope to welcome you back in the future. All the best. Francis Windt, General Manager, Mercure Hotel Amsterdam City

Well located

Customer review rating 4.0/5

Gerhard V. Couples - Confirmed reviews ALL

Neat rooms, bathroom a bit small

Dear Guest, Thank you for taking the time to share your review. We are happy that you found our location ideal for your needs. However, we are sorry for the inconvenience you experienced. Our team are on hand for anything you might need, please don't hesitate to let us know of your requirements. We hope to welcome you back in the future. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Nice and spacious

Customer review rating 4.0/5

Klaus Couples - Confirmed reviews ALL

Hotel is modern and well equipped. Metro in walking distance and well located. Nice view over Amsterdam at least from top floors. Very friendly staff. Parking enough at hotel reasonable priced. Rooms are comfy and spacious; TV quality excellent.

Dear Klaus, Thanks for taking the time to review your stay at our hotel. We are pleased that you received friendly and professional service from our team members. We value all feedback and are very sorry that our usual high standards were not upheld. It would have been great for us to have been made aware of this during your stay as we would have addressed it promptly. The comfort and satisfaction of our guests are of the utmost importance to us. We would be delighted to welcome you back for another stay. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Check-out took more than 20 minutes, I was the only customer at the reception, the room was already paid for, I only needed the invoice, but somehow all the phonecalls and the truck at the gate was all more urgent than me even though happened after my arrival. I was nervous that I miss my plane. I only missed the breakfast (the breakfast is really nice by the way), everyone was polite.

Dear Norbert, Thank you for taking the time to share your feedback. We are pleased to hear that we were able to help start your day off on the right foot with our tasty breakfast. Rest assured that we have duly noted your comments and we are currently addressing this issue. We hope to see you again soon. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

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Other web-users rate our hotel

  • 776 reviews 7.2/10 Location
  • 1,331 reviews 7.6/10 Room
  • 1,300 reviews 8.4/10 Service
  • 18 reviews 5.9/10 WiFi
  • 591 reviews 7.9/10 Breakfast
  • 591 reviews 6.6/10 Cleanliness
  • 243 reviews 9.4/10 Vibe
  • 236 reviews 4.5/10 Food

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