Mercure Amsterdam City Hotel 4 stars
Customer review rating (ALL Rating) 4.5/5 1,295 reviews
ALLSAFE approved hotel
An ALLSAFE NSF certified hotel
Terrace overlooking the Amstel river
Just 15 kilometres from Schiphol Airport
Bicycle rentals available
This hotel is cashless, only card payments are accepted
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Whether you opt for the Standard room, the spacious Privilege room or the Standard Suite with a view over the Amstel, we at Mercure have done everything possible to ensure you have a pleasant stay!
Joan Muyskenweg 10
1096 CJ AMSTERDAM
Fax: +31 20 694 8735
OVERAMSTEL: 51 OVERAMSTEL /EXIT JOAN MUYSKENWEG
AMSTERDAM SCHIPHOL At 17km / 10 miles
EINDHOVEN At 200km / 125 miles
ROTTERDAM ZESTIENHOVEN At 68km / 42 miles
SCHIPHOL INTERNATIONAL AIRPORT At 16km / 10 miles
SCHIPHOL HELIPAD At 17km / 10 miles
S109 RAI At 1km / 0 miles
S110 AMSTEL At 0km / 0 miles
S111 WEESPERTREKVAART AMSTEL At 1km / 0 miles
AMSTEL At 2km / 1 miles
AMSTEL STATION At 5km / 3 miles
OVERAMSTEL At 0km / 0 miles
RAI STATION At 2km / 1 miles
WTC ZUID STATION At 4km / 2 miles
Check-in from - Check out up to
In Restaurant & Lounge FLOOR we serve dishes inspired by local cuisine, prepared by our Chef Rinze Muizelaar. The right mix of design, great food and excellent cocktails makes this the place to spend your day! In summer you can even relax on the terrace!
100% genuine reviews from our guestsFind out more
Customer review rating 1.0/5
Akshay M. Families - Confirmed reviews ALL
I satyed at your place from 6th to 9th May Your Morning staff was so good and made us feel very comfortable during checkin it was good experience in starting. Now in the night at around 10pm we came back and I asked a staff for icecubes. I said can i have an icecube so he started teaching me that you have to say can i have an icecube please he was so rude and full of attitude at that time he insulted me with his words. I was literally felt ashamed at that time. Next day I was smoking outside at around 12 or 1 in the night and when I tried to enter inside he didn't open the door he was watching me standing outside but his anger was at peak as he was having some personal problem with me. I felt scared staying at your hotel. I didn't know his name but he was wearing spex and was bald. I will never stay or recommend anyone to stay. Thankyou I will rate you **** four star in public like on TripAdvisor because i don't want your Mercure chain to suffer because of one guy and I am also running a restaurant that's why I am writing you directly.
Dear Mr. M., Thank you for taking the time to tell us about your experience at the Mercure Amsterdam City Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Francis Windt General Manager Mercure Hotel Amsterdam City
Customer review rating 4.5/5
Abhishek Business - Confirmed reviews ALL
Pleasant stay. Friendly staff. Need DIY laundry. Need shuttle to Metro station
Nice Hotel, nice staff
Customer review rating 4.0/5
Peter, A. Friends - Confirmed reviews ALL
early check in was no problem, rooms are nice and clean, staff is very friendly, location is ok, but only if you can take the 10 minute walk to the metro station. only the bar-service in the evening was embarassing.
Customer review rating 3.0/5
Manish B. Families - Confirmed reviews ALL
It is my observation that though Accor group in Europe has good Mid and high end properties along with courteous, polite staff, but property management team lags hospitality and services that should be offered to guests. I understand labor is expensive in Europe and as such many of the services that are generally available in most hotels in ME and Far-east are absent in Europe & US. But simple facility that does not involve labor should be available to inhouse guest or at least to Accor members. I was surprised that even though the self driving parking were available, but parking was charged to the guests. I stayed in Koblenz, Germany in a 3Star non-branded hotel, who to offered free parking to the inhouse guests. But to my surprise, this service was not available in any of the 2 properties I stayed with Accor Hotels. Visit us in Abu Dhabi and we will show you what exactly Hotel industry means and the true meaning of Hospitality.
Dear Mr. B., Thank you for taking the time to tell us about your experience at the Mercure Amsterdam City Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Francis Windt General Manager Mercure Hotel Amsterdam City
Customer review rating 5.0/5
S. Families - Confirmed reviews ALL
Comfortable to stay, spacious rooms, good and fast service. Even though it's a bit outside the center, it can still be reached by metro.
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