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Grand Hotel La Cloche Dijon-MGallery 5 stars

Customer review rating 4.5/5 5,149 reviews

ALLSAFE approved hotel

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Grand Hotel La Cloche Dijon-MGallery
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+ 23 Services

Hotel extras

  • Exceptional and recently renovated 5-star hotel in the heart of Dijon.

  • Enjoy the Les Jardins By La Cloche restaurant with its Maître Restaurateur label.

  • Art takes pride of place in our hotel.

  • Relax with Carita, Vinésime and Ardevie treatments at Spa By La Cloche.

  • Haussmann-style splendor, listed as a historical monument.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Babysitting on request (nearby)
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Electric car recharging units
  • Dry cleaning / Ironing Paying
  • Porter
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request (nearby)
  • Golf course 18 holes (nearby)
Business services
  • 6 Meeting room(s)
  • Copy/print service available

Hotel location

Grand Hotel La Cloche Dijon-MGallery

14 place Darcy
21000 dijon
france

Tel: +33380301232

Fax: (+33)3/80300415

Check-in from 15h00

Check out up to 12h00

  • By plane

    DIJON At 8km / 5 miles

  • By plane

    GENEVA At 250km / 156.25 miles

  • By plane

    LYON SAINT-EXUPERY At 210km / 130.49 miles

  • By plane

    PARIS ORLY At 305km / 189.52 miles

  • By helicopter

    DOLE At 35km / 21.88 miles

  • By helicopter

    LONGVIC At 8km / 5 miles

  • By car

    A31 ARC SUR TILLE At 8km / 5 miles

  • By car

    A31 DIJON CENTRE At 2km / 1.25 miles

  • By car

    A38 PLOMBIERES At 5km / 3.13 miles

  • By train

    DIJON VILLE At 0.5km / 0.31 miles

GPS :47.323996, 5.033927

Our accommodation(s)

Our luxurious rooms and suites balance refined decor with modern amenities, including Internet access and cable TV. Plush beds ensure peaceful sleep and our professional staff and 24-hour room service are available to cater to all your needs.

CLASSIC ROOM FOR 1 PERSON WITH QUEEN SIZE BED AND GARDEN VIEWS

  • Max. number of persons: 1
  • Area: From 19 / 205 sq ft
  • Views: Garden View *

Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

SUPERIOR ROOM WITH 1 KING-SIZE BED

Accessible room
  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Views: Garden View, City View *

Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

SUPERIOR ROOM WITH 2 SINGLE-SIZE BEDS

Accessible room
  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Views: Garden View, City View *

Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

DELUXE ROOM WITH KING-SIZE BED, VIEW OF PLACE DARCY

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

DELUXE ROOM WITH TWIN BEDS AND VIEW OF PLACE DARCY

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

LES JARDINS BY CLOCHE

Type of cuisine: Bistronomy

The fully refurbished Les Jardins by La Cloche restaurant offers modern cuisine and great food and wine combinations. Orchestrated by Chef Aurélien Mauny, the gastronomic menu changes with the seasons to show off the best local produce.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday Closed
Lunch

LE BAR

Sink into a padded red or blue armchair in the cozy hotel bar and sip an espresso or specialty tea with a fresh pain au chocolat. Light jazz music creates a soothing atmosphere for a tête-à-tête with colleagues or a glass of fine Burgundy wine.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
Lunch

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 145

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Grand Hotel La Cloche Dijon-MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,149 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,786 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Excellent Stay

Customer review rating 4.5/5

Thomas G. Families - 02/06/2021 Confirmed reviews ALL

Perfect location, warm welcome, beautiful hotel

Dear Thomas G., Thank you very much for your comments regarding your stay with us. We are very happy to read that you enjoy your stay, and thank you again for all the lovely comments regarding our team and our hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely, David Vincent Directeur Adjoint – Operations Manager Grand Hôtel La Cloche 14 Place Darcy 21000 Dijon - France Tel: +33 3 80 30 12 32 Mail: h1…

Not to my expectations

Customer review rating 2.5/5

Charles Business - 06/05/2021 Confirmed reviews ALL

I needed to refuse the first room (I think it was 404) , as it was invaded by a terrible cigar smell. The second room, 414, was just Ok, but no more. For a room called Deluxe, i.e. of the highest category, it was rather a deception. It looked and smelled oldish, the atmosphere was not friendly, and the place to eat was a more than tiny desk . I had definitely better experiences in SOFITEL world-wide.

Dear Charles Louis A., Thank you for taking the time to tell us about your experience at the Grand Hôtel La Cloche Dijon - MGallery Hôtel Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am extremely sensitive to your remark following your recent stay with us. We are very sorry for problems that you encountered during your stay, that is not reflecting the quality of service that we wish to deliver to our guest. Please rest assured that we are taking the appropriate measures to address problems and prevent future occurrences. It is essential that each guest enjoys a stay of excellence and I wish to express my sincerest apologies if we have not managed to bring this experience to you. Sincerely, David Vincent Directeur Adjoint – Operations Manager Grand Hôtel La Cloche 14 Place Darcy 21000 Dijon - France Tel: +33 3 80 30 12 32 Mail: h1…

Nice views

Customer review rating 4.5/5

No Couples - 27/04/2021 Confirmed reviews ALL

Nice hotel, Well located, nice hall. The parking must be paint to the elevator as now it provides a very poor image for a 5 stars!!!!

Dear Andrea T., Thank you for your comments following your stay at Grand Hôtel La Cloche Dijon - MGallery Hôtel Collection. We are delighted to read that you had a pleasant stay, even though we would have preferred your experience to have been even more pleasant with us and that all of our services were up to your expectations. We well noticed your insatisfaction on certains points; please allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Vincent Directeur Adjoint – Operations Manager Grand Hôtel La Cloche 14 Place Darcy 21000 Dijon - France Tel: +33 3 80 30 12 32 Mail: h1…

Nice place, good care

TripAdvisor rating 5.0/5

Marc758062 Business - 20/03/2021 TripAdvisor review

One night stop in Dijon before a day of work. Everything went fine, easy to park, a very nice building, room despite on street was very quiet. Service for dinner and breakfast was great, serious about covid protective measures while smiling.

Dear Marc758062, Thank you very much for your comments regarding your stay with us. We are very happy to read that you enjoy your stay, and thank you again for all the lovely comments regarding our team and our hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely, David Vincent Operations Manager

Warm hospitality

Customer review rating 4.5/5

T. C. Couples - 19/03/2021 Confirmed reviews ALL

We were staying in the Montrachet Suite for my girlfriend's birthday, the suite was not only very large, but also a attractive contemporary design. We had a great dinner in the room, the food was of excellent quality, but not expensive though. The Manager offered us a couple of glass of champagne and a small birthday cake with a warm message of Happy Birthday. Both of us enjoyed a lot on the stay, it's especially valuable during the curfew.

Dear C. T., We very much appreciate your comments regarding your stay at the Grand Hôtel La Cloche Dijon - MGallery. We are very happy to read that you enjoy your stay, and thank you again for all the lovely comments regarding our team and our hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Vincent Directeur Adjoint – Operations Manager Grand Hôtel La Cloche 14 Place Darcy 21000 Dijon - France Tel: +33 3 80 30 12 32 Mail: h1…

Average

Customer review rating 3.0/5

Nick B. Couples - 11/03/2021 Confirmed reviews ALL

The hôtel was almost empty but for some strange reason our room was the furthest walk possible from the elevator, overlooking a busy side road. The room service menu was extremely short and the salmon was over cooked - more like airline food. The bed was comfortable. No shower, only a bath. Total cost of one night including poor food - €300.

Dear Nicholas B., Thank you for taking the time to tell us about your experience at the Grand Hôtel La Cloche Dijon - MGallery Hôtel Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am extremely sensitive to your remark following your recent stay with us. We are very sorry for problems that you encountered during your stay, that is not reflecting the quality of service that we wish to deliver to our guest. Please rest assured that we are taking the appropriate measures to address problems and prevent future occurrences. It is essential that each guest enjoys a stay of excellence and I wish to express my sincerest apologies if we have not managed to bring this experience to you. Sincerely, David Vincent Directeur Adjoint – Operations Manager Grand Hôtel La Cloche 14 Place Darcy 21000 Dijon - France Tel: +33 3 80 30 12 32 Mail: h1…
Customer review rating 3.5/5

V. Couples - 21/12/2020 Confirmed reviews ALL

Beautiful hotel, well located. Room very nicely decorated but some minor things to be fixed (we informed the reception about it) Shower disappointing : bath too high, no shower protection. We were very disappointed about the breakfast : 23 €/person for this very simple "sugar" breakfast, eggs, cheese and charcuterie are extra to pay. This is really not worth his price.

Dear Brigitte V., Thank you for your comments following your stay at Grand Hôtel La Cloche Dijon - MGallery Hôtel Collection. We are delighted to read that you had a pleasant stay, even though we would have preferred your experience to have been even more pleasant with us and that all of our services were up to your expectations. We well noticed your insatisfaction on certains points; please allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence Sincerely, David Vincent Directeur Adjoint – Operations Manager Grand Hôtel La Cloche 14 Place Darcy 21000 Dijon - France Tel: +33 3 80 30 12 32 Mail: h1…

Resourcing experience

Customer review rating 5.0/5

Pierre T. Couples - 30/10/2020 Confirmed reviews ALL

My wife and I had a fully resourcing stay at the La Cloche hotel. We have been able to enjoy safely the bar and the excellent restaurant.

Dear Pierre T., We very much appreciate your comments regarding your stay at the Grand Hôtel La Cloche Dijon - MGallery. We are very happy to read that you enjoy your stay, and thank you again for all the lovely comments regarding our team and our hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Vincent Directeur Adjoint – Operations Manager Grand Hôtel La Cloche 14 Place Darcy 21000 Dijon - France Tel: +33 3 80 30 12 32 Mail: h1…

Great

Customer review rating 4.5/5

Faustine Couples - 21/10/2020 Confirmed reviews ALL

The Mgallery Grand Hotel La Cloche & Spa is a really nice place to stay. We stayed there for 2 nights. We were welcomed by a professional receptionist. We booked for a Superior room which is nice decorated and modern. Our room had a nice balcony with a beautiful view of place Darcy and its garden which is still very quiet because of the double window. The nice room and the bathroom were very clean. It is well arranged modern and classy. The only negative point is that some furnitures were a little damaged by time wear. The breakfast is complete and tasty. Waiters are very effective and smiling. We had a diner at the hotel’s restaurant which here again, is a nice place. The value for money is pretty good as the food was very tasty. The staff was also very effective and welcoming. We enjoyed the modern and trendy bar of the hotel which propose a large choice of food and drinks. The 3 persons of the staff who where working on Saturday night (October 17th) were very professional, smiling, friendly and offers real 5-star service. Thanks to them, sorry I didn’t get their names. Also, we booked for free for 45 minutes at the hotel spa which contains a countercurrent swimming pool, a multisensory experience shower and a sauna which are enjoyable. It is a very nice place because of the the old stone vaults. Unfortunately, we haven’t been told when we booked for it, that the reservation of the spa didn’t mean we would be on our own in it. So we were a bit disappointed when someone else came into the sauna with us as it’s a small area (where you don’t wear a mask and can’t have social distancing for covid) and as we were expected to be completely alone there for 45 minutes. We had a massage which was very well done and pleasant. A truly relaxing moment, thanks to the two ladies who were very welcoming, smiling, professional. During our stayover, the room was perfectly and fastly done so thanks to the maids. Finally we would say that the Grand Hotel La Cloche is a very nice place to stay, ideally located in the center of Dijon, welcoming and classy where everyone is always ready to help. It was a nice getaway.

Dear Faustine B., What a pleasure to discover your comment which is so laudatory and so encouraging for our teams. We enjoy coming to work every day and offering exceptional moments to our prestigious guests. A huge thank you for choosing the Grand Hôtel La Cloche. I would also like to thank you for the precise description of your stay: your compliments, so many, concerning our teams, the quality of their work and our hotel. We will be delighted to welcome you again at the Grand Hôtel La Cloche - MGallery. Sincerely, David Vincent Directeur Adjoint – Operations Manager Grand Hôtel La Cloche 14 Place Darcy 21000 Dijon - France Tel: +33 3 80 30 12 32 Mail: h1…

Unfortunate

Customer review rating 3.0/5

Wyatt B. Couples - 20/10/2020 Confirmed reviews ALL

We stayed because we had a pleasant memory of our last visit to the hotel. The room was comfortable although the bath shower/design was a little odd, with much water going on to the floor. The staff were impeccable in their attitude and helpfulness, especially with the Covid restrictions in force. What was very disappointing was that because of a function the dining facilities were unavailable and it was impossible for residents to get an evening meal, with only limited options available at the bar. This could have been mentioned when I booked the room so that I could plan some alternatives, but it was not and of course it was impossible to make other arrangements outside of the hotel on the night at such short notice.

Dear Wyatt B., Thank you for taking the time to tell us about your experience at the Grand Hôtel La Cloche Dijon - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Regarding the availability of tables in our restaurant, we always keep tables dedicated to reservations for our resident customers, but it seems that during your stay they were already all reserved. We are sincerely sorry We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, David Vincent Directeur Adjoint – Operations Manager Grand Hôtel La Cloche 14 Place Darcy 21000 Dijon - France Tel: +33 3 80 30 12 32 Mail: h1…

Frequent guest and was delighted to be back.

Customer review rating 5.0/5

Rb Solo - 22/09/2020 Confirmed reviews ALL

Really good. Measures taken made feel safe without losing the feel of the hotel.

Dear Richard B., We very much appreciate your comments regarding your stay at the Grand Hôtel La Cloche Dijon - MGallery. We are very happy to read that you enjoy your stay, and thank you again for all the lovely comments regarding our team and our hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are also very happy with your satisfaction and feeling of security following the health protection measures that we have put in place; the safety of our guests is very important to us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Vincent Directeur Adjoint – Operations Manager Grand Hôtel La Cloche 14 Place Darcy 21000 Dijon - France Tel: +33 3 80 30 12 32 Mail: h1…

Disappointing

Customer review rating 2.5/5

Jan Couples - 13/09/2020 Confirmed reviews ALL

The entrance and the room are good. The dinner was not good; you don't get value for money. Thinking that the name of La Cloche is enough for your quests is not enough any more; you have to deliver quality and forget the arrogant attitude. During breakfast the personnel was with 4 of them talking in the middle and forgot all the rules; i could not pass with my plate and had to wait until they had stopped talking. On the buffet everyone had to take the same spoon for the scrumbled eggs and that's not safe. In other 5 star hotels you tell at the buffet what you like and they put it on the plate. I did not feel safe and comfortable.

Dear Jan P., Thank you for taking the time to tell us about your experience at the Grand Hotel La Cloche Dijon - MGallery. I regret that your experience did not meet your expectations; allow me to offer you my sincere apologies. At MGallery, we strive to provide a superior service experience to every customer; therefore, your feedback is very important to us. Rest assured that we are always looking for excellence for our guests, and we do not stand by our achievements and we take into account all comments in order to bring all satisfaction to our guests during their experience in our hotel. I can also assure you that our teams are never arrogant with our guests and we are sincerely sorry that your experience in our restaurant made you feel this way; I offer you our sincere apologies. We are sincerely sorry for the attitude of our teams at breakfast, this does not correspond to the attitude that our employees should see in front of our guests, rest assured that this point will be reviewed with our teams. Regarding the cutlery for serving at the buffet, we have set up cutlery at the entrance which must be used for serving at the buffet by each guest and placed at the end of the buffet to be cleaned. I will make sure with our breakfast manager of the greatest vigilance on this point. Everyone's health is our priority, and we are sincerely sorry that you did not feel confident during your breakfast. It is essential that each guest enjoys a stay of excellence and I wish to express my sincerest apologies if we have not managed to bring this experience to you. We appreciate your sharing your concerns and hope you will give us the opportunity to serve you better in the near future. Regards, David Vincent Directeur Adjoint – Operations Manager Grand Hôtel La Cloche 14 Place Darcy 21000 Dijon - France Tel: +33 3 80 30 12 32 Mail: h1…

Very good, ideal location

Customer review rating 3.5/5

Dinesh Couples - 06/09/2020 Confirmed reviews ALL

Welcome, staff and amenities are great. Covid situation meant breakfast items were limited, imocating more those following a vegan diet. This is why I'm giving it a 7. Otherwise it's all good and would come back again.

Dear Dinesh R., Thank you very much for your comments regarding your stay with us. We are very happy to read that you are enjoying your stay, and thank you again for all the lovely comments regarding our team and our hotel. I will share your comments with our team. I am sure these comments will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have noted your dissatisfaction on certain points; allow me to offer you my sincere apologies. Please be assured that we are taking appropriate action to resolve the issue and prevent it from happening again in the future. We are sorry that our breakfast offer did not meet all your expectations, due to the current health situation, we were forced to review the presentation and arrangement of our buffet and offer all products in individual portions. Rest assured that I will share your comment with my team in order to put in place actions to bring all satisfaction to our guests. Sincerely, David Vincent Directeur Adjoint – Operations Manager Grand Hôtel La Cloche 14 Place Darcy 21000 Dijon - France Tel: +33 3 80 30 12 32 Mail: h1…

Always a good experience

Customer review rating 4.5/5

Cjb Solo - 02/09/2020 Confirmed reviews ALL

I usually stay for a night on my way to or from the south of france. Well located and a very nice ambiance with gardens, recently renovated rooms and excellent restaurants within the hotel and nearby. Staff are attentive and pleasant

Dear charles b., We very much appreciate your comments regarding your stay at the Grand Hôtel La Cloche Dijon - MGallery. We are very happy to read that you enjoy your stay, and thank you again for all the lovely comments regarding our team and our hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Vincent Directeur Adjoint – Operations Manager Grand Hôtel La Cloche 14 Place Darcy 21000 Dijon - France Tel: +33 3 80 30 12 32 Mail: h1…

Good overnight stay

TripAdvisor rating 5.0/5

bethlauffer 13/08/2020 TripAdvisor review

We really enjoyed the room. Comfortable and modern, organised with care. Breakfast was pleasant in the garden but the service was average We were surprised to find it a buffet during the current time.

Dear bethlauffer, Thank you very much for your comments regarding your stay with us. We are very happy to read that you enjoy your stay, and thank you again for all the lovely comments regarding our team and our hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We propose a buffet for our breakfast according sanitary measure (individual portion, personnel cutlery, flow direction, distanciation respect), we are very that you enjoyed your breakfast. We hope your next visit will be as pleasant as the previous one. Sincerely, David Vincent Operations Manager

A wonderful stay

TripAdvisor rating 5.0/5

ExpatinChina Couples - 05/01/2020 TripAdvisor review

A very good and charming hotel. It has all what is needed and the Grandeur of a Grand Hotel. We found a very accommodating and flexible team and were pleased with room service and bar. We would always come back. Thank you all for a great stay.

Dear ExpatinChina, Thank you very much for your comments regarding your stay with us. We are very happy to read that you enjoy your stay, and thank you again for all the lovely comments regarding our team and our hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely, David Vincent Operations Manager

excellent location

TripAdvisor rating 4.0/5

Judy C Couples - 25/09/2019 TripAdvisor review

The location of this hotel couldn't be better, whilst its garage was useful as we were on a touring holiday in the car. The hotel is smart and comfortable but rather expensive. The only complaint is about the bathroom which has a strange design - the shower is over the bath which is quite difficult to get into if you are not tall, and does not provide an overhead shower, only hand held. Ultra modern and beautiful but not very functional. There was some difficulty getting sufficient hot water for a shower in the morning, which is not what you expect at this quality and price of hotel.

Dear Judy C, Thank you very much for your comments regarding your stay with us. We are very happy to read that you enjoy your stay, and thank you again for all the lovely comments regarding our team and our hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We well noticed your insatisfaction about the bathroom; please allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, David Vincent Operations Manager

Very nice staffs

TripAdvisor rating 5.0/5

mlee922 Family - 23/08/2019 TripAdvisor review

The hotel was located near from the train station. And we loved attractive small garden in the hotel. But, most of all, the staffs are very kind. I was very touched who remembed my words. Special thank to Mr. Najib who helped my little son who had a cold.

Dear mlee922, Thank you very much for your comments regarding your stay with us. We are very happy to read that you enjoy your stay, and thank you again for all the lovely comments regarding our team and our hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely, David Vincent Operations Manager

not the usual standard of the Accor group

TripAdvisor rating 2.0/5

Igorovic Family - 03/08/2019 TripAdvisor review

- day reception was terrible, night shift was good Was not the fault of the staff but because they are with to few people so they could not handle the check in of so Many people - also just 1 person for the bags AND to park your car - got an upgrade for my room but that also was below the 5 star Standard!! - price / quality not fit to be a 5 star hotel - the only good thing were the waiters in the bar! They are friendly and good! This is a management issue not a staff one!

Dear Igorovic, Thank you for taking the time to tell us about your experience at the Grand Hôtel La Cloche Dijon - MGallery Hôtel Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, David Vincent Operations Manager

The French

TripAdvisor rating 4.0/5

Momokichiboo Couples - 17/07/2019 TripAdvisor review

From the entrance to the room, everything seems to be very French.We did not use the much of the facilities,but locathon and breakfast were very good.One minor negative comment is that I did not like the steep stairs at the entrance,which was hard for old man with heavy luggages.

Dear Momokichiboo , Thank you very much for your comments regarding your stay with us. We are very happy to read that you enjoy your stay, and thank you again for all the lovely comments regarding our team and our hotel. I will share your comments with our team. We well noticed your insatisfaction about the steep stairs at the entrance; please allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Antoine MUNOZ Director

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